All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
One bedroom spa unit on the ground floor with access to the pool from the room was great.
Craig
Stayed 1 night in Mar 2024
Response from Mantra Team on 28 Apr 2024
Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.
10/10 Excellent
Lisa
25 Mar 2024
Lisa
Stayed 2 nights in Mar 2024
Response from Mantra Team on 28 Apr 2024
Dear LisaThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Team
Great harbor view! Many dining options. Staff was great. Can't wait to come back!
pamela
Stayed 1 night in Mar 2024
Response from Mantra Team on 28 Apr 2024
Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.
8/10 Good
Bridgitte
22 Feb 2024
Liked: Cleanliness, staff & service
Bridgitte
Stayed 2 nights in Feb 2024
Response from Jasmine on 3 Mar 2024
Thank you for taking the time to leave a review. We hope you enjoyed your stay with us and look forward to welcoming you back.
Check in was easy and very friendly, the room however was stuck up in a corner with very poor views considering we had a balcony.
Room facilities were very good and well equipped.
Steve
Stayed 4 nights in Feb 2024
Response from Jasmine on 3 Mar 2024
Thank you for taking the time to leave a review. We appreciate the feedback :)
Not four star, dirty and tired, great location, moved rooms second day, because of ac noise that couldn’t be fixed, second room not as nice as first, little concern or apology my situation?
The staff were excellent, i was there with my 11 year old grandson, i became unwell, they managed to find a room on ground floor for us so he could swim and i was close by. I am so grateful. It was so hot, don't think i will travel to Hervey Bay in full summer again. Unfortunately i had to go at this time this trip.
I will definitely be staying again.
Thankyou again for you help and concern.
Kerrie
Stayed 4 nights in Jan 2024
Response from Jasmine on 3 Mar 2024
Kerrie, I am so pleased to know that we could help make your stay more enjoyable. We look forward to seeing you again soon!
Overpriced for dated room and amenities. Bathroom and laundry in one was very crammed and the shower/bath was barely big enough to stand in. Only one air conditioner on the opposite side of the living area to the bedrooms made it quite uncomfortable to sleep. For the price of the room, there is much better and cheaper options nearby. Electronic room key was faulty and wouldn’t open room and had to get new ones.
Great location with beautiful views over the pool and marina. Staff are friendly and plenty of options for food etc within a 2min walk. Highly recommended!
Brad
Stayed 2 nights in Jan 2024
Response from Jasmine on 3 Mar 2024
Thank you for the epic review Brad! Your feedback is most welcomed! We hope to welcome you back again soon!.
(There's a more detailed review on Google reviews)
This was the worst experience we've ever had. I've stayed in cheap motels that are cleaner, have nicer rooms and with polite staff and even better views. I hope anyone who took the time to read this review will be deterred and saved from suffering a stay like we had.
This property is a little older but overall very good.
Big room with good amenities and great view over the marina, central location close to dining/shopping options
Andrew
Stayed 9 nights in Nov 2023
6/10 Okay
Paul
27 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Decor little outdated. Room had an 'old' smell. Cockroaches in bathroom. I stayed three nights but no one replaced towels etc.
Paul
Stayed 3 nights in Nov 2023
4/10 Poor
Giovanna
Travelled with partner
20 Nov 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room furniture out of date no TV in master & the tv in the lounge room extremely small one of the sofas was through to the springs step In shower pretty outdated generally.
Staff very friendly & place was clean with a good location. I don’t think it’s up to usual Mantra standards
Due to an accident and my wife being hospitalised we were unable to stay for our 20 wedding anniversary. After multiple attempts at communicating with Wotif we had no resolution and forfeited our payment. Won’t use Wotif again and will tell friends of our experience and the lack of communication.
Lovely facilities, relaxed atmosphere, easy driving distance to many attractions.
debbie
Stayed 2 nights in Sep 2023
Response from The Mantra Team on 8 Oct 2023
Dear Debbie,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.
8/10 Good
Robyn
30 Sept 2023
Liked: Cleanliness
Robyn
Stayed 3 nights in Sep 2023
Response from The Mantra Team on 8 Oct 2023
Dear Robyn,Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.
4/10 Poor
Andrea
Travelled with partner
22 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
To advertise that there was a gym, facilities for this was very poor
Andrea
Stayed 7 nights in Sep 2023
Response from The Mantra Team on 8 Oct 2023
Dear Andrea,Thank you for taking the time to tell us about your experience at the Mantra Hervey Bay. I am sorry that your experience regarding the gym did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Bedroom a little small - no where to put open suitcases in the bedroom and didn't want to unpack for 2 night stay.
Allen
Stayed 2 nights in Sep 2023
Response from The Mantra Team on 8 Oct 2023
Dear Allen,Thank you for taking the time to tell us about your experience at the Mantra Hervey Bay. I am sorry that you felt the room was too small and you were not able to unpack; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
8/10 Good
Tracy
17 Sept 2023
Tracy
Stayed 2 nights in Sep 2023
Response from The Mantra Team on 8 Oct 2023
Dear TracyThank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.
6/10 Okay
Richard
15 Sept 2023
Liked: Cleanliness, staff & service
Richard
Stayed 2 nights in Sep 2023
Response from The Mantra Team on 8 Oct 2023
Dear Richard,Thank you for your review of our hotel! We hope you enjoyed your stay and hope to see you again very soon.