Ilminster Holidays from £189

The rooms were clean and tidy and updated each day. The staff were excellent as was the restaurant.

The room and bed was very comfortable. The tea/coffee making facilities were not good. And the original staff member I spoke to was quite rude and unhelpful.

This hotel has so much potential but falls a bit short. Here's why: 1. We arrived by car at a very wet time. The main car park has many deep puddles. The area in front of the hotel is laid to sand. Inside my car is lots of sandy foot marks. This area should be properly laid to gravel or something less grubby. 2. The sign pointing to Reception is suffering from outside exposure. It's hard to see which way the arrow is pointing. Gives a poor welcome. 3. Reception was fine and we had a charming room (No 1) with four poster bed and plenty of room. 4. The electrical sockets are tucked away in difficult places to reach so charging phones etc was awkward. 5. WiFi was good. 6. This bathroom had a sloping ceiling and big beams. There was a sign saying 'Mind Your Head' but who remembers that all the time. If it was my hotel, I would put some neat padding over the hazardous beam. Many old pubs do this with some nice leather and brass studs. 7. There were four small bottles of shampoo, gel, hand cream etc. which were ok for one use. They were not replaced the second day but fortunately we had taken our own supplies. It smacks of a hotel struggling and penny pinching. 8. Actually, there was no hot water in the hotel on Sunday morning so we didn't need the toiletries! 9. Breakfast was very good. Saturday - waitress service and a huge choice of really nice food. Sunday - buffet but also good. 10. The general atmosphere of the hotel is good. Just needs a bit of attention.

The room was fantastic, plenty of space, nice hot shower and towel rail but the radiator was not on.