Outdoor pool

Reviews of Hollywood Beach Resort Cruise Port

2.5 out of 5
Hollywood Beach Resort Cruise Port
101 North Ocean Drive, Hollywood, FL

Reviews

4.6
Rating 10 - Excellent. 64 out of 1000 reviews" "
Rating 8 - Good. 132 out of 1000 reviews" "
Rating 6 - Okay. 225 out of 1000 reviews" "
Rating 4 - Poor. 217 out of 1000 reviews" "
Rating 2 - Terrible. 362 out of 1000 reviews" "

5.2/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ronnie

Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2019

6/10 Okay

James, Casa Grande AZ

Travelled with partner
Liked the location to the beach.The room was spacious and clean. I liked the convenience of a full kitchen. The property needed repair and looked tired needed some updates. We had some leakage of water through the ceiling. They had a portable air conditioner in the bedroom that was very noisy.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lost my reservation. The lone desk agent was unable to help due to the number of guests trying to check in. I asked Expedia to help. They were unable to reach the hotel. Again there was only 1 desk agent who was unable to answer the phone since there were 10 people in line. I had to put Expedia on the speakerphone and go up to the counter. They gave Expedia another contact number which also went unanswered. Even with a prepaid reservation I was unable to stay at the hotel.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Anthony&Kath, Chicago

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the desk clerk had no idea of my reservation she send me to a secondary reception desk that had a sign saying they were close to re-open on monday am the whole place is under construction found it to be a dangerous area .there is no lobby area to speak of. people wondering trough the lobby area parking not available had to park in where they charge 5.00 dollars per hour 30 to 40 dollars daily the evening clerk did find us the room no linen service at all
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Basically told us last second to get out off their hotel at
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2019
Response from gm on 16 Sept 2019
Dear Guest, We love hearing from guests who are satisfied with their stay. We're glad you joined along the river, and on behalf of all of us, come back to sunny South Beach soon! Kindly, The Richmond Hotel

6/10 Okay

idora

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from gm on 16 Sept 2019
Dear Idora, Thank you for your stay and for allowing us to host you on your beachfront getaway. We strive to provide the comforts of home to all our guests, and we hope to have exceeded expectations with our comfort. Until next time! Warm regards, The Richmond Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bad check in , parking and pool closed ......................
Stayed 1 night in Aug 2019

2/10 Terrible

miriampena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too dirthy, no extra towels, I left two days before my due days and I lost money leaving early
Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I liked the pool and the gift shop. The security was pretty nice but other than that it wasn’t a great stay
Stayed 3 nights in Aug 2019
Response from gm on 16 Sept 2019
Dear Guest, Thank you for taking the time to leave us with your valued comments and we regret learning you experienced some inconveniences. Feedback such as yours has allowed us to continually elevate the guest experience, thank you! We take pride in ensuring that every guest feels well cared for, and we hope to better your impression upon a subsequent stay. Sincerely, The Richmond Hotel

2/10 Terrible

Lewis, KY

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There was mold in the room and had to check out. It looked nice in the pictures though.
Stayed 4 nights in Aug 2019
Response from gm on 16 Sept 2019
Dear Lewis, Please accept our sincerest apology for any oversight in our housekeeping, and be assured we have addressed this with our entire team to ensure no other guest leaves with a similar impression. Our team welcomes the opportunity to host you on your next trip to South Beach so we may earn your top scores. Cordially, The Richmond Hotel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusual and felt like you were in danger. Old and not refurbished effectively
Stayed 2 nights in Aug 2019
Response from gm on 16 Sept 2019
Dear Guest, We hold ourselves to a very high standard and believe that our guests should expect nothing less than a five-star experience while with us, even during this transitional period of our hotel. We regret that we let you down during your recent stay, and hope to have the chance to better impress in the future. Best wishes, The Richmond Hotel

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from gm on 16 Sept 2019
Greetings Luis, While we wish we had more information on how best to elevate your experience with us, we hope you were able to reach out to a member of our management team to see all that we have to offer in the heart of South Beach. It is our hope we are able to welcome you again and earn your top marks with a true Richmond stay. Warm regards, The Richmond Hotel

