Grand Ucel Aqua Park

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Grand Ucel Aqua Park Hotel Reviews

Image for Superb Duplex With Stunning Views

Lovely exterior but a dated property with many problems.…

2 out of 5

On arrival to the property we were greeted with a stale smell and scent of waste from the drains. We put this down to the property being locked up for a period of time. However the smell of waste lingered throughout the property especially in downstairs throughout the duration of our stay. On our penultimate day the bathroom in the room with the on-suite had issues with the drainage. When having a shower the water drained away from the shower drain but came up the next drain and flooded the floor. This also happened when the toilet was flushed again resulting in the floor being flooded and the smell was disgusting. There was also issues with the air conditioning in 2 of the rooms below. It kept tripping the electrics resulting in two rooms not having air con! There were door handles hanging of some of the wardrobes and chest of drawers. Three of the bedroom doors had door handles missing which resulted in the doors having to been kept open because if closed they would be no longer able to open them. The entrance to the outside area from the back bedroom wasn't cleaned and full of dust and debris. The gas cylinder for the cooker hob was empty. We contacted the agency about the air conditioning, door handles and gas. ( We didn't tell them about the drainage issue as this was at the very end of our stay) They replaced the gas cylinder the next day and said that someone would be round to look at the air con however nobody showed up!! We were also told that the door handle and wardrobes etc are down to the owner to sort out not them. We contacted them again a second time to find out about the air conditioning and again we were told that someone would be round to take a look at it... again no-one came! Another reason for not reporting the smell and drainage problems to the agency was that we felt they wouldn't do anything about it as they hadn't responded to our previous issues. The property is described as a superb duplex but we feel this isn't the case and unfortunately we couldn't wait to return home. We have stayed in Turkey many a times and have never had an experience such as this before. I am sorry to say that we wouldn't recommend this property to anyone. …On arrival to the property we were greeted with a stale smell and scent of waste from the drains. We put this down to the property being locked up for a period of time. However the smell of waste lingered throughout the property especially in downstairs throughout the duration of our stay. On our penultimate day the bathroom in the room with the on-suite had issues with the drainage. When having a shower the water drained away from the shower drain but came up the next drain and flooded the floor. This also happened when the toilet was flushed again resulting in the floor being flooded and the smell was disgusting. There was also issues with the air conditioning in 2 of the rooms below. It kept tripping the electrics resulting in two rooms not having air con! There were door handles hanging of some of the wardrobes and chest of drawers. Three of the bedroom doors had door handles missing which resulted in the doors having to been kept open because if closed they would be no longer able to open them. The entrance to the outside area from the back bedroom wasn't cleaned and full of dust and debris. The gas cylinder for the cooker hob was empty. We contacted the agency about the air conditioning, door handles and gas. ( We didn't tell them about the drainage issue as this was at the very end of our stay) They replaced the gas cylinder the next day and said that someone would be round to look at the air con however nobody showed up!! We were also told that the door handle and wardrobes etc are down to the owner to sort out not them. We contacted them again a second time to find out about the air conditioning and again we were told that someone would be round to take a look at it... again no-one came! Another reason for not reporting the smell and drainage problems to the agency was that we felt they wouldn't do anything about it as they hadn't responded to our previous issues. The property is described as a superb duplex but we feel this isn't the case and unfortunately we couldn't wait to return home. We have stayed in Turkey many a times and have never had an experience such as this before. I am sorry to say that we wouldn't recommend this property to anyone.

A verified traveller stayed at Superb Duplex With Stunning Views

Posted over a year ago

Superb Duplex With Stunning Views

Too far out…

3 out of 5

The hotel is not as good as it was 10 years ago. We had a bottom floor apartment which was supposed to be self catering but the equipment is not fit for purpose. It was smelly in the room and we told the tour rep tui and they were very helpful and sorted it out. Some of the staff were very nice and couldn't do enough for you especially Nico who when we were leaving came and saw us to the coach and the rest of the family didn't even say goodbye. They don't have a courtesy room just the showers around the pool which doesn't have a door on so you have to change in the toilet. I would not go to this hotel again.…The hotel is not as good as it was 10 years ago. We had a bottom floor apartment which was supposed to be self catering but the equipment is not fit for purpose. It was smelly in the room and we told the tour rep tui and they were very helpful and sorted it out. Some of the staff were very nice and couldn't do enough for you especially Nico who when we were leaving came and saw us to the coach and the rest of the family didn't even say goodbye. They don't have a courtesy room just the showers around the pool which doesn't have a door on so you have to change in the toilet. I would not go to this hotel again.

A verified traveller from England stayed at Milkyway Apart&Hotels

Posted 1 year ago

Milkyway Apart&Hotels

Expedia Verified Review…

5 out of 5

Amazing Hotel . a great location, a great breakfast. 10 out of 10 Yonan from Jerusalem…

A verified traveller from Jerusalem stayed at Seyir Village Hotel

Posted 2 months ago

Seyir Village Hotel

Expedia Verified Review…

2 out of 5

Omer bey nous a vraiment bien accueilli, a été très dusponible et n'a pas fait de problème quand nous avons demandé à quitter plus tôt. Mais l'établissement est terriblement mal entretenu, malpropre, odeur horrible dans les toilettes, draps pas propre, pas de moustiquaire dans les fenêtres. Humidité dans les salles de bains, lits inconfortables. Nous avons demandé à quitter la première nuit.…Omer bey nous a vraiment bien accueilli, a été très dusponible et n'a pas fait de problème quand nous avons demandé à quitter plus tôt. Mais l'établissement est terriblement mal entretenu, malpropre, odeur horrible dans les toilettes, draps pas propre, pas de moustiquaire dans les fenêtres. Humidité dans les salles de bains, lits inconfortables. Nous avons demandé à quitter la première nuit.

A verified traveller from Montreal stayed at The Village Villas 15

Posted 3 months ago

The Village Villas 15

Hotel in a quiet neighborhood…

3 out of 5

Very Basic hotel with a nice surrounding. The breakfast was very basic with not much options. Drinking water service was paid as compared to other hotels, that provide atleast 2 bottles as complimentary rgs Sudip…

A verified traveller stayed at Gokcen Hotel & Apartments

Posted over a year ago

Gokcen Hotel & Apartments

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