Title: Portrait Firenze - Lungarno Collection Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Portrait Firenze - Lungarno Collection Riverside hotel with spa services and 24-hour front desk ![Exterior](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/96b08b51.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/a4f4af62-b004-463b-bb11-c6ee521ce7c1-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Lobby](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/91de1323.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Signature Suite (Ponte Vecchio) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/6b406457.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/3701a555.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Portrait Firenze - Lungarno Collection is centrally located in Florence near Ponte Vecchio and Uffizi Gallery. Guests can enjoy massages, spa services, dining at the restaurant, drinks at the bar, and WiFi in common areas. Former guests consistently praise their stays. 9.8 Exceptional ## Popular amenities - Bar - Pet-friendly - Spa - Parking available - Breakfast available - Room service £754 includes taxes & fees 11 Dec - 12 Dec ## Room options ### Check availability for these dates Tonight [Nov 25 - Nov 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=800547&PinnedHotelID=800547&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Studio (Portrait) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/62e5ce9c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio (Portrait) 10.0 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dishwasher LCD TV - 430 sq ft - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Family Suite | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/66eee7ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite 10.0 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dishwasher LCD TV - 624 sq ft - 1 bedroom - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Deluxe Studio, River View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/2878d3d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, River View 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dishwasher LCD TV - 527 sq ft - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Superior Suite, River View | View from room](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/b2eeda27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, River View ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dishwasher LCD TV - 560 sq ft - 1 bedroom - River view - Sleeps 3 - 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed ![Suite, River View (Prestige) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/w4987h3322x6y6-0ed5ca28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, River View (Prestige) ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge LCD TV Blackout curtains - 602 sq ft - 1 bedroom - River view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Suite, River View (Portrait) | Living area | LCD TV, iPad, DVD player](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/a3738433.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, River View (Portrait) ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge LCD TV Blackout curtains - 915 sq ft - 1 bedroom - River view - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Suite (Timeless) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/e1daf589.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Timeless) ### Highlights Soundproofed Air conditioning Connecting rooms available Fridge LCD TV Blackout curtains Separate bedroom Bathrobes - 646 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Signature Suite (Ponte Vecchio) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/810000/800600/800547/48c95f82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Suite (Ponte Vecchio) ### Highlights Soundproofed Air conditioning Connecting rooms available Fridge LCD TV Blackout curtains 2 bedrooms Hairdryer - 1292 sq ft - 2 bedrooms - River view - Sleeps 4 - 2 King Beds ## You may also like Ad ![Dinner served, Regional cuisine, al fresco dining ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/40000/34800/34764/ee708ecd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Helvetia & Bristol Firenze – Starhotels Collezione Historic Centre of Florence - Spa - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 545 reviews £402 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Florence-Hotels-Helvetia-Bristol-Firenze-Starhotels-Collezione.h34764.Hotel-Information?chkin=2025-12-6&chkout=2025-12-7&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=62d5fc70-4b77-46e9-8b36-c3af41ec69cb&top_cur=GBP) Ad ![Rooftop terrace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/45000000/44700000/44696100/44696083/2af0849c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### IL Tornabuoni The Unbound Collection by Hyatt Historic Centre of Florence - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Portrait-Firenze-Lungarno-Collection.h800547.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Portrait-Firenze-Lungarno-Collection.h800547.