At the time of check-in the staff members was rude he told me that I needed to speak loudly,being who I am & it was late I was tired from my 6hr drive & I don't indulge in confrontation so I apologized for having a soft voice,checked in & moved along, during my stay I overhead & witness that same staff member being rude to other guests (ladies)as well. I picked up one bag of chips & two sodas & was charged $10 which was insane I was for sure under the impression that at least for the cost of my stay chips & a drink would've been complimentary, the bathroom shower in my room was horrible the shower was nasty with mold & mildew to the point I showered with the lights off, I felt so nasty & couldn't wait to get out of there the only reason I stayed was because my stay was non-refundable I'm happy my stay is over.