Title: Hotel Casa HX - Adults Only Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=33329363&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa HX - Adults Only Travelers can soak up the sun on rooftop loungers by the pool or borrow bikes to explore the coastal surroundings at this adults-only retreat ## Photo gallery for Hotel Casa HX - Adults Only ![Front of property - Hotel Casa HX - Adults Only (Isla Holbox)](https://images.trvl-media.com/lodging/34000000/33330000/33329400/33329363/d8465390.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/e2d67516-5439-4f26-877e-c88483b7bcbb-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers - Hotel Casa HX - Adults Only (Isla Holbox)](https://images.trvl-media.com/lodging/34000000/33330000/33329400/33329363/7b33b6e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Hotel Casa HX - Adults Only (Isla Holbox)](https://images.trvl-media.com/lodging/34000000/33330000/33329400/33329363/c291548b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area - Hotel Casa HX - Adults Only (Isla Holbox)](https://images.trvl-media.com/lodging/34000000/33330000/33329400/33329363/cc158a4e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa HX - Adults Only offers a peaceful coastal getaway with a rooftop pool and sun loungers. Enjoy spa treatments or breakfast at Roof Top HX with ocean views. Multilingual staff and bike rentals earn positive reviews from visitors. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Bar £66 includes taxes & fees 1 Mar - 2 Mar VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Feb 1 - Feb 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 2 - Feb 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Room ![Deluxe Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/34000000/33330000/33329400/33329363/5d87ec4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.4 Very good 5 reviews ### Highlights Individually decorated Air conditioning Pillow menu Renovated in 2022 Egyptian cotton bed sheets Premium bedding Blackout curtains Ceiling fan - 279 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Suite, 2 Queen Beds ![Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/34000000/33330000/33329400/33329363/3b4c4ba8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds 10.0 Exceptional 1 review ### Highlights Furnished balcony Separate dining area Individually decorated Air conditioning Kitchenette Pillow menu Renovated in 2022 Blackout curtains - 391 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 1 King Bed ![Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/34000000/33330000/33329400/33329363/4290edae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed 9.4 Exceptional 3 reviews ### Highlights Furnished balcony Separate dining area Individually decorated Air conditioning Pillow menu Renovated in 2022 Blackout curtains Separate bedroom - 391 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIsla-Holbox-Hotels-Casa-HX-Adults-Only-Optional-All-Inclusive.h33329363.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIsla-Holbox-Hotels-Casa-HX-Adults-Only-Optional-All-Inclusive.h33329363.Hotel-Information) ## About the area Located in Isla Holbox, Hotel Casa HX - Adults Only is in a national park and near the beach. Holbox Church and El Cuyo Lighthouse are local landmarks, and the area's natural beauty can be seen at Holbox Beach and Yum Balam Nature Reserve. Spend some time exploring the area's activities, including whale watching. [Visit our Isla Holbox travel guide](https://www.expedia.co.uk/Isla-Holbox.dx6046459) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.51246%2C-87.39161&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tWLMLSJ0ZWk5u5aqLaPnbFt86Cw=) Av Pedro Joaquín Coldwell Predio 006, Manzana 0115, Zona 002, Lázaro Cárdenas, Isla Holbox, QROO, 77310 ### What's nearby - ![Panoramic aerial view of Punta Cocos on the island of Isla Holbox](https://images.trvl-media.com/place/553248621592517778/48f080b6-552f-48c8-aebf-1d133ea2f6bf.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Punta Coco 6 min walk \- 0.4 miles - ![Isla Holbox is a perfect place to disconnect because the WiFi doesn’t work! Finally was able to catch up on a few books.....and this view was perfect! #LifeAtExpedia](https://images.trvl-media.com/place/319626674419270742/8d338a46-d792-4d82-9b60-6db7078d8a3f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Holbox Beach 10 min walk \- 0.6 miles - Bioluminescence Beach 5 min walk \- 0.3 miles - Punta Coco Beach 5 min walk \- 0.3 miles - Holbox Baseball Park 19 min walk \- 1.1 miles ### Restaurants - La Cabane 9 min walk - Complemento Cafe 3 min drive - Café del Mar 13 min walk - Casa Nostra Terraza 4 min drive - Santos Fuegos 15 min walk ## About this property ### Hotel Casa HX - Adults Only Hotel remodelled in 2022 and located near Holbox Beach Consider a stay at Hotel Casa HX - Adults Only and take advantage of free continental breakfast, a poolside bar and a rooftop terrace. Treat yourself to spa services, such as a Swedish massage or a facial. The on-site restaurant, Roof Top HX, offers breakfast and lunch. Free in-room WiFi is available to all guests, along with a garden and a bar. Other perks