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Reviews of Tugcan Hotel

5 out of 5
Tugcan Hotel
Ataturk Bulvari, No 34 Sahinbey, Gaziantep

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 96 reviews" "
Rating 8 - Good. 34 out of 96 reviews" "
Rating 6 - Okay. 11 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 4 out of 96 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Duha

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it so much, the rooms are cleaned and the staff are very polite.
Stayed 1 night in Mar 2024
Response from Ayşegül on 12 Mar 2024
Dear Guest,First of all, thank you for choosing our hotel,Thank you for your valuable comments,See you again soonKind regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ecellent
An excellent hotel, good location, friendly staff. Would recommend this hotel
Stayed 3 nights in Nov 2022

10/10 Excellent

imad

Stayed 1 night in Oct 2022

10/10 Excellent

Brent

Stayed 2 nights in Aug 2022

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The hotel is lovely in a good location and the service is really good. Stayed there for 2 nights booked three rooms and the hotel accommodated to our needs. Rooms are very nice and comfortable. Would stay again only choice for this city.
Stayed 2 nights in Apr 2022

10/10 Excellent

joson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing!
The reception did not speak a word of English. They advertised that the facility has spa but they said it is closed due to Covid which is understandable but they shouldn’t have advertised it, then. Also, the suite room was just two tiny adjacent rooms without a working AC. The breakfast was very weird: they didn’t have an open buffet but also they didn’t have a clear menu as we got very different breakfasts each day. A four-star hotel with no drinks other than tea or coffee for breakfast, no English speaking staff, and no AC.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My terrible stay at Tugcan Hotel in Turkey
It was a very bad. I never had such bad experience before. It was supposed to be a five star hotel. But In fact one star is so much for it. The receptionist was very poor and impolite in communication. The were speaking just Turkish. They do not speak english and, therefore it was extremely difficult to talk with them. My first night was terrible. There was no AC working and the room was hot and humid. When I Spock to the receptionist next day, she was very rode and said this is the situation and I can not do any thing for you. My situation only got sorted out by some how after I spoke with the manager. And eventually solved by offering me a suit where I discovered later on that the suit was very old with old furniture, old decoration and old bed. They supposed to provide us with complementary tea and coffee every day during our stay which never happened even after I told the room service and the reception about it. This was the third time of my stay in the hotel and supposed to get serviced better than this. My over all rating is zero out of 10.
Stayed 19 nights in Nov 2019

10/10 Excellent

Omar, Istanbul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toiliteres were so nice .. the room was so clean and cosy .. i faced one problem thiugh. Although my booking eas with breakfast i was told that i have to pay for my breakfast as an extra service .. so i didnt have breakfast brcause i was in a hurry anyway
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel and rooftop restaurant
I enjoyed staying at this hotel. It is well located near the museum and parks. The service was good, rare to find an English speaker at the front desk. The spa was nice. The food and the views at the rooftop restaurant were superb.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was clean, service was good, rooftop restaurant had the best view in town and the sauna was great!
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
It is in a central location and the rooms are clean.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

6/10 Okay

Tim, London

Liked: Cleanliness, staff & service
Disliked: Room comfort
Was expecting air-con, but there was no air-con
I was only at the hotel to sleep a few hours, so didn’t see the whole thing. Felt a bit older in real life than in the pictures. Staff super helpful tho. Organised my taxi from the airport. Lovely people.
Stayed 1 night in Sep 2018

6/10 Okay

Taner, Oregon

Liked: Cleanliness
Disliked: Property conditions & facilities
When we arrived and provided our name, they were not able to locate my reservation. They asked me from where I did it, and I need to explicitly say that it is from Expedia. It was clear that they gave the rooms that were reserved for us to other people and had to come up with 2 other rooms to accommodate us and out check in was delayed. The WIFI here was so unreliable during our stay and it was such a big inconvenience considering that we were all from out of country and did not have a good data coverage with our phones. The other facilities were not very impressive either, so overall experience with Tugcan hotel was like 3-stars at best.
Stayed 2 nights in Aug 2018

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and value for money
Excellent location and value for money.
Stayed 1 night in Jul 2018

