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Reviews of Hilton Jackson

3.5 out of 5
Hilton Jackson
1001 E County Line Rd, Jackson, MS

Reviews

7.6

Good

Rating 10 - Excellent. 412 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 93 out of 1000 reviews" "
Rating 2 - Terrible. 90 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

SHUNQUANETTE

Travelled with family and small children
Liked: Staff & service
Rooms are outdated. Hallways has an odor. Only 1 elevator operable. Friendly, helpful and professional staff. Very safe and convenient area. Just needs upgrades
Stayed 1 night in Apr 2024
Response from CharlesW on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful! The room was clean and welcoming. The walls were thin though, so you can hear everything in the rooms next to you and in the halls.
Stayed 2 nights in Apr 2024
Response from ChalesW on 24 Apr 2024
Thanks, see you on next visit!

10/10 Excellent

Leroy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 2 nights in Apr 2024
Response from CharlesW on 20 Apr 2024
Thanks! See you on next visit!!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gerica Branson on 15 Apr 2024
Thanks so much.

6/10 Okay

Tori

Stayed 2 nights in Feb 2024
Response from CWhite on 13 Apr 2024
Thank you!

4/10 Poor

Jolene

Business traveller
Disliked: Amenities
The cleaning was not good had to request toilet paper and cleaning even after enquiring the staff said I would not. The bed was hard and not comfortable needs upgrading. The food was great and over all out of all I found that the description of all the amenities were not available.
Stayed 3 nights in Apr 2024
Response from Charles on 11 Apr 2024
Thank you for taking the time to give your feedback. It is our commitment to continue to strive for excellence every day. We review these complaints in our managers meetings, and we take every comment and concern very seriously. We are looking at your concerns about the bed and other issues. We apologize for this less than perfect stay. Thank you for choosing the Hilton Jackson. Hope to see you again!

6/10 Okay

Amanda

Liked: Staff & service
Response from Charles on 11 Apr 2024
Thanks for choosing Hilton Jackson.

4/10 Poor

Milton

Disliked: Cleanliness, staff & service
Response from Theresa Hilton Jackson on 2 Apr 2024
Thank you Milton for your review. I am sorry that our hotel did not meet expectations. We would love the opportunity to hear your feedback so that we can improve.

2/10 Terrible

Tenry

Stayed 1 night in Mar 2024
Response from Gerica Branson on 15 Apr 2024
My apologies for any and all inconveniences.

10/10 Excellent

larry d.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good except had only one elevator working with seven floors we were lucky we were on 2 floor so we used the stairs.
Stayed 2 nights in Mar 2024
Response from Gerica Branson on 26 Mar 2024
My apologies about the elevators, We appreciate the great comments. Thanks.

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Convenient location
Stayed 1 night in Mar 2024
Response from Gerica Branson on 24 Mar 2024
Thanks for the great comments.

2/10 Terrible

Heath

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel ever. Might as well be a motel 6 roach motel. They lied and said our reservation was canceled. That it was canceled by Expedia. My guess is that so they could avoid paying Expedia any fees. Because we arrived so late we ended up staying. Bathrooms not clean. Everything worn down, elevators didn’t work. Thermostats didn’t work. Funky smell throughout. Pool had algae. Hilton should just tear the whole thing down.
Stayed 1 night in Mar 2024
Response from Gerica Branson on 20 Mar 2024
Good evening, My apologies for the inconveniences during your stay with us. We do not cancel any reservations with third party entities. I hope you have a great day.

2/10 Terrible

Marvin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Many unsatisfactory and unsafe I did report to Hilton no General Manager on site to deal with issues. Only 1 elevator working ( unsafe), kitchen out of food, cups (2days),no room microwave, no hot water for bathing, no vending machine in designated areas…this is not the service expected at the Hilton chain hotels !!! Terrible trip.. waiting for elevator up or down 20 minutes…with full hotel ….. I am asking for an adjusted rate or refund .. and a call from someone in hotel management …. These issues need correcting asap Marvin/Debra Morris 951-407-6229 2ligongirl@gmail.com
Stayed 3 nights in Feb 2024
Response from Gerica Branson on 3 Mar 2024
Good afternoon Mrs. Marvin. My apologies for the inconveniences that occurred during your stay. We discounted your room for the inconvenience We adjusted your rate from 182.92 to 32.92 for 1 night. Again, My apologies. Have a great day

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The foyer was cold, could have put heaters at the door to counter cold coming in, caused the bar and dining area to be cold. Also for such an expensive place, could have offered breakfast, nothing there.
Stayed 1 night in Feb 2024
Response from Meagan Torrence, Director of Sales on 22 Feb 2024
Hi Mark, We sincerely apologize for the issues that you face during your stay with us, but we would absolutely love to have the opportunity to make it up to you. We do offer many packages that include breakfast and would love to feed you in Wellington's during your next trip to Jackson!

6/10 Okay

Clinique

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was amazing
Stayed 1 night in Feb 2024
Response from Gerica Branson on 14 Feb 2024
Thanks so much for the great comments!

