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"Location great. A little cold the 1st night but plenty of heaters "

"Room was inexplicably hot, with no fans or AC etc - I had to keep window and door open all night adding to background noise from busy road. Pillows also very thin. Communications before we’re very frustrating- with multiple emails stating I couldn’t stay if I wasn’t a student. This included one (automated) after I’d had to email to confirm I could. "

"I received a poor customer service from David. "

"Excellent property, modern, clean. Feels safe, easy comms, easy to get keys. Really warm, good kitchen, only minor point is shower lacks power in onsuite but didn’t try the other bathroom! Lots of cooking utensils, and clean baking trays which is a must. Returning. "

"Arrivés à 19h30 avec un bébé de 1 an, partis depuis 7h du matin de Marseille on est arrivé à l’accueil pour un appartement de 3 chambres. Et là on nous dit qu’il n’y a pas d’appartement réservé pour nous alors qu’un montant de 711, euros a déjà été prélevé sur mon compte. On s’est retrouvé dehors à Nottingham dans une ville qu’on ne connaissait pas sans hébergement. Ce n’est pas de la faute de cet établissement mais bien de Expedia!!! Et depuis j’attend squ’on me rembourse!!!! Je ne peux faire...

"After booking, the property emailed me a suspicious link asking for an additional damage waiver fee to be paid online. Alternatively, they offer a refundable deposit... plus a non-refundable admin fee. Hotels.com explicitly tell you not to pay any additional money via online forms as it is a very common scam. The property does not allow you to stay unless you pay via their online form. This leaves you either at risk of being a scam victim by paying the additional secret fee, or without a place...