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Reviews of Royal Motel

2 out of 5
Royal Motel
301 S Hermitage Rd, Hermitage, PA

Reviews

7.8

Good

Rating 10 - Excellent. 194 out of 580 reviews" "
Rating 8 - Good. 220 out of 580 reviews" "
Rating 6 - Okay. 79 out of 580 reviews" "
Rating 4 - Poor. 49 out of 580 reviews" "
Rating 2 - Terrible. 38 out of 580 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dianne

Liked: Cleanliness, staff & service
this is a fine, budget friendly choice with staff that is friendly and attentive. it is at a busy intersection, but the rooms were muffled sound. the internet was very fast, but we had intermittent disconnects which is difficult to handle for important video conference meetings.
Stayed 3 nights in Apr 2024

8/10 Good

Aditya, Knoxville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, good location. Comfortable and clean bed. I do think the paint and bathroom maintenance and cleaning could be improved. However, the place did not seem to have dusty carpets nor dusty surfaces, which impressed me.
Stayed 1 night in Apr 2024

8/10 Good

RAYMOND

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and efficient.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Amenities
I liked the owner/receptionist. He was very friendly and helpful. The room was clean and had the basics we needed. It was all old and a little run-down looking but very adequate for the price.
Stayed 1 night in Apr 2024

2/10 Terrible

Randall

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Symantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and friendly staff. Close to lots of amenities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Queen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, customer service was phenomenal!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish this place was a joke, the instant smell of the rooms was nasty, everything was ourdated the fridge didnt even work, the bathroom door wouldnt shut right, they literally covered a hole in the door with a floor tile, the air and heat was a literal joke and not to mention the lady working the counter was down right rude and no help what so ever, me and my friend had went into the lobby to ask for a extra towel and a pillow because her pillow on her bed was dirty, she was ignorant and said come back in the morning...you need pillows to sleep, and my friend was like its fine you can just use the towel i already to which i said no i shouldn't have to use a towel that you used already so needless to say we ended up driving all the way into ohio like an hour away at like 1130 at night to Meijers just to get towels and a pillow, we paid for a room for the weekend and service comes with that so we thought i highly recommend you just pay the little extra to stay somewhere else because between the owners and the way the place is in general its not even worth the money you would save, i was highly disappointed not to mention there was bugs too. STAY AWAY FROM THIS PLACE AT ALL COST
Stayed 2 nights in Mar 2024

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was smooth. Very friendly
Stayed 1 night in Mar 2024

4/10 Poor

Christine

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was ignorant and disrespectful. I don't recommend this motel to anyone.
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
It’s an older place but the owner is very nice they keep it clean and for the to price come on you won’t find a place with better water pressure Yes it’s outdated but it’s still better then most expensive places
Stayed 1 night in Jan 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden
I had a recent stay at the motel this past weekend in room 104 the bed was comfortable. The heat was good and the TV had a lot of stations and the gentleman at the front was nice and every time he saw me ask if I needed anything, and if I did need anything, just come up to the front desk.
Stayed 3 nights in Jan 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

The TV and heat did not work in our room and there was no blanket.
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Thank you for your review. However, the issues that you mentioned were never an issue. The TV had been messed up by improper use by the user. However, our maintenance team had come and fixed it right when you mentioned it. Secondly, we showed you how to use the heater and even offered to keep it going so the room could heat up, but you said you wanted it off. There had also been a blanket and comforter in your room. Sorry for the dissatisfaction you may have felt but we had done everything to make your stay pleasant. Thanks!

10/10 Excellent

Leena

Stayed 2 nights in Dec 2023

10/10 Excellent

EDWARD A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, & comfortable
Very clean, quiet, & comfortable, would stay here again if in the area
Stayed 2 nights in Dec 2023

4/10 Poor

LindaLee

Disliked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

MadDog

Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
A good value
The room was clean and comfortable. There was no coffee maker in the room but otherwise it was fine. The good news is that there are a lot of restaurants in the area. The bad news is that there are no sidewalks or crosswalks, so walking across the 4 lane highway or down the street is dangerous.
Stayed 1 night in Oct 2023