6/10 Okay

K

Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t too impress with the room but the area is perfect
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor experience
Very old and dirty. Smell of cannabis in the corridors. Ridiculous extra charges for parking and resort fees. The room had not been cleaned at all between the nights. On arrival we were met by a very unfriendly "front end" person, who said our reservation was invalid and we had to contact the room owner ??? After lengthy phone calls and nervous conversations it turned out that that person had nothing to do with the resort front desk, which was in a different location. Will never stay again.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
The Hotel Staff are nice and helpfull. The Hotel needs more renovation. All rooms should be upgraded to central air. We had to switch rooms to have Central air. The gym needs alot of work on ventillation and removal of musky carpets.
Stayed 8 nights in Jun 2019

2/10 Terrible

janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Horrible
Bed buds dead roaches in refrigerator pillows were filthy inside.
Stayed 2 nights in Jul 2019

2/10 Terrible

Lila, Brooklyn, New York

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated. However, conveniently located by the beach. No ice machine. Bare minimum amenities. Will not return.
Stayed 3 nights in Jun 2019

4/10 Poor

Steven, Chicago

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location is great. Building and hall carpet need work. We have stayed here 4 times but this was the last. We see no updating of property.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Portable a/c unit unglued from window leaving a hole coffee machine was missing its pot, Shower with very little pressure, no hangers, no hair dryer, front door lose, made noises with drafts, old, discolored curtains, picture in add shows a great jacuzzi that is not working by the pool.
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like it at all, mold and meldew in bathroom, dirty, old, ugly!!!
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room sucio,fuerte olor a marijuana en los pasillos,l hotel no tiene parqueo ,mala atencion por parte de los empleados de expidia en fin horrible
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The check in was not at the same building we walked to the next building to check in and then come back,. The bathroom not that clean.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware we had to go to a separate building to check in. The individuals at the front desk didn't offer for us to leave our bags as we had to walk to a different location for check in. Then we checked in and walked back with our bags, got in a very rickety elevator to go up to the 7th floor. I cannot speak for the other floors, but the 7th was a disgrace. The floor number was scrawled on the wall in red paint that looked like someone used their finger, it was written over a number three which made it all the more confusing. The walls were filthy and needed serious rehab, when we got to the room the door would not open. The key worked, but the handle did not. Security came up and after fiddling with it discovered if you lifted up first then down it would open. The room itself was a pit, it was surface clean, but definitely needed to be renovated desperately. The small institutional sized window would not stay open unless you help it open. The table had a piece of cardboard wedged under one leg so it wouldn't wobble. All in all in was so disappointing especially since the photographs that are displayed not only on this site but at the location of the rooms are completely misleading and I find it hard to believe that they were actually taken in this hotel. Needless to say we checked out immediately and went to stay elsewhere. The way this place is promoted is a sham and I would not recommend this location to anyone ever.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The restaurant at the beach called Grumpy Garys was great.. Unfortunately MOST of the amenities did not operate or were completely broken down. Our vacation started off on the wrong foot when we arrived at the Hollywood Airport in Fort Lauderdale, the Expedia Booking agent had actually set up our RENTAL CAR in the MIAMI FLORIDA AIRPORT, 60 miles away. We paid twice for the rental cars once thru Expedia and the other thru Avis in the Fort Lauderdale Airport
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hallways were dirty smell of marijuana in hallways elevator etc.Did not like then crow
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
As soon as we arrived the girl at the reservation desk was very rude. She told us we need to check in down the road. So we went the way she told us and could not find the building. We went back, and the same nasty attitude, and all she had to say was the go to the red building straight ahead. Other than that it was fine.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should never be advertised on expedia. Elevator is broken, two of the. Hallway carbet was failthy ans smelly. Mattresses are horrible, old and badly used. Pool was closed for contamination.. Drug use and alcohol was inside the hotel in the hallway.. very noisy and no attendant..will never ever come close to this area again..
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not well maintained. The room was dirty, the curtains were put in the opposite and dirty, the bathroom was dirty, the kitchen was dirty. They had a portable air conditioner that was attached to the window and then ducked taped it. Out of the three elevators only one was working the other two had a sign on it that said out of order. To check in and out we had to go to the sister hotel that was next to it. I’ve never seen an awful place like this. I would give it a 0 ⭐️
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired Hotel in Nice Area
Hotel was old and very run down. Check In was at a different address than given on the reservation, even though the Hotel room was in the first building. The initial room they gave us was locked from the inside so we had to go back a few blocks to registration and get another room key. The hotel does not match the area and is in need of a major renovation.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEING IN FRONT OF THE BEACH AND THE POOL ARE, THAT'S IT.
Stayed 4 nights in Mar 2019

