Title: Wyndham Ion Majestic Genting Highlands Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Wyndham Ion Majestic Genting Highlands Travelers can escape the everyday at this Genting Highlands retreat where three indoor pools and a sauna await after a day of mountain exploration ## Photo gallery for Wyndham Ion Majestic Genting Highlands ![3 indoor pools - Wyndham Ion Majestic Genting Highlands (Genting Highlands)](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/f69b0236.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Gym - Wyndham Ion Majestic Genting Highlands (Genting Highlands)](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/c7ab0bd4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (MYR 80 per person) - Wyndham Ion Majestic Genting Highlands (Genting Highlands)](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/20c857ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Wyndham Ion Majestic Genting Highlands (Genting Highlands)](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/42651c23.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Wyndham Ion Majestic Genting Highlands (Genting Highlands)](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/a8fd5e76.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Genting Highlands, Wyndham Ion Majestic offers a convenient mountain getaway. Guests enjoy a grocery store, coffee shop, and laundry facilities on-site. After taking in scenic views, visitors can relax in the sauna or swim in one of three indoor pools. ## Reviews 7.2 Good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £134 includes taxes & fees 8 Feb - 9 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Studio ![Studio | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/ac7c4e03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Hairdryer Bathrobes - 380 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Twin Room ![Twin Room | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/a66ecbf1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Hairdryer Bathrobes - 380 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Quadruple Room ![Standard Quadruple Room | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/0dae1d53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Hairdryer Bathrobes - 650 sq ft - Sleeps 4 - 1 Queen Bed and 1 Queen Bunk Bed ### View all photos for Superior Suite ![Superior Suite | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/721742b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV 3 bedrooms Hairdryer - 780 sq ft - 3 bedrooms - Sleeps 6 - 1 Queen Bed, 1 Queen Bunk Bed and 1 Single Bed ### View all photos for Apartment ![Apartment | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/3719140d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Separate bedroom Hairdryer - 700 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Single Beds ### View all photos for Studio King Room ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/cef094ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio King Room - Sleeps 2 ### View all photos for Studio Twin Room ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/ad8c0abe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Twin Room - Sleeps 2 ### View all photos for Two Bedroom ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/e8d4045b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom - Sleeps 4 ### View all photos for Family Room ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/ba316205.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 4 ### View all photos for Three Bedroom Suite ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/fccbad43.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Suite - Sleeps 6 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGenting-Highlands-Hotels-Wyndham-Ion-Majestic-Genting-Highlands.h104536564.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGenting-Highlands-Hotels-Wyndham-Ion-Majestic-Genting-Highlands.h104536564.Hotel-Information) ## About the area Located in Genting Highlands, Wyndham Ion Majestic Genting Highlands is in the entertainment district and near theme parks. Arena of Stars and Orang Asli Museum are cultural highlights, and travellers looking to shop may want to visit SkyAvenue and First World Plaza. Genting SkyWorlds Theme Park and Skytropolis Indoor Theme Park are also worth visiting. [Visit our Genting Highlands travel guide](https://www.expedia.co.uk/Genting-Highlands.dx7521) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.43502%2C101.78733&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7GVUbp4tz46x_KEvQNRPHNsAE7Y=) Jalan Grand Ion Majestic, Ion Park, Genting Highlands, Pahang, 69000 ### What's nearby - ![a long cable car ever!](https://images.trvl-media.com/place/7521/2ced7e21-c161-46dc-b3f2-0105ca099499.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) SkyAvenue 4 min drive \- 1.2 miles - First World Plaza 4 min drive \- 1.2 miles - Skytropolis Indoor Theme Park 4 min drive \- 1.2 miles - Genting Casino 5 min drive \- 1.2 miles - Genting SkyWorlds Theme Park 5 min drive \- 1.5 miles ### Getting around - Kuala Lumpur Gombak Station 49 min drive - Subang (SZB-Sultan Abdul Aziz Shah) 86 min drive ### Restaurants - Hard Rock Cafe Genting Highlands 13 min walk - The Majestic Pizza 1 min walk - Kompas Cafe 3 min walk - Tavern in the Sky 4 min walk - Hugo's Lounge 4 min walk ## About this property ### Wyndham Ion Majestic Genting Highlands Upscale hotel near Genting SkyWorlds Theme Park Consider a stay at Wyndham Ion Majestic Genting Highlands and take advantage of a corner/local shop, a coffee shop/cafe and a garden. Treat yourself to some rest and relaxation at AREÕMA BOUTIQUE SPA, the on-site spa. