Ratings based on 2,195 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 29-Jul-2016
The staff was more than accommodating! We will definitely be back. I can't say enough : )
5out of 5
by A verified traveller from Marlton, NJ

Close to everything. Pools are great. Nice rooms

Posted 29-Jul-2016
Came for our anniversary and my 50th birthday. Loved it! So much to do.
1out of 5
by A verified traveller from Minneapolis

Misleading Plastic Hotel

Posted 27-Jul-2016
Pros: It was clean.
Cons: Stop misleading potential customers about your hotel being located on a beach. Or at least a nice beach.
Location: Its Key West. Everything is close to everything. Nothing extraordinary about this hotel and its location.
We usually steer clear of 'resorts" because they are like a plastic banana with no character. No exceptions here. A large complex with a lot of units which I imagine Disney would feel like if we ever went there, which we won't. We were fooled by the hotels website which gives the impression that it is right on the beach, which is the only reason we selected it. Well it is sort of I guess. Its on a very small public beach which was gross with seaweed and sea slime. Not the hotels fault, but very disappointing to say the least. They also have a "private" beach which is nothing more than a couple of large sand box's with some palm trees. The water is about a five foot drop from the seawall. I know we aren't the only ones to be suckered into the "on the beach" con because I spoke with several restaraunt owners who knew exactly what I was talking about when I explained why we picked the place. Very deceiving Southernmost Resort. Although I know you aren't the only one, there are others that do the same. My fault for steering away from the boutique hotels we usually prefer and generally have a much better experience with. There are plenty in Key West and they are as close to any beach, a nice one, that this hotel is. Choose one of them. You will be happy you did and have more money in your pocket when you leave.
4out of 5
by A verified traveller

Nice location.

Posted 26-Jul-2016
Pros: Location
Location: Just blocks away from everything to do in Key West.
Staff was very accommodating, nice pools and bars. Concierige was very helpful in booking tours and rental of bikes .Woul d definitly stay here again.
5out of 5
by A verified traveller

Beautiful resort close to the beach

Posted 25-Jul-2016
Overall our experience was wonderful, staff was friendly and hotel was maintained exceptionally well. Coming from a facilities background, I always look at the maintenance of the facilities that we stay in. Good job by hotel maintenance.
5out of 5
by A verified traveller from Boston ma

Nice hotel.

Posted 22-Jul-2016
The best very clean and relax. Recommend for everyone. Nice pools and bars. Parking is paid but it's okay
5out of 5
by A verified traveller from New York

Excellent, all around experience!

Posted 21-Jul-2016
Pros: Facilities (rooms, grounds, pools) were Impeccable! Staff was Fantastic! Location Terrific for downtown!
Location: Location terrific for downtown - Duval Street! Biking around the island is Great!
Our stay in April was top notch. The hotel was beautiful, our room - lovely and the staff was amazing. The location is prime for relaxing and going out on the town. The entertainment director Mike was terrific. He organized games and entertainment for guests which was so enjoyable. He held a great wine tasting, beer tasting and a tour of the beautiful Butterfly Conservatory. We plan to go back again the next chance we get. It was one of our best vacations thus far. Can't wait to return!
5out of 5
by A verified traveller from Toulouse

Hôtel de luxe idéalement situé à Key West

Posted 21-Jul-2016
Chambres spacieuses ultraconfortables avec vue sur l'océan (zone B), baignade possible depuis le ponton de l'hôtel,magnifiques jardins,belles piscines et... calme parfait la nuit... Duval street à 2 pas.
5out of 5
by A verified traveller

Great staff

Posted 20-Jul-2016
Wonderful attentive staff . Beautiful pool and pool management .
5out of 5
by A verified traveller from Ohio

Nice hotel staff friendly, helpful. Nice pools

Posted 20-Jul-2016
Everyone was very helpful and friendly loved the Tranquilty pool. So glad I picked this resort to stay.