Ratings based on 1,960 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Merrick NY

Nice Hotel on the beach. Grounds were beautiful.

Posted 20-Jan-2017
Pros: On the beach, clean, Beach Concierge service, good restaurant, close to Louie's Backyard and Duval St.
Cons: Service a little bit.
Location: Close to all that Key West has to offer.
Staff was mostly exceptional. A few times at the counter the staffers seemed busy or not too eager to help.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2017
Nice hotel with a nice pool and beach. The construction currently under way is mildly annoying
Comment from Hotel Management
20-Jan-2017 by -Luke, Hotel Management
Thank you for your review and recent stay at The Reach, Key West. Our staff strives to provide excellent service in any situation, and we appreciate your compliments, as well as your patience, while we are making improvements to our resort. We sincerely regret any inconvenience caused, and hope you'll return sometime to see our improvements firsthand.
4out of 5
Recommended
for Everyone
by A verified traveller from South Florida

Good price value Hotel

Posted 17-Jan-2017
Overal experience Good. Some sections under structural remodeling. Has every thing you may need, very important, Beach access, great view, nice common areas. Staff is very friendly and profesional.
Comment from Hotel Management
18-Jan-2017 by -Luke, Hotel Management
Thank you Jon for your great review of The Reach Resort! We are pleased you enjoyed our resort and beach, and hope that you'll return for another pleasant vacation soon!
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and close to the beach

Posted 15-Jan-2017
Pros: Location/Staff.
Cons: lot of visible maintenance work. should provide free parking for guests staying 3+ days.
Location: There are only few places all together you could go in key west; the sunset sailing was great! enjoyed what Duval St. had to offer.
Excellent hotel; staff are nice and great hospitality! definitely will stay there the next time!!
Comment from Hotel Management
20-Jan-2017 by -Luke, Hotel Management
Thank you for taking the time to share your wonderful review of The Reach Resort. We are happy that you had a great time and were able to experience everything that makes our resort a special place in Key West. We also appreciate your compliments in regards to our staff. We look forward to your return visit, sometime soon!
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel on the beach

Posted 07-Jan-2017
Had a great time at the Reach. The staff was friendly and very helpful. The room was nicely done and up to date. I only had one issue with billing. There were many charges that weren't mine but I was able to clear them up. I was glad I looked at my bill.
Comment from Hotel Management
20-Jan-2017 by -Luke, Hotel Management
Thank you for your recent stay and review of The Reach Resort, Key West. We are glad that you had such a good time! Our close proximity to Duval Street, combined with our natural beach (rare in Key West), makes us a perfect vacation destination. We hope to have you back for a return visit soon!
4out of 5
Recommended
for Couples
by A verified traveller from New York,NY

Lovely front staff, outstanding restaurant

Posted 03-Jan-2017
Pros: The location and the restaurant. The availability of water sports.
Outstanding location. The in hotel restaurant was fabulous and reasonable for the quality. pool staff very accommodating and number of lounges was adequate even at a very busy time. Standard room is substandard as designed for wheelchair access. Half height closet not good. Excellent TV. Not noisy.
Comment from Hotel Management
04-Jan-2017 by -Luke, Hotel Management
Thank you for your great review of The Reach Resort, Key West. We are glad that you had a pleasurable stay, and appreciate your comments in regards to our staff. We look forward to having you back for a return visit soon!
4out of 5
Recommended
for Everyone
by A verified traveller from Fishers Indiana

Relaxing and Convenient location.

Posted 02-Jan-2017
Pros: Location
Cons: Bar TV
We choose this Hotel due to both its private beach and room view of the Ocean. Room was adequate, however the Suite we choose only had one direct HVAC vent. The air had to be set quite cold in order to cool the other side where our daughter had to sleep. The only other disappointment was lack of TV in the Bar area for Playoff Football. Overall the Staff inside and serving in the Pool area were attentive and fantastic!
Comment from Hotel Management
04-Jan-2017 by -Luke, Hotel Management
Thank you for taking the time to share your comments of your recent experience at The Reach Resort. Providing excellent service in a luxurious setting is our priority, and we really appreciate your kind comments in regards to our staff, and resort grounds. We look forward to welcoming you back sometime soon
3out of 5
by A verified traveller

Good location, small rooms, overpriced.

Posted 29-Dec-2016
Everything costs extra. $500 per night should include breakfast, parking and internet. No one likes to be nickel and dimed. Rooms are tiny but reasonably equipped. Better hotels nearby for less $$$ and better amenities.
Comment from Hotel Management
29-Dec-2016 by -Luke, Hotel Management
Thank you for your recent review and stay at The Reach Resort, Key West. We are pleased you enjoyed our location, but regret you feel you did not receive good value during your stay. We do price our hotel competitively with other hotels on the island, and The Reach has the BEST beach on the island. Keep in mind that winter is peak season in Key West, our rates are much lower in the summer months. We do hope you'll consider staying with us again sometime, I'm confident we can exceed your expectations with another opportunity.
5out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

10 days before Christmas in Key West

Posted 24-Dec-2016
I went to Key West December 15th to 19th for a quick get away. I typically go to KW once a year and stay at various hotels depending on price and availability, but have to say The Reach is my favorite. I love the location and their beach. The restaurant is great, too, and I enjoy sitting outside near the beach. They have excellent coffee and a nice shop with quality items. Very peaceful and beautiful. Highly recommend!
Comment from Hotel Management
28-Dec-2016 by -Luke, Hotel Management
Thank you for leaving a review of your recent stay at The Reach Resort. We always appreciate guest feedback, and I'm glad to hear you thought so highly of much of the resort. Our resort grounds, and beach are definitely one of the biggest attractions at our property--they really are beautiful and offer a great, relaxing environment. Next time you're in Key West, please consider staying with us again!
4out of 5
Recommended
for Everyone
by A verified traveller from Fort Worth

Did not like the amenities fee of $100 as we did n

Posted 21-Dec-2016
Dining room over priced but service was nice. Bar food needs to be expanded.
Comment from Hotel Management
31-Dec-2016 by -Luke, Hotel Management
Thank you Yvonne for your recent stay and review of The Reach Resort. We appreciate your compliments in regards to service, but regret you feel you did not receive good value while at our resort. We would like to point out to other readers that we do charge a $30 per day resort fee. This is listed on all Expedia outlets at the time of booking. We do hope you'll return sometime, I'm confident we can exceed your expectations, given another opportunity.