Title: Sina Villa Medici, Autograph Collection Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=1222&destination=Florence%2C+Tuscany%2C+Italy&selected=18229&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sina Villa Medici, Autograph Collection Relax in style near iconic landmarks like the Cathedral of Santa Maria del Fiore. Indulge in retail therapy on site or rejuvenate with spa treatments. ## Photo gallery for Sina Villa Medici, Autograph Collection ![Signature Suite, 1 Bedroom, Terrace (Balcony) | Premium bedding, minibar, in-room safe, desk - Sina Villa Medici, Autograph Collection (Florence)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/9184901c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium Room, 1 King Bed (Balcony) | Premium bedding, minibar, in-room safe, desk - Sina Villa Medici, Autograph Collection (Florence)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/94595ab0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Sina Villa Medici, Autograph Collection (Florence)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/w3997h2667x0y0-d8c6804a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Sina Villa Medici, Autograph Collection (Florence)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/00341d0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Sina Villa Medici, Autograph Collection (Florence)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/8544fe63.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sina Villa Medici, Autograph Collection offers a luxurious retreat in the heart of Historic Center - Downtown. Unwind with a massage or Turkish bath, and enjoy shopping on site, a coffee shop/cafe, and seasonal outdoor pool. With free in-room WiFi and dry cleaning/laundry services nearby Cathedral of Santa Maria del Fiore and Ponte Vecchio. ## Reviews 8.6 Excellent ## Popular amenities - Spa - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Mar 30 - Mar 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 31 - Apr 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ### View all photos for Superior Room, 1 King Bed (View) ![Superior Room, 1 King Bed (View) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/0b490ca3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed (View) 9.6 Exceptional 4 reviews - 215 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 2 Single Beds (View) ![Superior Room, 2 Single Beds (View) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/3349a586.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds (View) 9.0 Wonderful 2 reviews - 215 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Room, 1 King Bed, Garden View ![Deluxe Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/da9a611a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Garden View 10.0 Exceptional 1 review - 280 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Single Beds, Garden View ![Deluxe Room, 2 Single Beds, Garden View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/c88452c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds, Garden View - 280 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Premium Room, 1 King Bed (Balcony) ![Premium Room, 1 King Bed (Balcony) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/94595ab0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed (Balcony) 7.6 Good 5 reviews - 323 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Premium Room, 2 Single Beds (Balcony) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/4750f4af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Single Beds (Balcony) - 323 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Junior Suite, 1 Bedroom (View) ![Junior Suite, 1 Bedroom (View) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/920ae3ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom (View) - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 Bedroom, Garden View ![Suite, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/e4c873f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Garden View 9.0 Wonderful 2 reviews - 484 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Signature Suite, 1 Bedroom, Terrace (Balcony) ![Signature Suite, 1 Bedroom, Terrace (Balcony) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/68f5d311.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Suite, 1 Bedroom, Terrace (Balcony) - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Royal Suite, 1 Bedroom (Balcony) ![Royal Suite, 1 Bedroom (Balcony) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/7199956f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 1 Bedroom (Balcony) - Sleeps 4 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/3000/2947/53e2adc8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Brunelleschi Hotel Historic Centre of Florence - Pet-friendly - Free Wi-Fi - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Sina-Villa-Medici.h18229.