No pool view in pool view room
We were at the end of a Peru trip with a layover in Miami and looking forward to a relaxing couple days in the Keys before heading home. I splurged and bought upgraded rooms because my husband like water views. I selected a Pool view room but alas, there is no such thing as a pool view room. They were fine taking $80 more per night for a pool view room but when I mentioned there was no pool view, they said "Oh, none of the rooms actually have a pool view" Then why do you advertise and sell pool view rooms. VERY DISAPPOINTING!
Also, although the room itself although spacious, it was dirty. The grout was heavily darkened in multiple places, there were small bugs in the bathroom, parts of the floor looked like they hadn't been mopped and the showerhead was only 35-40% effective ... it needed to be soaked in vinegar because the nozzles were plugged. Housekeeping also left a bag of towels outside our room the entire time we were there and the hallway up to the room smelled like urine.
Comment from Hotel Management
16-May-2017 by General Manager, Hotel Management
Thank you for your recent stay with us, however, I am disappointed to learn it did not meet your expectations. The review of your room is far from our standards and absolutely needs to be addressed. I apologize as it seems like you received incorrect information regarding your room exposure. Although unfortunate, we need to know of these issues so we can prevent them from happening in the future. Your comments were used as a training tool, so I thank you. I hope that you do choose our Resort again when traveling to Key West, we are confident we can show you a 5 star SOMO stay!
Always at your service,