at this hotel include: - An outdoor pool, along with sunloungers and pool umbrellas - Bike hire, a round-trip airport shuttle (surcharge) and wedding services - Luggage storage, tour/ticket information and multilingual staff - A TV in reception, smoke-free property and concierge services - Guest reviews speak highly of the helpful staff Room features All guest rooms are individually decorated, and feature comforts, such as premium bedding and pillow menus, in addition to perks, such as air conditioning and bathrobes. Extra amenities include: - Bathrooms with free toiletries - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Couples treatment room(s), hot tub, steam room, body treatments](https://images.trvl-media.com/lodging/37000000/36940000/36937100/36937063/ec92ca0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Soho Boutique Holbox - Adults Only Isla Holbox - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 310 reviews £61 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=36937063&PinnedHotelID=36937063&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/72000000/71060000/71060000/71059911/280d3c45.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naj Casa Holbox Isla Holbox - Pool - Spa - Free Wi-Fi - Restaurant 9.4 Exceptional 209 reviews £53 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=71059911&PinnedHotelID=71059911&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/5000000/4240000/4234600/4234586/b8e4b4df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Tiburon Adults only Isla Holbox - 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Spa - Free Wi-Fi 9.2 Wonderful 495 reviews £178 includes taxes & fees 28 Feb - 1 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=10238884&PinnedHotelID=10238884&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=33329363&PinnedHotelID=33329363&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=33329363,36937063,71059911,4234586,43535686) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) from 8:00 AM to 7:00 PM on request ### Food and drink - Free continental breakfast available daily 9:00 AM to 11:00 AM - A bar/lounge - A poolside bar - A restaurant - Couples/private dining - Snack bar/deli ### Restaurants on site - Roof Top HX ### Things to do - Bicycle rentals - Outdoor pool - TV in common areas ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Garden - In a national park - Pool loungers - Pool umbrellas - Rooftop terrace ### Spa - Deep-tissue massages - Facials - In-room massages - Sports massages - Swedish massages ### Accessibility - No lift - Tile flooring in public areas ### More - 2 buildings - 4 floors - Built in 2019 - Mediterranean architecture - Mosquito nets - Renovated entire property - November 2022 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Pillow menu ### Bathroom - Dressing gowns - Free toiletries - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water - Minibar ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 250 per vehicle (one-way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 9:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms ### Property is also known as Casa HX Hotel Isla Holbox Casa HX Hotel Casa HX Isla Holbox Casa HX Hotel Casa HX Casa Hx Isla Holbox Hotel Casa HX Adults Only Casa HX Optional All Inclusive Hotel Casa HX - Adults Only Hotel ## Frequently asked questions ### Does Hotel Casa HX - Adults Only have a pool? ### How much does it cost to stay at Hotel Casa HX - Adults Only? ### Is Hotel Casa HX - Adults Only pet-friendly? ### How much is parking at Hotel Casa HX - Adults Only? ### What time is check-in at Hotel Casa HX - Adults Only? ### What time is check-out at Hotel Casa HX - Adults Only? ### Does Hotel Casa HX - Adults Only provide a shuttle to the airport? ### Where is Hotel Casa HX - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Casa HX - Adults Only Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.6 Location ### 9.6 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 179 8 - Good 27 6 - Okay 6 4 - Poor 5 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Marlise 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean, spacious rooms. Everything you want in a jungle retreat. Quiet areas to relax, boasting incredible views. The staff was over-the-top courteous, offering a warm welcome. The complimentary breakfast was just enough to start your day exploring the beautiful island. ##### Marlise Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Joanna 15 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Very nice hotel, beautiful garden, great location near the beach with bioluminescense. Wonderful night walk to this beach offered by very friendly staff member, who spoke perfect English and told us many interesting things. The hotel staff also helped us to organize a kayak tour and book a taxi - thank you! The only thing I didn't like was the receptionist adding a tip to our restaurant bill without asking us if and how much we would like to tip and without even informing us about it - I suddenly noticed the amount he was charging was not what we were expecting... Tips are fine, but I definately prefer to decide about them on my own. Apart