Beautifully decorated rooms and great location
this was my first trip to Key West and my partner found this hotel through A third party website. We booked a balcony room with an ocean front view but we received a parking lot view. I asked the woman in the lobby for the room we originally asked for and she told me if I wanted to see the beach just go outside..... We had a print out saying we booked an ocean front view and she says to get a room in one of the buildings for the view our print out, with our confirmation of what we thought we purchased, the woman says "well that room cost more money". My partner saw I was getting red in the face so he did his best to pacify the situation and escorted me to one of the pools. Besides that one woman who is the Simonton lobby everything else was great. The other staff was kind, the room was awesome, plus the location was close to Duval st and right on the beach. Next time I book I will extremely specific and double check to make sure I get the room I ask for. Our room though was beautiful. The decor was classy and modern, the bathroom was nice and big. The bed was my favorite part of the room. The beach was ok but I was told prior that key west beaches were man made and small. The water though was very clean. Since this hotel is advertised as a resort they should consider hiring waiters to take drink and food orders for beach patrons we do not have to get up every time you want something.