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"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Convenient for my trip, staff very helpful, spar facilities very small and dated. Pool, sauna & steam room but no treatments appear to be on offer. Hotel with leisure facilities not really a spa."

"Lovely place . Clean , spacious..right in the centre of everything . Great staff very helpful ."

"Lovely hotel, very comfortable."

"Wonderfull stay. "

"A really lovely hotel with excellent staff. They were so helpful and kind when our daughter was unwell. Five star service "

"Friendly staff, comfortable stay, excellent breakfast, clean & tidy, very impressed with a modern hotel. "

"They have a buffet style breakfast with lots of options. A pool, free WiFi. Parking, spa and gym. A lovely place to stay."

"Beautiful property, the spa is a wonderful place to relax. Breakfast was amazing!! And the staff is friendly and knowledgeable. Highly recommend! "