Ratings based on 2,771 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from pennsylvania

Great hotel close to everything.

Posted 17-May-2017
Pros: Location and charm
Cons: Room was dark due to its location and the dark wood furniture. A better look over the bathroom/room for spotless cleanliness and things left behind.
Location: Duval street, La te da restaurant and shows, a little longer walk to Commotion on he Ocean, but good exercise when vacationing.
Had a wonderful time in Key West with my two daughters, who are in their 20's. Everything is within walking distance. We like to walk when we are away for exercise, so it worked out great. Two things, a left over bar of soap was on our shower shelf from previous traveler and the room was a little dark, which was due to where we were situated and the dark color of the furniture furniture didn't help. Another room options would have helped cure that. Would definitely stay there again.
1 out of 5
by A verified traveller from Miami, FL

terrible experience gift on mother's day

Posted 16-May-2017
I was surprised when my wife wake me up showing me the visitors we had many little roaches in room 197
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2017
This is a beautiful resort. It is on the quiet end of Duval Street, but not far from the action. Nearby shopping was better than in the bar area. It was a very pleasant stay.
2 out of 5
by A verified traveller

No pool view in pool view room

Posted 14-May-2017
Pros: The location was amazing.
Cons: Clean the rooms better, don't sell a service you don't have (e.g., pool view doesn't exist per front desk employee)
We were at the end of a Peru trip with a layover in Miami and looking forward to a relaxing couple days in the Keys before heading home. I splurged and bought upgraded rooms because my husband like water views. I selected a Pool view room but alas, there is no such thing as a pool view room. They were fine taking $80 more per night for a pool view room but when I mentioned there was no pool view, they said "Oh, none of the rooms actually have a pool view" Then why do you advertise and sell pool view rooms. VERY DISAPPOINTING! Also, although the room itself although spacious, it was dirty. The grout was heavily darkened in multiple places, there were small bugs in the bathroom, parts of the floor looked like they hadn't been mopped and the showerhead was only 35-40% effective ... it needed to be soaked in vinegar because the nozzles were plugged. Housekeeping also left a bag of towels outside our room the entire time we were there and the hallway up to the room smelled like urine.
Comment from Hotel Management
16-May-2017 by General Manager, Hotel Management
Dear Traveler, Thank you for your recent stay with us, however, I am disappointed to learn it did not meet your expectations. The review of your room is far from our standards and absolutely needs to be addressed. I apologize as it seems like you received incorrect information regarding your room exposure. Although unfortunate, we need to know of these issues so we can prevent them from happening in the future. Your comments were used as a training tool, so I thank you. I hope that you do choose our Resort again when traveling to Key West, we are confident we can show you a 5 star SOMO stay! Always at your service, Matthew Babich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Amazing vaca

Posted 14-May-2017
Me and my wife stayed in room 297. We overt looked the pool and it was a gorgeous view. My wife was competent in awe the min we Walked in the room. The entire staff, were extremely helpful and cheerful, there's 4 different bars, great beach view's and very relaxing. We stayed 3 nights and it was everything i could've expected and more. ..... with that being said i do want to add that i almost cancelled my reservation because of some reviews on here. Im so glad i didn't. Don't believe all the crap people say. It's not an all enclusive resort, don't whine because you didn't get a chocolate on your pillow! Sure there was sea weed on the beach but guess what that comes in 3 times a day and they get rid of it the best they can. They can't control the sea. As for soft pillows, yes they're soft and they were great. If you have a issue where you need a hard pillow then bring your own!!!!! Sorry for the rant just upset cuz the bad reviews really almost killed an AMAZING vacation for my wife and I. Just wanted to set the record straight.
Comment from Hotel Management
16-May-2017 by General Manager, Hotel Management
Dear Best Vaca, I am thrilled to read your kind words about our Resort. We are so happy you and your wife had a 5 star SOMO stay! We like to think we have the best Resort on the Island with the best staff, all to create the "best vacation ever!" Our team strives daily to provide exceptional customer service and its reviews like this that give us a lot of pride in the product we deliver daily. One thing we are good at is creating memories that turn into traditions, so we look forward to welcoming you back next year! Always at your service, Matthew Babich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel, pool, and beach

Posted 11-May-2017
This place was gorgeous. When we arrived we were so happy I researched hotels ahead of time and found this place. The room was very nice and the bed was comfortable. The only flaw was the pool area smelled because of the outdoor bar. There was a smell of stinky fruit and smelly old fruity drinks-like a sour garbage smell. Nothing I couldn't get past. It just needs a good cleaning. The beach is really cool and the outdoor restaurant near the beach had a good Bloody Mary. We would definitely return.
Comment from Hotel Management
13-May-2017 by General Manager, Hotel Management
Dear Traveler, Thank you for your 5 star review! We are delighted you enjoyed our resort! We would like to apologize for the odor you experienced, that is absolutely something we need to correct. Our guests are the eyes and ears of our operation, so we thank you for bringing this to our attention. We look forward to your return and are excited to host your next 5 star stay! Make sure to bring your Friends and Family! Always at your service, Matthew Babich General Manager mpbabich@southernmostresorts.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful room with a pool view

Posted 10-May-2017
Perfect stay - for engaged overlooking the ocean by the flags under the palm trees. We'll be back for sure!
Comment from Hotel Management
13-May-2017 by General Manager, Hotel Management
Dear Traveler, Thank you for your 5 star review. We are delighted you enjoyed our immaculate ocean views! There's nothing like lounging in a hammock at the edge of America. We look forward to your return trip, make sure to bring your Friends and Family so we can hold their 5 "perfect" stay! Always at your service, Matthew Babich General Manager mpbabich@southernmostresorts.com
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Beautiful property,great location,wonderful staff!

Posted 10-May-2017
Would highly recommend. Beautifully kept property with multiple pools/bar/beach. Room was very clean. Staff was above and beyond, very pleasant. Bloody mary made by Cindy at the pool closest to the beach was amazing. The pool had complimentary pool floats for guests. Mostly couples staying here but would recommend to anyone wanting some R&R with the option of getting a little wierd as duval st. is a stones throw away!
Comment from Hotel Management
13-May-2017 by General Manager, Hotel Management
Dear Alison, Thank you for your recent review of your stay. We are glad that you enjoyed! As you mentioned, our location is perfect for not only a little rest and relaxation, but all the fun Key West and Duval Street has to offer. We hope that you will choose the Southernmost Beach Resort as you go-to destination when traveling to Key West. Always at your service, Matthew Babich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Best location on the island.

Posted 10-May-2017
Pros: Clean and friendly
Location: In the heart of everything
I had the best time ever. Hotel was close to the beach and restaurants. Pool and bar areas were clean and the staff was great.
Comment from Hotel Management
13-May-2017 by General Manager, Hotel Management
Dear Traveler, Thank you for your recent stay with us and the great travel tips for our future guests. We want all of our guests to leave feeling like they had the "best time ever!" We would have to agree with you in saying, we have the best location on the Island; right in-between the famous Duval Street and the beautiful Key West coastline. We look forward to hosting your next trip to Paradise! Always at your service, Matthew Babich General Manager
2 out of 5
by A verified traveller

Posted 08-May-2017
Room had bug when we checked in. Restaurant has bad food. The pools aren't appealing (small and water is not clear). Location is good.