Search Hotels Near Itoigawa Day-use Onsen Hisui-no-Yu, Itoigawa

"Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives. "

"Clean room"

"The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM. "

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."

"Super stay, homely, friendly, helpful, good coffee, good selection of breakfast bits, the lady owner is a Jem, super accommodating, and Ly was great for lifts around town, would (and hope to) return in a heartbeat "

"Lots of choice. Unfortunately it resembled a large boarding school canteen. Air quality was poor. "

"This place is so special. The room are remodeled beautifully and with respect to traditional style and everyone working here is kind and helpful. Highly recommend."

"The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach."

"Pros: The staff is very friendly, the location is great, and the room is clean. Cons: The building is just too old (ie. the curtains really need to be replaced. Even though the room is clean, everything feels very dated.) Overall: It was a nice stay, but the price is too high for how old the hotel is. If the price was cut in half, it would be a great deal. At full price, it is hard to recommend until they do some renovations."