Verified
6/10 Okay
Edwin
3 Jun 2026
Liked: Communication, listing accuracy
Plus points:
Very convenient location meaning many attractions are within easy walking distance.
The local company which manages the apartment was responsive to issues.
The view from the kitchen is beautiful.
Less good points:
Usually, we stay in a rival’s places which are managed by the actual owner. This property seems to be managed by a local company, leading to a much less personal and for us less good experience.
It’s not terribly well looked after. For example, broken toilet seat, lots of dirt on the wardrobe (where I stupidly put the duvet.) Boiler not working. The management company was very responsive, but couldn’t fix it during our stay.
The living room ceiling is beautifully painted. But there’s obviously been a leak, and one morning beneath the leak we found small fragments of plaster which hadn’t been there the day before. I feel the owner needs to take more interest.
I’m still a little in shock that the flat didn’t have a manual or guest book. I thought all holiday rentals have a booklet telling you the code for the downstairs door, how appliances work and usually favourite restaurants, nearby shops, etc.
The other apartment we stayed in on this trip, welcomed us with wine, mineral water, fresh tomatoes, pasta, lemons, coffee machine with capsules and even a birthday cake. In the Florence flat there were a few tea bags.
In the apartment, there are sheets and duvets but no duvet cover. Also nothing between the sheet and the (good quality) mattress. Unhygienic?
Edwin
Stayed 2 nights in May 2026