Title: Master Bavaria Residence Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=181123&destination=Gramado%2C+Rio+Grande+do+Sul%2C+Brazil&selected=90000675&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Master Bavaria Residence Travelers find a peaceful retreat in this welcoming Bavarian hotel, perfectly positioned for exploring Gramado's charming streets and local attractions ## Photo gallery for Master Bavaria Residence ![Apartamento 003 | Living area | 32-inch LED TV with digital channels, TV - Master Bavaria Residence (Gramado)](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/95ac073d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Master Bavaria Residence (Gramado)](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/8bd3e5eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch LED TV with digital channels, TV - Master Bavaria Residence (Gramado)](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/bcea85b2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free WiFi, bed sheets - Master Bavaria Residence (Gramado)](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/6385bd4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartamento 002 | Living area | 32-inch LED TV with digital channels, TV - Master Bavaria Residence (Gramado)](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/5aead5f0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Master Bavaria Residence, in Bavaria's heart, offers a cozy base for Gramado adventures. Kids love the outdoor playground; adults enjoy free self-parking and in-room WiFi. The hotel's location is just steps from Gramado Covered Street. ## Reviews 7.2 Good ## Popular amenities - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - Kitchen ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 19 of 19 rooms ### View all photos for Apartamento 002 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/f5e1a7b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 002 - 855 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Apartamento 102 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/09a88f44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 102 10.0 Exceptional 1 review - 855 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 106 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/6385bd4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 106 - 984 sq ft - 2 bedrooms - Sleeps 5 - 2 Double Beds and 1 Single Bed ### View all photos for Apartamento 304 ![Apartamento 304 | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/w4776h3171x3y4-5371bbc0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 304 - 1014 sq ft - 3 bedrooms - Sleeps 6 - 2 Double Beds and 2 Single Beds ### View all photos for Apartamento 301 ![Apartamento 301 | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/93d9902f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 301 - 1014 sq ft - 3 bedrooms - Sleeps 6 - 2 Double Beds and 2 Single Beds ### View all photos for Apartamento 001 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/d17a2316.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 001 - 971 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Apartamento 302 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/80703909.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 302 - 535 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Apartamento 303 ![Apartamento 303 | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/cb737413.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 303 - 522 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Apartamento 003 ![Apartamento 003 | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/2c569065.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 003 - 770 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Apartamento 103 ![Apartamento 103 | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/f51e8ebf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 103 - 733 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 104 ![Apartamento 104 | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/8de7cd7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 104 - 770 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 105 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/09a88f44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 105 - 733 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 202 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/0c4c4332.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 202 - 855 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 203 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/09a88f44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 203 - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 204 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/f186c35f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 204 - 770 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 205 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/09a88f44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 205 - 733 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Apartamento 101 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/0c4c4332.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 101 - 984 sq ft - 2 bedrooms - Sleeps 5 - 2 Double Beds and 1 Single Bed ### View all photos for Apartamento 201 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/0c4c4332.