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"Great location and a cute building. However, basic upgrades and attention to details are needed considering how expensive the place is. The tea kettle in the room was old and gross-needed to be deep cleaned (preferably replaced, the bottom had a gross slime on it). Only thing provided in the bathroom was soap, not even shampoo. No fresh coffee was available for breakfast even though I showed up during the scheduled breakfast time (8:30, a full hour before breakfast was over). They never made more coffee just provided instant which is obviously not as good. If there are guests that want fresh coffee there should be fresh coffee provided. The solution provided was to charge me for coffee from the machine which was ridiculous. Why not just make more fresh coffee or at least make some from the machine without asking the guest to pay? The cost for the stay was over £250 so the fact they are trying to charge for coffee when they refuse to make more is just ridiculous and for lack of a better description, lazy. Plus they didn’t even have hot water available (it was empty) if I had of wanted tea instead."

"Clean, well appointed room, just a slight issue with window lock. Staff very helpful and food good."

"My favourite hotel in Fort William - modern, comfortable and immaculately clean! Food is excellent!"

"Property needs updating. Breakfast was okay but could be better with more choices."

"It was ok "

"I would say with the limited hotel options in Ft William it was fine. It is an older hotel with an updated room but very small, we had 2 twins. We did not eat there. It seemed booked up at our stay early May 2026"

"Everything is always perfect at this hotel. It’s in a great location and from the first contact with the reception staff the whole 5 days were brilliant. Stunning views, beautifully maintained & clean rooms, great spa & pool and very good restaurant/bar food. There are bikes to hire, too. Such a great team of staff but I’m afraid I don’t know their names to thank them individually."

"Nice room, onthe small side but well appointed."

"rooms dirty, dusty and to a poor standard"