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Reviews of Hilltop on Tamborine

4.5 out of 5
Hilltop on Tamborine
1525 Tamborine Oxenford Road, Wongawallan, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 82 reviews" "
Rating 8 - Good. 23 out of 82 reviews" "
Rating 6 - Okay. 14 out of 82 reviews" "
Rating 4 - Poor. 4 out of 82 reviews" "
Rating 2 - Terrible. 3 out of 82 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Steve

Disliked: Cleanliness, staff & service
Was an interesting experience. When booking it said this place had a great rating but when we arrived and researched more about the place, it seemed like pasts guests had similar experiences. When we arrived there was no reception, we didn't really know where to enter into and whether or not we were at the right place. We finally found someone and got put into a room without much conversation such as to where things were in relation to the hotel. After we went into our room there seemed to be no staff in sight. There wasn't a great deal of facilities in the room (fridge, microwave), there didn't seem to be a great deal of privacy with other guests for example, shared balconies that could look into other rooms and the walls were extremely thin. The place didn't seem take advantage of the beautiful function room that was advertised as an opportunity to get breakfast. I think that with a bit of a clean up, this could be an amazing place. However, the view was incredible. They had a beautiful church out the front. Quite a hassle to get to initially but surprisingly central to everything and close to where we needed to go. Good last minute booking for only one night.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
No view trouble with shower door. Not what we expected. Never recommend to anyone
Stayed 1 night in Dec 2018

6/10 Okay

Kerry, Brisbane

Disliked: Staff & service
Accommodation
The gentleman that served us couldn't speak English and had to break the door into the office to get our key even though he had a set of keys with him. The people staying into the cabin next to us where told a key would be left out only to come home at 1.30am and couldn't get into his room. My husband had to take out the fly screen so him & his wife could get into the room
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We arrived early has I had rung the day before because we had a wedding no one there I rang to organise our room from the wedding and when we got back to accommodation it was all locked up nothing from the owners it was really bad communication
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

Hayley, Gold Coast, Australia

Liked: Cleanliness, staff & service
Cute clean room but lacked facilities
Overall a cute old place, but overpriced for what you get. The accommodation is nice enough, but I feel that it was misleading. We stayed in the spa room. There is no heating (except heat lights in the bathroom) and only a fan in the main room so I imagine you could be very uncomfortable in summer. The staff did bring us 2 doonas to use which was nice. There is no refrigerator or microwave-which it never claimed to have; but that is not always listed. The website says the restaurant serves breakfast and lunch Saturday and Sunday. There is even a menu on the website. But apparently they do not do breakfast anymore (I don’t know if they even do lunch) so they really need to update the website!! The bed was comfortable, the room was cute and clean, the spa worked. The staff were nice, just not easily found and there are very limited check in hours. I think we may have been the only guests so we had a lovely quiet rest!
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very disappointing .milk out of date .no blankets so I was cold .kitchen was closed they didn't tell us .The place falling down .Paided to much for what we got .
Stayed 1 night in Jul 2018
Response from Hilltop on Tamborine on 18 Jul 2018
Sorry to hear you didn't enjoy your stay, the kitchen is closed due to our chef is on sick leave, we have upgraded our amenities, hope we will provide you a better experience next time

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very ordinary
Nice location, with magic view from the cafe. Accommodation is a donga/portable dwelling. Very small, not suitable for chubby people as the ensuite is also very small. O.k. if you need to sleep only, The bed was very hard and the slat had come off, so we had to lift the mattress and fix. We got a cheaper rater through hotels.com however, I pity the people that pay the full rate of $150 p.n!
Stayed 1 night in Jun 2018
Response from Hilltop on Tamborine on 18 Jul 2018
Thank you for your review, we are the new owner here we value your opinion. we have changed new furniture for the rooms, hope you can come again we will provide you with a better experience

6/10 Okay

luella, canberra

Liked: Staff & service, property conditions & facilities
If you want to get away from the hussle and bustle of city life The accomodation is quaint and sweet and just perfect for a relaxing weekend .There is not much to do at night on the premises as it is a distance from the shops
Stayed 3 nights in Jun 2018
Response from Hilltop on Tamborine on 18 Jul 2018
Thank you, we are very glad you enjoyed your stay, we are upgrading our amenities, hopefully, next time we will give you an even better experience.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not a good hotel. Hotel is not close to public transport or shopping center. No reception service.
Stayed 2 nights in Apr 2018
Response from Hilltop on 18 Apr 2018
Sorry for the inconvenience, our hotel is situated on the top of the mountain thus arriving by car is recommended. Our reception staff members are here from 8 am to 4pm, at other times we are reachable by phone. Thank you for the comment, we hope to serve you better next time.

