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"Very nice and clean. Staff members are very kind and helpful. Rooms are spacious, clean."

"Food is not as good as it used to be and a much reduced menu. Bathrooms are tired"

"Excellent golf trip"

"Another great stay, lovely outside room, great facility in room as well The staff amazing, the manager brilliant Food as always was delicious and great offering. The bar was well stocked and good choices. Breakfast was lovely"

"I loved the balcony in our room. I have difficulty with walking, and a lift would have been a nice touch. However, the difficulties were overcome, and the staff were extremely good at helping and taking heavy luggage to our rooms. Many thanks. The best policy was to talk to the staff, who were delighted to help in many ways, and they were very good. My wife and I thoroughly enjoyed our stay, and we will use this hotel again. We have no complaints, only our thanks for an extremely enjoyable time"

"Breakfast was good ,cleaning person a little slack , front desk people good"

"A very good location close to the cathedral and town centre. "

"Will always stay hear when in Norwich... excelant"

"The staff were all polite and helpful, although some seemed a little inexperienced. We ate in the restaurant one night, the food was well presented, but the pork belly was over cooked and the chips were over salted. We also asked for the coffee tray to be cleaned & refreshed. Someone had come in, left a large bag of tea/coffee sachets in the room, but not cleaned the cups & tray - I assume they got distracted & didn't finish the job."