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Reviews of Sonesta ES Suites Fort Lauderdale Plantation

3 out of 5
Sonesta ES Suites Fort Lauderdale Plantation
410 N Pine Island Rd, Plantation, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
It was all around great
Stayed 2 nights in May 2024

8/10 Good

Elizabeth Green

Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here. The only issue I had was the a/c in my room couldn’t stay a consistent temperature. I followed the directions to a T and still had temps ranging from 75 - 69. I have a heart condition that requires me to stay cool ( and I went to Florida, I know.) The temps in the room never got dangerous for me, it was more uncomfortable. Everyone was absolutely lovely though. Especially the housekeeping staff who truly went above and beyond to make my stay comfortable.
Stayed 8 nights in May 2024
Response from Kheywood on 20 May 2024
Dear Elizabeth ,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in May 2024
Response from Kheywood on 20 May 2024
Dear Victor,Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

Chantale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonesta Plantation is to be nice place to stay. Hotel is now a popular place to stay and the clientele is now ratchet.
Stayed 3 nights in May 2024
Response from Kheywood on 20 May 2024
Dear Chantale,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Dandre

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy this hotel
Stayed 4 nights in May 2024
Response from Kheywood on 20 May 2024
Dear Dandre ,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is well suited for families who travel. the suites felt like home away from home.
Stayed 3 nights in May 2024
Response from Kheywood on 20 May 2024
Dear Alicia,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has always been kind and courteous every time I've come here. The breakfast is great and my room was clean! I will definitely recommend this hotel to others!
Stayed 5 nights in May 2024
Response from Kheywood on 15 May 2024
Dear Rachel,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Okay

Juan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The bathroom was jot cleaned well
Stayed 2 nights in May 2024
Response from Kheywood on 13 May 2024
Dear Juan,Thank you for the review. Your feedback is very important to us. We look forward to seeing you again soon!

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, children running and yelling in the hallways after 10 pm and nobody at the front desk answering the phone. Now charging to park. Under ongoing renovations. Price per night has increased significantly more than the service level.
Stayed 2 nights in May 2024
Response from Kheywood on 13 May 2024
Dear Mark ,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kheywood on 13 May 2024
Dear Keith,Thank you for the review . Hope to see you again soon .

10/10 Excellent

Gabrielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place to stay would recommend
Stayed 3 nights in May 2024
Response from Kheywood on 10 May 2024
Dear Gabrielle,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Terrible

James

During our 3 day stay at the property, 2 of those days was very noisy, construction going on, including jackhammering, after complaining to the desk, we were told sorry, that's it! Will never stay there again.
Stayed 3 nights in May 2024
Response from Kheywood on 9 May 2024
Dear James,Thank you for the review. Your feedback is very important to us. We look forward to seeing you again soon!

6/10 Okay

Georgia Alecia

Disliked: Staff & service
Nice area. Construction in progress on the property so it was very noisy.
Stayed 4 nights in May 2024
Response from Kheywood on 13 May 2024
Dear Georgia ,Thank you for the review . Hope to see you again soon .

6/10 Okay

Pacarcia

Travelled with family
Liked: Staff & service, amenities
My stay was ok. Renovations were ongoing so our room was a bit musty on our first night.
Stayed 2 nights in Apr 2024
Response from Kheywood on 6 May 2024
Dear Pacarcia,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Romina Perla

Travelled with family
Disliked: Staff & service
They were refurbishing the property during our stay. The room was great: spacious, very comfortable. The area is also very convenient.
Stayed 4 nights in Apr 2024
Response from Kheywood on 3 May 2024
Dear Romina,Thank you for the review. Hope to see you again soon.

8/10 Good

Orquia, Tallahassee

Travelled with partner
Liked: Cleanliness, staff & service
Excellent for longer stays, friendly staff
Stayed 6 nights in Jan 2024
Response from Kheywood on 27 Apr 2024
Dear Orquia,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Thanks
Stayed 4 nights in Apr 2024
Response from Kheywood on 27 Apr 2024
Dear Austin,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Apr 2024
Response from Kheywood on 27 Apr 2024
Dear Kristin,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Marline

Liked: Cleanliness, staff & service, property conditions & facilities
I will have to acknowledge the young lady at the checki in that I met in the morning of my arrival from Jamaica which made my stay very pleasant. I cannot say the same for the one that I checked in with the night before. It was a 2 nights stay but the young woman originally from Jamaica with her professionalism and care made me feel at home. I am sorry I cannot remember her first name. She was great!
Stayed 1 night in Apr 2024
Response from Kheywood on 27 Apr 2024
Dear Marline Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 Terrible

DeAnna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service , grill doesnt work. No fire pit or hot tub
Stayed 1 night in Apr 2024
Response from Kheywood on 23 Apr 2024
Dear DeAnna,Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Nigel

Stayed 4 nights in Apr 2024
Response from Kheywood on 13 May 2024
Dear Nigel,Thank you for the review . Hope to see you again soon .

