Ratings based on 491 Verified Reviews

4.1 out of 5
73% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Posted 14-Apr-2018
The location of the hotel was excellent, all stuff was very respecfull in general I was happy with the services they provided to me and my family.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Guadalajara Expo Stay

Posted 06-Apr-2018
Great Hotel, comfortable beds , excellent staff and awesome price. Will recommend to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Apr-2018
Nice clean and comfortable night! Hotel staff very friendly
2 out of 5
by A verified traveller from Los ángeles

Too Much noise

Posted 14-Mar-2018
Too much noise at night You can hear all the noise from other rooms Bad smell from the restroom everyday
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Nice hotel

Posted 10-Mar-2018
I had a pleasurable experience. I greatly enjoyed the pool area. The staff was helpful, the price was affordable, and the cleanliness was up to par.
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington State

It works!!

Posted 02-Feb-2018
Clean, safe and near the convention center. The hotel is in good shape for its age but is well maintained.
1 out of 5
by A verified traveller from San Diego

Staff was rude at check in and when I checked out

Posted 06-Dec-2017
Staff didn’t care about giving a good impression I checked in at front counter and clerk wasn’t courteous or nice - he charged me for parking after I told him Expedia offer free parking at this hotel. Told me a few times to show him proof and I wasn’t going to spend 5 min looking up the hotel side in Expedia - I stayed at another hotel in the same city few nights before that I booked with Expedia and had the best service Clerk of this hotel wasn’t saying anything good about Expedia and still change me for the parking. When I checked out the following afternoon no one offer to help with luggage and clerk never bother to ask me if I needed assistance I give this hotel Plaza Guadalajara the worst rating.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 21-Nov-2017
Pros: Clean great breakfast
Very nice and clean Hotel, staff very friendly at the front desk helped us out quick and easy. Liked the bartender Martin great guy friendly gave us advice of places to visit.
2 out of 5
by A verified traveller

Nice place, worse service ever.

Posted 13-Nov-2017 on Hotels
I was not deliver what I paid for...plus even if I ask the answer was negative and ineffective, full of excuses at the time of give a solution.
2 out of 5
by Yvan

Power Outage :(

Posted 03-Nov-2017 on Hotels
On our last night of the stay the entire hotel lost power at 9pm. It did not return until 3pm the next day.