Needs a major facelift!
This hotel is in a great location and the staff is very friendly; however, the condition of the hotel is very poor. The walls are peeling, baseboards are cracked, the tile floors in the rooms are very unwelcoming and grimy, the furniture needs to be updated...I could go on. If you're looking for a luxury hotel, stay at The Reachs' sister property, Casa Marina. It's beautiful. Better pools, beach and overall condition!
Comment from Hotel Management
20-Oct-2016 by -Luke, Hotel Management
Thank you for your recent visit and review of The Reach Resort, Key West. Your scores assist us in identifying areas we are excelling in, as well as areas that need improvement. We appreciate your kind words in regards to our staff and location, however we regret we fell short of expectations in other areas. We are currently in the midst of making vast improvements to our resort, and hope you'll give us another chance once this is complete.