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi. Other perks include: - 3 indoor pools and a children's pool - Free self-parking, plus valet parking (surcharge) - Buffet breakfast (surcharge), an electric car charging station and express check-out - Express check-in, a 24-hour front desk and concierge services Room features All 850 rooms feature comforts, such as air conditioning and separate sitting areas, in addition to thoughtful touches, such as separate dining areas and bathrobes. Extra conveniences in all rooms include: - Bathrooms with showers and hairdryers - 42-inch LCD TVs with satellite channels - Separate sitting areas, separate dining areas and kitchens ## Similar properties ![4 indoor pools](https://images.trvl-media.com/lodging/115000000/114520000/114516900/114516848/e1850f24.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Signata Genting Highlands Genting Highlands - Pool - Spa - Kids’ pool - Water slide 7.6 Good 5 reviews £43 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=114516848&PinnedHotelID=114516848&HadPinnedHotel=true®ionId=-1&adults=2) ![Sports facility](https://images.trvl-media.com/lodging/5000000/4430000/4420900/4420842/837b4787.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resorts World Genting - Genting Skyworlds Hotel Genting Highlands - Restaurant - Business services - Laundry room - Room service 7.6 Good 128 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=4420842&PinnedHotelID=4420842&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114650000/114642100/114642074/3e567851.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antara Residence By Sleeping Lion Genting Highlands - Pool - Kitchen - Washing machine - Dryer 7.4 Good 3 reviews £84 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=114642074&PinnedHotelID=114642074&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, 2 Bedrooms | Living area | 40-inch TV with cable channels](https://images.trvl-media.com/lodging/112000000/111800000/111795900/111795861/07a89821.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Ion Delemen by Manhattan Group Genting Highlands - Pool - Kitchen - Air-conditioning 7.8 Good 6 reviews £36 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=111795861&PinnedHotelID=111795861&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/123000000/122350000/122341900/122341847/w745h450x5y0-4b21df06.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antara Genting Suites by Silaslee Genting Highlands - Pool - Kitchen - Free Wi-Fi - Air-conditioning £108 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=122341847&PinnedHotelID=122341847&HadPinnedHotel=true®ionId=-1&adults=2) ![Shopping centre](https://images.trvl-media.com/lodging/3000000/2870000/2866500/2866453/d9a29d17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resorts World Genting - First World Hotel Genting Highlands - Spa - Restaurant - Gym - Breakfast available 6.4 1,000 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=2866453&PinnedHotelID=2866453&HadPinnedHotel=true®ionId=-1&adults=2) ![Soundproofing, cots/infant beds](https://images.trvl-media.com/lodging/111000000/110610000/110603800/110603775/84f0325a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Horizon Homes @ Genting Highlands Genting Highlands - Pool - Kids’ pool - Parking included - Air-conditioning [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=110603775&PinnedHotelID=110603775&HadPinnedHotel=true®ionId=-1&adults=2) ![Shopping centre](https://images.trvl-media.com/lodging/7000000/6650000/6648500/6648458/515349b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resorts World Genting - Resort Hotel Genting Highlands - Free Wi-Fi - Restaurant - Parking available - Business services 7.6 Good 243 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=6648458&PinnedHotelID=6648458&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/123000000/122630000/122623200/122623197/4bbfef86.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 7Stonez Luxury ANTARA RESIDENCE Genting Highlands Genting Highlands - Pool - Kitchen - Free Wi-Fi - Restaurant 9.0 Wonderful 2 reviews £91 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=122623197&PinnedHotelID=122623197&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/122000000/122000000/121998400/121998385/e4504480.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NaiBnB in Antara Genting Genting Highlands - Pool - Kitchen - Free Wi-Fi - Restaurant £59 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=121998385&PinnedHotelID=121998385&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=104536564,114516848,4420842,114642074,111795861) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free self parking on site - Covered valet parking on site (MYR 30 per day) - Limited on-site self and valet parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - 3 indoor pools - Children's pool - Full-service spa - Gym - Sauna ### Family friendly - 3 indoor pools - Children's pool - Grocery/convenience store - In-room kitchen - Laundry facilities - Separate in-room dining area ### Conveniences - 24-hour front desk - Grocery/convenience store - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping on request ### Outdoors - Garden ### Full-service spa - Spa open daily ### Accessibility - No lift ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Dressing gowns - Hair dryer - Private bathroom - Shower - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 42-inch LCD TV with satellite channels ### Food and drink - Kitchen - Separate dining area ### More - Air conditioning - Desk - Free local calls - Heating - Iron/ironing board on request - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 3.