Best Western The Grand Hotel Hartlepool

Property class: 3

Choose dates to view prices

At Best Western The Grand Hotel Hartlepool, you can look forward to dry cleaning/laundry services, a bar and conference space. The on-site British cuisine restaurant, The Grand Reastaurant, offers breakfast and dinner. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services
The current price is £68
includes taxes & fees
25 Sept - 26 Sept

Room options

Available filters for rooms
Showing 9 of 9 rooms

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with a large bed, a bedside table with a phone, a framed picture on the wall, and a window with sheer curtains.

Standard Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a table, a radiator, a window with curtains, a TV mounted on the wall, and a red lamp.

Standard Room, 1 Single Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, red and white bedding, a wooden headboard with a light, a small round table, a chair, and a mirror.

Standard Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with a large bed, two armchairs, a small table, and two windows with curtains.

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking

A modern bathroom with a bathtub, a sink, a toilet, and a potted plant.

Suite, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a chair, a mirror, and a window with curtains.

Superior Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Suite with 1 Double Bed and Sitting Area - Non-Smoking

  • Sleeps 2
  • 1 Double Bed

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
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About the area

Located in Hartlepool, Best Western The Grand Hotel Hartlepool is in the city centre. Summerhill Country Park and Saltholme Wildlife Reserve and Discovery Park reflect the area's natural beauty and area attractions include Milll House Leisure Centre and Hartlepool Maritime Experience. Looking to enjoy an event or a game while in town? See what's happening at Victoria Park or Riverside Stadium. Visit our Hartlepool travel guide
Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Victoria Park
    3 min walk - 0.2 miles
  • Hartlepool Art Gallery
    4 min walk - 0.3 miles
  • Milll House Leisure Centre
    6 min walk - 0.4 miles
  • Hartlepool Maritime Experience
    10 min walk - 0.6 miles
  • Monkey Statue
    17 min walk - 0.9 miles

Getting around

  • Hartlepool Station
    5 min walk
  • Durham (MME-Teesside Intl.)
    47 min drive

Restaurants

  • King Johns Tavern
    4 min walk
  • The Showroom
    4 min walk
  • McDonald's
    3 min walk
  • The Clarendon
    5 min walk
  • The Ward Jackson (Wetherspoon)
    5 min walk

About this property

Best Western The Grand Hotel Hartlepool

  • Hotel in the city centre
  • Dry cleaning/laundry services, a bar and conference space are just a few of the amenities provided at Best Western The Grand Hotel Hartlepool. The on-site British cuisine restaurant, The Grand Reastaurant, offers breakfast and dinner. Stay connected with free in-room WiFi.
  • Other perks include:
    • Free self-parking
    • Cooked-to-order breakfast (surcharge), a 24-hour front desk and coffee/tea in reception
    • A banquet hall, smoke-free property and wedding services
  • Room features
  • All guest rooms at Best Western The Grand Hotel Hartlepool offer comforts, such as 24-hour room service, in addition to
  • Extra amenities include:
    • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
    • Free infant beds, cable channels and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10.00 per pet, per night

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Is Best Western The Grand Hotel Hartlepool pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10.00 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Best Western The Grand Hotel Hartlepool?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Best Western The Grand Hotel Hartlepool on 25 Sept 2026 start from £68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western The Grand Hotel Hartlepool?

Self-parking is free at this property.

What time is check-in at Best Western The Grand Hotel Hartlepool?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Best Western The Grand Hotel Hartlepool?

Checkout is at 11 AM.

Where is Best Western The Grand Hotel Hartlepool located?

Located in the heart of Hartlepool, this hotel is within a 10-minute walk of Hartlepool Art Gallery, Milll House Leisure Centre and Victoria Park. Hartlepool Maritime Experience and Museum of Hartlepool are also within 10 minutes. Hartlepool Station is 5 minutes by foot.

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Reviews

Best Western The Grand Hotel Hartlepool Reviews

7.6

Good

8.2

Cleanliness

7.4

Location

8.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 128 out of 388 reviews
Rating 8 - Good. 126 out of 388 reviews
Rating 6 - Okay. 68 out of 388 reviews
Rating 4 - Poor. 35 out of 388 reviews
Rating 2 - Terrible. 31 out of 388 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, with friendly helpful staff. Enjoyed drinks and food cannot fault.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very professional The taps in the bathroom in attention water leaking and you can here it both day and night disturbing my sleep
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

I stay here regularly and it always have a great experience. Staff are friendly and helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel, dog friendly, bar was very nice, only issue is there’s not really any parking
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here regularly. Staff are always helpful. Rooms are spacious and clean. Breakfast is decent. Would recommend.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and grwat staff as always.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Alway clean and the staff are polite. Easy parking and a great curry housebin the basement.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy and excellent breakfast
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid Victorian hotel building right in the centre of the town. Beautifully restored. Clean and comfortable with friendly helpful staff - just needs a few more of them.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alway a nice room and friendly staff
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Room was big and staff were pleasant
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met. Quiet despite location and easy walking distance to transport networks.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Spacious and clean as usual.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly spacious with more than enough light coming through the 3 windows...great double room, very tidy. Highly recommend
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The room was fresh and clean. But a bit chilly.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great large and clean room.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All lovely warm and comfortable
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Room cleanliness could have been better, grubby light switches, broken blind, All Functional but just ok ☹️ bed very uncomfortable Hairdryer, iron, fan, provided and all working. Room was on top floor and Extremely warm, mid heatwave and heating on!!! Stayed there for 2 nights for a family wedding which was on site, very poor bar service , quickly ran out of peroni, people ended up being owed change as they had none in the tills, certainly not what we expected when they knew 100+ people would be attending😡 On a positive note breakfast was quite nice and a good choice of hot and cold options, guy who tended the breakfast room could not be faulted.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff,
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The age of hotel ensures beautiful architecture in the rooms Modern , clean , comfortable Staff were amazing and Helpful. A Polish lady an absolute credit . We ate at Mumbai below the Hotel . Highly recommend
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The main light bulb in the room needs replaced 'creates' Brighter room much like bedside light, excellent bathroom very spacious. Fabulous friendly staff. Especially Sandra at the front desk.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel building but rooms are modern and clean
Stayed 1 night in Mar 2025