Exterior detail

Reviews of Ocean House Hotel at Bass Rocks

4 out of 5
Ocean House Hotel at Bass Rocks
107 Atlantic Rd, Gloucester, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 408 out of 614 reviews" "
Rating 8 - Good. 148 out of 614 reviews" "
Rating 6 - Okay. 26 out of 614 reviews" "
Rating 4 - Poor. 19 out of 614 reviews" "
Rating 2 - Terrible. 13 out of 614 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

charles, silver spring

Travelled with family
Liked: Property conditions & facilities
We loved the friendliness and welcoming cheer exhibited by the front desk and dining staff. Would visit again for sure!
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Thank you for your kind words! We're delighted to hear that our front desk and dining staff made your visit enjoyable. We can't wait to welcome you back for another wonderful experience in the future!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Thank you for sharing your positive rating! We hope to welcome you back again soon!

6/10 Okay

John

Average stay
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Nicole Allen

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was wonderful. The staff was very accommodating. The hotel and breakfast were great. We will definitely be back again.
Stayed 2 nights in Apr 2024
Response from Manager on 22 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us and that our staff was accommodating. We're delighted that you enjoyed our hotel and breakfast, and we can't wait to welcome you back again in the future!

8/10 Good

Chris

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr 2024
Thank you for sharing your rating! We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr 2024
Thank you for sharing your positive rating! We appreciate you choosing our hotel and hope to welcome you back again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 18 Dec 2023
Thank you for your positive rating. We hope to welcome you back again next season!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Oceanfront view is the way to go!
Stayed 2 nights in Nov 2023
Response from Manager on 11 Dec 2023
We are so glad you enjoyed the ocean front view. We hope to welcome you back again next season!

2/10 Terrible

Jeremy

Stayed 1 night in Nov 2023
Response from Manager on 26 Dec 2023
We are sorry you were not satisfied with your stay. We hope to have the opportunity to provide an improved experience on another visit next season.

10/10 Excellent

Ellen

Stayed 1 night in Nov 2023
Response from Manager on 11 Dec 2023
Thank you for sharing your positive rating. We hope to see you again next season!

8/10 Good

Matthew, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible views
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Thank you for sharing your positive feedback. Its fantastic to know you enjoyed the views from our hotel. We hope to welcome you back again soon!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for myself and my wife. The staff demonstrated professionalism and were pleasant to deal with. They recieved an incoming package and notified me once it arrived. The breakfast was sufficient for myself and my wife. It is a light breakfast so don't expect a full spread. You are paying for the scenic overview which was worth it in my opinion. The bathrooms are tiny which was really the only negative for me. Wonderful place and staff nonetheless.
Stayed 3 nights in Oct 2023
Response from Manager on 6 Nov 2023
We're thrilled to hear that you and your wife had a perfect stay at our hotel! Your kind words about our professional and pleasant staff are much appreciated. Thank you for choosing us, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Carl

The view to the ocean is across the street from our balcony. Lots of charm too.
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
It's wonderful to hear that you enjoyed the ocean view from your balcony. We're pleased that you found the location charming. We hope you had a delightful stay, and we look forward to welcoming you back for more charming moments in the future!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous view of the ocean from the balcony suites. Awesome breakfast.
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Thank you for sharing your positive experience! We're delighted that you enjoyed the gorgeous ocean view from our balcony suites and that you found our breakfast awesome. We hope to welcome you back for another memorable stay with us soon!

10/10 Excellent

Regina

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Thank you for your positive rating! We hope to see you again soon!

10/10 Excellent

Holli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view from the room was incredible! Easy walking or jogging from the hotel and along the ocean path. Very clean and beds were super comfortable. Free breakfast was delicious. Would stay here again!
Stayed 2 nights in Oct 2023
Response from Manager on 24 Oct 2023
We're delighted to hear that you enjoyed the incredible ocean view from your room and the convenience of walking or jogging along the ocean path. We look forward to welcoming you back for another stay in the future! Thank you for your positive feedback.

10/10 Excellent

Tena, Mount Pleasant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view! Super Clean rooms and awesome beds! Slept great! Thanks!
Stayed 2 nights in Oct 2023
Response from Manager on 23 Oct 2023
We're thrilled to hear that you had a wonderful stay. Your kind words are greatly appreciated, and we look forward to hosting you again in the future! Thank you!

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views
Absolutely beautiful place. Every detail was perfect. Everyone was friendly. Perfect breakfast.
Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
Thank you for sharing your beautiful photos! We appreciate your positive feedback and look forward to providing you with another exceptional experience in the future. Thank you for sharing your thoughts!