from this detail, we had a great stay and will be happy to come back in the future. ##### Joanna Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Derek 7 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall this property surpassed my expectaions. The consierge was more than helpful! Went out pf her way to give me dining recommendations and places to go for drinks. Helped with transportaion rentals amd taxi rides as well. Place was clean and well kept. Restaurant was also very good! The only draw back is its about a 25 minute walk from Centro. ##### Derek Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Jesus 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location a short walking distance to the beach. ##### Jesus Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Jody 14 Jun 2025 Everything, it’s so beautiful and quiet and peaceful. Loved our room with the plunge pool! ![](https://a.travel-assets.com/ugc/hotel-reviews/42710423-6388-4a94-89aa-81fc666d64c1-1749903201476.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jody Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### carol 22 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities It’s was peaceful and the staff is excellent!! ##### carol Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Douglas 25 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really nice facilities, lovely design touches, and the people working there was really friendly and helpful! ##### Douglas Stayed 9 nights in Feb 2025 ### 10/10 Excellent #### francisco 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place and staff was great and helpful ##### francisco Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Todd 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort fantastic great staff ##### Todd Stayed 11 nights in Jan 2025 ### 10/10 Excellent #### Camille 16 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful, perfect, honestly best hotel, staff, all was perfect. We preferred walking all the way downtown to have more restaurant options and access a more warm and clean area of the beach but the location was still perfect. It’s a fun 30 minutes walk to the downtown area or a 5-10min taxi ride. ##### Camille Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Elijah 26 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place to stay. Could not ask for better staff ##### Elijah Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Erika 17 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had 11 days in casa HX. We had an upgrade room it's was perfect and clean. The breakfast include was good. This is a relaxing hotel with good staff. Everyone was kind and helping ! Thanks again to Carla, Betty, Annie and Emmanuel for making our stay a perfect vacation!!! ##### Erika Stayed 11 nights in Aug 2024 ### 10/10 Excellent #### Colinda 3 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We LOVED our stay at HX! Restaurants on site, amazing beaches within walking distance, and a great place to see the bioluminescence! The room was quiet and beautiful and the AC was a lifesaver! Staff was super friendly and accommodating. We had no complaints. Highly recommend! ##### Colinda Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Mariana 13 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was very nice and relax, breakfast had a different option every morning, and delicious. Unfortunately, because the general conditions of the island, the access for the beach is difficult when you are walking due to all the water holes around ##### Mariana Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Tania Carmen 21 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is lovely and the staff is excellent. Daniel and Betty are both personable, and helpful. Casa HX is a lovely and unique property with an interesting layout. Our room was clean, modern, and comfortable. It lives up to the pictures on the website. Some minor repair work was needed in places, but these are smalls details. Commuting to and from the hotel was a small issue due to the distance from downtown. To counter this, local taxis have a transparent rate structure which is affordable. We also walked the distance (25 minutes) without feeling unsafe day or night. I would suggest that you bring a flashlight. ##### Tania Carmen Stayed 9 nights in Feb 2025 ### 8/10 Good #### Tracey 12 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice property and very friendly staff. The food was ok but a little overpriced. Poor infrastructure makes the location hard to get to and when it rains, you’re sort of stuck unless you want to trudge thru dozens of muddy foot deep mud puddles. Taxis charge a premium to service you out there which makes complete sense but makes excursions a bit pricey. ##### Tracey Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Breici 1 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities We had our baby moon here and it was perfect because it was quiet which is what we were looking for. The property was pretty and the vibe was perfect but the number one thing that made this hotel stand out was the staff. Every staff member I encountered was friendly and helpful. If I had to