Ratings based on 1,879 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Miami, FL

Expected more from A Waldorf Astoria Resort

Posted 15-Aug-2016
Pros: The beach.
Cons: Everything needs to be improved. From the property to some of the people working there. While some aspects were nice others were pretty bad.
Location: The location is good if you want to be away from Duval madness. Takes about 15-20 min to walk over to Mallory square.
The minute we entered the building I knew I made a mistake booking there. Things looked even more outdated when we walked to our room. The description of "ocean view" is misleading. It should be a bit of ocean view through the palm trees. I booked a room described as "ocean view" and it should have been partial. There are actually very few ocean view rooms due to how the building is situated. The property has strange statues of random looking older man placed everywhere (fire the decorator!!) that gives the entire place the retirement home feel. The room was ok but stains on carpet and chairs, rust on shower door, stain and scratches on front door. I sincerely fell for the "Waldorf Astoria" name and expected more. It's sister resort Casa Marina Waldorf Astoria Resort is another story all together. Much better looking place. If I come back to Ket West, this is where I'll stay instead.
5out of 5
by A verified traveller from maryland

Beautiful hotel. Steps to the beach and pool.

Posted 12-Aug-2016
Here for my honeymoon. Very relaxing trip and hotel staff was very helpful and pleasant.
5out of 5
by A verified traveller from Miami

Nice hotel, pool with beach and watersports. Hammo

Posted 08-Aug-2016
Super nice Nice hotel, pool with beach and watersports. Hammock and very delicious food
4out of 5
by A verified traveller

Posted 08-Aug-2016
Pros: everything
Cons: nothing I can think of
Location: excellent
well except that I was lead to beleive I was to get free cont breakfest everything was really good. The staff & everyone embloyed there were very nice & helpfull.
5out of 5
by A verified traveller

Excellent location

Posted 01-Aug-2016
Visited for our honeymoon, it was amazing. Hotel was on a great location, staff was helpful and friendly.
5out of 5
by A verified traveller from Dallas

Wonderful time at The Reach!

Posted 29-Jul-2016
Had a fantastic time at The Reach Hotel! The staff was awesome! From Andreas and Diana at the front desk and Galina at the shop, to Mark at the cabana and Justin and Ashley at the restaurant/bar, everyone was amazing, friendly and obviously committed to great customer service! Our room was lovely, and we enjoyed the pool and private beach, as well as the live music every evening featuring CW Colt (aargh!) at the patio bar. All in all an excellent vacation!
5out of 5
by A verified traveller

Posted 28-Jul-2016
Cons: Lower drink prices - 12 for a mixed drink is just too pricy for my taste 10 would suffice.
Was a very nice stay this week. Staff was very friendly and nice. We had a couple times where our room key stopped working, but they got us up and running again. It was just a little inconvenient because we were so far from the front desk. Easy access to the beach which while small, there is still enough room for you. They comp you umbrellas, chairs, and little tables. The staff sets these up for you as well as gives you towels and chair liners. Servers will come around to take your order for food and beverages. The room itself was perfect. We had an ocean view king and could see the ocean. Comfy room and bed! Lofted ceilings. A big sink to hold everything for two of us, and the temperature inside was always cool enough. I really liked how they came around during beach and pool days to offer Italian ices, cold towels, and had "Hydration stations" with infused ice water. It was fruity and refreshing. The pool is a nice L shaped, even with kids jumping in, there was enough room to chill alone far away and not get splashed. There is a ledge the whole way around it that you can sit on while in the water, which is very relaxing. The location is perfect, close to Duval street and Southernmost Point, but opposite of Sunset Celebration (which is definitely walkable), so your side of the island isn't completely overrun by foot traffic and tourists. They have bikes available for rent for $20 a day. Loved it and would definitely recommend.
5out of 5
by A verified traveller

Posted 23-Jul-2016
Excellent, quiet, location with beautiful clean rooms, a great beach, lots of activities, swimming pool and plenty of dining spots on the property. Really liked being at the quiet end of Duval and the Butterfly Conservatory is a must see.
5out of 5
by A verified traveller

Perfect stay!!!

Posted 12-Jul-2016
We came down for a ladies weekend getaway. This was the perfect place to get away for a few days. The room was beautiful. The staff was extremely friendly and very courteous. They were very helpful in finding us all the right places to go and made several wonderful suggestions. We were both very impressed and will definently be back again for another visit. Thank you to The Reach and your amazing crew
5out of 5
by A verified traveller from columbia tn

was the best vacation we ever had .

Posted 28-Jun-2016
Pros: clean and friendly the best beaches and things to do . just go thru the motel for anything you want to do
Cons: none, they had it all !!!
Location: wow anything you want to do on a trip!
was well over expectations Gorgeous in every way !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!