4/10 Poor

Oscar

Travelled with family
Disliked: Property conditions & facilities
Guests were loud and smoking in hallway.
Stayed 1 night in Feb 2024
Response from Gerica Branson on 13 Feb 2024
My apologies, We will make sure our security is monitoring the hallways more.

10/10 Excellent

Lacarveous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here. The hotel is very nice. They even put me on the PH floor. (Something I like) I will be back again!!
Stayed 1 night in Feb 2024
Response from Gerica Branson on 13 Feb 2024
Thanks for the great response. Hope to see you soon.

10/10 Excellent

Orenthia

Stayed 1 night in Feb 2024
Response from Gerica Branson on 24 Mar 2024
Thanks for the great comments.

10/10 Excellent

Latia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Meagan Torrence, Director of Sales on 5 Feb 2024
Hi Latia, We are so pleased to see your 10/10 review! We can't wait to welcome you back on your next visit to Jackson!

4/10 Poor

Aegis

Stayed 3 nights in Jan 2024
Response from Meagan Torrence, Director of Sales on 2 Feb 2024
Hi Aegis, Thank you for taking the time to leave us a review. We would love to hear more about how we could have improved your stay experience. We hope you will give us the chance to make it up to your on your next trip to Jackson.

10/10 Excellent

Regan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing the hotel, the area and the staff is great I’ll definitely stay again & recommend to others.
Stayed 3 nights in Jan 2024
Response from Charles on 30 Jan 2024
We appreciate that, thanks!

6/10 Okay

Laura

Business traveller
Liked: Amenities, property conditions & facilities
Bar staff in restaurant was great. Front desk appeared annoyed when I checked in. Overall appearance needed updating.
Stayed 1 night in Jan 2024
Response from Theresa Hilton Jackson on 25 Jan 2024
Thank you Laura for your 3 out of 5 Review and your kind words about our Bar Staff in the Restaurant. I apologize that the front desk and appearance did not meet expectations and will share this information with our team.

2/10 Terrible

michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meagan Torrence, Director of Sales on 25 Jan 2024
Hi Michael, Thank for taking the time to leave us a review. We would love to hear more about your experience and insight into how we could have made your stay better. We hope you will allow us the opportunity to make it up to you on your next trip to Jackson.

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Theresa Hilton Jackson on 25 Jan 2024
Thank you Tristan for the 8 out of 10 review. We hope to see you again soon!

10/10 Excellent

Mashonta

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Meagan Torrence, Director of Sales on 25 Jan 2024
Good Morning Mashonta, Thank you for the great 5 star review! We love to hear your positive feedback! Please come back to see us soon!

8/10 Good

Constance

Liked: Staff & service
Felt safe
Stayed 1 night in Jan 2024
Response from Theresa Hilton Jackson on 25 Jan 2024
Thank you Constance for your 4 out of 5 Star Review! We hope your travel brings you back this way again soon.

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Meagan Torrence, Director of Sales on 18 Jan 2024
Hi Jerry, Thank you so much for the wonderful rating! We are so glad to hear that you enjoyed your stay! Please come back and see us again soon.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jan 2024
Response from Meagan Torrence, Director of Sales on 18 Jan 2024
Hi Leslie, Thank you for the 4/5 star review. We are so pleased to hear that you enjoyed your stay with us and we hope to be able to host you again on your next trip to Jackson.

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meagan Torrence, Director of Sales on 18 Jan 2024
Hi Lauren, Thank you for your 5/5 rating! We are so pleased to hear that you enjoyed your stay and we hope to welcome you back soon!

8/10 Good

MICHELL, Kenner

Travelled with family
Liked: Staff & service
The Property need to be updated on some things. Need deep cleaning in the rooms. Showers and carpet need deep cleaning. Our towels was dirty. But overall the staff was very nice and did A great job.
Stayed 1 night in Jan 2024
Response from Meagan Torrence, Director of Sales on 18 Jan 2024
Hey Michell, Thank you for taking the time to leave us some feedback. We appreciate you for staying us with us and letting us know how your experience was. We are addressing these issues directly. We hope to host you again soon!

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meagan Torrence, Director of Sales on 18 Jan 2024
Hi Lauren! Thank you so much for your 5/5 review. We are so pleased to hear that you enjoyed your stay and we hope to welcome you back soon!

2/10 Terrible

Arees

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Meagan Torrence, Director of Sales on 18 Jan 2024
Hi Arees, Thank you for taking the time to leave us a rating. We would love to hear more about how we could improve your stay. We hope to host you again soon!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton is a great hotel but I did not know that they charge an additional, nonrefundable, $75 for having a dog. If I have my dog I will certainly not stay there again.
Stayed 1 night in Dec 2023
Response from Meagan Torrence, Director of Sales on 5 Jan 2024
Hi David, Thank you so much for taking the time to leave us some feedback. We truly apologize for the surprise on the 75 pet fee; however, it is our standard policy. We hope to be able to host you again in the future!

