Grafton Caledonia Wildlife Sanctuary

the front desk personel were very helpful and pleasent. the concierge desk lady was rude and did not seem to care about assisting us with their advertised paid property tour. she clearly did not care who i was. i would not let rude staff member affect the other great staff and change my option to consider the hotel for another stay. our room was far from the restaurant and i asked to upgrade at our cost however there were no rooms available. seemed untrue as there were very little cars and people on this huge property. this hotel and property has alot of potential and wish to see it be better

This is my second time at this hotel food was good entertainment was great pool was clean only the hot tub was not working at the time we were there overall I had a great birthday at the hotel.

This facility offers truly beautiful surroundings and impressive views, creating an environment with strong potential. However, the property would benefit from targeted investment to address several infrastructure issues that affect the overall guest experience. I hesitated to provide this feedback because the staff were exceptionally courteous, attentive, and consistently went out of their way to accommodate us. Their professionalism and genuine hospitality stood out. Despite the facility’s current limitations, the quality of service and the overall atmosphere were positive enough that I would choose to return.