Not what I would have expected from a Waldorf prop
The carpet in our room was soaking wet when we checked in, the tiles on the floor were also damp and visibly dirty. The room itself was nice, but we had booked an ocean-view suite and had expected a true "ocean view". Instead we got a very minimal ocean view, barely visible through the palm trees planted along the courtyard of the property, (which was very beautiful, but not the ocean). the main elevators and hallways throughout the hotel were visibly dirty, too- definitely not what you would envision from a Waldorf property. Overall, the hotel was not bad, the beach is gorgeous and the staff was friendly and very helpful, but again, not exactly what one would have expected from this type of
Comment from Hotel Management
30-Jan-2017 by -Luke, Hotel Management
Thank you for leaving a review of your recent stay at The Reach Resort. We appreciate your feedback, but I'm disappointed you did not have the great experience at our resort that we aim to provide at every opportunity. I'm glad you found many areas of our property to be so nice, but I ultimately regret that we didn't provide you the experience you deserve. I hope you'll still consider our resort the next time you visit Key West.