Grand Ucel Aqua Park Holidays

Beautiful hotel, great location and great food. Staff were incredibly helpful, but special mention to Eleanor in guest relations and reception staff, for making it extra special. I have a 2 year old son, that also loved the hotel. There was plenty of choice of food for him and the baby pool was perfect for his size. The hotel was a few minutes walk to the centre of Olu Deniz. Would recommend the hotel!

We were really looking forward to this vacation and, unfortunately, it ended up being one of the most disappointing resort experiences we’ve had. The biggest issue was the food. For a 5-star, all-inclusive resort in Turkey, the quality and variety were far below what we expected. Lunch was virtually the same every day, and after a few days I found myself eating the same meals for both lunch and dinner because there simply weren’t enough appealing options. The menu lacked variety and did not reflect what you would expect from a luxury all-inclusive resort. When we spoke with the manager about our concerns, we even asked if we could check out a couple of days early so we could move to another resort and salvage the rest of our vacation. Although we understood this would create extra work for us, we felt it was worth it. The manager refused our request and was dismissive of our concerns. He told us there were four lunch restaurants available, which was misleading. In reality, two of them were essentially snack bars serving very similar food, so there were not four genuinely different dining experiences. His solution was to suggest that we eat at the sister resort next door. However, we specifically paid a premium to stay at an adults-only resort. We shouldn’t have to leave the property and go to another resort just to find acceptable food. To make matters worse, the resort’s specialty restaurant required an additional charge, despite us staying at an all-inclusive resort.