Very nice hotel with great hotel staff since the first time you enter the hotel. This hotel suitable for who want tranquility in the heart of jakarta city. The pillow sure will make you come back again. Unluckily, the resto service was not good as any other service that hotel give. It was full booked resto from outside visitor when i coming, ok then we need to wait, while waiting we asked the receptionist about the menu we have little conversation then there were guest who ask the booking table for them, and then the waitress just left us away and deliver the guest without saying anything and then few minutes after, her colleague coming to help us continue our order. I was thinking, do i look like i am invisible? So other guest just coming more important to me? I am staying at this hotel dude.. Ok, after we wait in the room while they process our order, we came back to the resto, and our food already on the table but then again only 1 chair there! We need to ask the staff as well to provide it. Time passed, we sat in the middle where all the waiter pass, quite noisy, even i can hear other guest complain about their food. The food was good enough, not the best for french cuisine. But service is bad for me.... Good thing the food and beverage manager came to our table to said sorry about that inconvenience. After all this is good hotel and great food and beverage manager!
The only issue I had was sometimes (some items) on the breakfast buffet were not properly heated or cold. You may want to also post a sign that says, for lunch and diner, place order and sit where you like. I really enjoyed my stay.
Staff is just fantastic. Yati at front desk made the checkin a breeze. Eliza at Fiesta Restaurant made sure I picked the right dishes to get a taste of Indonesian food. Can't mention them all - they are good people - humble, honest and proud of their place of work.
Traveller from san francisco
Discover a world of luxury and experience Indonesian hospitality at its finest when you are our guest at the luxurious Hotel …More
Just came back from a 5 night stayed, the hotel is a good location the room was on the small size. Decor looks a little tired. Upon arrival I noticed the shower wasn't clean properly lots of hair still stuck in the drain but it was quickly addressed after a call to housekeeping. The other problem was the patchy and slow speed of the free hi fi. The breakfast was included and had a good variety. All in all a good stay but defiantly room for improvement.
Traveller from Sydney
Located in the Old Batavia district in the center of Jakarta, the Alila Jakarta Hotel overlooks the Presidential Palace …More
The smallest of five cities that make up Jakarta province, Central Jakarta more than makes up for its size by serving as the administrative and political seat of the Indonesian capital. Dutch colonial houses dot the city and the Museum of History of Jakarta is a trove for inquiring minds. At Merdeka Square the National Monument stands proud, with the Merdeka Palace within walking distance.
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