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The staff was courteous and available. Everything that is to be expected with a proper hotel has been met. Even the other guests were great. I will definitely stay here again.
Shane
Stayed 1 night in Apr 2024
Response from Elvis Manager On Duty on 28 Apr 2024
we greatly appreciate your feedback and look forward to having you back.
6/10 Okay
Teresa
28 Apr 2024
Liked: Staff & service
Having to pay to park and the price being high thwm low then high
Teresa
Stayed 6 nights in Apr 2024
Response from Elvis Manager On Duty on 29 Apr 2024
we greatly appreciate your business and feedback.
10/10 Excellent
Viola
Travelled with family
25 Apr 2024
I thought the bedding was extremely comfortable pillows as well. It felt lux without being over the top. I also love that they offered the umbrellas and beach lounge chairs. The frozen drinks were superb. They were not too sweet. Just an all-around comfortable place to stay.
Viola
Stayed 2 nights in Apr 2024
Response from Elvis Manager On Duty on 26 Apr 2024
Beautiful place enjoy the weekend with my baby and husband .
Katherine
Stayed 1 night in Apr 2024
Response from Elvis Manager On Duty on 24 Apr 2024
we greatly appreciate your business and feedback.
6/10 Okay
Charlotte
Travelled with family and small children
21 Apr 2024
Disliked: Staff & service
It’s ok!!!!
Nothing special about this property unfortunately and feel it was overpriced for what we received the room was average.
Outside bar and dining staff were not great and pretty unhelpful
Had incorrect charges on the room which to be fair was sorted out quickly but was a good job I checked my bill throughly
Would probably look for somewhere else next time we are in Melbourne
Charlotte
Stayed 1 night in Apr 2024
Response from Elvis Manager On Duty on 21 Apr 2024
we greatly appreciate your feedback and will look into improving our services moving forward
I always love this property because its on the beach and the staff is always pleasant and friendly. They are always willing to assist you. The peace is great
Jody
Stayed 1 night in Apr 2024
Response from Elvis Manager On Duty on 21 Apr 2024
we greatly appreciate your feedback and look forward to having you stay with us.
With great anticipation we made reservations at your hotel for our spring break, our first spring break and my mother's first trip to Florida. I wish that I could say that it was a great experience but unfortunately I cannot say that.
We called a couple weeks ahead of time to arrange for a crib to be in our room when we arrived but unfortunately it was not there. The associate at the front desk apologized and said she would have it sent right up. When we returned to our room after some time at the beach there still was not a crib. There was a pack-n-play. A pack-n-play is nothing like a crib. It is very small. My son was not comfortable in it at all so needless to say that we did not sleep comfortably at all.
When I went to give my son a bath I noticed that the tub was dirty. There was pink soap scum and dirt in the tub. When my mother took my older son to the pool, she told the front desk associate who said "Did you want me to send someone to clean it?" Really?!? We have a dirty bathtub and you have to ask if it wanted it cleaned. Unbelievable. After the cleaning people left my older son went to take his bath and I looked and it was still dirty. The next morning we called the front desk and they offered to move our room. We asked for someone to help us and was told no one was available. We asked for a luggage cart and again, nothing available. We had reservations so my mother and I carted all of our luggage, toys and two children to a room that was suppose
Ashlee
Stayed 3 nights in Apr 2024
Response from Elvis Manager On Duty on 13 Apr 2024
we greatly appreciate your feedback and will look into improving our services.
WE GREATLY APPRECIATE YOUR BUSINESS AND FEED BACK.
6/10 Okay
Kevin
4 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was average. We paid a little more for a full deck/patio, but regretted it since we were directly above the roof with the a/c unit and had to listen to it instead of the ocean. In addition, half of the pool deck was closed off for pressure washing and maintenance which took away from the ambiance. Overall average stay, but would have stayed at another hotel if we’d known.
Second time I stay at this location. Staff is professional and prompt to help. Accommodations and beach area are great.