10/10 Excellent

Deran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Meagan Torrence, Director of Sales on 20 Dec 2023
Hi Deran, Thank you for the wonderful rating! We hope to host you again very soon!

8/10 Good

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Meagan Torrence, Director of Sales on 15 Dec 2023
Alan, Thank you for taking the time to leave us a rating. We appreciate you and we hope to be able to host you again on your next trip to Jackson!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Has both a restaurant and bar area along with other dining with in walking distance. Clean rooms and helpful staff!
Stayed 1 night in Dec 2023
Response from Meagan Torrence, Director of Sales on 15 Dec 2023
Gary, Thank you so much for taking the time to leave us some feedback. We truly appreciate you and we hope to host you again on your next trip to Jackson!

6/10 Okay

Kala

Travelled with partner
Liked: Cleanliness, staff & service
Response from Meagan Torrence, Director of Sales on 15 Feb 2024
Hi Kala, We are very appreciative of your feedback. We would love to know more about how we could have made your stay a 5 star experience. We hope to welcome you back soon!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Meagan Torrence, Director of Sales on 15 Dec 2023
Sean, Thank you so much for your 5 star review! We hope to host you again very soon!

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very busy street. Difficulty accessing businesses on opposite side of street
Stayed 1 night in Dec 2023
Response from Meagan Torrence, Director of Sales on 5 Dec 2023
Leslie, Thank you for taking the time to leave us your feeback. We appreciate your rating and we hope you will come back to see us again soon!

6/10 Okay

Gregory

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Meagan Torrence, Director of Sales on 15 Dec 2023
Gregory, Thank you for taking the time to leave us a rating. If you have any additional feedback, we would love to hear how we could have made your stay a 5.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Complaints
Stayed 3 nights in Dec 2023
Response from Meagan Torrence, Director of Sales on 5 Dec 2023
John, Thank you very much for your 4 star rating! We hope to host you again on your next trip to Jackson!

8/10 Good

Rafeal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meagan Torrence, Director of Sales on 15 Dec 2023
Rafael,Thank you for your 4 star review. We appreciate your feedback and hope to host you again soon!

4/10 Poor

Jeffery, helotes

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not very clean and needed to be upgraged. For the price I expected a better kept room. Freezer was frosted over to the point it did not close and water was all over the floor. Have pictures of dirty, hair dryer, dirty fridge, dirty walls. Not worth $675 2night stay!
Stayed 2 nights in Nov 2023
Response from Meagan Torrence, Director of Sales on 5 Dec 2023
Jeffrey, We are truly sorry to hear of the issues you have. Please let us know when you will be back in the Jackson area as we would love to have the opportunity to make it up to you.

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, my only reservations is the TVs should be updated to smart tvs and maybe add microwave and additional trashcans and can liners in the rooms.
Stayed 2 nights in Nov 2023
Response from Meagan Torrence, Director of Sales on 4 Dec 2023
Lauren, Thank you for your honest feedback. We truly appreciate your input. I will personally share your comments with our rooms department. Thank you again and come back to see us again soon!!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything lovely
Stayed 1 night in Nov 2023
Response from Meagan Torrence, Director of Sales on 4 Dec 2023
Richard, Thank you so much for your 5 star rating. We hope to host you again very soon!!

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Key didn’t work after I checked in outdated hotel a pair of somebody else underwear was in the bathroom and a dead spider was on the bed
Stayed 1 night in Nov 2023
Response from Meagan Torrence, Director of Sales on 4 Dec 2023
James, I am truly sorry to hear of the issues that you faced during your stay with us. Please com back to visit us and allow us the opportunity to make it up to you.

10/10 Excellent

Moesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Meagan, Director of Sales on 15 Nov 2023
Hi Moesh, Thank you for your 5 star review! We appreciat you and hope to host you again very soon.

10/10 Excellent

tammy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Elevators or too slow waiting time was 5 to 10 min
Stayed 2 nights in Nov 2023
Response from Meagan, Director of Sales on 15 Nov 2023
Hi Tammy, Thank you for your feedback. We will share your comments with our Engineering team so that the issue may be addressed directly. Thank you again and please come back to see us soon!

8/10 Good

Zanetia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
I had trouble that caused me to have to modify my reservation. The manager Billy was extremely helpful and accommodating. The young lady that checked me in was very polite and welcoming. The room was nice and clean but there was no soap and the bed was not quite as comfortable as I would have preferred. But all in all I truly enjoyed my stay and would definitely book again.
Stayed 2 nights in Oct 2023
Response from Meagan, Director of Sales on 15 Nov 2023
Hi Zanetia! Thank you so much for taking the time to leave us a review. We are so pleased to hear that Billie was able to assist you with your reservation. I will be sure to share your feedback with him! I hope that you will allow us to host you again on your next trip to Jackson so that we can make up for the other issues that you faced. We can't wait to host you again!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Meagan, Director of Sales on 15 Nov 2023
Hi William, Thank you for taking some time out of your busy schedule to leave us a review. We appreciate your feedback, and we hope to host you again very soon.