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Kheywood on 21 Apr 2024
Dear Andy ,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Dandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kheywood on 20 Apr 2024
Dear Dandre,Thank you for the review . Hope to see you again soon .

10/10 Excellent

Dandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great
Stayed 3 nights in Apr 2024
Response from Kheywood on 18 Apr 2024
Dear Dandre,Thank you for the review. Hope to see you again soon.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from Kheywood on 18 Apr 2024
Dear Harold,Thank you for the review. Hope to see you again soon.

10/10 Excellent

KENTRY

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Kheywood on 18 Apr 2024
Dear Kentry ,Thank you for the review. Hope to see you again soon.

10/10 Excellent

JESSICA, Maplewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money
Stayed 2 nights in Apr 2024
Response from Kheywood on 16 Apr 2024
Dear Jessica,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Stefan

Stayed 1 night in Apr 2024
Response from Kheywood on 6 May 2024
Dear Stefan,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

SHAVON

Liked: Amenities
The Ammenities and Breakfast
Stayed 2 nights in Apr 2024
Response from Kheywood on 16 Apr 2024
Dear Shavon,Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

Walt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kheywood on 15 Apr 2024
Dear Walt ,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Rebecca

Liked: Amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Kheywood on 23 Apr 2024
Dear Rebecca,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Francisco J

Liked: Cleanliness, property conditions & facilities
I liked my stay just two things, when I got my room there was a stain on the bottom of the restroom toilet, I told the receptionist and she said she would send someone to clean it but no one came. Also all three days the eggs were runny and breakfast sausage was burnt, and cereal old.
Stayed 3 nights in Apr 2024
Response from Kheywood on 10 Apr 2024
Dear Francisco,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Devin

Travelled with family and small children
Overall decent property. Nice accommodations
Stayed 2 nights in Apr 2024
Response from Kheywood on 9 Apr 2024
Dear Devin,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, felt safe and conveniently located to shopping and dinning
Stayed 3 nights in Apr 2024
Response from Genie on 7 Apr 2024
Hello MS. Lisa,Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 Excellent

ceyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely,breakfast was top notch.If i wanted to cook it was more than possible, i have cooktop ,full size refrigerator, microwave,utensils ,cookware etc.
Stayed 2 nights in Mar 2024
Response from Genie on 7 Apr 2024
Hello,Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

DAVID BRYAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff - very helpful. Good breakfast. Apartment very nice, just showing some signs of wear and tear.
Stayed 2 nights in Apr 2024
Response from Genie on 7 Apr 2024
Hello,Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 Excellent

Robert

Liked: Amenities
Pierre our room Attendant was outstanding
Stayed 2 nights in Apr 2024
Response from Kheywood on 5 Apr 2024
Dear Robert ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Renicka

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My family and I enjoy the facilities and the convenience of having a stove set up in each room. The rooms were all nicely cleaned. However, the only thing i didn't like was the room cleaning policy of it being cleaned every 7 days. We wasn't to keen about that. Oh, and the washer and dryer amenities is not user-friendly for international guest. Because of our phone number we were unable to receive the codes sent to our phones and that cost us a more than we anticipated for washer. Overall, our stay was and the staff were excellent and very helpful👍 Renicka
Stayed 3 nights in Mar 2024
Response from Kheywood on 5 Apr 2024
Dear Renicka ,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

8/10 Good

Thania, Providenciales

Liked: Staff & service
The property was okay. Only issue me and family had is washcloths. They ran out of cloths very fast and when we reach. We noticed hair on the bed. The some of the staff was very friendly but Kimanda Heywood was the top friendliest. Everything I wanted and asked her for she always try her best to help me and Mrs. Desarine went out her way to get me what I asked her for. Thanks to you both for the great experience.
Stayed 6 nights in Mar 2024
Response from Kheywood on 9 Apr 2024
Dear Thania,Thank you for your wonderful remarks, which we will share with our staff. Your feedback is very important to us. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Genie on 3 Apr 2024
Hello Jean,Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 Terrible

