Lvl 39 (Above Hilton) - 2 Bedrooms, Accessible, Ocean View | Beach/ocean view
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Reviews of H Residences - Apartment Stay Private

4 out of 5
H Residences - Apartment Stay Private
3113 Surfers Paradise Blvd, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

7.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Joanne Lorraine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The apartment was in a great location with views over Surfers Paradise Beach. The apartment wasn't very clean. Whilst we enjoyed our 4 night stay, we would not stay here again, especially for the price that was charged.
Stayed 4 nights in Jan 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, room comfort
Unsafe to stay on n
Terrible experience. Mould growing on doors. The constant smell was terrible. When I tried to tell the agent that leases this property, he said no-one else has complained and then began to say they have purchased new kettle and appliances . I note, others have also complained about this. This unit is not safe to stay in. I am also not one to complain. No apology. Very disappointed.
Stayed 6 nights in Dec 2023

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amazing views, poorly stocked for later check-in 4 guests staying and 3 coffee sachets, 3 tea sachets and 4 single milk servings. No pool towels provided and weren’t advised to bring our own, we had to use our shower towels for the pool. No extra linen provided. Can’t contact anyone over the weekend, so if you need anything , or have a question, no one is available. It’s strictly stated NOT TO CONTACT THE HOTEL if you require anything. Deposit was processed and have to wait for refund. Was contacted about not dropping off keys and had to send a photo of the keys that were left on the counter as per instructions. Would not stay again as I felt somewhat led to believe that we were staying at the Hilton, not privately owned apartments that had no affiliation with the Hilton
Stayed 3 nights in Mar 2023

8/10 Good

Jastine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Great views from the room! Only downside is lack of access to any amenities which is what people mostly care about when going on holiday. The room had a smell to it, almost like there was moisture in the room so we had to leave all the doors and windows open. The fan didn't work in the bathroom either. Communication with the property was quick and they responded promptly.
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020
Response from Peter on 25 Nov 2020
Hi there, Thank you for staying with us. It was our pleasure to have you as our guests :) We are happy to know that you had a great stay. We look forward to welcoming you again. Cheers Pete and the team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and views I wanna give more than 5 stars
Stayed 3 nights in Oct 2019
Response from Peter on 7 Nov 2019
Hi There, Thank you for staying with us. It was our pleasure to have you as our guests :) We are happy to know that you had a great stay. We look forwards to welcoming you again. Cheers, Pete and the team.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawback was the incredibly spongy bed apart from that it’s an amazing apartment.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, great location, perfect apartment.
Stayed 3 nights in May 2019
Response from Pete & The Apartment Stay Team on 30 May 2019
Hi, Thank you for kind words re your stay and re the apartment. Looking forward in having you again in one of our apartment. Cheers!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ocean view is good. Location is in the central of Gold Coast, very convenience.
Stayed 2 nights in Nov 2018