Reception
Check availability

Reviews of Hampton Inn Greenville/I-385 Haywood Mall

2.5 out of 5
Hampton Inn Greenville/I-385 Haywood Mall
255 Congaree Road, Greenville, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 412 out of 625 reviews" "
Rating 8 - Good. 153 out of 625 reviews" "
Rating 6 - Okay. 35 out of 625 reviews" "
Rating 4 - Poor. 13 out of 625 reviews" "
Rating 2 - Terrible. 12 out of 625 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Location was good as it was right off the interstate and that made it easy for our morning departure.
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service at check in was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Shalita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was most pleasant. Room was clean, staff was very professional and friendly.
Stayed 1 night in Apr 2024
Response from GM- Mary Hush on 8 Apr 2024
thank you for letting us know you enjoyed your stay!!!

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, clean and had everything we needed
Stayed 1 night in Mar 2024
Response from GM- Mary Hush on 1 Apr 2024
Thank you for letting us know you enjoyed your stay!!! we hope that you will stay with us again the next time you are in the Greenville area.

10/10 Excellent

Kandice

Stayed 1 night in Mar 2024
Response from GM- Mary Hush on 8 Apr 2024
thank you for letting us know you enjoyed your stay!!!

8/10 Good

LORENZO

Liked: Cleanliness, staff & service, property conditions & facilities
Need updated TV
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Staff was friendly.
Stayed 1 night in Mar 2024
Response from GM- Mary Hush on 1 Apr 2024
Thank you for letting us know you enjoyed your stay!!! we hope that you will stay with us again the next time you are in the Greenville area.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM- Mary Hush on 1 Apr 2024
Thank you for letting us know you enjoyed your stay!!! we hope that you will stay with us again the next time you are in the Greenville area.

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Nice hotel, nice staff and good location. But the very loud noise from the AC/heat unit in the room made it difficult to sleep.
Stayed 1 night in Feb 2024
Response from GM- Mary Hush on 1 Apr 2024
Thank you for letting us know you enjoyed your stay!!! we hope that you will stay with us again the next time you are in the Greenville area.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets in room soiled. Tile floors sticky. Very convenient location and very helpful and friendly staff.
Stayed 1 night in Feb 2024
Response from GM- Mary Hush on 1 Apr 2024
Thank you for letting us know you enjoyed your stay!!! we hope that you will stay with us again the next time you are in the Greenville area.

8/10 Good

Austin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM- Mary Hush on 30 Jan 2024
Thank you for letting us know you enjoyed your stay!! Please come back and stay the next time you're in the Greenville area.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
thanks for letting us know you enjoyed your stay please come back soon!

2/10 Terrible

Meghan

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM- Mary Hush on 20 Jan 2024
It appears that you were unable to make your reservation and it defaulted to a no show as this was a non refundable booking. We do invite you to stay with us the next time your in the Greenville area.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM- Mary Hush on 30 Jan 2024
Thank you for letting us know you enjoyed your stay!! Please come back and stay the next time you're in the Greenville area

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
One of the cleanest hotels I’ve been to in a long time. Excellent customer service as well
Stayed 1 night in Jan 2024
Response from GM- Mary Hush on 16 Jan 2024
Thank you for letting us know you enjoyed your stay!!! Please come back and visit with us the next time your in the Charleston Area.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM- Mary Hush on 16 Jan 2024
Thank you for letting us know you enjoyed your stay. Please come back and visit with us the next time you're in the Greenville.

8/10 Good

Cho

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM- Mary Hush on 16 Jan 2024
Thank you for letting us know you enjoyed your stay! We hope you return and stay the next time you're in Greenville.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be back in 3 months and will stay here again
Stayed 1 night in Dec 2023
Response from GM- Mary Hush on 15 Dec 2023
Thank you for letting us know you enjoyed your stay!!!! we appreciate your comments and will share with our team.

8/10 Good

Angela

Stayed 2 nights in Dec 2023
Response from GM- Mary Hush on 15 Dec 2023
Good morning! thanks for letting me know you enjoyed you stay with us.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM- Mary Hush on 14 Dec 2023
Thank you for letting me know you enjoyed your stay please come back and see us!!!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM- Mary Hush on 14 Dec 2023
Thank you for letting me know you enjoyed your stay! We hope you come back and visit us again.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM- Mary Hush on 14 Dec 2023
Thank you for letting me know you enjoyed your stay! We hope you come back and visit us again.

8/10 Good

Diann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM- Mary Hush on 14 Dec 2023
Thank you for letting me know you enjoyed your stay! We hope you come back and visit us again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the main overhead light in the bathroom didnt work. breakfast was ok oatmeal was not fully cooked. Staff were helpful.
Stayed 1 night in Dec 2023
Response from GM- Mary Hush on 10 Dec 2023
Thank you for letting us know you enjoyed your stay with us. We appreciate you letting us know how we can improve our service and product as a whole. I hope that you will come and stay again the next time you're in the area.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM- Mary Hush on 14 Dec 2023
Thank you for letting me know you enjoyed your stay! We hope you come back and visit us again.