8/10 Good

Leanne

Liked: Cleanliness, room comfort
Good Food/Adequate Room
Room was adequate, although it smelt damp/mouldy. Wind was blowing branches onto the roof/walls and was noisy. Food at restaurant was great.
Response from Hilltop on 18 Apr 2018
Thank you for your review, as we are situated on top of the mountain, it can become foggy and damp in the afternoon, we will try to improve the smell in the future, I'm glad you enjoyed the food. We are looking forward to seeing you next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Basic, Spartan, Unsure where the staff are
On this occasion, the hotel was not exactly how I expected from the brochure. I was concerned to arrive outside the advertised check-in times, but found the main reception was still staffed. The 'rooms' are basically sheds, albeit equipped with everything you need for a stay - fridge, air conditioning, comfortable bed and bathroom - however, the advertised wifi did not work and was never repaired and guests were reduced to sitting outside the main lodge if they wished to communicate with the outside world. Despite being a 15 minute drive from civilisation, the area goes very cold at night - and I got a lizard in my room which proved impossible to remove. On the first night, I managed to get a drink, but on the other two, there were no staff to be seen and the main lodge was kept locked. Overall, I was happy to pay extra as the advert made the place appear luxurious, and it looked nicer than the Gold Coast - but ultimately, would not recommend. Staff (those who could speak English) were friendly when you could find them, but this was not often. This place is essentially self-catering.
Stayed 3 nights in Mar 2018
Response from Hilltop on 20 Apr 2018
Thank you for your comment, out hotel main lodge, restaurant and caffee is open from 8 am to 4 pm, we will be open for dinner in the near futue. Any service after 4 we are reachable by phone, my apologies for the internet we have some issues but it is now all solved. We hope you can visit us again after the renovation, wish you all the best.

10/10 Excellent

Thomas, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room in a tranquil setting.
Our well appointed room looked over the Gold Coast from the height of the hinterland. Surrounded by gorgeous natural growth forest made for a fantastic location.
Stayed 1 night in Jan 2018

8/10 Good

Michelle, NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet little Cottage
Nice and quiet. Close to Gallery Walk. Clean and tidy room.
Stayed 2 nights in Dec 2017

6/10 Okay

Lin

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
no air con only a fan, no wi fi as stated.
great area of natural beauty. Stayed one night. comfortable but basic. Expected air con and wifi but did no have
Stayed 1 night in Dec 2017

8/10 Good

Hayley, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room in heart of Mt Tambourine. Close to all the beautiful walks and wineries. Only thing we missed was a kitchen - this was more bed and breakfast accommodation but we weren't offered a breakfast option. It didn't ruin our experience though it was a lovely stay
Stayed 2 nights in Dec 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Our stay at Hilltop was great. The room was nice and clean and the hotel cafe was really good with brilliant views. The hotel is about 5 minutes out of central Tamborine but I liked that aspect because it felt like a quiet retreat.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Inside room queen bee was super uncomfortable, squeaky springs and we kept rolling in to the middle. We both woke with bad backs. The staff are lovely and the breakfast was fantastic. Such a shame about the bed!
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
DONGA ALERT!!!
It is not good when you think that you booking a somewhat luxuries Cabin and you turn up to find that it is only a standard DONGA!!!
Stayed 3 nights in Jul 2017

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, great food, great service at HillTop.
Superb. Great views, great food, great service, comfy room/bed, nice balcony. Highly recommend for a great time away in the mountains.
Stayed 1 night in Jul 2017

10/10 Excellent

Peter, Sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway!
A great b'n'b style getaway for couples who are looking for some quiet time away from the buzz of daily life.
Stayed 3 nights in Jul 2017

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing covers and comfortable stay
Amazing views and an excellent host. Room was a bit noisey though.

10/10 Excellent

Anthony, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Very nice facilities. Great location. Very kind owners who really want to take good care of their guests.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Why not..., BNE

Liked: Cleanliness, staff & service
Hilltop hide away
The owners were fantastic. Went over and above. The room was small and a flash 'donger' by all accounts. It was neat, tidy and clean however. Breakfast was great, good quality produce snd well cooked. This was at an additional cost as others have noted, but was great vslue still.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very quiet friendly staff good food at the restaurant.

8/10 Good

Jess, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay. The owners are very personable and helpful. Breakfast was lovely and the views and beeeze from the cafe dining view were beautiful. The room is smaller than I expected but it is comfortable and perfect for a night away.

10/10 Excellent

Charlie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely owners,food & value for money accommodation
The Finnish owners are delightful and extremely helpful with local activities and entertainment, the breakfast is delicious and the rooms are great value for money.
View from restaurant
Tamborine Mountain view
Sunset on the mountain

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and great food
Thank you for your hospitality. We were warmly welcomed and the service and food was excellent.