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 201 - 984 sq ft - 2 bedrooms - Sleeps 5 - 2 Double Beds and 1 Single Bed ### View all photos for Apartamento 206 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/91000000/90010000/90000700/90000675/6385bd4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 206 - 984 sq ft - 2 bedrooms - Sleeps 5 - 2 Double Beds and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGramado-Hotels-Master-Bavaria-Residence.h90000675.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGramado-Hotels-Master-Bavaria-Residence.h90000675.Hotel-Information) ## About the area Bavaria, a neighbourhood in Gramado, is home to Master Bavaria Residence. Gramado Gateway and Rotula of Flags are local landmarks, and travellers looking to shop may want to visit Gramado Covered Street and Casa do Colono Market. Looking to enjoy an event or a game while in town? See what's happening at Gramado Tennis Club or Pinheirais Stadium. [Visit our Gramado travel guide](https://www.expedia.co.uk/Gramado.dx181123) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-29.38273%2C-50.88708&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JjISttFfXAepKIw5T2bDAgoFYuY=) Rua Santana da Boa Vista 390, Gramado, RS, 95670-000 ### What's nearby - ![Mini Mundo](https://images.trvl-media.com/place/6214555/29e14335-a9a0-4753-88a5-445e88a172ea.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mini Mundo 18 min walk \- 1.0 mile - ![Black Lake Park](https://images.trvl-media.com/place/6214540/ef660a8e-145f-4c2d-b67a-cbf3cdc94b46.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Black Lake Park 19 min walk \- 1.1 miles - ![Gramado Central Avenue](https://images.trvl-media.com/place/6214584/c2d9fc69-1c95-4f1b-a46c-27e6eaef2414.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gramado Central Avenue 3 min drive \- 1.1 miles - ![Covered street - Gramado, Rio Grande do Sul, Brazil](https://images.trvl-media.com/place/6258340/b76e2b98-372d-48de-b956-31da74a197cd.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gramado Covered Street 3 min drive \- 1.3 miles - ![Sao Pedro Church](https://images.trvl-media.com/place/6214584/f2897071-12ea-4057-b70a-c18772ebf896.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sao Pedro Church 3 min drive \- 1.3 miles ### Getting around - Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) 83 min drive ### Restaurants - Galeto Itália 12 min walk - Château Allemand 9 min walk - Sopas da Serra 9 min walk - La Famille de Gazon 17 min walk - Restaurante Garoto 4 min drive ## About this property ### Master Bavaria Residence Hotel near Gramado Covered Street Master Bavaria Residence provides a playground and more. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Free self-parking - A lift Room features All guest rooms at Master Bavaria Residence include thoughtful touches, such as air conditioning and separate sitting areas, as well as amenities, such as free WiFi and separate dining areas. More amenities include: - Kitchens with fridges, microwaves and cookware/dishes/utensils - 32-inch LED TVs with digital channels - Wardrobes/cupboards, separate sitting areas and separate dining areas ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/41000000/40890000/40888400/40888358/280adbb0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sky Palace Hotel Três Pinheiros - Pool - Breakfast included - Kids’ pool - Free Wi-Fi 8.8 Excellent 1,005 reviews £27 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=40888358&PinnedHotelID=40888358&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/21000000/20170000/20166700/20166690/9c806873.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Galo Vermelho Dutra - Pool - Hot tub - Breakfast included - Parking included 9.0 Wonderful 306 reviews £33 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=20166690&PinnedHotelID=20166690&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite | View from room](https://images.trvl-media.com/lodging/19000000/18590000/18584800/18584768/30834cfc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sky Valle Hotel Carniel - 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9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=18344676&PinnedHotelID=18344676&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=90000675&PinnedHotelID=90000675&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=90000675,40888358,20166690,18584768,74890802) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps ### Parking and transport - Free covered self parking on site - Limited on-site self parking ### Things to do - Playground ### Family friendly - In-room kitchen - In-room microwave - In-room refrigerator - Playground - Separate in-room dining area ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - Lift (80 centimetre wide door) - Well-lit path to entrance ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV with digital channels ### Food and drink - Cookware, dishware, and utensils - Kitchen - Microwave - Refrigerator - Separate dining area ### More - Air conditioning - Separate sitting area ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions There is no front desk at this property Guests will receive an email within 7 days before arrival with check-in instructions; access will be through a private entrance Information provided by the property may be translated using automated translation tools ### Access methods Private entrance ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 20 kg per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: BRL 3.43 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. ### Property is also known as Master Bavaria Residence Hotel Master Bavaria Residence