Deluxe Villa, 2 Bedrooms, Pool View, Poolside | View from room
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Reviews of CHA Private Apts Diamond Beach

4 out of 5
CHA Private Apts Diamond Beach
10-16 Alexandra Avenue, Mermaid Beach, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 35 reviews" "
Rating 8 - Good. 13 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

8.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

???

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Darnell Morley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money, easy for kids, good location
Stayed 7 nights in Dec 2023

8/10 Good

Michael

Travelled with family
Liked: Room comfort
resort we had stayed 20 odd years back so new it was an older site . Apartment was great for a family with the 4 bedrooms but as I said old resort so some aspects of apartment are a little tired. Had a few issues with stuff broken of failing but were sorted promptly. Fell short on couple things . Towel rail had been broke off wall in main ensuite so had just been put in cupboard under sink and not been fixed . furniture on balcony a bit past use by date with 1 chair a bit of a danger with broken back . Resort its self was great when quiet for kids and families but did get noisy around the pool as the alcahol flowed so was thankful apartment was far enough away .
Stayed 7 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay would recommend
Stayed 9 nights in Jul 2023

6/10 Okay

Naresh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Likes: - Proximity to the beach. - Good size rooms Dislikes: - Thought there would be a lift as it said its a penthouse apartment. No lift and the apartment was on the third floor. Had to make my old parents climb the stairs - Aircon is only in the living room corner and it cools just that corner. - Showers got zero to no pressure. Taps have excessive pressure. - Was given one set of soap bars per bathroom for 4 nights stay. No milk was given until asked for. - House keeping is done only if you stay for 8 days.

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not receive email stating where to pick keys up went to office who knew nothing but with call to last minute was able to sort it out quickly a d a nice young lady delivered key's to us and an enjoyable time was spent there

8/10 Good

Amor, Beaumont Hills

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice location and friendly customer service. Proximity to the beach and Pacific Fair is a great feature of this place. The play area and pool are also great for families. The extra bed was great for families. Perhaps cleaning the balcony a little bit would make it more pleasant to sit there and enjoy the ambience. Pest control should be done to get rid of the bugs. Saw and killed two cockroaches, one on the kitchen bench and another on the floor.
Stayed 5 nights in Sep 2022
Response from Mel on 25 Oct 2022
Hi Amor, thanks so much for the great review! Noted about the balcony & pest control as well, thank you!Hope to see you again next time :)

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
very good place to stay and friendly staff
Stayed 1 night in Aug 2022
Response from Mel on 10 Aug 2022
Thank you for your review Daniel, glad you enjoyed your stay :)

10/10 Excellent

Frank Bishop

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great for the kids with the pool right outside the door and we enjoyed the regular visits from the crow. Very quiet and close to Pacific Fair.
Stayed 6 nights in Jul 2022
Response from Mel on 20 Jul 2022
Thanks Frank for your amazing review! We are so happy to see you enjoyed your stay with us. Look forward to welcoming you again another time.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities
Apartment itself was a bit dated, carpet was worn and kitchen basic but for a family it was perfect. Pool area was fantastic - heated kids pool, 2 spas and playground. Communication and assistance from managers was second to none.
Stayed 8 nights in May 2022
Response from Mel on 30 May 2022
Hi Laura Thank you very much for your review and comments. It was a pleasure to have you stay with us. See you another time.

8/10 Good

Ashley

Travelled with family
Liked: Amenities, property conditions & facilities
Our apartment 54 was a 2 bedroom apartment, good size & pretty good value for the $$ spent. The kitchen could have been a little better equipped but apart from that would definitely stay again. The pools were lovely as well as the outdoor BBQ area.
Stayed 6 nights in May 2022
Response from Mel on 16 May 2022
Thanks so much Ashley! Great to hear you enjoyed your stay with us. See you again next time :)

8/10 Good

Tamryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. Mel & Vlad were great and helped out with anything we needed. The location of the property was so close to the pool and made for a very relaxing holiday.
Stayed 14 nights in Dec 2021
Response from Mel on 12 Jan 2022
Thanks for you review Tamryn! It was a pleasure to have you stay with us, so happy you enjoyed your stay as well! See you again next time :-)

8/10 Good

Philip

Liked: Property conditions & facilities
Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. The kids loved the pool and how close the beach was.
Stayed 4 nights in May 2021
Response from Mel & Vlad on 18 May 2021
Thank you so much for your review! We are glad you enjoyed your stay.