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Sina-Villa-Medici.h18229.Hotel-Information) ## About the area Located in Historic Centre of Florence, a neighbourhood in Florence, Sina Villa Medici, Autograph Collection is near a train station. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Cathedral of Santa Maria del Fiore. Travelling with kids? Consider Boboli Gardens and Florence Botanical Gardens. Spend some time exploring the area's activities, including golfing. [Visit our Florence travel guide](https://www.expedia.co.uk/Florence.dx1222) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.77592%2C11.24227&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=N8zVHaYCc8R-xR7WlXTUcKmjQA0=) Via Il Prato 42, Florence, FI, 50123 ### What's nearby - ![Piazza di Santa Maria Novella](https://images.trvl-media.com/place/6167447/7f4e9e58-353d-4a42-8920-7d465f5e16de.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Piazza di Santa Maria Novella 6 min walk \- 0.4 miles - ![Basilica of Santa Maria Novella](https://images.trvl-media.com/place/179893/15050794-e57f-4660-89d9-ac2128f616b8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Basilica of Santa Maria Novella 10 min walk \- 0.5 miles - ![Central Market](https://images.trvl-media.com/place/6075422/b7f4340f-294e-4171-9446-7c83e564545b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Central Market 11 min walk \- 0.6 miles - ![Cathedral of Santa Maria del Fiore](https://images.trvl-media.com/place/501046/58cc313e-b63c-4e3e-825f-1235037a9d48.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cathedral of Santa Maria del Fiore 14 min walk \- 0.8 miles - Leopolda Station Exhibition Center 6 min walk \- 0.4 miles ### Getting around - Porta al Prato - Leopolda Tram Stop 5 min walk - Porta al Prato Station 6 min walk - Peretola Airport (FLR) 21 min drive ### Restaurants - Gamberini 3 min walk - Le Sorelline WineBarCafè 4 min walk - Nirvana Veg Restaurant Firenze 2 min walk - Il Profeta 4 min walk - Montebello Splendid Hotel Florence 3 min walk ## About this property ### Sina Villa Medici, Autograph Collection Luxury family-friendly hotel near Ponte Vecchio Located close to Cathedral of Santa Maria del Fiore and Uffizi Gallery, Sina Villa Medici, Autograph Collection provides shopping on-site, a coffee shop/cafe and a garden. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a massage. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additional perks include: - A seasonal outdoor pool - Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge) - Babysitting (surcharge), coffee/tea in reception and tour/ticket information - A gift shop, 7 meeting rooms and free newspapers Room features All 100 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and bathrobes. More amenities include: - Childcare services and free infant beds - Hypo-allergenic bedding and rollaway/extra beds (surcharge) - Bathrooms with bidets and shower/bath combinations - Flat-screen TVs with satellite channels - Recycling, mini fridges and daily housekeeping ### Awards and affiliations Eco-certified property This property participates in DCA ESG Sustainable – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Seasonal outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/1000000/590000/582300/582298/8956a807.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Minerva Historic Centre of Florence - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.6 Exceptional 1,001 reviews £472 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=582298&PinnedHotelID=582298&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/22700/22650/42c32e47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anglo American Hotel Florence, Curio Collection by Hilton Historic Centre of Florence - 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Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle at scheduled times for a surcharge - Valet parking on site (EUR 45 per day) - Limited on-site valet parking ### Food and drink - Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 36.30 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Harry's Bar The Garden - Harry's Bar The Garden ### Things to do - Health club - Sauna - Seasonal outdoor pool - Shopping - Steam room ### Family friendly - In-room babysitting - In-room cot - Mini-fridge - Rollaway/extra bed (surcharge) - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 