Gramado Master Bavaria Residence Hotel Gramado Master Bavaria Residence próximo ao LagoNegro ## Frequently asked questions ### Is Master Bavaria Residence pet-friendly? ### How much is parking at Master Bavaria Residence? ### What time is check-in at Master Bavaria Residence? ### What time is check-out at Master Bavaria Residence? ### Where is Master Bavaria Residence located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Master Bavaria Residence Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.0 Amenities ### 6.6 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 3 8 - Good 5 6 - Okay 0 4 - Poor 1 2 - Terrible 2 ## Reviews Verified ### 8/10 Good #### Rudiberto 1 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O espaço na garagem ficou a desejar, difícil de manobrar, e tbm a quantidade de pequenas aranhas no interior do prédio sem falar de várias partes com o reboco caindo devido a umidade creio. ##### Rudiberto Stayed 2 nights in Nov 2025 Verified ### 8/10 Good #### Raquel 13 Nov 2025 Liked: Cleanliness Disliked: Staff & service Oi, o prédio necessita de manutenção e a única televisão do apartamento não funcionava. Apesar de ter reportado a administração do local, não foi resolvido. ##### Raquel Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Elaine 11 Nov 2025 Liked: Cleanliness, amenities Adorei a estadia, localização boa, local limpo e com aquecedor. Só tive um pequeno problema no acesso, pois não me atinei aonde pegava as chaves, mas depois tudo resolvido. Voltaria com certeza. ![](https://a.travel-assets.com/ugc/hotel-reviews/a46d77e8-e9f4-4bb0-af2d-3a3b8d015975-1762899182606.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elaine Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Brenda 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ótima, experiencia maravilhosa, fomos com 1 amigo, o apartamento é otimo bem localizado, bairro calmo e sossegado, tudo limpo e organizado ##### Brenda Stayed 1 night in Aug 2025 Verified ### 8/10 Good #### Jose 13 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Apartamento Amplo e limpo! Gostei do apartamento, bem espaçoso, todas peças são amplas, bem limpo! Só um porém, faltam taças de espumante, vinho e copo de cerveja, uma torradeira tb faz falta e chaleira elétrica! Precisa de uma manutenção geral no prédio e nas janelas do apartamento, pq não fecham! ![](https://a.travel-assets.com/ugc/hotel-reviews/549e7a1c-ddbe-49e1-a181-1aa49256ecf1-1752450735971.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 1 night in Jul 2025 Verified ### 8/10 Good #### Edemilson 17 Jun 2025 Liked: Staff & service, property conditions & facilities, room comfort O apartamento estava limpo, mas, o espaço externo sujo e desorganizado. ##### Edemilson Stayed 1 night in Jun 2025 Verified ### 2/10 Terrible #### Patricia 19 Nov 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### PESSIMA, NAO VOLTO MAIS Péssima, desde que chegamos, nossa senha não abria o apto e o atendimento do hotel péssimo dizia que teria alguém para nos receber no residencial, nenhum suporte, ma educação e grosseria da recepcionista do hotel Aline, pq tudo tinha que se deslocar ate o hotel Bavaria e outros hospedes com os mesmo problemas, se não fosse a camareira Leonir nos ajudar, não sei o que seria, desde as 11hs da manha esperando na garagem para entrar, pois pedi para entra mais cedo o que não foi possível e nem depois no nosso horário conseguíamos ,fomos entrar as 17:30 hs com a senha da camareira abrindo para nós e depois ficamos presos , pois se saísse ,não tinha senha para entrar, pois foi a única que fez algo por nos , depois de algumas horas me passaram um senha que funcionou, mas o transtorno ja estava instalado . ##### Patricia Stayed 2 nights in Nov 2024 Verified ### 4/10 Poor #### Diego 18 Nov 2024 Disliked: Staff & service #### Rolou estresse e perca de tempo de qualidade. Fechadura era eletrônica, não tinha ninguém responsável, não recebi senha por e-mail, fiquei das 18:00 as 20:00h pra achar um jeito de entrar no fim me mudaram de quarto(inferior ao reservado). ##### Diego Stayed 2 nights in Nov 2024 Verified ### 2/10 Terrible #### Carla Fabiana 1 Apr 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Pior estádia em Gramado. Ficamos ano apartamento 105 que após uma chuva alagou, temos vídeos do local, você pisava e água saia de baixo do laminado. Fomos ao hotel master pedimos para trocar de quarto o qual fomos para o 206, com.dois quartos porém um quarto cheio de mofo as cobertas com cheiro de mofo, fomos na sala e escorria água pelas paredes o que veio alagar a sala também. Infelizmente tivemos uma das piores estadias em Gramado, sem contar a sujeira tinha ovo de barata nós pratos. ##### Carla Fabiana Stayed 2 nights in Mar 2024 Verified ### 10/10 Excellent #### Valentino 6 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Férias em Gramado FOI MARAVILHOSO. A CASA ESTAVA LIMPA E COMPLETA . ##### Valentino Stayed 3 nights in Dec 2023 Verified ### 8/10 Good #### Eline 20 Jul 2023 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Avaliação 16 a 17/7 Área externa deixou a desejar. Lugar escuro sem iluminação e pintura em pessimo estado. Dentro do AP não tenho o que reclamar. Estava limpo, organizado, roupa de cama cheirosa e bem arrumadinho. O que mais me decepcionou é que em nenhum momento da minha reserva (pelo hotel.com) foi explicado que eu teria que pegar a chave do AP em outro endereço. Ficamos perdidos até descobrir isso. E ninguém atendia nos telefones do site para dar informação. ##### Eline Stayed 2 nights in Jul 2023 ---