Search Villas in Higuey

"The rooms smelled like mildew and mold upon walking in to our rooms. Bathroom had a leak from the ceiling and shower pressure was very low water was barely coming out. The staff were very helpful. There was entertainment every day. Jerk chicken hut was the best. "

"If you’re traveling with kids, this resort can be quite challenging due to its enormous size. They do provide caddies to help guests get around, which is helpful. Unfortunately, most of the beaches were closed during our stay, and it was very difficult to find a quiet outdoor space without loud music playing everywhere. The staff’s service seems heavily influenced by tips. If they realize you’re not purchasing any packages or extras, their interest in helping with your needs or ensuring your satisfaction drops significantly. The concierge encourages you to text them 24/7, but in reality, those messages often go unanswered unless you’re buying something. Service overall felt slow, and many staff members appeared undertrained and barely spoke English. On the positive side, the waterpark was great, the food was decent, and the Brazilian steakhouse was excellent for a Dominican resort. However, making reservations at the two restaurants that required them proved nearly impossible. Overall, the resort feels poorly managed."

"We had an amazing time here at excellence everything was perfect. The service was great. The room was always clean and tidy. The staff was extremely helpful, friendly and attentive. The amenities for excellence club members was fantastic. We will be returning soon! "

"Not well maintained, the staff is not friendly, the food is bad. "

"Wonderful trip- clean room- great staff- beautiful resort "

"Everything was excellent. "

"Elevators were out of service a lot and the tv went out of service, but maintenance came and fixed the problem. "

"Our butler, Fabio, was fantastic! Anything we needed, he made sure we got ir. The resort is well maintained. Staff are friendly and helpful. Seaside Restaurant was our favorite for breakfast and lunch. We enjoyed the steakhouse and hibachi for dinner. Willy, Felix and Elias were awesome at the restaurants. The kids had such a fun time at the kids park with water slides! So fun!"

"It was everything we needed! Great hotel The only thing I didn’t enjoy was the wait times for the restaurants as you couldn’t book most of them- we waited almost 2 hours for a sitting on one day! "