Chrishell

Disliked: Cleanliness, staff & service, property conditions & facilities
Sonesta has too many extra charges. If you order packages it’s now a $10.00 fee per package. The mess up thing about it is some packages do not even value $10.00. Alright.. my charges came up to nearly $200 because they were ship individually. You have to pay for package..like how? why? That is beyond horrible. I would not stay there again. Last but least they dnt straighten up rooms or clean up if you staying less than 7 days.
Stayed 4 nights in Mar 2024
Response from Genie on 4 Apr 2024
Hello,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 Okay

Geofrika

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was placed in a room on the fourth floor at the very back of the hotel, which was okay until I left my room for dinner only to come back to the elevator not working. I had to walk four flights of stairs with shopping bags and a baby in hand. I don't recall seeing it on the booking site but there is NO cleaning service for rooms booked less than seven days. Once I was told this, i inquired about towels so that I can change the ones in my room, only to be told that there were no face towels available. Upon check-out, I was charged a parking fee. A fee for a hotel at which I am staying is beyond wild to me.
Stayed 3 nights in Mar 2024
Response from Genie on 3 Apr 2024
Hello Geofrika,Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

8/10 Good

Hi

Liked: Cleanliness
Decent stay, room smelled, and the elevator broke down and we were on the 4th floor.
Stayed 1 night in Mar 2024
Response from Genie on 3 Apr 2024
Hello,Thank you for taking the time to review our hotel. We apologize for any inconvenience, what you experienced is one of many stages of our renovation. It would be such a pleasure to welcome you back to our new and improved hotel!

8/10 Good

Astassia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite I got was actually better than I had expected. Everything was really clean. I also liked how the hotel is in a nice area and in close proximity to all the places where I wanted to shop. The continental breakfast could use more options but I guess it was okay- it was something hot in your belly to start the day. The only thing I saw as a MAJOR issue was that damn elevator. They really need to get that fixed. Apart from that, I would definitely stay here again. I really enjoyed my stay.
Stayed 4 nights in Mar 2024
Response from Kheywood on 1 Apr 2024
Dear Astassia,Thank you for the review. Your feedback is very important to us.

4/10 Poor

Barry

Stayed 2 nights in Mar 2024
Response from Kheywood on 20 Apr 2024
Dear Barry ,Thank you for the review . We hope to see you again soon .

10/10 Excellent

Wendy Diana

Travelled with partner
Liked: Amenities
Staff was very friendly and responsive. The suite was clean and well stocked. Only tiny complaints were that the couch was uncomfortable (no support) and the room smelled a smidge like dog (dogs are welcome in this hotel). Otherwise, everything was great!
Stayed 5 nights in Mar 2024
Response from Kheywood on 28 Mar 2024
Dear Wendy,Thank you for your positive comments. Feedback is important to us. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Juliet

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to come to Florida for a week, and this was the best way to do it. Having a full kitchen and living room area made it so comfortable for my bf and I. We were able to do laundry (which my only complaint, since it has an app that forces you to pay $10 at a time even though washer/dryer is advertised at $3 each). Otherwise I loved our specific room, parking was so convenient for it, and I would stay here again.
Stayed 8 nights in Mar 2024
Response from Genie on 27 Mar 2024
Hello Juliet,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

8/10 Good

Antonio

Stayed 4 nights in Mar 2024
Response from Kheywood on 15 Apr 2024
Dear Antonio ,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was work happening in the vicinity of the elevator and one was out of action, causing queues for the other elevator. One staff member at reception was fabulous, the other appeared rather disinterested. Breakfast was fine, but it was very disappointing to have to use plastic plates and cutlery, creating a huge amount of rubbish.
Stayed 1 night in Mar 2024
Response from Kheywood on 25 Mar 2024
Dear Esther,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 Poor

Glenn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dump! Stay away! Reminded me of hotel From 1970’s. The rooms are suites with living room and kitchenette…most people who stay there are construction workers from out of town on long term projects.
Stayed 2 nights in Mar 2024
Response from Genie on 23 Mar 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team so that we can continue to improve.