10/10 Excellent

Liv

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location facilities for families. communication and service was perfect.
Stayed 13 nights in Mar 2020
Response from Mel on 4 Apr 2020
Thank you so much Liv! We hope to have you back again soon :-) Mel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Close to the beach and all shops and restaurants. The pool and barbeque area is fantastic and the host is very friendly and helpful.
Stayed 5 nights in Aug 2019
Response from Mel on 21 Aug 2019
Thank you very much for your review! It's wonderful to see you enjoyed all aspects of your stay with us. See you again next visit! Mel & Vlad

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities in the apartment as well as a great pool area for the kids (and adults)
Stayed 2 nights in Jul 2019
Response from Mel on 15 Jul 2019
Thank you for your review! We are very happy that you enjoyed your stay with us & enjoyed all the facilities there is to offer. Hope to welcome you back again next time. Mel & Vlad

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The lagoon & swimming areas were definitely a highlight especially for the kids. The resort room it's self is quite dated & very basic, could do with an update. 1 towel per person wasn't quite enough if swimming too.
Stayed 2 nights in Jun 2019
Response from Mel on 20 Jun 2019
Thank you for your review and your comments. We have taken what you have said on board & will also advise the unit owner of your comments. Glad you enjoyed your stay with us & hope to help you again for your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Mel on 20 Jun 2019
Thank you for your review!

10/10 Excellent

Rowena, NSW

Liked: Cleanliness, property conditions & facilities
This was a great place to stay with kids! Comfortable apartment in a great complex - the heated pool and spas made for very happy kids even in winter! Great position so close to the beach, good coffee and food options, the light rail and pacific fair. Perfect spot to base our long weekend.
Stayed 2 nights in Jun 2019
Response from Mel on 11 Jun 2019
Thank you Rowena for your great comments! We are so happy to see you loved all aspects of your stay! Hope to be able to welcome you back another time (we have a poolside villa as well, which is amazing)! Thanks Mel

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was in an ideal location. Minutes from the beach, access to pool and bbq area. The property was a top floor apartment, stair access only for our apartment - great leg workout each day! Excellent communication from the hosts, replying to emails, messages and calls promptly. We also had an offer for extended checkout, which was perfect. The hosts happily arranged a cot for my little one. The apartment was clean and tidy, perfect stay for the week. Highly recommended!
Stayed 7 nights in May 2019
Response from Mel on 28 May 2019
Thank you very much for taking the time to leave your review. It makes us so happy to see that you enjoyed all aspects of your stay and were impressed with our service. It was a pleasure to have you stay with us and we look forward to having you back for your next trip away. Thanks again, Mel & Vlad.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time. Great place to stay with the family
Stayed 7 nights in Feb 2019
Response from Mel on 13 Mar 2019
HI Jacob, Thank you so much for your review! It's great to hear you had an amazing time. Thank you again for staying with us, we look forward to helping you again next time. Melissa

8/10 Good

Elise, brisbane

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
A super nice spacious apartment, amazing location overlooking the complexes lagoon pools & only 100mtr walk to a lovely quiet beach. Unfortunate that with the pool being open until 10pm it was extremely noisy right outside our appartment during our stay, lots of yelling, swearing & screaming, could barely hear the tv over the noise. Appartment wasn't particularly clean, went to use the drieri & it was dripping with dirt & the filter appeared to have never been cleaned.
Stayed 2 nights in Dec 2018
Response from Mel on 13 Jan 2019
Hi Elise, Thank you for your review. It is an amazing location & this particular apartment is loved by any guest that stays. Sorry that you found it a bit loud late at night being along the poolside. Apologies for the cleaning being not being to standard, if we had of known you weren't happy we could have sent our cleaners back there again. The filter in this dryer actually has an extra filter layer, which can look like it is lint build up, but it's actually not. Over & above, I hope you did enjoy your stay & we can help you again next time. Regards Melissa

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great- close to the beach, nice walk to the shops; the facilities were excellent - the heated spa and pool were great hits; the room met our needs perfectly. We had 4 separate double bedrooms and large living area that could accommodate the multiple extended family groups.
Stayed 5 nights in Sep 2018
Response from Mel on 13 Jan 2019
Thank you so much for leaving your wonderful comments! So happy to see you thoroughly enjoyed all aspects of your stay with us. We look forward to welcoming you back in the near future. Regards Melissa & Vlad

