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Reviews of Residence Inn by Marriott Greenville-Spartanburg Airport

3 out of 5
Residence Inn by Marriott Greenville-Spartanburg Airport
120 Milestone Way, Greenville, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 209 reviews" "
Rating 8 - Good. 58 out of 209 reviews" "
Rating 6 - Okay. 18 out of 209 reviews" "
Rating 4 - Poor. 14 out of 209 reviews" "
Rating 2 - Terrible. 8 out of 209 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from JQG on 1 May 2024
Thank you for your kind response!

10/10 Excellent

Jully

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home like
Stayed 1 night in Apr 2024
Response from JQG on 22 Apr 2024
Thank you for your kind words!

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible
Stayed 3 nights in Apr 2024
Response from JGQ on 17 Apr 2024
WE apologize for your experience during your stay. If you could please contact the hotel to elaborate as to what exactly the concerns were that you had.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of things
Stayed 2 nights in Mar 2024
Response from JQG on 11 Mar 2024
Thank you so very much for your review of our hotel. we look forward to hosting you again soon.

8/10 Good

timbur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, close to aiport. Maps gave me the run around be for I saw the nondescript entrance sign. People came into room above us around 10PM, noise woke me up and i heard a dog bark once then quite for the rest of the night.
Stayed 1 night in Feb 2024
Response from JQG on 1 Mar 2024
Thank you so much for your comments!We hope you're enjoyed your stay with us at Residence Inn Greenville-Spartanburg Airport.Thank you again for choosing Residence Inn Greenville-Spartanburg Airport, and we look forward to your next visit.Kind regards,Jasmin GilbertsonGeneral ManagerResidence Inn Greenville-Spartanburg Airport

8/10 Good

Carolyn, woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and up to date. Staff was friendly and helpful. The sink in my room was backed up and almost unusable and the toilet would rock when sitting on it.
Stayed 4 nights in Feb 2024
Response from JQG on 27 Feb 2024
Thank you so much for your kind words about the property. We look forward to hosting you again in the future.

8/10 Good

John

Stayed 2 nights in Feb 2024
Response from JQG on 28 Mar 2024
Thank you for your kind survey response!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not Cleaned Well
Would have been a higher rated review, but the uncleanliness of the sofa bed was unacceptable.
Stayed 1 night in Jan 2024
Response from JQG on 22 Jan 2024
Thank you for sharing you response with us.

6/10 Okay

Adams

Stayed 1 night in Jan 2024
Response from JQG on 18 Jan 2024
Thank you for sharing you response with us.

10/10 Excellent

Zach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JQG on 26 Dec 2023
Thank you so much for your feedback! Looking forward to having you stay with us again in the future!

8/10 Good

Beulah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was under construction it was still very clean. The staff was extremely helpful and friendly.
Stayed 2 nights in Nov 2023
Response from JQG on 28 Nov 2023
Thank you so very much !

10/10 Excellent

Cherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff provided excellent service!
Stayed 2 nights in Nov 2023
Response from JQG on 27 Nov 2023
Thank you !

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from JGQ on 22 Nov 2023
Thank you !

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated and very clean. The bed was very comfortable. The space was perfect for us and we were packing for nothing. The staff, especially the cook were extremely personable. The food was amazing.
Stayed 2 nights in Oct 2023
Response from Stacie on 30 Oct 2023
Amanda:Thank you so much for the feedback! We are very glad you enjoyed your stay. We hope to see you again!Stacie LynamDirector of Sales

4/10 Poor

Albert

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
UNDER Construction.
I wish I knew there was Major construction going on BEFORE I booked. I routinely stay in Residence Inn's from the Midwest to the East coast, because of their excellent everything. Just to be clear, the construction noise from approx 8am to 10pm is my only complaint.
Stayed 3 nights in Oct 2023
Response from JQG on 26 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I apologize for your experience here. Your satisfaction is important to us. We here at the hotel have been very diligent in communicating during the pre-arrival process and check-in process in regard to the renovations. I will be sharing your experience with our team, so that we can continue to ensure we offer an exceptional experience for our guests in the future. Looking forward to you staying with us again in the future, so that we can have another chance to provide you with a superior experience.

4/10 Poor

Timothy, Marriottsville

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy ac units. The hotel is under construction. It needs a lot of work. Doors are loud closing. Floors are thin. Front desk person would not apply Marriott points. Be careful choosing this property. I stay at a lot of hotels. This one’s pretty bad.
Stayed 2 nights in Oct 2023
Response from JQG on 15 Oct 2023
I apologize for your experience; Due to Expedia and Marriott Policies we cannot add a Marriott Bonvoy Number to a third-party Reservation. Your Responses are very important to us and much appreciated, I have passed along your comments to our team. We look forward to providing you with great service in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from TMF on 4 Oct 2023
Thank you for your kind response! Look forward to seeing you in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from JQG on 26 Sept 2023
Thank you so much for your kind response. I have shared this with our team!

10/10 Excellent

Ameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JQG on 19 Sept 2023
Thank you for your response to our survey.

10/10 Excellent

Loeta

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Mike G on 3 Sept 2023
Thank you for taking the time to leave a response. Hope to see you again soon! Have a great day!

10/10 Excellent

Dean

Stayed 1 night in Aug 2023
Response from Mike G on 3 Sept 2023
Thank you for taking the time to leave a response. I will share this feedback with my team. Hope you have a great day!

