Awful Experience at the Reach Resort.
So we booked a room through Expedia with two double beds and paid a ridiculous amount of money to stay in a resort that was the eqivalent of a Hilton, don't let the Waldorf Astoria name fool you. While in route to Key West they left a voicemail at 6:30 pm that they were 100% sold out and that they "upgraded" our room. At check in this meant one of us had to sleep on a sofa bed that they tried to sell as a Queen bed. I explained to them that is not what we booked and how can they just assume we would be OK with this change. I'm sorry but a sofa bed is essentially a couch. If I wanted to sleep on a couch we had 8 other friends staying at other resorts and I could have stayed there for free. They said well that's all we have so you need to take it. We stayed there for 4 days and it was not a great experience. We ate breakfast at Spencer's twice and the service was really slow. We had to ask for our check 3 times one morning and it was not busy. At check in they knew I was upset, so they offered to take the resort fees off of my final bill which was around $30 per day. Well, you guessed it at checkout time the resort fees were on the bill, so we had to explain to a new person the whole story about the upgrade that put one of us one a sofa bed. My experience at The Reach was very disappointing. This entire scenerio was unnecessary and aggravating. BEWARE OF THE REACH and watch their upgrades. They might not be doing you any favors.