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.76874%2C11.25263&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5Aw6W7_hDACHWQ0VqAmol_Uuw5A=) Lungarno degli Acciaiuoli, 4, Florence, FI, 50123 #### What's nearby - Ponte Vecchio - 1 min walk - 0.1 miles - Uffizi Gallery - 3 min walk - 0.2 miles - Piazza della Signoria - 3 min walk - 0.2 miles - Palazzo Vecchio - 3 min walk - 0.2 miles - Piazza di Santa Maria Novella - 8 min walk - 0.5 miles #### Getting around - Unità Tram Stop - 10 min walk - Florence (ZMS-Santa Maria Novella Train Station) - 13 min walk - Peretola Airport (FLR) - 25 min drive #### Restaurants - ‪Caffé Maioli - ‬2 min walk - ‪Caffe delle Carrozze | Gelateria Artigianale - ‬1 min walk - ‪Caffè dell'Oro - ‬1 min walk - ‪Ristorante Orologio - ‬2 min walk - ‪The Old Stove - ‬3 min walk ## About this property ### Portrait Firenze - Lungarno Collection Luxury family-friendly hotel near Ponte Vecchio A short walk from Uffizi Gallery and Cathedral of Santa Maria del Fiore, Portrait Firenze - Lungarno Collection provides dry cleaning/laundry services, a bar and a restaurant. Treat yourself to spa services, such as a body scrub, a body treatment or a manicure/pedicure. Guests can connect to free WiFi in public areas. Additional perks include: - Limo/town car service, buffet breakfast (surcharge) and bike hire - Valet parking (surcharge), access to a nearby health club and babysitting (surcharge) - Luggage storage, a banquet hall and smoke-free property Room features All guest rooms at Portrait Firenze - Lungarno Collection include comforts, such as iPads and air conditioning, as well as amenities, such as safes and sound-insulated walls. Extra conveniences in all rooms include: - Designer toiletries, bidets and hairdryers - LCD TVs with premium channels and DVD players - Fridges, microwaves and cookware/dishes/utensils ### Awards and affiliations The property is a member of the Leading Hotels of the World. ## Similar properties ![Royal Suite, 1 King Bed, Balcony, River View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/500/439/88d9ead3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The St. Regis Florence Historic Centre of Florence - Hot tub - Spa - Pet-friendly - Free WiFi 9.6 Exceptional 263 reviews £607 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=439&PinnedHotelID=439&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/14600/14583/9c1dd8be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lungarno - Lungarno Collection Historic Centre of Florence - 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7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=34764&PinnedHotelID=34764&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/920000/915900/915828/6caace85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Place Firenze Historic Centre of Florence - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.8 Exceptional 192 reviews £400 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=915828&PinnedHotelID=915828&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, lobby lounge](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/w3995h2667x0y0-630bb770.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Excelsior, a Luxury Collection Hotel, Florence Historic Centre of Florence - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 354 reviews £500 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour airport pick-up shuttle on request for a surcharge - Train station pick-up and drop-off shuttle (surcharge) - Limo/town car service - Covered valet parking on site (EUR 60 per day) ### Food and drink - Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 45 per person - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Bicycle rentals ### Family friendly - DVD player - In-room babysitting - In-room microwave - In-room refrigerator - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Meeting room ### Outdoors - On a river ### Spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - In-room massages - Manicures/pedicures ### Accessibility - Lift ### More - 7 floors - Banquet hall - Built in 2014 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Designer toiletries - Dressing gowns - Hair dryer - Slippers - Towels provided ### Entertainment - DVD player - IPad - LCD TV with premium digital channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Espresso maker - Limited room service - Microwave - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 50 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only Food and water bowls and litter trays are available ### Children and extra beds Children are welcome 3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 45 per person - Airport shuttle fee: EUR 70 per vehicle (maximum occupancy 2) - Valet parking fee: EUR 60 per day - Pet fee: EUR 50 per accommodation, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector and a security system Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number IT048017A1MOLICJPD If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Lungarno Suites Lungarno Suites House Lungarno Suites House Florence Portrait Firenze Hotel Florence Portrait Firenze Hotel Portrait Firenze Florence Portrait Firenze Portrait Firenze Lungarno Collection Portrait Firenze - Lungarno Collection Hotel Portrait Firenze - Lungarno Collection Florence Portrait Firenze - Lungarno Collection Hotel Florence ## Frequently asked questions ### Is Portrait Firenze - Lungarno Collection pet-friendly? > Yes, dogs are allowed at this property. There's a fee of EUR 50 per accommodation, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Portrait Firenze - Lungarno Collection? > As of 25 Nov 2025, prices found for a 1-night stay for 2 adults at Portrait Firenze - Lungarno Collection on 11 Dec 2025 start from £754.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Florence-Hotels-Portrait-Firenze-Lungarno-Collection.h800547.