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Reviews of Sunny Days El Palacio Resort & Spa

4.5 out of 5
Sunny Days El Palacio Resort & Spa
El Corniche Street, Hurghada, Red Sea

Reviews

7.0

Good

Rating 10 - Excellent. 188 out of 722 reviews" "
Rating 8 - Good. 224 out of 722 reviews" "
Rating 6 - Okay. 142 out of 722 reviews" "
Rating 4 - Poor. 78 out of 722 reviews" "
Rating 2 - Terrible. 90 out of 722 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Silvana

Stayed 7 nights in Mar 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel
Stayed 3 nights in Mar 2024

8/10 Good

Sorinel

Travelled with family
Stayed 7 nights in Mar 2024

10/10 Excellent

ligou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For this price, this hotel is best choice. Staffs are nice. Food is not great. But for the price is good. I will be back again.
Stayed 2 nights in Mar 2024

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Very nice view rooms could be cleaned abit batter but overall it’s fair to say they were liveable The food was a no go spent most days without food on a all inclusive holiday
Stayed 6 nights in Feb 2024

6/10 Okay

Alfons

Travelled with family
Disliked: Cleanliness, staff & service
The room not clean the bed never have clean sheets I reported to the front desk that never mop the floor even once during 8 night stay The food excellent Every thing excellent but the room dirty
Stayed 7 nights in Oct 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my stay here! The staff was wonderful, outside property beautiful, great location, and easy to get around. The only discrepancy was my room when I checked in, every was clean except for the floor, it was a little wet and grimey, so I grabbed one of the extra towels from the bathroom and did a quick mop up of the bedroom floor to dry and clean it up so I could walk around with dry feet. That, and, I fiund out on premise, for non Eastern European visitors, like myself, the main cuisine in the main restaurant was Eastern European, not Egyptian, but the other restaurants with various other cuisines open only for dinner. So I had Eastern European style breakfast and lunch, which was OK, but I was hoping for a more international menu from their main restaurant open for all meals, now I know. Still, 4.5 stay for me, thanks again!
Stayed 1 night in Jul 2023

8/10 Good

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Alexander

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel and staff, nice variety of food and entertainment. Could be a little cleaner
Stayed 2 nights in Jun 2023

6/10 Okay

Lucas

not very clean; noisy; restaurant and food low to med quality
Stayed 1 night in Jun 2023

8/10 Good

laiq

Travelled with group
Liked: Cleanliness, staff & service
Location very good only a few miles from the main market. Beautiful scenery and clean pool. Rooms were not the best n could’ve done with some refurbishment, shower water pressure was low as well.
Stayed 7 nights in May 2023

8/10 Good

Geetanjali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort with all facilities. Pleasant staff. Right on the beach. Slight trouble now and then with language, but overall a very good experience.
Stayed 1 night in May 2023

10/10 Excellent

Hady

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and diving holiday
Everything was good , thanks Mr/Devid, Mr/Islam , Mr/ Mahmoud
Stayed 2 nights in Apr 2023

2/10 Terrible

isak

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Expedia Responsible, I am İsak Kohen. The details of my Booking are at the end of this letter. Foremost, I would like to thank you for the following system that Expedia is achieving regarding the happiness of the clients that chose their Hotel through your company. We are using the Expedia offers due to the highly reliable reputation and their professional recommendation. We are trusting to any hotel that is in the portfolio of Expedia and are sure that we shall not have any unpleasant surprise. I am very sad to say that Sunny Days El Palacio Resort & Spa , was the most unpleasant , awful and disaster stay that we had in our life. I would like to rank out few unacceptable service and experience that we had in this Hotel. INFECTION: 1. One day after the arrival first myself and one day later my wife had a very heavy Intestine poisoning. We had a total watery diarrhea with heavy body ache and weakness. We noticed that during the same days some other families faced the same situation. It was not a subject that we could prove with laboratorial research results. 2. When we have shared this horrible situation with the Food and Beverage management, they were apologizing in a manner like it’s a very normal situation. Just showing a fake interest and protecting themselves just with one word “we are sorry “ 3. During this period they were showing a deep regret but when we asked them from the morning to boil us potatoes for the dinner, they forgot and apologies by
Stayed 2 nights in Mar 2023

