Golfe Juan Holidays from £166

Lights were not working but we were too tired to walk back to reception which is in another building. Room was clean. No phone in the room to call reception !!!

Location and clean room

The best thing about this hotel is its location - very convenient, for sure. There are two disagreeable things about this hotel: 1 - the Wi-Fi was very exasperating. We were continually cut off, forcing us to continually restart. 2 - the setting for the breakfast. By now, the management must have observed that the allocated space is not sufficient for the number of guests. In addition, clearly no one is looking closely at how guests must navigate the space in order to serve themselves breakfast. An example is trying to understand why the plates and forks are placed within an area that is out-of-reach for most guests as they begin to serve themselves. This is because that side of the buffet area is blocked in by tables. I would not stay in this hotel again. There are some friendly staff members of various countries working there, but they are not responsible for the problems we experienced.

A shocking experience. My flight was cancelled, so I sent the hotel a message through the Hotels.com app, using the option clearly labelled “Contact hotel”, to explain that I would arrive the following day. When I arrived, I was told my room had been resold and the hotel was full. Staff initially denied that I had contacted them. When I showed the receptionist the message, he said they did not read Hotels.com messages. I was left without a room during a busy trade show and had to find accommodation in another town at significant extra cost. The receptionist was rude, defensive and unhelpful throughout. The hotel initially refused to refund the first night; it did so only after I supplied a screenshot of my message to the booking platform. I would strongly advise against staying here. A hotel that provides a “Contact hotel” messaging route should read the messages it receives, and guests should not be left stranded because it fails to do so.