Fluvial Vallarta Holidays from £1,671

This is not an all inclusive resort! You get either 2 or 3 included meals depending on the duration of your stay. You have to personally visit the front desk daily to make dinner reservations, you cannot do it in advance or all at once unless you’re a premium member. They offer a premium option that is needed for literally everything unless you’re okay with no service and rubbing alcohol as alcohol. They serve drinks in poorly washed cups with leftover tajin from the person who last had the cup. The majority of the staff hardly speak or don’t speak English at all, making it very difficult to communicate. To use room service, you have to place your order then go and pay for it at the front desk for room service to prepare your order. Do yourself a favor and stay somewhere else!

The staff and food was like no other. We will be back!

This was our first time to Casa Velas. We liked how everything looked. It has beautiful landscaping and it is maintained very well. We were greeted warmly and everyone we passed always met us with a smile, a greeting, and a hand placed over their heart. The entire staff is genuinely gracious and kind. Many team members went out of their way to accommodate us which we appreciated. The restaurant service and the food were outstanding. I ate so much! I even requested chorizo added into my chilaquiles and eggs Benedict and the chef made great dishes with it. Even the appetizers (salad, soup, and caprese) were delicious. In fact, I ordered both the Cesar salad and the Tropical Caprese along with my dinner because I couldn't decide on which one to get. There was also a wide variety of drinks available at the restaurant, Pool side bar, and Lobby Bar. The Beach Club (their property outside of the hotel) had great service too and their Tostada Zen was so good that we had 3 of them. A shout out to some of the employees that we encountered were Sarahi and Miguel at the front desk, Ramon and Antonio at the pool bar, and Omar, Gerardo, and Ulises at their restaurant. It is employees like the ones I mentioned above that make us want to return. Not only is their hotel beautiful but they have team members who are the ones who make the experience worth it.