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2018
Response from Mel on 12 Dec 2018
Thank you for your 5 out of 5 :)

10/10 Excellent

Marae, Sydney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh and clean Had everything I needed Great location Low key private Pool access spot on Property owners awesome communicators! Instructions clear
Stayed 2 nights in Nov 2018
Response from Mel on 12 Dec 2018
Hi Marae, Thank you so much for your review. We are super happy you enjoyed your stay with us & we hope to have you back again soon. Thank you, Melissa

10/10 Excellent

cathy, Eastwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious apartment, close to PF
Melissa & Vlad are very helpful, keep contacting me before we arrived there.
Stayed 2 nights in Sep 2018
Response from Mel on 3 Oct 2018
Thank you Cathy! Was a pleasure to have you & we hope you enjoyed your stay with us. Look forward to having you back next time. Regards Melissa & Vlad

8/10 Good

Noel, Darling Downs Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed for a short break. Close to shopping and dining as well as the beach. Vlad was the perfect host he met us at the resort and showed us to our villa.
Stayed 2 nights in Sep 2018
Response from Mel on 3 Oct 2018
Hi Noel, So glad you had a great break! It's such a lovely resort to be able to relax and enjoy yourselves. Was our pleasure to meet you onsite and show you to your apartment. We hope to see you again in the future for your next break away. Regards Melissa & Vlad

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family
Our family was extremely comfortable staying at Diamond Beach.
Stayed 2 nights in Aug 2018
Response from Mel on 30 Aug 2018
Thank you very much for your review! We are very happy you enjoyed your stay with us. Hope to be able to welcome you back again next time. Regards Mel & Vlad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment close to beach
Exceptional location, amenities and beautiful apartment to stay for a few days or weeks. Highly recommend
Stayed 3 nights in Aug 2018
Response from Mel on 17 Aug 2018
Thank you very much! We are glad you enjoyed all aspects of your stay with us. Please let us know if we can help you with your next visit. Regards Melissa & Vlad

6/10 Okay

Natasha, Melbourne

Disliked: Property conditions & facilities
Very dated extremely basic interior
No water pressure, old interior, photos looked a lot better than real life. The gardens were unkept and messy. Very disappointed.
Stayed 4 nights in Aug 2018
Response from Melissa on 19 Aug 2018
Hi Natasha, thank you for your feedback. I am sorry that you were disappointed with your stay. The photos taken are exactly what is in the apartment & recent photos as well. So I'm not too sure how they would be different. The gardens are kept & maintained by the body corporate of the complex. I will bring this to their attention. The water pressure I was unaware of, as no one previously has mentioned any problems. Thank you for bringing this to our attention, we will investigate the issue. Thank you again for your feedback, we appreciate all feedback provided. Regards Melissa

8/10 Good

CHRISTINE, PORT MACQUARIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Property is in a terrific location. Beach 2 minutes walk, restaurants 10 minutes walk and yet very quiet.
Stayed 2 nights in Aug 2018
Response from Mel on 10 Aug 2018
Hi Christine, Thank you very much for your wonderful review. We are happy to hear that you enjoyed your stay with us. Looking forward to welcoming you back in the near future. Regards Melissa

10/10 Excellent

Richard, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment right next to the pool
We had a great couple of nights wish we could have stayed longer. Kids loved the pools! As did I...
Stayed 2 nights in Jul 2018
Response from Mel on 26 Jul 2018
Hi Richard, Thank you for your review. We are glad you enjoyed your time with us & enjoyed the amazing facilities. We look forward to welcoming you back next time you are on the Gold Coast. Regards Mel & Vlad

8/10 Good

Matt, Werribee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Great location, clean and fantastic communication with managers.
Stayed 6 nights in Jul 2018
Response from Mel on 16 Jul 2018
Hi Matt, Thank you so much for leaving your review. We are glad you had a great holiday with us & enjoyed your stay. We look forward to welcoming you again in the future. Regards Melissa

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
施設の立地、プール等、設備は素晴らしかったです。子どもと素晴らしい休暇を過ごせました。 ソファーにパンカスがあったり、キッチンの設備が古く改善が必要です。 総合的に良い場所なので、再び訪れたいです。
Stayed 6 nights in Oct 2018
Response from Mel on 30 Oct 2018
Thank you so much for leaving your comments. We are very happy you enjoyed your stay with us & you enjoyed the facilities there is to offer. We hope to see you again next time. Melissa