4/10 Poor

Stephanie

Disliked: Staff & service
The staff was very rude- there was an issue with expedia and my reservation where I reserved another night but they only had me in for 1 night and instead of being understanding and trying to help me figure it out, they basically kicked me out of the hotel. I will not go there again
Stayed 2 nights in Dec 2023
Response from GM- Mary Hush on 10 Dec 2023
We are so sorry that you had an issue with your reservation we are always wanting to make sure that your stay is pleasant, and you feel welcomed. The night of the mix up the area was sold out and our property was sold out. We sincerely apologize for the inconvenience of you having to relocate and we hope you will stay with us again the next time your in the area.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from GM- Mary Hush on 8 Dec 2023
Thank you for letting us know you enjoyed your stay! Please come back anytime!!!

10/10 Excellent

Katrina

Stayed 1 night in Nov 2023
Response from GM- Mary Hush on 8 Dec 2023
Thank you for letting us know you enjoyed your stay!! Please come back and see us again!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and made me feel happy to be there! …even though it was just for the night. I would definitely come back if the opportunity came about!
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Thank your comments will be shared with the staff we look forward to having you stay with us again.

10/10 Excellent

BARBARA

Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Thank you we look forward to your next stay!

10/10 Excellent

Chrissy

Stayed 1 night in Oct 2023
Response from GM on 27 Nov 2023
Thank you we look forward to your next stay!

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Sheets wasn’t clean at all
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking a moment to let us know about your stay, I am disappointed to hear you had issues with the linen in the room, and we did not get clean linens to you or change you to a new room. I hope that you will come stay with us again the next time your in the area.

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable and well-appointed room. Welcoming staff at front desk. Very good breakfast. The server should be working at a pricey restaurant. Friendly and attentive. Very convenient location. Only downside is road noise.
Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you for letting us know how much you enjoyed your stay with us and that our service was appreciated. I will definitely be sharing your comments with the staff. We also invite you to return the next time your in the Greenville area.

10/10 Excellent

Suan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my gosh, the check in here was better than WDW when they were good! The GM Mary Hush checked us in and she was so nice and amazing. We were here for the Navy Ball and I needed some safety pins for my dress. The lady working at the desk that night not only gave me the pins but helped put them on! This place has amazingly nice and helpful staff. I couldn’t give 5 stars on the property, however, because the shower was a walk in and we couldn’t use it without flooding the floor in the bathroom. Other than that this was the place. Definitely will stay here again.
Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you for letting us know how much you enjoyed your stay!!! We will share your comments with the staff and we look forward to having you return.

8/10 Good

Marcie

Stayed 1 night in Sep 2023
Response from GM on 23 Oct 2023
Thank you for letting us know how your recent stay with us was. we look forward to having you stay with us the next time your in Greenville.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convience....one front desk clerk not vwry friendly but it happens
Stayed 2 nights in Aug 2023
Response from GM on 16 Sept 2023
Thank you for letting us know you enjoyed your stay!!! we hope you will come and stay with us the next time your in Greenville.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable.
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Thank you for letting us know you enjoyed your stay please come back and visit soon.

10/10 Excellent

STACEY

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 2 Aug 2023
Thank you for letting us know you enjoyed your stay please come back and visit soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Thank you for letting us know you enjoyed your stay please come back and visit soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aspire 23
Was there for a religious conference. Had to leave early due to family occurrence. Room was beautiful and clean. Noise level minimal breakfast was delicious. Staff were courteous and helped adjusted reservations to accommodate my early departure, I will stay here again great location from GcC and downtown.
Stayed 3 nights in Jul 2023
Response from GM on 12 Jul 2023
Thank you for letting us know you enjoyed your stay we look forward to having you stay with us again in the near future.

8/10 Good

Chris

Stayed 1 night in Jun 2023
Response from GM on 2 Aug 2023
Thank you for letting us know you enjoyed your stay please come back and visit soon.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM on 2 Aug 2023
Thank you for letting us know you enjoyed your stay please come back and visit soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast offered. I could have had a more comfortable bed.
Stayed 5 nights in May 2023
Response from GM on 2 Aug 2023
Thank you for letting us know you enjoyed your stay please come back and visit soon.

8/10 Good

Brenda

Stayed 1 night in May 2023

8/10 Good

Kayte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from GM on 24 May 2023
Thanks for letting us know you enjoyed your stay with us We will share with our staff so that they know there hard work is appreciated!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on 30 May 2023
Thank you for your feedback we appreciate the comments and will share them with the staff.