10/10 Excellent

Hady

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Joshua

Liked: Room comfort
Not the best, but not bad
Will not recommend it, room had separate beds, bedding old and not properly cleaned, same with the bathtub. Wi-Fi is horrible and even when I paid for extra, it was not good. The food not high quality but can be eaten. However, the facilities are great, pool and beach are fantastic!! So it’s not bad at all but the rooms need a simple upgrade.
Stayed 1 night in Mar 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Much better than some reviews would have you believe. Staff friendly and helpful. Rooms clean and comfortable. Food edible. The only downside are the very small plastic cups used for the drinks- not eco friendly. There are a few sales people trying to get you on trips but you can bargain them down or book yourself online. The Wi-Fi is rubbish almost non existent. Russians are the most prominent group
Stayed 5 nights in Mar 2023

8/10 Good

Mahmoud

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Hotel grounds is beautiful swimming pool is very nice. The only thing is the rooms is very very outdated and needs big remodelling and the food was not to my taste
Stayed 3 nights in Jan 2023

8/10 Good

AHMED

Travelled with family and small children
Liked: Staff & service, amenities
The place is good and services are good too. There is a sense of generosity from the resort to the guests, and staff very friendly and kind including law enforcement who patrolled the resort they were very helpful and professional. You will definitely feel safer there than in the west. The only problem was the plumbing issue in our room, the water tap wasn’t functioning perfectly and the cold/hot water in the shower was messed up.
Stayed 4 nights in Oct 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of the worst places to stay at. The receptionists seem overworked and understaffed- they try to work fast and not do the job properly. Had to come down 3 times for my room key to work. The hotel is outdated and the room has everything broken. Pipes were leaking, doors wouldn’t close, AC not functioning. Do yourself a favor and pay a few dollars more and stay somewhere else. Just read the other reviews —- this hotel was one of the worst hotels I have stayed in! 1/10!!!!!
Stayed 1 night in Aug 2022

2/10 Terrible

Mayada

Stayed 7 nights in Jul 2022

4/10 Poor

Fuad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
will not go back and don’t recommend this to anybo
The first day they gave me aroom key with someone inside then they gave me a wrong type of room after 3 rooms finally given my room, the wash basin water knob was bad but after asking room service it was fixed, at night when my driver came to pick us from hotel he was not allowed to enter the parking lot so we walked out to the gate which was about 300 meters away where the security personnel had bad manners and raised his voice on me too then police men calmed me down and promised to take care of it, next day had a meeting with the manager who apologized and promised that this will not be repeated again but at the next day they gave my driver hard time again. The food was not as good as it was supposed to be according to the hotel rating and was not allowed to take breakfast to my kids in room. Rooms and toilets are not as clean as they have to do
Stayed 3 nights in Jul 2022

10/10 Excellent

Haziem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2022
Response from Badr Anwar on 13 May 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
It was fine
Stayed 4 nights in Mar 2022
Response from Badr Anwar on 2 Apr 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Fine
Good value for money. We enjoyed our stay
Stayed 3 nights in Mar 2022
Response from Badr Anwar on 27 Mar 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It was fine
Stayed 4 nights in Mar 2022
Response from Badr Anwar on 27 Mar 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place , great staff and management
Stayed 1 night in Mar 2022
Response from Badr Anwar on 27 Mar 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

violet

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property disgusting they have Cucaracha they have ants Steph is just hungry for money they only serve you if you tips them if you call for anything from housekeeping you have to call 67 time before you get it the bathroom is disgusting the shower they had Mold the water pressure is terrible the fridge and that the furniture is broking dirty I would not recommend this hotel to anybody
Stayed 5 nights in Oct 2021
Response from Badr Anwar on 7 Nov 2021
Thank you for your feedback! We will be addressing your concerns.

6/10 Okay

Ahmed

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
أعجبنب العاملين واحترمهم وذووقهم العالي بداية من قسم الاستقبال الى قسم النظافة ممتازين في التعامل والأدب والاحترام والذوق وسرعة التعامل لم يعجبني عدم تنوع الطعام وعدم وفرت المشويات
Stayed 5 nights in Jun 2021

4/10 Poor

Brucks

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
B
The eating was not so good.. The food was like just for kids. Too much people in the restaurant. If u don't come at first u don't get nth The bathroom was dirty and old I spend everyday my money outside for eating even I have all in booking Any way I don't choose this hotel für next time
Stayed 7 nights in Jun 2021
Response from Badr Anwar on 2 Jul 2021
Thank you for your feedback! We will be addressing your concerns.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Very poor customer service, rooms where not clean at all nor food I find it very hard to believe that this is a 4 star hotel. I found the food tasteless and found stone in my food several times I was very disappointed in the overall experience.
Stayed 4 nights in Jun 2021
Response from Badr Anwar on 19 Jun 2021
Thank you for your feedback! We will be addressing your concerns.

