Title: Casa de la Luna Loca Privacy, Pools and Roof Top Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=27432299&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Casa de la Luna Loca Privacy, Pools and Roof Top Beachfront holiday home with private pool and kitchen ## Photo gallery for Casa de la Luna Loca Privacy, Pools and Roof Top ![Terrace/patio - Casa de la Luna Loca Privacy, Pools and Roof Top (Isla Mujeres)](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/fa374a47.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Casa de la Luna Loca Privacy, Pools and Roof Top (Isla Mujeres)](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/4b8df7fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Casa de la Luna Loca Privacy, Pools and Roof Top (Isla Mujeres)](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/3217e459.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Casa de la Luna Loca Privacy, Pools and Roof Top (Isla Mujeres)](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/0aa37c46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Casa de la Luna Loca Privacy, Pools and Roof Top (Isla Mujeres)](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/b1995645.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Perched on a secluded retreat, Casa de la Luna Loca offers serene ocean views and a tropical experience. Unwind in the rooftop dipping pool, refresh under the outdoor shower amidst rainforest-like fauna, or lounge by your private courtyard pool. With an open-concept common area and gas grill on your patio. ## Reviews 9.2 Wonderful ### Entire home 3 bedrooms3 bathroomsSleeps 6 ## Popular amenities - Kitchen - Air-conditioning - Outdoor space - Parking available - Barbecue grill ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Casa de la Luna Loca Privacy, Pools and Roof Top Summary: You can stare out over the ocean while soaking in your rooftop dipping pool when you stay in this unique, secluded retreat. Casa de la Luna Loca is the perfect getaway spot for a small group of friends or a family. This property offers a serene, tropical experience with an outdoor shower hidden amongst rainforest-like fauna, a beautiful courtyard pool, and a gas grill on your own private patio. The Space: Rooftop views You can stare out over the ocean while soaking in your refreshing dipping pool when you stay in this unique, secluded retreat. Casa de la Luna Loca is the perfect getaway spot for a small group of friends or a family. This property offers a serene, tropical experience with an outdoor shower hidden amongst rainforest-like fauna, a beautiful courtyard pool, and a gas grill on your own private patio. Catch Mexico’s first rays of light Watch the first rays of the morning sun hit Mexico while enjoying a coffee on your balcony. The inside of this home is immaculate, with beautiful tiling, ornate accents, colorful décor and all the comforts of home. All three bedrooms are en-suites, and the common area is comfortable and open concept. The best of both worlds Want a little action or night life? Hop in a cab, rent a bicycle or golf cart and explore the views along the island’s edge as you make your way into the bustling streets of Isla Mujeres. Shop in small, locally-owned stores. Eat at restaurants from all around the world. Visit the nearby beach clubs where you can grab a lounge chair, order a daiquiri, and snorkel in the shallow warm waters with the jewel-colored fish. The best part of this location is that it offers tranquility just minutes away from action, adventure and authentic local culture. Bedrooms Bedroom 1: King-sized bed Bedroom 2: King-sized bed Bedroom 3: King-sized bed Common area sleeping on inflatable mattress \*\*Rates are subject to change without notice.\*\* Cancellation Policy 60 days \*We recommend that you purchase trip cancellation insurance. Ask us how. Minimum stay 3 nights Cleaning frequency : Every 3rd day Extra cleanings can be requested EVENTS must be approved and have an event fee of $300 The Neighborhood: Neighborhood Being a 5 mile island, the beach is never very far away and who doesn't love a little Golf Cart cruising? Garrafón de Castilla : 6 min walk Playa Lancheros : 1 mile Playa Norte : 4.3 miles ## Property amenities ### Beach - On the beach ### Pool/Spa - Communal pool - Private pool - Rooftop pool ### Internet - Available in the house: WiFi ### Parking and transport - Parking on site ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Hob - Microwave - Oven - Refrigerator ### Bedrooms - 3 bedrooms - Bedsheets provided ### Bathroom - 3 bathrooms - Hair dryer - Shower - Towels provided ### Entertainment - TV with cable/satellite channels ### Outdoor