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Portrait Firenze - Lungarno Collection? > Valet parking is available for EUR 60 per day. ### What time is check-in at Portrait Firenze - Lungarno Collection? > Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Portrait Firenze - Lungarno Collection? > Checkout is at noon. ### Does Portrait Firenze - Lungarno Collection provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of EUR 70 per vehicle applies. ### Where is Portrait Firenze - Lungarno Collection located? > This family-friendly Florence hotel is located near the airport, just steps away from Arno River and Ponte Vecchio. Piazza della Signoria and Uffizi Gallery are also within 5 minutes. Unità Tram Stop is 10 minutes by foot and Valfonda - Stazione Santa Maria Novella Tram Stop is 13 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Portrait Firenze - Lungarno Collection Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 261 8 - Good 30 6 - Okay 5 4 - Poor 3 2 - Terrible 2 ### 9.8/10 Cleanliness ### 9.6/10 Staff & service ### 9.4/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### LEI 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location and got fantastic service from the hotel. Room was very clean and comfortable. Definitely my first choice for staying in Firenze! ##### LEI Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Guninder Bir Singh 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing ##### Guninder Bir Singh Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Sarah 31 Jul 2025 Liked: Cleanliness, property conditions & facilities Perfect ##### Sarah Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Brynette 27 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location with an excellent view of the bridge. Excellent, attentive staff, beautiful rooms. ##### Brynette Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Nawaf 8 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, great staff, I enjoyed so much ##### Nawaf Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Chao Ting 23 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Service and hospitality is impeccable. We were upgraded from studio to family suite, room size was doubled! ##### Chao Ting Stayed 2 nights in May 2025 ### 10/10 Excellent #### Eileen 6 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel with excellent staff, wonderful restaurant on the premises and beautiful views of the river. ##### Eileen Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Jinyoung 26 Mar 2023 Liked: Staff & service, property conditions & facilities Location is perfectness itself. Every Staff is kind and its restaurant is good. will stay ##### Jinyoung Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Nayef 29 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Lovely location in the heart of Florence ##### Nayef Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Justin 18 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic hotel in a great location Great boutique hotel in an amazing location - can’t ask for better views of Ponte Vecchio - sitting outside for breakfast or a late afternoon Aperol watching people ambling by is magical - the view of the bridge from our 3rd floor suite was stunning ![](https://a.travel-assets.com/ugc/hotel-reviews/15DFE4B22B81EB2E3DC5D2BECEAE77A328E5473C1687087509060.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Justin Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Alexander 16 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is one of the most beautiful hotels I have stayed in. The view of the Arno and the Ponte Vecchio from my hotel room were a wonderful memory. ##### Alexander Stayed 1 night in Nov 2022 ### 8/10 Good #### Jason 5 Mar 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The hotel was very nice however there was construction below us. Additionally, the restaurant and bar were not open due to renovations. ##### Jason Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jae Wook 21 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excellent ##### Jae Wook Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Guy 9 Oct 2023 Excellent service and staff and room was really well appointed with good quality linen and bathroom products. Would definitely recommend it. Only slight issue was with breakfast where the service at times was slow and the food from the buffet was not especially inspiring but a minor grip which would not stop us from going back. ##### Guy Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Peggy 13 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is unsurpassed in every way. The room with an amazing view was perfect and included anything a client would want from a flat iron to a checkin treat and drink. The staff catered to every need and request in a timely manner. There is nothing I would change. We will definitely return to the perfect hotel in the perfect location. ##### Peggy Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Peggy 17 Oct 2022 Liked: Staff & service, amenities, property conditions & facilities The minute you walk through the door at Portrait you are taken care of and pampered. The room is exceptional in every way from the dishwasher to the toiletries. The staff is unsurpassed in their desire to please & serve you. This property is exceptional & I would rate it above the Four Seasons chain. Maybe only the One & Only chain exceeds it. Thank you to all the staff for making our stay