2/10 Terrible

K.R., Michigan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one cared about you,at all. Old, dirty and vacant. It was like bring in the Twilight Zone. Only one, out if three elevators worked. Keys didn't work to open room door. The smell of marijuana and urine, reeked in the hallways and stairways. Far from beach. Noone knew where the reservation desk was, which was 1/2 block from our room. Expenses parking (40$ for 24 hours). Ended up booking a different hotel and left. Very horrible experience all around. Do yourself a favor and book something else.
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The are three elevators only one works and sometimes that was out of order. The check in/ check out office was a block away. The plumbing is very delicate we had to have our bathtub snaked and it took over an hour to repair.
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Good news, bad news
Once a grand hotel, this place has a fabulous pool, but the rest is rather run down. 2 of the 3 elevators were out of service and most of the staff seemed not to have answers to basic questions (where is the office, how do I get towels, etc). Room had good kitchen facilities and the view is very good. Great location too Walking past rooms, many reeked of pot and one of the cleaning crew was very surly, though she did open the room for us on our last day when our electronic key stopped working early. With a nice investment, this place could be quite special again, but right now, it’s mediocre to fair. Still, the pool and the location make it worth considering. Be aware that the office is in a building up the road, not in the hotel. The woman at the desk, Areles, was incredibly helpful in resolving some of the issues we faced, like not getting clean towels for two consecutive days.
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Location is great on the Hollywood boardwalk. Everything else is horrible. Elevators don’t work, registration is in another building, dirty carpets in hallway, double bed too small for big people and much more. This should not be listed by Expedia for any price!
Stayed 1 night in Mar 2019

4/10 Poor

Clermont

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like being in a Horror Movie...of all the elevators that were not working, the only one working broke down during our stay. Belt Broke!
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Properties right on the beach, Check in was in a different building, Parking was another $22 dollars a day on top of the resort fee of $17 a day. Building is old and falling apart. Building smells. Only 1 of the elevators work for over a year now,
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is rundown, seedy, unkempt, did not feel safe here, no upkeep, elevators not working for 5 months, registration in adjacent building.
Stayed 1 night in Feb 2019

2/10 Terrible

petertassinari, glouster ma 01930

dirty not friendly pot smell not clean no help when needed
Stayed 20 nights in Jan 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No rooms availble when i arrived. Good thing, facility was a dump. Sent me 45 min away . Apon arrival had no Idea who I was. Had to waite 45 min to get room. Wanted to charge me $30.00 to park of go to public parking 3 blocks away. Breakfast was the joke.
Stayed 1 night in Feb 2019

2/10 Terrible

Tj, Milford pa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mold in the bathroom, kitchen and walls was outspoken. The fact that we were on the 7th floor with only one elevator out of three working was exciting. The pool and hot tube were dirty and had a oily sheen floating on top of the water that made it, inviting. It is a run down poorly maintained hotel that I checked out the very next day. Stay far far far away. Oh and the staff could care less if they book you the wrong room. If I was allowed I would carry a gun there for my personal safety. But on the brighter side if you are looking for a date for a few bucks there were several possibilities I met in the elevator.
Stayed 5 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Scary
Great location but very scary. I was disappointed overall with all the renovations. All three elevators were out of order. So my daughter and myself had to carry our luggage down five flights of stairs.
Stayed 1 night in Feb 2019

4/10 Poor

Juan

Disliked: Staff & service, property conditions & facilities
They need to make some improvements
No good,bathtub clogged and the maintenance answer was that the building was to old, only one elevator working out of three,no front desk,room safe didn’t work and the hallways smelled weird ,won’t recommend to a friend
Stayed 2 nights in Jan 2019