8/10 Good

Bruce, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant accommodation for a short stay
Made a very good choice when looking for a last minute, one night stay, on Mt Tambourine. We had a one bedroom cabin which had an extremely comfortable bed, small fridge, tea/coffee making facilities and a good, quiet air con to warm the room. Small but adequate en-suite with VG shower. Had a very nice dinner and breakfast in the restaurant which has great views to the coast. Both meals charged separately. Hosts Evaa and her husband are very pleasant.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic food
We stayed 1 night. Had afternoon tea. Which was lovely and had breakfast which was also lovely overall. The food was Devine. Great flavours

6/10 Okay

Trish, Qld

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely hosts, modest but clean accommodation
We were greeted upon checkin by a lovely couple who were gracious, friendly and lovely! Our lodging for the night was very basic, and a little small, but adequate with a comfy bed-which is all we were wanting giving the rate we were charged for the night. Breakfast was amazing-to be recommended. The views from the eating area were very lovely indeed, to surfers paradise's silhouettes of high rises.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous place. Nothing was too much trouble for the hosts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Escape
Can not fault the dedication of Topani and Ava. Nothing was too much too much trouble. So much attention to detail - from the presentation of the linen in our room to the light show in the chapel. We can not praise you enough. Breakfast was superb with an accurate meal portion size. We highly recommend Hilltop on Tamborine to anyone staying on the mountain. You will certainly be made feel very welcome. The ONLY thing we found was this venue is advertised as a bed and breakfast when in fact it is a bed PLUS breakfast. Overall we enjoyed our stay at Hilltop on Tamborine and were made feel MORE than welcome.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

S & L, North Queensland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A mixed bag and not technically a B & B
We booked this place because it was close to Outback Spectacular and much advertising says it is a B & B, meaning the tariff includes breakfast. Which it does not and therefore makes the accommodation very expensive for a not very private bedroom in a house right beside the dining and sitting room. Our bed was terrible and we didn't sleep well for the 2 nights we were there. There was no fridge in the room, no airconditioning and the weather was hot, the ceiling fan had lots of noises going on and the TV was very small. It is also very difficult to enter and exit the location. The views were as spectacular as advertised and the dining/sitting room beautifully decorated. The hosts were welcoming and friendly and I can see try to do everything themselves. The breakfast was fantastic, the dinner very nice and it was lovely to see they only served local wines. The art gallery wonderful and the entire package has great potential.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
nice hotel.
nice accommodation however staff service is poor and rude.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Simple. Cafe has lovely view
Simple accommodation for the standard room. Staff very accommodating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant B and B in the hills
The owners could not have been nicer and more helpful.Very informative of the area.Room was a bit on the small side for the money paid but everything was clean.

10/10 Excellent

Guy, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place To which We Must Return
Hilltop is perfectly placed to explore the area with fantastic walks nearby and a hoard of cafes offering every conceivable fare. George's Restaurent on Gallery Walk offers an exquisite menu with outstanding service. The husband and wife couple who run Hilltop are charming and work hard to ensure all guests have exactly what they want. Their breakfasts are devine with healthy ingredients.

4/10 Poor

Emily

Liked: Cleanliness
Disliked: Room comfort
Basic
Great photos on the website.. Unfortunately not so great in reality. No obvious check in point on arrival.. & immediately disappointed to see the cafe floor strewn with children's toys (Wotif advertised as 'adults only' )- & I specifically chose this b&b as it was school holidays etc. Our room was next door to this family. They made copious amounts of noise & they're children jumped around (from furniture on to wooden floors) until late evening. Mediocre over priced food in cafe.. & we spent $60 on breakfast & coffee! 2 teabags & 2 little pots of milk in our room & a TV the size iPad mini. Would not recommend.

10/10 Excellent

Desleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service to match the fantastic views.
From the moment we walked in, we were greeted with a warmth that immediately made you feel really welcome. We arrive to find we had been upgraded and the room we were upgraded to was beautiful, clean comfortable with a balcony to enjoy the views of the surrounding bush and coast in the distance. Eeva and her husband went out of their way to make sure that we had everything we needed and the food they provided was excellent. Not a big menu because of the size of the establishment, but what was there was quality and beautifully presented. Best weekend away we have had. Our first B&B experience and we will be back again and again.

2/10 Terrible

iain, Canberra

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Overpriced,
The room was very small, there were no blankets available and the bed was hard. For $158 and an extra $40 for breakfast, one would have expected a much better room. We stayed three nights and the room was not serviced in that time. The bathroom was small.

10/10 Excellent

Elese

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Irene, Australia - NSW - Hunter Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Nicole, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Fantastic; Service: Remarkable; Cleanliness: Spotless;

10/10 Excellent

Cornel, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Economical; Service: Extremely courteous; Cleanliness: Beautiful;

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Acceptable price;

10/10 Excellent

Jo-Anne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Nice , Above average; Value: Moderately priced; Service: Remarkable, Go the extra mile, Outstanding, Amazing and kind; Cleanliness: Spotless, Gleaming;

10/10 Excellent

Jon, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless; Had a wonderful stay