Stayed on the 10th floor this time , oceanfront … amazing view.
Dalva
Stayed 1 night in Mar 2024
Response from Elvis Manager On Duty on 6 Apr 2024
we greatly appreciate your business and happy to know that you enjoyed your stay with us.
Overall, this is a fantastic, beautiful, relaxing property and I would definitely return again. We stayed for a week and loved every minute. 9th floor, ocean view suite had perfect views of the ocean and property. Yes, some things are a bit outdated and in need of repair on the property but did not interfere with our stay.
Jennifer
Response from Elvis Manager On Duty on 1 Apr 2024
Thanks for the great feedback and look forward to having you stay again with us.
We absolutely love it here! This was our second spring break spent in Melbourne and we are hooked. The location is amazing. Close enogh to go explore Cocoa Beach and Orlando for a day, and then come back to the beach. There are no crazy crowds of teenagers to deal with (huge bonus) and hearing the ocean all night is perfection. We'll be coming back for sure!
Brianna
Stayed 8 nights in Mar 2024
Response from Elvis Manager On Duty on 30 Mar 2024
we greatly appreciate your business and look forward to seeing you again.
Family and couple friendly property right on the beach and ideal for a getaway. Property is showing a bit of maintenance need but nothing that impacted the stay too badly. Parking fee was annoying but mostly necessary to keep people from using it as free beach acces.
Rebecca
Stayed 2 nights in Mar 2024
Response from Elvis Manager On Duty on 25 Mar 2024
Hilton Corporate needs to go through this property with a fine tooth comb. The room I had was not up to the Hilton Standards. The entire reason I stayed there was because I expect Hilton properties to have a high standard. When my family and I arrived there were used coffee pods in the ice bucket, dirty towels in the bathroom cabinets. Next nails were coming out of the baseboard by the closet right by where my family had to walk. There was water damage on the wall and the sheetrock needs replaced in a 2 foot by 2 foot section. The furniture was stained with coffee and the bathroom had all sorts of debris in the corners and needed a deep cleaning. I took pictures of the room and shared them with the manager. The room I had needs a deep cleaning and repair. Hilton Managers need to instill attention to detail in their employees when it comes to cleaning the property. Managers need to get out of the office and constantly conduct random inspections of the rooms and property. If there is something broken or dirty get the issue resolved. I would not stay at this hotel again due to the housekeeping and condition of the room. There is no excuse for this type of issue at a Hilton Property.
Steven
Stayed 3 nights in Feb 2024
Response from Elvis Manager On Duty on 5 Mar 2024
we greatly appreciate your business and your feedback in reference to your recent stay with us. We will review this and have conversation with the necessary department.
On our first day of arrival, a staff member walked right into the room without knocking. I was naked at the time. They did not make up the beds or give us clean towels until I complained, and then they became defensive. Some workers started banging on walls, so we could not sleep past 8:00 am. Very frustrating, and I will not stay again.
mark
Stayed 3 nights in Feb 2024
Response from Elvis Manager On Duty on 25 Feb 2024
we greatly appreciate your business and will look into the issues you have stated in your feedback.
cleanliness, pool, tiki bar, access to beach, all were excellent. No microwave in room
Gerald
Stayed 5 nights in Feb 2024
Response from Elvis Manager On Duty on 23 Feb 2024
we greatly appreciate your business.
10/10 Excellent
Andrea
22 Feb 2024
Andrea
Stayed 4 nights in Feb 2024
Response from Elvis Manager On Duty on 23 Mar 2024
we greatly appreciate your business and feedback.
6/10 Okay
Laurie
Travelled with partner
22 Feb 2024
Liked: Amenities
The toilet was unusually low. While the balcony view was amazing, the railing seemed unstable. Evening staff was very friendly, day staff not so much. There is no microwave. The pool and hot tub were very nice.
The room was very quiet and common areas very clean.
Laurie
Stayed 3 nights in Feb 2024
Response from Elvis Manager On Duty on 23 Feb 2024