4/10 Poor

John

Travelled with group
Disliked: Property conditions & facilities
Not focused on customer experience
No internet. Spent 20 minutes with tech support (why is this on me to do), all to no avail. Coffee machine in room didn't work. Coffee in lobby a couple times cold, or empty. My room was missing furnishings, friends room was found with full garbage can, no hand soap. Too many things wrong... The guy working breakfast area was excellent. Ladies behind front desk were good as well.
Stayed 2 nights in Jul 2023
Response from Residence Inn Greenville Spartanburg Airport on 20 Jul 2023
I apologize for your experience here at the Residence Inn Greenville Spartanburg Airport. Your satisfaction is important to us. I will be sharing your experience with our team, so that we can continue to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

William, Laurel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience!
Stayed 1 night in Apr 2023
Response from Mike G on 1 May 2023
Thank you for taking the time to give us feedback on our hotel. We always look to provide the highest level of hospitality and I am glad we were able to deliver. We hope to see you again if you are ever in town, but until then, I hope you have a great day!

10/10 Excellent

Louise

Stayed 1 night in Apr 2023
Response from Stacie on 5 Jun 2023
Dear Louise,Thank you so much for the review! I am going to share with our staff and I am sure they will be excited.I hope you visit us in the future,Stacie LynamDirector of Sales

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make sure they take good care of you. It was my birthday and they did a amazing job with that as well. I will b returning this year.
Stayed 4 nights in Apr 2023
Response from Mike G on 26 Apr 2023
Thank you for your response, I will share this with our staff and management team. We strive to provide the best hospitality possible and I am glad we were able to do so for your birthday. Have a great day and we will see you next year!

10/10 Excellent

David

Stayed 1 night in Jan 2023
Response from Mike G on 27 Mar 2023
Thank you for taking the time to take the survey. We appreciate the 5 out of 5 and will be sharing this with my leadership team and staff. We hope to see you again soon, and continue to provide our highest level of service.

6/10 Okay

Ronnie

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Mike G on 12 Dec 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I apologize for your experience here. Your satisfaction is important to us. I will be sharing your experience with our team, so that we can continue to ensure we offer an exceptional experience for our guests in the future.Michael GibsonAssistant General Manager

4/10 Poor

Neeley

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old,dirty and in need of a make over
Stayed 1 night in Oct 2022
Response from Mike G on 12 Dec 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I apologize for your experience here. Your satisfaction is important to us. I will be sharing your experience with our team, so that we can continue to ensure we offer an exceptional experience for our guests in the future.Michael GibsonAssistant General Manager

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean room, good breakfast. Close to the airport.
Stayed 1 night in Sep 2022

10/10 Excellent

Felicia, Columbia

Stayed 1 night in Jun 2022

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Just not enough sleep. At work too many hours
Stayed 11 nights in Jun 2022

10/10 Excellent

Jennifer M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff and comfortable stay
From check in to check out the staff was wonderful. Everyone had smiles on their faces, asked if we needed anything, or just waved and nodded. The breakfast was fantastic! The hotel was clean and made you feel right at home. The only negative would be that it is a bit outdated and needed repairs here and there, however the man at the front desk mentioned he couldn’t wait for the renovations that would be occurring at the end of this year. So I am sure that won’t be an issue in the future. The price was better than any hotels around, and for the amenities and kitchen/living room and room size, I well felt it was worth every penny and then some. We will definitely stay there again for future visitors to the area.
Stayed 2 nights in May 2022

8/10 Good

Chester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting to watch a Adidas basketball week-end
The property was clean and on good shape. One tell the staff took pride in there work. This is located in a great spot.
Stayed 6 nights in May 2022

8/10 Good

Debbie

Liked: Cleanliness, staff & service, room comfort
Other than occasional neighbor or hallway noise, very quiet room as requested. Slept very well. thank you
Stayed 2 nights in May 2022

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the breakfast services as well that each room comes with a kitchen!
Stayed 3 nights in Apr 2022

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfastbuffer
Stayed 1 night in Apr 2022

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Our stay was excellent. The staff took very good care of us. We stayed in the 2 bedroom/2 bathroom suite. It was so roomy and spacious. The kitchen was great too, with all the dishes, pots and utensils. I loved the dishwasher. The negatives were: the furniture could use some updating, (they looked a very worn out), as well as the carpets. The bathrooms, kitchen cabinets. and stove/oven could use some updating too.
Stayed 6 nights in Apr 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room, more than you need for a short stay.
Nice room with basic cooking facilities should you want them. Big sofa to relax on.
Stayed 1 night in Mar 2022

10/10 Excellent

Antonio Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ABSOLUTELY LOVED MY STAY AT MARRIOT GREENVILLE-SPARTANBURG AIRPORT. I'M PLANNING TO RETURN AGAIN SOON AND THIS HOTEL WILL BE MY GO TO PLACE TO STAY!
Stayed 3 nights in Mar 2022

6/10 Okay

Whitney

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Convenient location
Stayed 1 night in Mar 2022

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love Marriott properties because I know what I am getting no matter which property I stay at. This property is comfortable. My only comment is the room smelled like cigar smell. Other than that it met my expectation.
Stayed 1 night in Mar 2022

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome in hotel room 💯💯
Stayed 2 nights in Mar 2022

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing here !!
Stayed 3 nights in Mar 2022

10/10 Excellent

Joanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dog friendly great location to everything
Stayed 5 nights in Mar 2022

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022