The customer service was terrible. We booked a two bedroom apartment, when we checked in I was really disappointed with the cleanliness of it. At the floor in the kitchen was a big rust spot, on the patio were somebody's empty cans and clothes. Shower floor was really dirty. The sliding door was not working. In few days something happened on the upper floors and a stream if water was falling from their balcony at ours patio . Our patio was full of mud , I called few times asking to clean it, but nobody came. Lately, around 10 pm water started to leak from the ceiling in kitchen, all the floor was wet. We called them and a manager came to check and she tried to blame us at first that it might be because we didn’t close the patio door. Then she realized that the ceiling over the cabinets is wet inside and its too much water for a condensate , and we actually didn’t keep the door open. So finely they decided to move us at 12 am in another apartment. Nobody apologized at that moment. Few times during our stay Ive been calling and asking to bring something and nobody came. Overall the hotel is nice but the maintenance and the customer service is really bad.
