We had an issue with out tv in our room and hotel maintenance was there very quickly to assist and get the tv running.
Also, we were in town for an event that started earlier than breakfast was served. We needed to leave at 630, but breakfast was not until 7. Most hotels this is 6-10 a.m. but maybe it was Sunday??
Anyhow, the staff was more than accommodating and allowed us access early so we could have few bagels and muffins with some fruit and coffee before we had to leave. We felt this was amazing customer service. The ladies very friendly and willing to assist us.