Ratings based on 1,867 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 23-Jul-2016
Excellent, quiet, location with beautiful clean rooms, a great beach, lots of activities, swimming pool and plenty of dining spots on the property. Really liked being at the quiet end of Duval and the Butterfly Conservatory is a must see.
5out of 5
by A verified traveller

Perfect stay!!!

Posted 12-Jul-2016
We came down for a ladies weekend getaway. This was the perfect place to get away for a few days. The room was beautiful. The staff was extremely friendly and very courteous. They were very helpful in finding us all the right places to go and made several wonderful suggestions. We were both very impressed and will definently be back again for another visit. Thank you to The Reach and your amazing crew
5out of 5
by A verified traveller from columbia tn

was the best vacation we ever had .

Posted 28-Jun-2016
Pros: clean and friendly the best beaches and things to do . just go thru the motel for anything you want to do
Cons: none, they had it all !!!
Location: wow anything you want to do on a trip!
was well over expectations Gorgeous in every way !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4out of 5
by A verified traveller

Nice place, nice location.

Posted 13-Jun-2016
Hotel staff very attentive. Pool and location were nice. Room was clean just a bit small for family of 4.
4out of 5
by A verified traveller from Fayetteville, AR

Walking distance to almost everything

Posted 05-Jun-2016
Pros: Didn't meet to drive for a week!
Cons: Beach needed sea weed cleaned and extend outside bar hours.
Location: Location was on the quiet end of old downtown but walkable to everywhere.
Had to change rooms to get the garden view promised. After that all was great and the restaurant was excellent.
4out of 5
by A verified traveller from Louisiana

Great Hotel on the beach

Posted 18-May-2016
Pros: beach and service
Cons: It took a little while to get hot water in the shower.
Location: We rented an electric car to get around the island but very close to Duvall Street, which is the night life and good shopping.
Great vacation get away. Hotel restaurant was wonderful! Michael was our waiter most of the time and he was very knowledgeable about the island and activities. Food was excellent!!! All staff very happy and helpful!!!! We were up graded with our room upon arrival and the studio room was very spacious and comfortable. Easy to go from beach to the pool. We will come back!!!
4out of 5
by A verified traveller

Very nice accommodations and convenient to keywest

Posted 17-May-2016
The actual hotel and staff are both very nice but they have a lot of fine print and add-ons that they do not reveal until check out. The reservation and price said daily fees were included and we were hit with an unexpected $200 charge when we checked out. There must have been some stipulation well disguised indicating this because I made sure to read all the reservation details prior.
4out of 5
by A verified traveller from Rochester, NY

The Reach

Posted 28-Apr-2016
Pros: The view of The Gulf of Mexico, cleanliness, staff, and locality.
Cons: Leaving the outside bar open longer. I love sitting outside after walking Key West all day. It would be nice just to relax outside and enjoy.
Location: Great location. Walking distance to everything.
Ocean room view was beautiful. Outside bar closes at 5 pm. Went to Casa Marina instead. Spencer's By The Sea has excellent food. Room was not cleaned until 5-5:30 in the afternoon. Close to Duval and other major streets, restaurants, and shops.
3out of 5
by A verified traveller

Hôtel propre mais sans charme

Posted 27-Apr-2016 on Hotels
Hôtel plutôt décevant, surtout pour Key West qui est une ville pleine de charme. Personnel plutôt sympathique mais le lobby n'est pas très chaleureux. L'établissement est assez impersonnel avec des dédales de couloirs bétonnés en extérieur. L'intérieur des chambres est assez joli mais elles ne sont pas très grandes. Piscine agréable, et le restaurant extérieur dispose d'une jolie vue sur l'océan surtout le matin au lever du soleil pour le petit-déjeuner. Notre formule comprenait le petit-déjeuner, qui nous a quand même été facturé à notre départ. Mais après l'avoir signalé, tout est rentré dans l'ordre.
5out of 5
by A verified traveller from Denver, CO

Recommended resort.

Posted 25-Apr-2016
Pros: Quiet location. Beautiful facility and beach.
Cons: Availability of less formal dining facility other than limited snacks in the gift shop or white cloth atmosphere at Spenser's.
Location: Consider renting a scooter, or accept taxi fees to visit attractions. Car rental on Key West is not realistic.
Beautiful facility, great staff, wonderful stay!! Concierge service was outstanding. Water activities were booked and available on site.