areas - Balcony - Gas grill ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Smoke-free property ### Location highlights - Near the sea ### Things to do - Rooftop pool ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - Property does not allow children ## Similar properties ![Pool](https://images.trvl-media.com/lodging/116000000/115380000/115370500/115370493/fbe5bd8d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxury One Minute Beach Pool Soak Fast WIFI Villa Colonia Meteorológico - Pool - Kitchen - Washing machine - Dryer [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=115370493&PinnedHotelID=115370493&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/35000000/34520000/34516000/34515985/20dad9e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Experience Luxury on the Island of Isla Mujeres ISLA MUJERES - Ocean view - Pool - Kitchen - Washing machine 9.8 Exceptional 39 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=34515985&PinnedHotelID=34515985&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach towels](https://images.trvl-media.com/lodging/34000000/33950000/33948800/33948708/05f2fd7d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Mayaland, a secluded Jungle Oasis! 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Isla Mujeres - Ocean view - Pool - Hot tub - Kitchen 10 Exceptional 39 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=68118829&PinnedHotelID=68118829&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions Information provided by the property may be translated using automated translation tools ### Pets Pets not allowed ### Children and extra beds This property does not allow children ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash On-site parties or group events are strictly prohibited Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Casa de la Luna Loca 63bd90289ecbda0039e144e7 ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.20992%2C-86.71921&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Lix0nQHy5QMiTi8vQ4oP4vKmDt8=) Isla Mujeres, Quintana Roo #### What's nearby - Garrafon Natural Reef Park \- 2 min walk \- 0.1 miles - Parque de los Suenos \- 3 min walk \- 0.2 miles - West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park \- 5 min walk \- 0.3 miles - Punta Sur \- 13 min walk \- 0.7 miles - Isla Mujeres Sculpture Garden \- 14 min walk \- 0.8 miles #### Restaurants - ‪Zaza Beach Club - ‬10 min walk - ‪Albatros Beach Club - ‬17 min walk - ‪Playa Tiburón - ‬3 min drive - ‪Mar Bella - ‬16 min walk - ‪Almare, A Luxury Collection Resort, Isla Mujeres - ‬18 min walk ## Frequently asked questions ### Does Casa de la Luna Loca Privacy, Pools and Roof Top have a pool? ### Is Casa de la Luna Loca Privacy, Pools and Roof Top pet-friendly? ### How much is parking at Casa de la Luna Loca Privacy, Pools and Roof Top? ### What time is check-in at Casa de la Luna Loca Privacy, Pools and Roof Top? ### What time is check-out at Casa de la Luna Loca Privacy, Pools and Roof Top? ### Where is Casa de la Luna Loca Privacy, Pools and Roof Top located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa de la Luna Loca Privacy, Pools and Roof Top Reviews ## Reviews ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 32 8 - Good 7 6 - Okay 1 4 - Poor 0 2 - Terrible 2 ### 9.8 Cleanliness ### 9.2 Location ## Reviews ### 8/10 Good #### Benjamin R. 23 Apr 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great Place To Stay We had a great time staying at Casa de Luna Loca. Alaine was great too work with and made sure we had everything we needed. The weather while we were there was a little cooler than usual so we only used the pool a couple of times but was very nice to have. House was very clean and well decorated and beds were comfortable. The only reason that I didn’t give it 5 stars is that the jacuzzi on the top balcony did not work. Which would have been perfect with the cooler weather. Other than that this place is great. 4.8 of 5\. ![Great view from top patio](https://a.travel-assets.com/ugc/hotel-reviews/ac580339-daa6-48b9-b0d5-02661abf7e6b-1745435033938.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Watching birds in the front](https://a.travel-assets.com/ugc/hotel-reviews/9891d07b-31cf-4495-aaf8-1aa5b36c3867-1745435034297.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Fun in the pool. ](https://a.travel-assets.com/ugc/hotel-reviews/612d768b-acd1-401b-b12b-c0fd09e84996-1745435036034.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Benjamin R. Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Marcia B. 27 Mar 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great house with amazing pool! Loved the three en-suites and perfect pool with all day sun/shade spots. Large kitchen with tons of supplies. Didn’t use the rooftop as much as we planned. The dipping pool wasn’t as clean as the backyard pool. Would return! ##### Marcia B. Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller 26 Nov 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Wonderful Stay We had 10 days on this great island and lovely house. Such a relaxing place with great restaurants and beaches. So much fun with friends and family what more could you want ##### Verified traveller Stayed 10 nights in Nov 2023 ### 10/10 Excellent #### Jason L., Us 5 Aug 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Amazing property Beautiful inside and out with great views from the upper patio. ##### Jason L. Stayed 5 nights in Jul 2023 ### 10/10 Excellent #### Kelly C. 6 Mar 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Lovely This house was great! Clean, good amenities, excellent pool area and a beautiful view of the sunrise from the rooftop. The property manager, Alain, was extremely helpful and responsive to all of our needs. ##### Kelly C. Stayed 4 nights in Feb 2024 ### 8/10 Good #### Janice C. 12 Mar 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Fantastic south end gem Our first time to the island with our adult children and friends and it did not disappoint! Our stay at Casa de la Luna Loca was the perfect spot for the kind of vacation we were after, quiet but still enough to do, lots of room for everyone in the house, well stocked kitchen, great location for beaches, restaurants, fantastic art gallery next to a lovely restaurant Ulan. Everything was easy from Alain the manager checking us in and always avail to help us out. A couple of small issues with A/C, pool intake clogging, electrical fire in livingroom underneath sofa, rooftop pool (believe an old hot tub) not useable and rooftop needs some TLC. All in all this was a fantastic spot and if you are a larger group it accommodates everyone perfectly. Loved being at the south vs. north end and Alain the manager is extremely helpful and responsive. We gave it a four star just because of the couple of areas we thought could use some attention but highly recommend this gem of a spot. ##### Janice C. Stayed 14 nights in Feb 2025 ### 10/10 Excellent #### CAROL A., Apalachicola, FL 7 Dec 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Best time The house is spectacular. It was exactly as described. The space was great for our family of 5\. There’s so much space. We used the pool and the roof top dipping pool. Both were great. The view is to die for from the roof and there’s enough chairs and loungers for all. Great small spaces for reading and relaxing. The pool cleaners were there twice during our stay and the maids came and cleaned up mid week. Everything worked and it was safe, clean and just what we needed, ##### CAROL A. Stayed 7 nights in Nov 2023 ### 10/10 Excellent #### Deborah S. 15 Dec 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful Property and Location! This property is Beautiful and Great location. It's walking distance to Garrafon Park and a block off main drag. The home is clean and well kept, and the communication and extras performed was above and beyond. I would Highly Recommend this property. Also, they referred "At Your Service" transportation, and again they were Top Notch and I would Highly Recommend. There were a couple things to be aware of when renting this property, minimal water pressure in shower, you are instructed not to flush toilet paper and beds are on the hard side (which may be a plus in your book). Nothing that was intolerable but should know going in, however, the price and the amenities offered (pool, 3rd story patio deck, on suite bathrooms, location, etc) far outweigh any shortcomings. Will definitely stay here again !!!! ##### Deborah S. Stayed 4 nights in Dec 2023 ### 8/10 Good #### Melissa E. 12 Mar 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Overall good While the overall stay was enjoyable there were quite a few errors. Ceiling fans and over head lights did not work in the master bedroom. Shower in one of the upstairs bedrooms was not fully functional. We could not get the washing machine to work, and property manager did not know how to use it. Roof top was dirty. There was a broken bottle and cigarette butts. This was in addition to the rust from the unsafe railinga on the ground. House keeping was supposed to be every three days. We stayed seven and only had her come once. The binder on the counter stated bathroom trash would be removed daily, and that never happened. Lawn and pool cleaning did occur, but not on schedules days. For the positives, our groceries and welcome food were ready upon our arrival. The property manager was very attentive and responsive. Bedrooms were comfortable. Living area was welcoming. We loved sitting by the pool. We loved to quieter area on the island. We would come back with just a few tweaks to pur previous stay. ##### Melissa E. Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Kelli W. 6 May 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great stay! We loved the house and everything about it! ##### Kelli W. Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Nichole L. 9 Apr 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Amazing location and home We loved Casa de la Luna Loca! Alain was amazing and the house was gorgeous and well maintained. We will definitely be back! ##### Nichole L. Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Christie G. 7 Jan 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Perfecto! The house and communication with the house manager was impeccable.Everything about this trip was perfect ##### Christie G. Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Garet H. 9 Aug 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family vacation Loved the house and location. ##### Garet H. Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Angela T. 27 Jun 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### A Slice of Paradise – Casa de la Luna Loca! A Slice of Paradise – Casa de la Luna Loca! Our stay at Casa de la Luna Loca was absolutely magical. From the moment we arrived, we felt like we had stepped into a private island oasis. The home is beautifully designed—spacious, comfortable, and full of character—with everything you need for a relaxing getaway. The rooftop views of the sunrise are breathtaking, and the pool area is the perfect place to unwind after a day of exploring Isla Mujeres.But what truly made our stay unforgettable was the incredible service and care we received from Alain. During a power outage that affected the entire island, he went above and beyond to check on us, making sure we had everything we needed and that we felt safe and comfortable. His kindness and attentiveness were so appreciated and really made us feel looked after in a way that’s rare to find.We couldn’t have asked for a better experience. Whether you’re sipping coffee on the rooftop or enjoying a dip in the pool, Casa de la Luna Loca is the perfect blend of luxury, privacy, and island charm. We’re already dreaming of our next visit! ![](https://a.travel-assets.com/ugc/hotel-reviews/486f8254-f8e7-4386-a0df-d0afcf67b99c-1751028804692.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angela T. Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Lavonne H. 11 Aug 2019 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Perfect getaway location Thoroughly enjoyed our time in Isla at Casa de la Luna Loca! It was the perfect spot for our family vacation. Definitely plan on returning as soon as we can! ##### Lavonne H. Stayed 7 nights in Aug 2019 ### 10/10 Excellent #### Heather f. 4 Mar 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Incredible We will definitely be back here! Loved the house and it was close to private beaches and restaurants! ##### Heather f. Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### Stacy M., Brentwood, TN 5 Jul 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful We loved the house. The pool and rooftop were amazing. The bedrooms were large & bathrooms were nice. The murals were beautiful. The location was perfect too! ##### Stacy M. Stayed 6 nights in Jun 2021 ### 10/10 Excellent #### Emilee B. 17 Mar 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Unbelievable Stay My husband, two teens and myself had an amazing time staying at Casa de la Luna Loca! The house was all we could have wished for and more. Communication with the property manager and the owner was prompt and they answered any questions we had. We will be back! ##### Emilee B. Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Clint R. 28 Jan 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Excellent House was really nice! Alain was very helpful in assisting us with anything we needed at the house. We did not have any issues and loved the location! ##### Clint R. Stayed 7 nights in Jan 2023 ### 10/10 Excellent #### Verified traveller 11 Jun 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Perfect Little Getaway Beautiful island and perfect location. Away from the hustle and bustle of the city but walking distance to restaurants and beaches. The home was clean and comfortable. My only suggestion would be to have pool cleaned prior to new guests arriving and add some mattress toppers to the beds. The beds are super hard. ##### Verified traveller Stayed 9 nights in May 2023 ### 8/10 Good #### Linda C. 25 Feb 2023 Liked: Cleanliness #### Unique Property and Very Clean Very spacious and sparkling clean! The kids loved the pool, the adults loved the rooftop space and we all enjoyed the large bedrooms with their own bathrooms. Don’t count on being able to use the washer/dryer. ##### Linda C. Stayed 7 nights in Feb 2023 ### 10/10 Excellent #### Betsy U. 6 Feb 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great rental! The home was very lovely and just as described. The only issue was with the water in the showers and the water pressure. The upstairs shower did not work at all. There were times that the downstairs shower had such a little pressure you could not take a shower. ##### Betsy U. Stayed 6 nights in Jan 2023 ### 8/10 Good #### sandy s. 16 Nov 2022 Liked: Cleanliness, check-in, communication, listing accuracy #### Isla Vacation The house was really nice and the pool area was perfect. We spent 99% of our time outside which was very private, and all the outdoor furniture is really comfortable. There were multiple concierges who were in contact with us via text msg every few day to make sure everything was going well and they wanted to know if we needed anything. All of them were fantastic! Nice kitchen with everything you may need when cooking. The housekeeper was great also. There is a restaurant right behind the house called El Borracho Burro Cantina (The drunken burro) which was great and the owners are really nice. ##### sandy s. Stayed 13 nights in Oct 2022 ### 8/10 Good #### Jon and Elisabeth B., Portland, OR 3 Jan 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Very clean--wonderful views and pool Casa de la Luna Loca was a wonderful place to stay. They went above and beyond, even decorating for Christmas. The property manager was just a text away and came a few times to help sort things out that weren't working. Nearly everything could be fixed (smart tv and one toilet not working properly, but he brought us an HDMI cable that was a quick fix). The rooftop views are amazing, however, I will say that the rooftop sink was not working, and several things needed to be maintained. I understand the climate wrecks havoc on wood there and yet almost everything is wood. We loved the pool in the backyard, but be warned, it is not heated. Not a huge issue and electricity is very expensive in the area, so makes sense why it's not. The beds were large and comfy, but a bit hard. Safes in every bedroom which was nice. The kitchen is very well stocked with equipment. The house is on a dirt road, which I did not know beforehand. There are a few restaurants to walk to, and a few pizza places deliver there also. They have games and some puzzles stocked up. I like a clean house and they definitely delivered that. Overall, we would stay here again! ##### Jon and Elisabeth B. Stayed 4 nights in Dec 2022 ### 2/10 Terrible #### Josh W. 24 Jan 2024 Liked: Communication Disliked: Check-in, listing accuracy #### Worst Vacation Experience Upon arriving, we found the front gate was unlocked so we slid it open, which was hard because the track and rollers are seized. The front door was also unlocked so we thought that the property manager must be around. Nope, he didn't show up for another 15 minutes. The inside of the house is ok but the outside is in rough shape in areas. We were told to not use the front gate to the driveway and to park the carts unsecured outside of the fence which was never communicated until arriving. The sliding gate and one of the front doors didn't lock at all, and while we were told someone was coming to fix it, no one ever did. When we wanted to go out, we had to put a block we made to secure the front door and then leave out of the basement door, which also has a questionable lock. This had us uneasy but we just hoped nothing would happen, but that wasn't the case. One of the couples left a day early, leaving one bedroom vacant. On the last morning of the trip, the other guests asked me who was in the empty room because they had heard noises coming from there. I went to investigate and sure enough, there was an unknown man and women laying naked in the vacant bedroom. I told them to leave and they said they had permission from the property manager. This was not true, we found out he was part of the cleaning company and knew how to get in. The owners promised to refund us and after the 1 month period where VRBO could no longer help, they ghosted us completely. Horrible experience. ##### Josh W. 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