Imperial War Museum Duxford

I booked this hotel for 3 guests to stay for a week during the heatwave as it advertised as having air-conditioning, On the first night, the guests realised that the A/C was broken and the temperatures in the rooms was at 30 degrees, with guest being unable to open their windows more than a couple of inches. This was raised with the reception staff and they advised the A/C would be broken for at least another week or two, and were not able to move guests to alternative rooms, meaning that they had to check out after the first night, and I had to find alternative accommodation due to health and safety concerns. The lead guest asked to have this in writing, which the hotel has since ignored all emails. I have also tried to claim a refund for the unused nights through Hotels.com and the hotel manager and all other staff have ignored all emails, and the manager refused to take calls. One of the guests also left a pair of designer sunglasses and some other items in one of the rooms in the hurry to leave after such poor sleep, and asked the hotel to return them to him, and he has not had any response to that either. Very poor customer service at this hotel and do not recommend.

A lovely, oldy-worldy hotel/pub. We loved all the old features like the wooden doors and beams. The room was spacious and the bed was comfy, but the pillows were quite hard and lumpy. Again, the bathroom was spacious, but with only a bath and handheld shower it was a bit awkward. The shower could do with nailing up on the wall and a shower curtain adding. This didn’t detract from our stay, but it would make it a lot more functional. Breakfast in the morning was nice. The poached eggs were delicious! But it’s a bit odd that the chef shuts the kitchen 15 minutes before breakfast technically ends.