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children - Valet parking fee: MYR 30.00 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM ### Property is also known as 温德姆玖霄明轩酒店 Wyndham Ion Majestic Genting Highlands Hotel Wyndham Ion Majestic Genting Highlands Genting Highlands Wyndham Ion Majestic Genting Highlands Hotel Genting Highlands ## Frequently asked questions ### Does Wyndham Ion Majestic Genting Highlands have a pool? ### How much does it cost to stay at Wyndham Ion Majestic Genting Highlands? ### Is Wyndham Ion Majestic Genting Highlands pet-friendly? ### How much is parking at Wyndham Ion Majestic Genting Highlands? ### What time is check-in at Wyndham Ion Majestic Genting Highlands? ### What time is check-out at Wyndham Ion Majestic Genting Highlands? ### Where is Wyndham Ion Majestic Genting Highlands located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Wyndham Ion Majestic Genting Highlands Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.4 Amenities ### 8.0 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 7 8 - Good 11 6 - Okay 5 4 - Poor 3 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Nantha 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is excellent even though it it's quite a distance from the main attractions...the staff are friendly and courteous..one suggestion would be to provide the shuttle service free for hotel guests... ##### Nantha Stayed 2 nights in Mar 2025 ### 8/10 Good #### Vithya 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall its a good place to stay with family or friends. However, they should improve their sewage system as there is a strong stench in the toilets. Air freshners were probided upon request. Good to also take note on details such as providing handsoap in the toilets and kitchen as well. As for the gym, there should be a sign to inform guests to take the key card from the pool towel area. ##### Vithya Stayed 2 nights in Apr 2025 ### 8/10 Good #### Sara 30 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very nice option for when you're visiting Genting Highlands. Less than 10 minutes drive from the mall and theme park area with lots of facilities within the property itself. The room was nice and clean with a gorgeous view of the surrounding mountains. Breakfast selection was OK, however some things ran out quickly due to the long weekend crowd. Facilities were fine, we enjoyed the heated pool. There is a paid rooftop experience where you can take some beautiful photos - a bit pricey but fun. Restaurant options were OK but you'll need to drive out if you want alternatives. The only thing is that some facilities weren't available - the kids playground pool didn't have water heating which made it too cold to be in and the infinity pool was closed for maintenance. ##### Sara Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Raji 25 Sept 2024 Liked: Cleanliness, staff & service This hotel opened June 1 2024, not all amenities are open. Work is still being done. They have shuttle busses to Resort world for RM7 per person, in my opinion it should be free considering the hotel isn’t fully completed. Once all work is done I think this hotel would be beautiful place to stay. The view is amazing if you get the room facing the mountains ##### Raji Stayed 3 nights in Sep 2024 ### 2/10 Terrible #### Yan 30 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities The room was terrible. Smelly, not clean and even the bottle watter in the room was opened. I have been staying Wyndham around the world and this is the worst. ##### Yan Stayed 1 night in Dec 2025 ### 6/10 Okay #### Ratnarajah 30 Nov 2025 Only 1 toilet for 3-4 people in the room ! ##### Ratnarajah Stayed 1 night in Nov 2025 ### 8/10 Good #### Jason 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good high end and affordable stay especially if you aren’t able to get any GW hotels. Only thing is that there is a rooftop pool that is not accessible unless you pay a seperate fee upon arrival because it is operated by Hard Rock Cafe. There is a hotel included pool on the lower floors though with a gym. ![](https://a.travel-assets.com/ugc/hotel-reviews/84eb7b44-452c-40a5-8da1-7be7021859c1-1756036995890.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5f92dad5-6aa6-47f5-abbe-35fe7f889b8a-1756036987845.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5b45f3f2-6936-4e9e-8673-84a867310b1f-1756036987546.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c3d3790a-a52f-4dc0-a537-698f93874749-1756036990662.