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Reviews of Best Western Of Hartland

2.5 out of 5
Best Western Of Hartland
10087 Highland Rd, Hartland, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 245 out of 588 reviews" "
Rating 8 - Good. 215 out of 588 reviews" "
Rating 6 - Okay. 75 out of 588 reviews" "
Rating 4 - Poor. 34 out of 588 reviews" "
Rating 2 - Terrible. 19 out of 588 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities
Check in area smelled terrible like smoke and stuffy. after we checked in we went to our room and the door was not even closed… there were no sheets for the pull out couch … breakfast was terrible juice machines didn’t work … it was a mess
Stayed 1 night in Mar 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The thing I didn't like was the driveway out to old hwy 23 has bad potholes
Stayed 1 night in Feb 2024

8/10 Good

Jay

Stayed 3 nights in Jan 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet room. Nothing special, just a good affordable hotel. Breakfast was good, and very close to other dining and shopping options.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a relaxing evening and good breakfast
Stayed 1 night in Dec 2023

8/10 Good

Cari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had about 1/3 of a roll of toilet paper. Not another roll in sight!
Stayed 1 night in Dec 2023

2/10 Terrible

Kendria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Smelt like cat pee
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Matt

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The breakfast staff was very rude and the front desk staff was not very nice either
Stayed 1 night in Nov 2023
Response from Zak on 13 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only thing we noticed that there was no maid service while we were there. Maybe you had to request it
Stayed 4 nights in Nov 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean rooms
Our stay was good. Check in was great. The front desk lady was very nice. rooms were clean, but smelled musty. Not sure why there is no maid service anymore. I had to ask for more towels and wash cloths. It was nice that they offered a hot breakfast, but no one ever checked on the food or cleaned up. Many items were out and no one refilled for over 30 or 40 minuted. Or cleaned up spilled cereal on the floor. I dont know if they were short handed or what. Also we did assume that since they had a pool, that they would have a hot tub, but no. That was a disapointment.
Stayed 3 nights in Oct 2023

8/10 Good

Kathryn, Grayling

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were nice and clean nut the exterior could use some work.
Stayed 1 night in Nov 2023
Response from Zak on 5 Nov 2023
Thank you for telling us what you liked and where we can improve.We hope to see you again when your travels bring you this way.

2/10 Terrible

Christopher

Stayed 1 night in Nov 2023
Response from Zak on 5 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

6/10 Okay

Suanne, Waterford

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was staying 2 nights for a wedding down the street so this hotel was convenient. So the front desk clerk proceeds to run my credit card the problem is she ran each night separately. So my card was approved for the first night, but declined for the second night. I’m totally confused as I had plenty of funds on my card!!! But I gave her a different credit card to try and the same thing happened she ran each night separately so of course the first night got approved and the second night was declined. Then she finally gets the second night approved on my second credit card, then she proceeded to run my second credit card again then I was charged for an additional two nights for a total of four nights. As I’m standing there I see both charges come on my phone and told her she charged me twice. She didn’t believe me so I had to show her on my phone that she indeed did run my credit card twice!!! And the sad thing is even though she refunded me for the second charge it takes 2-3 business days for the refund to process. I since learned that when she was running each night separately both credit card companies flagged the charges as fraudulent. I’m not sure if she was new but she seemed to be very frazzled to be running a front desk!!! And maybe needs better training on how to process credit cards. Because for this to happen to two different credit cards means something was wrong on her end.
Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
A place to sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy. Just a nice clean room that's convenient to the highway. Quiet relaxing pool. Well maintained.
Stayed 1 night in Oct 2023

4/10 Poor

Denise

Travelled with family
Disliked: Property conditions & facilities
We did not even stay. The pictures of the property were deceiving. It was basically an old motel that was not even attached to the office. The room was dark, small and though appeared to be clean, was not the least bit inviting. We left without even checking in.
Stayed 2 nights in Oct 2023
Response from Khia on 8 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, and the staff was friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, would stay again.
Room was nice and clean. Shower pressure good. I cant comment on the free breakfast because I didn't eat there but it's at least offered. Close to many restaurants and shops. I would stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Paige

Stayed 2 nights in Sep 2023

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, amenities
Room was clean and nice. However, the walls in between the rooms were very thin. The people next to us would fight and it was very unsettling. Then we could hear a sex show through the wall. Stairs to the 2nd floor were not safe due to the height and narrowness of the steps. I probably would never stay here again. You get what you pay for.
Stayed 5 nights in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Megan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was simple and easy. We walk into the room and it smelled muggy and like mildew. I always inspect the rooms first ( I worked in housing for 8 years). The bed sheets seems like they weren't changed so I asked for fresh sheets. The bathroom ceiling has black mold on it. The caulk was orange and covered in soap scum. Same with the mat inside the bathtub. Also the fridge is only a fridge, there isn't a small freezer compartment, like other hotels. The breakfast was as expected.. just your average overcooked eggs and sausage. But it did have your own waffle station which was nice! Overall it was a good stay. The room just needs to be aired out and the mold issue taken care of. I would stay again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dodi

Stayed 1 night in Sep 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Front desk was understaffed. Clean rooms and pet friendly. Breakfast was good.
Stayed 1 night in Sep 2023

6/10 Okay

Timothy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pass it by.
Would noy say here again. Very poorly done "remodel", bathroom door drags across floor and will not shut. Carpet aooeared very dirty. Charged more than the confirmed price.
Stayed 1 night in Sep 2023

8/10 Good

Ashley

Liked: Staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Maxine

Stayed 2 nights in Sep 2023

8/10 Good

Terrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the staff was great. Breakfast was hot and tasted good. Our only issue is that we could hear the people in the room above us walking around and generally being loud. There was also someone yelling outside around midnight.
Stayed 1 night in Sep 2023

6/10 Okay

William

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
Property needs to be updated. The air conditioner /heating unit didn’t work well. This property allows pets, dogs at least. There was dog hair all over the chair in the room. The walk in shower is poorly designed, and there was water all over the floor after a shower was taken. The office/breakfast area was nice.
Stayed 1 night in Aug 2023

6/10 Okay

Angel

Convenient pricing but very average accomafdations. Beds are super comfy. Thin walls.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nickole

Liked: Cleanliness, staff & service, property conditions & facilities
The room was extremely clean and there was no noise from other people.
Stayed 1 night in Aug 2023

8/10 Good

Adam

Stayed 1 night in Jul 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the old Hotel/Motel style but very nicely done
Stayed 1 night in Aug 2023

8/10 Good

timothy

Stayed 2 nights in Aug 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again!!!
Stayed 4 nights in Aug 2023

10/10 Excellent

Catherine

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Zero problems. Highly recommend
Stayed 1 night in Aug 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Management
Manager was great at check-in, accommodated our request for early check-in with a smile. Breakfast was very good and well appointed. Overall, a good night’s stay for a reasonable cost.
Stayed 1 night in Aug 2023

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Breakfast was excellent. Everyone was wonderful and accommodating. Place was well maintained and clean.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
No reason to not stay here. Great value and excellent breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with partner
Liked: Amenities
Well worth the stay here. No issues at all. Breakfast better than most.
Stayed 1 night in Jul 2023

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and rooms were clean and comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the desk was polite & efficient. Room was immaculate! Quiet.
Stayed 1 night in Jul 2023

8/10 Good

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Erika

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023