4/10 Poor

Paul

Stayed 2 nights in Oct 2023

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a motel
I rate kind of like how they judge dogs. So I rate this based on other motels not against hotels, extended stay suites etc. My son and I had an event in Youngstown and decided at rhe last minute the drive there would require we leave way earlier than I wanted, so I was looking for something cheap with two beds. We would be there about 8 hours total, so perks like breakfast, a pool, etc would be wasted. So if you want/need that stuff, this place isn't what you want. Room was clean. Sheets were clean. Room was not real bright, but did not smell. Toilet ran until handle was jiggled. Standard tub with shower. We got there around 10:30 office was locked, but someone came withing 30 seconds of ringing the bell. Could not pay ahead and had to fill out a paper form which felt old school, but at least they had a modern credit card reader. Room had a key, no key cards. There was a bucket for ice, I am not sure where ice machine is, didn't need it. Motel is on the main drag, but I did not notice traffic. I might have given 5 stars instead of 4, if not for the WiFi. We were two doors down from the office, but wifi was a very weak signal. Wasn't really an issue because we went to bed as soon as we got there and left right after we woke up.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness
Disliked: Amenities
Comfortable bed and clean bathroom....all you can ask for at 50 bucks a night.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful weekend stay!
Stayed 2 nights in Sep 2023

8/10 Good

David, Aiken

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was most pleasant, helpful and accommodating to our situation. We were grateful for his kindness.
Stayed 3 nights in Sep 2023

6/10 Okay

Marianne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Customer service excellent! Old hotel with needed repair issues but clean! Pillows & bed hard & uncomfortable! Location good! Right by several stores & restaurants! Price is reasonable! We’ve stayed here before & will continue to for WaterFire Festival! If you’re looking for luxury, this is not the place but if you’re looking for good priced, clean place to stay, not a bad place!
Stayed 1 night in Sep 2023

2/10 Terrible

josiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff harrasing to check out 30 minutes before stated check out time and insisting the posted check out time was incorrect.
Stayed 2 nights in Aug 2023
Response from Sam on 28 Aug 2023
Check our Check out time. Always you give us trouble. Please next time Check our policy

6/10 Okay

Marilyn

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay in two months
They're very inexpensively priced, and get a high guest rating. That's my perfect combination. I only care about cleanliness, decent mattress, and good water pressure/ hot water. The staff was pleasant, too. Close to restaurants, shopping if needed.
Stayed 1 night in Aug 2023

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023

8/10 Good

Sachin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is good I am traveling for business so I spent a night over there
Stayed 1 night in Aug 2023

2/10 Terrible

Eric

Stayed 1 night in Aug 2023

8/10 Good

Mike

Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
You get what you pay for.
You get what you expect for the cheaper price point. The rooms are very dated with clearly old furniture, every room is a little bit different in terms of what's a little janky in it. Room service is very nice and cleans the rooms everyday, but be aware pretty much every towel and bedsheet they gave me had an old stain on it somewhere. Not the worst place you can stay if you're on a budget and the area is actually nice with lots of restaurants and stores.
Stayed 7 nights in Aug 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Treasure

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
I was given a different check-in, check-out, & total price for the room. Thankfully I only stayed one night. The front staff was very adamant with questions when I was putting some things in my vehicle
Stayed 1 night in Aug 2023

8/10 Good

LeRoy

Stayed 2 nights in Aug 2023

10/10 Excellent

Alexis

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service
Stay was
Very friendly check in. Rooms could use a little refreshing. For the money it was comfortable
Stayed 1 night in Jul 2023

8/10 Good

Jenny

Liked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Zahid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The Royal has been here since I can remember. It should be registered as a historical landmark of the Shenango Valley. Always a pleasant experience.
Stayed 1 night in Jul 2023

8/10 Good

jill

Liked: Cleanliness, staff & service
The people who run the property and probably own it are lovely. The property itself is very basic and very 1950s hotel but it was clean for the most part the bathroom really could use a good scrub down, but the carpeting was new and the bed was very comfortable. I would not recommend it as a good family destination unless it was for a very quick overnight, the amenities are extremely basic but if you’re just looking for a good nights sleep at a very affordable price, you can’t go wrong.
Stayed 1 night in Jul 2023