6/10 Okay

Bonnita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had to sit for over an hour after our scheduled check in time because the room wasn't ready. I think we would have sat longer if I didn't keep bugging the guy at the desk
Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
I'm sorry to hear about the delay in getting your room during your stay. Waiting for an extended period past the scheduled check-in time can be frustrating, and we apologize for the inconvenience you experienced. Thank you for sharing your concerns, and we hope you might consider giving us another opportunity to provide a more satisfactory experience on your next visit.

8/10 Good

Gena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very short on staff which made check in very difficult. Had to wait an hour to just get into the room
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
I'm sorry to hear that your check-in experience was difficult due to a shortage of staff, and that you had to wait for an hour to access your room. We understand how frustrating this can be, and it's certainly not the level of service we aim to provide. We appreciate your understanding and patience, and we hope your overall stay was enjoyable. If you choose to stay with us again, we'll work to provide you with a more seamless experience. Thank you for sharing your concerns.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Thank you for sharing your positive feedback! We hope to welcome you back again soon!

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Thank you for your positive rating! We hope to see you again soon!

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, cozy bed, accessible features including pool and spa which were sparkling clean and heated! Overall charming, great friendly service at an excellent value. Would stay again.
Stayed 2 nights in Sep 2023
Response from Manager on 3 Oct 2023
Thank you for your fantastic review! It's wonderful to know that you found our hotel charming, with great friendly service, all at an excellent value. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Ritu

Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
Thank you for your positive rating. We appreciate you staying with us and hope to welcome you back again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
Thank you for your positive rating. We appreciate you staying with us and hope to welcome you back again soon!

10/10 Excellent

Karen

Travelled with partner
Liked: Amenities
Original inn is very charming. Breakfast room is lovely with a much better than usual selection. There is a billiard room and a roof top viewing area. Recommend choosing a room with queen size beds since that has an oversized balcony with overhang. Great for relaxing and enjoying the view. Rooms are very nicely decorated. Baths are small and a bit tired. Could use an extra shelf and hooks. Would definitely recommend
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Thank you for sharing your feedback about your stay. We're pleased to hear that you found it charming and enjoyed the continental breakfast. We hope to have the pleasure of hosting you again in the future. Your comfort and satisfaction are our priorities, and we look forward to another enjoyable stay. Thank you for choosing our hotel!

10/10 Excellent

angela, brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Stayed 4 nights in Jul 2023
Response from Manager on 25 Sept 2023
We are glad to hear that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location right on the ocean. great walking trail along the water. very clean facilities
Stayed 3 nights in Sep 2023
Response from Manager on 25 Sept 2023
We're thrilled to hear that you enjoyed the great location right on the ocean. Your positive feedback is much appreciated, and we hope to welcome you back for another wonderful stay in the future. Thank you for choosing our establishment!

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Ocean View
Sited beautiful with view of Bass Rocks and open ocean. The pool and patio area invited quests to relax, swim, and have an inviting fire pit. The continental breakfast offered fresh pastries along with yogurt, juices, and coffee.
Stayed 1 night in Sep 2023
Response from Manager on 25 Sept 2023
Thank you for your wonderful review! We're delighted to hear you enjoyed the beautiful surroundings, our relaxing pool and patio area, and the delicious continental breakfast. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Find
This was one of the best finds ever. We did a last minute trip for the last great weekend of the summer and we are already planning a return. This is the photo of the room we had so you will get what you sign up for. The location, the view, the pool, hot tub, fire pit and the breakfast are all included. Book here, you will not be disappointed.
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Thank you for your glowing review! We're thrilled to hear that your last-minute trip turned into one of your best finds ever at our hotel. Your positive feedback about the location, view, pool, hot tub, fire pit, and breakfast are greatly appreciated. We're delighted to know that you're already planning a return visit. We look forward to welcoming you back.

10/10 Excellent

Theresa

Stayed 1 night in Sep 2023
Response from Manager on 30 Oct 2023
We are so glad you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Donna

Stayed 2 nights in Jul 2023
Response from Manager on 15 Aug 2023
Thank you for sharing your positive rating. We are so glad you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Iulian

Stayed 1 night in Jul 2023
Response from Manager on 9 Aug 2023
Your satisfaction is our priority, and we hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Amanda

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and family friendly. Make sure to bring a cooler with you. The rooms have refrigerators because there is no bar or restaurant. Breakfast is included and is delicious.
Stayed 1 night in Jul 2023
Response from Manager on 24 Jul 2023
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the peaceful and family-friendly atmosphere at our hotel. Your satisfaction is our priority, and we're glad to know that you appreciated the convenience of having refrigerators in the rooms.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

2/10 Terrible

Garry

Travelled with family
Disliked: Staff & service, property conditions & facilities
We found underwear behind our door then got room upgrade where heat was at 95, tub dripped and found fecal matter under toilet seat. I was offered half of my money back and after numerous calls and emails i never recieved a penny
Stayed 1 night in Apr 2023
Response from Manager on 11 Jul 2023
Thank you for sharing your experience with us. We are sorry to hear that your stay at our property did not meet your expectations. We take all feedback seriously and we appreciate you bringing these issues to our attention. We will investigate these issues further and ensure that all our staff members understand the importance of following through on their promises.