8/10 Good

Ala

Liked: Cleanliness, staff & service, property conditions & facilities
all in all
It was good all in all. I would stay tgere again and i have stayed there before. The bed was not very comfortable as i recall it.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Amazing breakfast and very nice hotel close to the city, friendly staffs specially the manager he is very good person and very professional to help us with everything.
Stayed 1 night in Mar 2018

10/10 Excellent

Emine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel for a stay in Gaziantep. Super friendly service and staff.
Stayed 9 nights in Oct 2023

6/10 Okay

Askin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Guenther

Stayed 1 night in Aug 2023

8/10 Good

Muhammet Engin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Melih

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Hakan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Oguz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel
Güzel ve merkezi konumda bir otel
Stayed 1 night in Mar 2023

10/10 Excellent

özlem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kaliteli bir otel
Oda yeterince büyük. Yatak rahattı. Özellikle spası temiz ve konforlu. Masörleri çok profesyonel ve başarılı. Eski ve kaliteli bir otel. Tüm Çalışanlar çok ilgili ve güleryüzlü
Stayed 1 night in Jan 2023

8/10 Good

Alper

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Otel çok güzel her şey çok iyi ancak klimalar çalışmıyor ve oda korkunç sıcak
Stayed 1 night in Nov 2022

8/10 Good

Iskender

Stayed 2 nights in Nov 2022

4/10 Poor

inzile

Disliked: Amenities, property conditions & facilities

10/10 Excellent

HMA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind stad, free valet parking, good breakfast, centered location, decent room, clean, up to date. Very recommendable!
Stayed 1 night in Oct 2022

10/10 Excellent

halil

Stayed 1 night in Sep 2022

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Fräscht, rent och trevligt hotell med perfekt läge för vår resa. Vi är mycket nöjda med vår vistelse på Tugcan hotell och kommer att återkomma framöver när vi reser tillbaka till Gaziantep. Vi vill ge ett extra omnämnande om två personer som arbetar på hotellet: Abdulkadir som var till stor hjälp för oss och gav fantastisk service. Han hjälpte oss med bagage, taxiresor, hade alltid bra svar på våra frågor och gav värdefulla tips. Yakout som kör taxi för hotellet och tog oss runt på ett tryggt och säkert sätt. Även han gav väldigt bra service, svarade på alla våra frågor och var väldigt tillmötesgående.
Stayed 11 nights in Apr 2022

8/10 Good

Myriam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien situé et pratique, l'hôtel Tugcan est à recommander
Stayed 2 nights in Apr 2022

10/10 Excellent

MEHMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Hayri can

Stayed 2 nights in Feb 2022

8/10 Good

Halil ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Viktoria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2021

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Tuğcan Hotel- Gül Adaş on 6 Oct 2021
Serkan Bey Merhaba ; Geç geri dönüşümüz için kusura bakmayın lütfen ,yorumlarınızı bizlerle paylaştığınız için teşekkür ederiz.Odanızda yaşanan teknik sorun için kusura bakmayın . Sorunu bizlerle paylaştığınız için teşekkür ederiz, Sizi otelimizde yeniden ağırlamak ister ,memnuniyetle daha rahat bir odada konaklatmak isteriz, Saygılarımızla,

4/10 Poor

Serkan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Otel hk
Dus alirken su yeterli akmiyor ilk defa kalmis olmama ragmen rahat edemedim uda cok ufak ve catilari gordugum kör bi odada kaldim kasvetli geldi hic iyuyamadim
Stayed 1 night in Sep 2021
Response from Gül Adaş on 20 Oct 2021
Serkan Merhaba ; geç geri dönüşümüz için kusura bakmayın lütfen . Konakladığınız oda tipini kontrol ettim, bir dahaki konaklamanızda sizi daha rahat edeceğiniz bir odada konaklatmak isteriz, duş ile ilgili geri dönüşünüz için teşekkür ederiz, teknik servimiz ile paylaştık. Geri dönüş ve yorumlarınız bizler için çok kıymetli. Saygılarımızla,

8/10 Good

Kübra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Denef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Hüseyin Alp

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

inci birce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Feras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

GOKHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019