Ratings based on 9 Verified Reviews

3.9 out of 5
80% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Staines, UK

Well sited hotel with excellent facilities.

Posted 20-Feb-2017
Pros: see above
Cons: Very little improvement needed except a warmer pool.
Location: Did very little nearby except visit the market.
Hotel was "safe" so we were happy to let out granddaughters (aged 10 & 12) move about on their own and do their own thing. The food was excellent and the free drink was a surprise not that we drink very much (my wife enjoyed the Cava at breakfast time!) All in all an excellent choice for our half-term break.
Comment from Hotel Management
24-Mar-2017 by Direccion general, Hotel Management
Dear Barrie, Thank you very much for leaving us a comment here on Expedia and for your score of 5 points! It is always a pleasure for us to read that you have enjoyed your holidays with us. Our staff is always trying to make an unforgettable stay for our guests and we are happy to see that is succeeded. You have mentioned above you were not satisfied with the temperature of our outdoor swimming pool. We can confirm you that the pool is heated throughout the year depending of the outdoor temperature, but anyway we will check it again. We hope to welcome you back at our hotel SBH Costa Calma Beach Resort. Kind regards, The management
3 out of 5
by A verified traveller

An OK hotel

Posted 05-Jan-2017 on Hotels
Overall the stay was average. We booked for a week in an apartment over Christmas. We had a big tree covering the entire balcony (which was very tiny), so we had no views at all. We requested for a change since the day we checked in and the reception service was so poor I had to visit them almost 2 times a day before they finally find a room for us. After 4 days of our 7 days trip we were changed to a very small room. Reception service was very poor, staffs were not helpful at all. On the flip side all the other staff, restaurant, bar, kids club were all great. Entertainment was good so as the kids club and the pool. If you want to use the Jacuzzi, Sauna or massage book well in advance otherwise you won't get any slot as they are very small. I can understand why this hotel has got 3 stars in the review and I wouldn't give anything more than that. Location wise its brilliant as most of the facilities are walkable.
Comment from Hotel Management
28-Mar-2017
Dear Anonymous, Thank you very much for your feedback and review of our hotel SBH Costa Calma Beach Resort here on Expedia. We are sorry if our colleagues of the reception were not helpful and friendly enough. They work always motivated and want to satisfy the satisfaction of all our guests. Certainly, there can be some hustle especially at peak times. However, we will work to ensure that the friendliness is guaranteed at all times. If our guests are not satisfied with the room, we are always endeavoured – as long as the occupancy allows – offering quick alternatives which meet more to the clients’ expectations. Anyway, we are glad to read that you enjoyed our restaurant, entertainment and the kids club. We would be delighted if we could welcome you back and you could give us a chance to earn back you trust. Kind regards, The management
1 out of 5
by A verified traveller from chester

watch out they put you in cheaper accommodation

Posted 28-Feb-2015
Booked with Expedia and they treated Me like a 2nd class citizen - put me in the cheaper hotel next door, I will never book with Expeida or go to this hotel again
5 out of 5
by Marcin from Poznań

Hotel Costa Calma Beach Resotr 14-28.02.2015

Posted 04-Mar-2015 on Hotels
bardzo duży obiekt położony przy samym oceanie godny polecenia dla osób lubiących leżakowanie lub sporty wodne (kitesurfing, windsurfing, surfing)dużą część roku wieje silny wiatr w hotelu obsługa bardzo miła i pomocna narodowość gości to w przewadze Niemcy i Francuzi Polaków też spora ilość jedzenie smaczne napoje alkoholowe 10-23 (wkładają bardzo dużo lodu) internetu hotelowego nie polecam (lepiej iść kawałek i wi-fi free z kafejki-baru przy drodze) ogólnie było super na 2 tygodnie 14 dni wiało a słońce było prawie codziennie :)
5 out of 5
by María Jesús from Asturias

Muy recomendable.

Posted 18-Jan-2015 on Hotels
Lo mejor, el trato del personal. Un lugar muy tranquilo.
4 out of 5
Recommended
for Families
by Javier from Florence

Hotel perfecto para unas vacaciones de relax,

Posted 05-Sep-2013
Pros: Todo
Cons: Las colas para cojer helados
Location: Perfectas
Un hotel perfecto para pasar unas vacaciones de relax, buenas instalaciones, bonitas piscinas buenos bares,habitacion bastante bien espaciosa, laplaya al lado del hotel con tumbonas gratis,buen todo incluido, la animacion del hotel pasable, el personal muy amable desde camareros recepcion y limpieza, en definitiva muy bien para repetir y por ultimo la comida aceptable aunque ya se sabe que respues de unos dias se hace repetitiva. yo repetiria un saludo.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Jan-2013 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Tolles Hotel für Alleinreisende + Familien

Posted 22-Jan-2013
Pros: Doppelzimmer zur Alleinbenutzung
Cons: wenig Vielfallt an frischem Obst
Location: Exponierte Lage am Meer.
Sehr freundliches , kompetentes Service-Team. Gute vielseitige Küche. Auch gut für Alleinreisende - Doppelzimmer zur Alleinbenutzung! Exponierte Lage am Meer.
3 out of 5
Recommended
for Everyone
by Rino from Milano

Buona combinazione a un prezzo accessibile.

Posted 12-Jan-2013
Pros: La tranquillita' della nostra camera in un settore distaccato dell'hotel. La gentilezza e la disponibilita' del personale del ristorante.
Cons: La qualita' di alcuni cibi e' decisamente mediocre. I palati esigenti devono selezionare con una certa attenzione.
Location: Costa Calma e' un eufemismo dato che il vento non e' del tutto assente. La spiaggia di Jandia e' davvero bella ma vale la pena di fare base altrove.
L'hotel e' molto grande e offre spazi e servizi discreti. Il soggiorno e' stato gradevole ma in definitiva senza entusiasmi particolari. Naturalmente la formula all inclusive e' vincente dato che permette, soprattutto a chi ama bibite e alcoolici, il consumo e soprattutto l'abuso di quanto disponibile a tutte le ore del giorno. E tuttavia come per altre strutture simili, sarebbe preferibile risparmiare su questo aspetto a vantaggio di quei servizi che risultano piu' carenti: personale in quantita' ridotta, predominanza di personale straniero e in posizione di stage alla reception, dove sarebbe preferibile trovare invece personale locale e con esperienza che meglio conosce le caratteristiche del territorio. La camera veniva pulita tutti i giorni ma su una settimana lenzuoli e asciugamani non sono stati mai cambiati. Come localita' Costa Calma e' frequentata e anche gestita da tedeschi. Entri in un negozio e la commessa tedesca ti saluta in tedesco senza neanche guardarti in faccia. I prezzi di tutto quanto sono molto piu' cari rispetto al resto dell'Isola. Basta andare a Morro Jable o a Caleta de Fuste o a Corralejo per trovare a prezzi inferiori del 30% le stesse cose. Attenzione, alcuni taxisti sono tedeschi e applicano prezzi completamente diversi dai locali. La connessione internet e' a pagamento, buona dalla hall, scarsa dalla camera. La vacanza in definitiva e' stata bella e senza disagi particolari soprattutto se si pensa al prezzo contenuto che abbiamo pagato.