2/10 Terrible

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 6 Jul 2023
We are sorry you did not enjoy your time with us. We apologize for any issues that may have occurred. We hope you will give us another chance to provide a more enjoyable stay in the future.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
beautiful area. at $300 per night we were disappointed to have no maid service, one face cloth for two people, full waste baskets, unmade beds.
Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
Thank you for sharing your feedback with us. We apologize for the disappointment you experienced regarding the lack of housekeeping service during your stay. This is not the level of service we strive to provide, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate you bringing these matters to our attention, and we will take immediate action to improve our services. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.

4/10 Poor

Shaye

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
We regret that your stay did not meet your expectations. We apologize for any issues that may have occurred and we hope to have the opportunity to deliver a more enjoyable stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view. Rooms look updated. TINY bathroom but it's ok.
Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
Thank you for your review! We're thrilled to hear that you enjoyed the amazing view from your room. While we understand that the bathroom may be on the smaller side, we're glad to know that it didn't significantly impact your overall experience. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely view clean nice room . Nice people
Stayed 2 nights in Jun 2023
Response from Manager on 21 Jun 2023
Thank you for sharing your positive feedback. We are delighted you enjoyed your time with us. We hope to see you again soon!

6/10 Okay

Jennie

Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
Thank you for sharing your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Chapman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
We appreciate you choosing our hotel for your stay. We hope to welcome you back again in the future.

6/10 Okay

Ron

Stayed 2 nights in Jun 2023
Response from Manager on 6 Jul 2023
We are sorry to see that you were not entirely satisfied with your stay with us. We hope to welcome you back in the future for an improved experience.

8/10 Good

Susan

Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Thank you for sharing your feedback. We hope to welcome you back again soon!

2/10 Terrible

Michelle

Stayed 2 nights in Apr 2023
Response from Manager on 12 Jun 2023
We regret that you did enjoy your experience at our hotel. We apologize for any inconvenience you may have encountered. We hope you will give us another chance to deliver a more enjoyable stay.

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not as expected
We had high expectations given the excellent reviews the Ocean House has but unfortunately we were left very disappointed. On arrival, we were told we would receive a call when are room was ready. Check in time was listed as 4 pm and we did not receive a call until 4:45 pm. When we got to our room, the shower curtain was visibly moldy and dirty, our bathroom sink wouldn’t drain, and the sheer curtain was visibly stained/dirty. I will say they were quick to come take care of the bathroom issues after the manager was notified. The next day we returned to our room in the evening to find that it hadn’t been serviced. When we called the front desk we were told they only cleaned rooms by request so we could put our garbage outside as well as our dirty towels and we could request service tomorrow. On our third day at the hotel, we had to make 3 requests with the front desk for our room to be serviced and it wasn’t serviced until the evening when the manager finally came by to do it. She told us it is standard to clean the rooms daily. It seems that some extra attention is needed in training staff to the policies and procedures. I would not stay here again for the fact that it is not as it appears on the website or in the reviews.
Stayed 3 nights in Jun 2023
Response from Manager on 12 Jun 2023
Thank you for sharing your feedback regarding your recent stay at Ocean House. We deeply apologize for not meeting your expectations and for the inconveniences you encountered during your visit. Your experience does not align with the high standards we strive to maintain, and we appreciate you bringing these issues to our attention.We understand your disappointment with the cleanliness issues you encountered, and we apologize for the oversight. We will address this with our housekeeping team to ensure such incidents do not recur in the future.We appreciate your feedback, as it helps us improve our services and enhance the overall guest experience. It is our hope that you will reconsider staying with us in the future, as we would love the opportunity to provide you with the exceptional stay that many of our guests have experienced.

10/10 Excellent

Meeghan

Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
We appreciate your positive feedback! We hope to see you again soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk person was amazingly helpful! We loved our stay!
Stayed 1 night in Jun 2023
Response from Manager on 7 Jun 2023
Thank you for your positive review! We are delighted to hear that you had a great stay with us and that our front desk person provided you with amazing assistance. We appreciate your kind words and recommendation. We hope to have the opportunity to welcome you back for another wonderful stay in the future.