4/10 Poor

Basem

Disliked: Cleanliness, property conditions & facilities, room comfort
1st the rooms was dirty and the bed omg old and uncomfortable and pillows was looking so dam yellow and the AC is not working
Stayed 1 night in Jun 2021
Response from Badr Anwar on 19 Jun 2021
Thank you for your feedback! We will be addressing your concerns.

8/10 Good

Amr

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
My favourite hotel, had a good time
Stayed 2 nights in May 2021
Response from Badr Anwar on 12 Jun 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing vacation
it was so amazing stay & this is not the first time to be in sunny days , i think 10 times because of lovely lagoon & amazing staff & specialy animation team so friendly & helpful, spending the vaction
Stayed 1 night in Jun 2021
Response from Badr Anwar on 7 Jun 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ahmed

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Badr Anwar on 31 May 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
THE WORST NASTY CUSTOMER SERVICE EVER ABSOLUTELY DEFINITELY POSITIVELY FILTHY NASTY HOTEL SUNNY DAYS FILTHY DIRTY AND ESPECIALLY THE ROOM AND BED SHEETS AND BATHROOM ESPECIALLY NASTY SPOILED FOOD LOUZY RECEPTION CUSTOMER SERVICE EVER ROOM 3309 VY PHAN LAI & LOLA HARGRAVE
Stayed 5 nights in May 2021
Response from Badr Anwar on 26 May 2021
Thank you for your feedback! We will be addressing your concerns.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not my first time in sunnydays great hotel very rasty food nice room with sea view very friendly animation team special thanks to mr amir the entertainment manager
Stayed 3 nights in Apr 2021
Response from Badr Anwar on 4 May 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

loay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Badr Anwar on 27 Apr 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing very bad the sheets smells the staff have favoritism i feel like they dont like Americans , only the European was welcome only .. i met 2 americans who felt the same is doesn't worth the all inclusive the food is garbage.. something else they to educate their European tourists rude nasty people.. i was depressed the whole time! am sorry i ever went there never again .. Am in love with the Cairo Grand Royal hotel waooo very sweet people ❤who gain my heart the treat me like family and the receptionist and my driver ahmed make me feel like family .. the people in Cairo are very sweet people ❤ Cairo grand Royal hotel and staff are the best 100 points for them ..
Stayed 1 night in Mar 2021
Response from Badr Anwar on 3 Apr 2021
Thank you for your feedback! We will be addressing your concerns.

10/10 Excellent

Fadi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Badr Anwar on 22 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very welcoming during the check in. There were a lot of activities and they have the best animation team that will guide you through all the activities. You never get bored and will enjoy every moment. The location and the view are great.
Stayed 1 night in Mar 2021
Response from Badr Anwar on 21 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

akmal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and the best stuff I'm hurghada
I said it before and I will say it again ..this is one of the best hotels in hurghada in terms of everything..location and staff and would like to thank everyone who works there and contributed to make my vacation better every time ..starting from the mangers of the front office Mohamed Osama and mahrous as well and Mr Ashraf also kenawey and abo ashara and hagag if there is more space I would have written all the names ..Thanks every one
Stayed 1 night in Feb 2021
Response from Badr Anwar on 9 Feb 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nathalie

Disliked: Staff & service, property conditions & facilities, room comfort
Beyond awful in every way
Drinks absolutely awful undrinkable and food was worse than you would give a dog it’s the worst hotel I have ever ever stayed in horrific experience
Stayed 3 nights in Jan 2021
Response from Wafaa EL Zayad on 26 Jan 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Badr Anwar on 2 Feb 2021
Thank you for your feedback! We will be addressing your concerns.

10/10 Excellent

Mahmoud

Stayed 5 nights in Jan 2021
Response from Badr Anwar on 1 Feb 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Wafaa EL Zayad on 19 Dec 2020
Thank you for staying with us, and we hope to see you soon. We are always happy to welcome you. Wafaa EL Zayad

8/10 Good

Yehia,salem, Egypt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , I like it, big , have a lot of activities,
Stayed 7 nights in Aug 2020
Response from Wafaa EL Zayad on 19 Dec 2020
Thank you for staying with us, and we hope to see you soon. We are always happy to welcome you. Wafaa EL Zayad

8/10 Good

Mohamed

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020
Response from Badr Anwar on 8 Dec 2020
Thanks for staying with us. We appreciate your feedback!