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jason Stayed 1 night in Aug 2025 ### 8/10 Good #### Farish 25 Sept 2025 Liked: Cleanliness, staff & service Toilet had this bad smell from day one. Was cleaned but seemed to be a plumbing fault. In room dining was not an option as QR code not available to order. ##### Farish Stayed 3 nights in Sep 2025 ### 8/10 Good #### Dee 21 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It will be beautiful when it’s all finished ##### Dee Stayed 3 nights in Jan 2025 ### 8/10 Good #### Rajvin 26 Dec 2024 Liked: Staff & service, amenities Great location, nice room but odour from bathroom ##### Rajvin Stayed 1 night in Dec 2024 ### 6/10 Okay #### Verified traveller 25 Nov 2024 Liked: Property conditions & facilities As it is soft opening, the main attractions are not ready. The bathrooms also hv a smell. It has to do with the air ventilator. This is something the management needs to look into it and find the cause. Otherwise, the review will always be negative. ##### Verified traveller Stayed 3 nights in Nov 2024 ### 2/10 Terrible #### Fikri 1 Jun 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort Very bad experience Although the staff was very nice But lots management and facility issue 1\. 7 lifts CANNOT accomodate with 40+ floors of the building. Take 1 hr to get the bellboy bring the luggage up/down. Have to use stairs to parking lot. Worse situation during breakfast time and check out time 2\. Breakfast area too small. CANNOT fit with number of guest. No table to sit. Empty food not top up. Long que at egg station. Breakfast substand. Nothing great with rm60 per head breakfast. Terribly overprice. Mamak breakfast so much better 3\. Reception area so small. And only 3-5 workers handling check in check out. Not proportionate with high number of guests ##### Fikri Stayed 1 night in May 2025 ### 6/10 Okay #### Aasif 9 Nov 2024 Liked: Cleanliness Disliked: Staff & service One of the nicest locations I have ever seen for a hotel, however, the staff service is below, much below expectation. The check in lady was lovely but her manager/supervisor (in Mack suit) was rude to his staff and behaving in a way that he was more important than any mortal hotel guests! I stay in different hotels and have gold status in a few, but this is the first time I was told the rooms are available but I will have to pay the full early check-in price if I want that and the supervisor was instructing the front desk to say this to me. The restaurant closes after 10pm but from 9pm the staff were very reluctant to serve food as they were “closing soon”! My wife waited for 25 minutes for a portion of chips which they gave to someone else and never apologised and it was so late that their kitchen was closed. ##### Aasif Stayed 1 night in Oct 2024 ### 4/10 Poor #### John 2 Jan 2025 Liked: Staff & service Disliked: Cleanliness #### Not worthy of a 5-star classification Rooms: Entered the family room and was immediately greeted by a whiff of stale air. Ceramic tiles were uncomfortably cold; would have expected the floors to be carpeted given Genting's chilly climate. The build of the room was shoddy & shows lack of attention to detail, eg, shower glass door don't close fully, so the dry toilet area gets soaked everytime someone takes a shower. Hot water runs out quite quickly, so the next person showering will have to wait for a while. Room wifi was mediocre at best. Food and drinks: The breakfast buffet wasn't the greatest if I'm being completely honest. Selection was quite mediocre and taste-wise was average at best; quite a disappointment as Malaysia is famed for having awesome food. Saving grace was that the chefs at the live stations were all very friendly, especially at the egg station. Always smiley despite the heavy traffic flow Noteworthy details: For a new 5-star property, this hotel falls well short of expectation. As an ex-hotelier & a frequent business traveller, I have to say that this was one of the worst 5-star hotels that I have stayed in. Booked a family room & the price was similar to Ritz-Carlton KL, one of my usual hotels when I'm in KL; unfortunately, the room, facilities & service cannot be further away than the famed Ritz-Carlton. Quite shocked that we need to pay extra to use the kids' play pool & shuttle bus to Genting SkyWorld where all the main attractions are. ##### John Stayed 2 nights in Dec 2024 ### 4/10 Poor #### KWOK YIU 25 Sept 2025 Disliked: Staff & service 地點離市中心遠不方便！員工沒禮貌！ ##### KWOK YIU Stayed 1 night in Sep 2025 ### 8/10 Good #### HIROHISA 20 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities シャワーの下水臭だけマイナスポイント。あとは良かった。カジノへは歩いては行けません。 ##### HIROHISA Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Ediz FATIH 3 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### mükemmel bir otel Kendi evimde gibi hisettim. ##### Ediz FATIH Stayed 1 night in Feb 2025 ### 8/10 Good #### Shun En 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Shun En Stayed 2 nights in Jul 2025 ### 8/10 Good #### MASAKATSU 25 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### MASAKATSU Stayed 3 nights in Jul 2025 ### 8/10 Good #### ISHII 21 Jul 2025 ##### ISHII Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Nitin 11 Jun 2025 ##### Nitin Stayed 1 night in Jun 2025 ### 6/10 Okay #### Takashi 11 May 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities ##### Takashi Stayed 1 night in May 2025 ### 10/10 Excellent #### Ajeet 9 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Ajeet Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Shinta 30 Jan 2025 ##### Shinta Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### DongMin 11 Jan 2025 ##### DongMin Stayed 1 night in Jan 2025 ## 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