complain about one thing it would be that our AC was would drip from the condensation which wouldn’t matter except it was directly over the headboard so we’d feel a little droplet here and there nothing that stopped us from being able to sleep. It was great being so close to Punta Coco beach. ##### Breici Stayed 6 nights in Jul 2023 ### 4/10 Poor #### Shannon 9 Oct 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The best thing about our stay was the breakfast: fresh fruit and juice plus the BEST chiliquiles. Not much else was as expected. We had no hot water the last 2 days of our stay. We found a scorpion in our room and they wouldn't help us remove it. Our plunge pool was only turned on the first day of our stay so we couldn't use it. Everytime we returned to the room I had to clean up lizard mess. But the problem is that there was a pile of lizard mess accumulating behind the toilet which shows a complete lack of thorough cleaning. They ran out of clean pool towels and wouldn't even give us a bath towel to use by the pool. Would NEVER stay here again. ##### Shannon Stayed 3 nights in Oct 2023 ### 4/10 Poor #### Christina 5 May 2025 Liked: Cleanliness, property conditions & facilities While the hotel itself is gorgeous and the cleaning staff were friendly and efficient thats about where the good qualities of this hotel start and end. The food was decent if you don’t mind waiting over an hour for the actual food to arrive while also being the only people in the restaurant. The pool was nice, if you don’t mind the broken chairs. The AC was broken when we moved into our room, blowing air but it was not cold so the room was perpetually at 75-80 degrees Fahrenheit. We complained about it 3 separate times on the first day of our stay but after being told we didn’t know how to work the AC remote and one of the kitchen guys coming up to look at it and doing nothing because he didn’t know how to fix it we gave up and just dealt with it. The housekeepers must have noticed the temperature at some point because an actual maintenance guy showed up 4 days into our stay but was a bit creepy. He didnt knock he just looked into the window OF A ROOM FILLED WITH WOMEN and didn’t knock until I caught him standing there. Not okay. He came in and completely broke the AC to where it was showing an error message and wasn’t blowing at all. The front desk lady who was cordial enough to me was extremely rude to my companion. You would think after all of the grief we went through with the AC and being creeped on they would comp our lunch but all they gave us was a $30 USD voucher. Too little too late. Check out was an absolute disaster. Gorgeous but not worth the grief. ##### Christina Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Jason 25 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The lodging was very suitable for a small island. The staff was very pleasant and multilingual. We didn’t use the pools but they were sparkling clean and the restaurant was smooth and had a decent menu ##### Jason Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Peter-Paul 31 Oct 2025 Liked: Cleanliness, staff & service, amenities It is a 30-40 minutes walk from the landing pier if the streets are dry, but due to the water pools on the streets it was not possible for us to reach the hotel walking. One would need a taxi (M$ 250) to get there. The hotel is rather new and very original, several bungalows around two (small) pools. Without the water pools on the street it is a less than 15 minutes walk to the coco beach (salinas with flamingos) and around 10 minutes to the casablanca beach. Even nearer is the bioluminiscencia area. Very friendly staff, good breakfast. Very good internet. ##### Peter-Paul Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### D v 1 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a lovely few days at Hotel Casa HX. The staff were great and the location was perfect for us. ##### D v Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Jaroslaw 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great, Staff, room, food and the ocean, Thank you ##### Jaroslaw Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Denise calderon 13 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### best hotel this was absolutely one of the best hotels I’ve ever been with. I love the experience at whole Bosch since I came in with reception even before I had an issue with the date and the receptionist was able to change them to the correct dates even after hotels.com did not want to do it. All of the staff is super wonderful super friendly. I love it and I can’t wait to go back. ##### Denise calderon Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Ashley 19 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Super close to both beaches and fantastic staff. ##### Ashley Stayed 5 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Adult-Scene-Cancun.h38656023.Hotel-Information) > > [Mia Bacalar Luxury Resort & Spa](https://www.expedia.co.uk/Chetumal-Hotels-Mia-Bacalar-Luxury-Resort-Spa.h26958274.Hotel-Information) > > [Family Selection at Grand Palladium Select Costa Mujeres - 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