Ratings based on 2,103 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

check out

Posted 18-May-2016
It was great experience. The only thing that was disappointing was the checkout. She made us feel as we were an inconvenience.
5out of 5
by A verified traveller

10 out of 10 this is the place to stay!!!

Posted 17-May-2016
This is the place to stay while you are in Key West!
5out of 5
by A verified traveller from Paris

Hôtel génial en bord de mer et super piscine

Posted 16-May-2016
2 nuits au paradis... Très bien placé, avec place de parking attitrée devant sa chambre. Plusieurs piscines trop sympas. Vue mer depuis la piscine principale et la réception de folie c'était magnifique. On a adoré !! Comme sous les tropiques...Calme.
4out of 5
by A verified traveller from Rochester, NH

Great location, right on the water

Posted 15-May-2016
Pros: Location, amenities
Cons: Offering complimentary continental breakfast would be nice. Advertising a private beach is misleading as there is no water access.
Location: Beachfront, right near Duval St and points of interest. Scenic.
Loved staying here. Staff was helpful and friendly. Location was perfect. It is walking distance to everything and right next to a public beach. The pools were great, too. Staff is available 24 hrs / day.
4out of 5
by A verified traveller

Posted 12-May-2016
Supert hotell med hyggelig personale, flott beliggenhet og mange fine fasiliteter for voksne og barn. Store og fine rene rom. Skal absolutt bo her neste gang også.
5out of 5
by A verified traveller

Perfect location, great pools, great service

Posted 12-May-2016
Pros: Everything
Cons: The steps to the pier were broken when we went- we always enjoy using these
Close enough to bike to the duval action, but quiet at night. 3 beautiful pools, water yoga classes, great spa and nice beach
4out of 5
by A verified traveller from Reykjavik Iceland

Nice hotel with access to a limited beach

Posted 12-May-2016
Pros: Mostly everything, food at bar was good, nice access to beach, cycle rental, nice frontal desk employees.
Cons: Bed matresses number 1. Parking is expensive.
Location: Everything is in walking distance. Duval street starts beside the hotel.
We stayed in room 393 which is a nice room with a small balcony, very quet. The room was clean, but the matresses in our king size bed were worn out and made a lot of noise when we turned in the beds waking up the partner. They need to be replaced. Hotel grounds are nice and well kept. I would definetly give this hotel a 4.5 review if the bed had been better, so I give it a overall 4.
5out of 5
by A verified traveller from Providence Ri

Beautifully decorated rooms and great location

Posted 11-May-2016
Pros: The room was beautiful and well decorated. I loved how big the shower was and the toiletries we were provided. The pool service was spectacular
Cons: The woman at the Simonton lobby. She was rude and unaccommodating
Location: Ten minute walk to Duval st and right next to the public beach. Lots of restaurants near by
this was my first trip to Key West and my partner found this hotel through A third party website. We booked a balcony room with an ocean front view but we received a parking lot view. I asked the woman in the lobby for the room we originally asked for and she told me if I wanted to see the beach just go outside..... We had a print out saying we booked an ocean front view and she says to get a room in one of the buildings for the view our print out, with our confirmation of what we thought we purchased, the woman says "well that room cost more money". My partner saw I was getting red in the face so he did his best to pacify the situation and escorted me to one of the pools. Besides that one woman who is the Simonton lobby everything else was great. The other staff was kind, the room was awesome, plus the location was close to Duval st and right on the beach. Next time I book I will extremely specific and double check to make sure I get the room I ask for. Our room though was beautiful. The decor was classy and modern, the bathroom was nice and big. The bed was my favorite part of the room. The beach was ok but I was told prior that key west beaches were man made and small. The water though was very clean. Since this hotel is advertised as a resort they should consider hiring waiters to take drink and food orders for beach patrons we do not have to get up every time you want something.
4out of 5
by A verified traveller

Awesome hotel and would stay here again

Posted 10-May-2016
We've been to their hotel's café several times and wondered about staying there. Did that last week Wed-Mon. Hotel is very clean and the pools/bars are awesome. Room was nice and close to the pool. Two things that could improve: 1) both Mattresses made noise when you sat on them. 2) You cannot see the TV from the desk.
3out of 5
by A verified traveller from Tokyo

Southern Most Point に近いホテル

Posted 08-May-2016
ホテル全体が清潔な感じです。ただ、2階の部屋に上がるエレベーターがなかったので、荷物を持って移動するのが大変でした。