2,476 square feet of conference space - 24-hour business centre - 7 meeting rooms - Coworking space ### Outdoors - Garden ### Spa - In-room massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Grab bar near toilet - Height-adjustable showerhead - Lift - Low-height door lock - Low-height electrical sockets in bathroom - Transfer shower - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Banquet hall - Biodegradable coffee stirrers available - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free cot - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - 24-hour room service - Free bottled water - Mini-fridge - Minibar ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 50 per accommodation (varies based on length of stay) Service animals are welcome, and are exempt from fees 2 total (up to 25 kg per pet) Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 55.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 36.30 per person - Airport shuttle fee: EUR 75 per vehicle (one way) - Valet parking fee: EUR 45 per day - Pet fee: EUR 50 per accommodation (varies based on length of stay) - Service animals are exempt from fees - Rollaway bed fee: EUR 55.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number IT048017A1SPXBRE9N If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from June to September Pool access available from 11:00 AM to 7:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Grand Hotel Villa Medici SINA HOTEL Grand Hotel Villa Medici SINA HOTEL Florence Grand Villa Medici SINA Grand Villa Medici SINA Florence Sina Villa Medici Hotel Florence Sina Villa Medici Hotel Sina Villa Medici Florence Grand Hotel Medici Sina Villa Medici Autograph Collection Hotel Florence Sina Villa Medici Autograph Collection Hotel Sina Villa Medici Autograph Collection Florence Sina Villa Medici Autograph Collection Sina Villa Medici, Autograph Collection Hotel Sina Villa Medici, Autograph Collection Florence Sina Villa Medici, Autograph Collection Hotel Florence ## Frequently asked questions ### Does Sina Villa Medici, Autograph Collection have a pool? ### How much does it cost to stay at Sina Villa Medici, Autograph Collection? ### Is Sina Villa Medici, Autograph Collection pet-friendly? ### How much is parking at Sina Villa Medici, Autograph Collection? ### What time is check-in at Sina Villa Medici, Autograph Collection? ### What time is check-out at Sina Villa Medici, Autograph Collection? ### Does Sina Villa Medici, Autograph Collection provide a shuttle to the airport? ### Where is Sina Villa Medici, Autograph Collection located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sina Villa Medici, Autograph Collection Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 171 8 - Good 75 6 - Okay 45 4 - Poor 12 2 - Terrible 10 ## Reviews Verified ### 10/10 Excellent #### Chi 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful despite the hot weather. Great stay, very serene environment for vacation. ##### Chi Stayed 5 nights in Aug 2025 Verified ### 10/10 Excellent #### Steve 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at the Villa Medici for 3 days and had an amazing time. The hotel is centrally located in Florence and convenient to the train station (10 min walk). Its also a historic property - I believe it was once a monastery and has been lovingly restored. It has everything you need including a pool and great restaurant. It also has an amazing staff who are extremely helpful and courteous. Also, the breakfast buffet was amazing - especially when traveling with 4 kids who appreciated being able to choose their own items. Will definitely stay here on our next trip to Florence. ##### Steve Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Rick 4 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Full service hotel Very helpful staff. ##### Rick Stayed 7 nights in Aug 2024 Verified ### 10/10 Excellent #### Jose 26 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Experience, Amazing Service Super Hotel, Friendly Staff, Great Location ##### Jose Stayed 2 nights in Mar 2024 Verified ### 10/10 Excellent #### Kimberly 5 Jan 2025 Liked: Property conditions & facilities Awesome staff who go above and beyond ##### Kimberly Stayed 3 nights in Jan 2025 Verified ### 10/10 Excellent #### Helen 29 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff were friendly and very helpful. Facility very nice. ##### Helen Stayed 4 nights in Sep 2023 Verified ### 8/10 Good #### Denise 2 Sept 2025 Disliked: Cleanliness Beautiful hotel located close to train station & walking distance to restaurants & attractions. The garden & pool area are very nice. But I don’t consider this a 5 star hotel. On the day we checked in, we were given key to room 442\. A big room with a mountain view, a large closet & bathroom with tub & shower. We left to explore, when we came back at night we noticed an awful smell in the hall & the door to our room was open (not unlocked but open). We called the front desk to ask what happened they said it was the person who did the turndown service left it open. Not ok. After checking to make sure our stuff was all there we went to the garden to see if the smell would dissipate. We went back an hour later but the smell was awful. It smelled like sewage. We went downstairs to discuss with front desk, the woman there told us she couldn’t go upstairs to check on the issue but she could give us another room. She gave us a smaller room facing the street & we took it cause we couldn’t deal with the smell. I thought this was a new issue but after reading Google reviews people have complained of the smell going back to 2022\. I shared my frustration with her & she seemed surprise that this was an issue. That is gaslighting if people have complained for years. Once in the new room I jumped into the shower, only to realize the soap dispenser was empty. Bad smell, door left open & lack of toiletries are reasons I wouldn’t consider this 5 stars. ##### Denise Stayed 4 nights in Aug 2025 Verified ### 4/10 Poor #### Kimberly 28 Sept 2025 Disliked: Amenities, property conditions & facilities The whole Hotel is old & needs renovation. My room was shabby & had a smell. Wouldn’t stay again. ##### Kimberly Stayed 7 nights in Sep 2025 Verified ### 10/10 Excellent #### Jose 16 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property ##### Jose Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Mike 21 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place great staff ##### Mike Stayed 3 nights in Apr 2023 Verified ### 10/10 Excellent #### Ana Marie 15 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very luxury and beautiful and away from the crowed tourist area. loved all of it. Thank You ##### Ana Marie Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### carolena 9 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing will stay here always ##### carolena Verified ### 2/10 Terrible #### Victor Daniel 2 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities When we arrived to the property, the hotel it was nothing as described in pictures. Rooms were a disaster, Hôtel corridor dirty, nothing to be with a 5 stars - the hotel it’s old, dirty, rooms ugly and mattress and furniture in the rooms damaged.we decided to cancel and look for another hotel. We end up staying at the Excelsiur Hôtel, much better hotel ##### Victor Daniel Stayed 2 nights in Jul 2025 Verified ### 8/10 Good #### Sze Ling 31 Aug 2022 Liked: Staff & service, amenities, property conditions & facilities Very friendly and polite staff during my entire stay room and facilities are well maintained and clean excellent location walkable to train station and local main area would revisit this hotel if we ever come to Lucca again! ##### Sze Ling Stayed 2 nights in Aug 2022 Verified ### 10/10 Excellent #### Amal 8 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful ##### Amal Stayed 2 nights in Oct 2024 Verified ### 8/10 Good #### Steven 29 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice well kept and pool area is a major plus. The gym and bar area need an update. Beautiful room and lobby. A little out of the way but still walkable to most areas. ##### Steven Stayed 4 nights in Jul 2024 Verified ### 10/10 Excellent #### Marcellus 6 Sept 2024 Liked: Cleanliness, amenities Super ##### Marcellus Stayed 3 nights in Aug 2024 Verified ### 10/10 Excellent #### Apurva 8 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome in every way ! ##### Apurva Stayed 3 nights in Aug 2023 Verified ### 10/10 Excellent #### francesco 17 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was terrific. They couldn’t do enough for us. ##### francesco Stayed 3 nights in Sep 2022 Verified ### 10/10 Excellent #### thomas alan 2 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it! ##### thomas alan Stayed 6 nights in Jan 2023 Verified ### 8/10 Good #### Alan 7 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere. ##### Alan Stayed 1 night in Jul 2022 Verified ### 4/10 Poor #### Veena 18 Jul 2022 Liked: Cleanliness Disliked: Staff & service #### Horrible service fir a 5 star hotel Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad. ##### Veena Stayed 3 nights in Jul 2022 Verified ### 6/10 Okay #### Verified traveller 20 May 2022 #### Beware Premium rooms Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother. ##### Verified traveller Stayed 3 nights in May 2022 Verified ### 6/10 Okay #### Jonathan 3 Aug 2022 Disliked: Amenities The size of the room . The air condicioner of room 262 does not work well . O asked for an iron and iron board and i am still waiting for it and never received a feedback. At breakfast i was charged for an omelet with breakfast included . In a hotel with this price it makes no sense charge the omelet. I had issues with the room cleaning. Arrived 7 pm one day and the room had not been cleaned . The next day 3:30 pm the same situation. The shower is complicated because of the position of the drain and metal conections . I arrived at the property aproxinatelly at 5 pm . The room was ready but when received the bill i was charged for parking ( i artived in a train and reached the hotel by taxi ). I understand that the past guest of room might had a car but the issue should have been settled with the former guest and not with me. I have been other times to Florence and stayed at other hotels . This property underperformed " its reputation " . ##### Jonathan Stayed 4 nights in Jul 2022 Verified ### 10/10 Excellent #### Sebastien 30 Nov 2025 Liked: Cleanliness, staff & service, amenities TOUT!! ##### Sebastien Stayed 3 nights in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [B&B Southwold](https://www.expedia.co.uk/Southwold-Bed-And-Breakfasts.d553248628305045644-aaBedAndBreakfasts.Travel-Guide-Accommodation) > - [Palazzo Cini Luxury Rooms In Pisa](https://www.expedia.co.uk/Pisa-Hotels-Palazzo-Cini-Luxury-Rooms-In-Pisa.h33098596.Hotel-Information) > - [N°15 Santori Luxury Hotel](https://www.expedia.co.uk/Lucca-Hotels-N15-Santori-Luxury-Home.h18368134.Hotel-Information) > - [Numa Florence Vita](https://www.expedia.co.uk/Florence-Hotels-Numa-Vita-Apartments-Formerly-M7.h70495285.Hotel-Information) > - [Prato dei Miracoli Residenza d'Epoca](https://www.expedia.co.uk/Pisa-Hotels-Prato-Dei-Miracoli-Residenza-DEpoca.h107696957.Hotel-Information) > - [Spa Hotels in Lytham St. Anne's](https://www.expedia.co.uk/Lytham-St-Annes-Hotels-Spa-Hotels.0-0-d182579-tSpaHotels.Travel-Guide-Filter-Hotels) > - [B&B Bruges](https://www.expedia.co.uk/Bruges-Bed-And-Breakfasts.d6155224-aaBedAndBreakfasts.Travel-Guide-Accommodation) > - [Residenza d'Epoca Relais I Miracoli](https://www.expedia.co.uk/Pisa-Hotels-Relais-I-Miracoli.h5663177.Hotel-Information) > - [Grand Universe La Residenza](https://www.expedia.co.uk/Lucca-Hotels-Grand-Universe-La-Residenza.h95296986.Hotel-Information) > - [The Social Hub Florence Belfiore](https://www.expedia.co.uk/Florence-Hotels-The-Social-Hub-Florence-Belfiore.h110550930.Hotel-Information) > - [Family-Friendly Hotels in Las Vegas Strip](https://www.expedia.co.uk/Las-Vegas-Strip-Las-Vegas-Hotels-Family-Friendly-Hotel.0-n800045-0-tFamilyFriendlyHotel.Travel-Guide-Filter-Hotels) > - [Hotels with Entertainment in Shropshire](https://www.expedia.co.uk/Destinations-In-Shropshire-Hotel-With-Entertainment.0-0-d6046229-thotelwithentertainment.Hotel-Filter-Destinations) > - [Hotels in West End](https://www.expedia.co.uk/West-End-Vancouver-Hotels.0-n6131957-0.Travel-Guide-Filter-Hotels) > - [Carla's Rooms with Private Bathroom & Kitchen](https://www.expedia.co.uk/Florence-Hotels-Le-Stanze-Di-Carla-Con-Cucina-E-Bagno-Privato.h41356345.Hotel-Information) > - [Albergo Celide](https://www.expedia.co.uk/Lucca-Hotels-Albergo-Celide.h2541665.Hotel-Information) > - [LUCUS Exclusive B&B](https://www.expedia.co.uk/Lucca-Hotels-LVCVS-BB.h42105813.Hotel-Information) > - [Hotels in Boca Raton](https://www.expedia.co.uk/Boca-Raton-Hotels.d6317.Travel-Guide-Hotels) > - [ Domus Nannini SPA - Belvedere Loggia - Palazzo Nannini](https://www.expedia.co.uk/Siena-Hotels-Domus-Nannini-SPA-Belvedere-Loggia-Palazzo-Nannini.h36017320.Hotel-Information) > - [Bella Vista Terrazza - Luxury Apartment in Lucca](https://www.expedia.co.uk/Lucca-Hotels-Bella-Vista-Terrazza-Luxury-Apartment-In-Lucca.h21126008.Hotel-Information) > - [Residenza Betta](https://www.expedia.co.uk/Florence-Hotels-Residenza-Betta.h2693233.Hotel-Information) > - [Palazzo Lorenzo Hotel Boutique & Spa](https://www.expedia.co.uk/Florence-Hotels-Palazzo-Lorenzo-Hotel-Boutique-Spa.h15547248.Hotel-Information) > - [Hotels near Hamsterley Forest](https://www.expedia.co.uk/Hamsterley-Forest-Hotels.0-l553248621532494370-0.Travel-Guide-Filter-Hotels) ### Cars > - [Car hire in Birkenhead](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Birkenhead.d4571.Car-Hire-Guide) ### Activities ### Packages ### General ---