memorable. ##### Peggy Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Zara 29 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have already recommended this hotel to family and friends. This was our experience and we all missed it as soon we had to leave Florence : - welcome you receive at the door (no standard check in desk- instead you give staff your passports and they do their magic while you and your family enjoy delicious drinks in a very elegant and comfortable waiting room) - the staff anticipating your needs (we are not good planners and they booked for us both attractions and train tickets; suggested and booked great restaurants) - easy interaction by text message - immediate responses - very warm and patient staff - beautiful rooms (you feel you just hired a coveted interior decorator who redid your home- that’s right - rooms do NOT feel generically hotel-y, instead it’s like you are in a ln elegant but comfortable home- plush couches and chairs.) - location- around the corner from all major tourist destinations, overlooking Ponte Vecchio but the entrance is much quieter. - will return and stay there every time we are in Florence ##### Zara Stayed 4 nights in Apr 2024 ### 6/10 Okay #### Marie-Claude 15 Sept 2024 Liked: Cleanliness, property conditions & facilities Disliked: Amenities The hotel is well situated, within walking distance of all the tourist attraction. However it is Not worth the price & a 4⭐️ at best. The hotel faces the water, which is nice. But the view from my room was the inside of an office building!!! The alley between the buildings was used for delivery very early in the morning. That plus the cafe downstairs was very noisy. Staff was a hit or miss. Some were very competent & nice. One man in particular was very pushy, looking for a tip. He also gave me wrong information & ignored my requests. The restaurant has very limited choices. ##### Marie-Claude Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### JORGE A 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El hotel está muy bien ubicado, caminando tienes todo cerca, las habitaciones muy bonitas y amplias, estuvimos con vista al río y las vistas desde ahí son muy bonitas, el Servicio en general del hotel está excelente, muy recomendable. Tiene restaurante a nivel del río, pero creo que Le falta una terraza (bar o restaurante) para que la experiencia sea mejor. ![](https://a.travel-assets.com/ugc/hotel-reviews/8e26d599-50b0-48d1-966f-608de8b0e79d-1754246218335.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ce8413de-14ba-41f8-90c8-3c8e21064df2-1754246218415.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/342f5c5e-a223-4988-8efe-a4107c789ab3-1754246218489.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JORGE A Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Zhanhong 27 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 服务好 酒店档次高 ##### Zhanhong Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Jeffry Ira 29 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Top shelf in every respect ##### Jeffry Ira Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### John 21 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Probably the best hotel I’ve ever stayed at. Amazing service and fantastic restaurant, close to everything! ##### John Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### Jeffrey 3 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities NA ##### Jeffrey Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Eri 18 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities スタッフのサービスがとても良く居心地が良かったです。 主な観光地からは歩いてすぐのところにある為大変便利な立地でした。 フィレンツェに行く際はまた利用したいです。 ##### Eri Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Verified traveller 17 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Top Notch Service Upon arrival, our bags were whisked away and we were offered welcome drinks. It was mid afternoon and we were hungry, but many restaurants were closed. The staff quickly made a recommendation and called the restaurant to reserve a table for us. At night, a menu of different pillows were offered. Overall, the location was perfect. The room itself was clean though not overly spacious. The service was top-notch. Highly recommend if you’re willing to splurge a bit. ##### Verified traveller Stayed 1 night in Apr 2022 ## Expedia's Latest Trends ### Hotels > [IQ Hotel Firenze](https://www.expedia.co.uk/Florence-Hotels-IQ-Hotel-Firenze.h89035039.Hotel-Information) > > [Grand Hotel Adriatico](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Adriatico.h21881.Hotel-Information) > > [The Social Hub Florence Lavagnini](https://www.expedia.co.uk/Florence-Hotels-The-Social-Hub-Florence-Lavagnini.h23198289.Hotel-Information) > > [Grand Hotel Minerva](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Minerva.h582298.Hotel-Information) > > [AC Hotel Firenze by Marriott](https://www.expedia.co.uk/Florence-Hotels-AC-Hotel-Firenze-By-Marriott.h1593256.Hotel-Information) > > [Forte16 View & Spa](https://www.expedia.co.uk/Florence-Hotels-Forte16.h8071708.Hotel-Information) > > [Monna Lisa](https://www.expedia.co.uk/Florence-Hotels-Hotel-Monna-Lisa.h1230.Hotel-Information) > > [Hotel Atlantic Palace](https://www.expedia.co.uk/Florence-Hotels-Hotel-Atlantic-Palace.h45737.Hotel-Information) > > [Hotel Indigo Florence by IHG](https://www.expedia.co.uk/Florence-Hotels-Hotel-Indigo-Florence.h7597.Hotel-Information) > > [B&B Hotel Firenze Pitti Palace al Ponte Vecchio](https://www.expedia.co.uk/Florence-Hotels-Hotel-Pitti-Palace-Al-Ponte-Vecchio.h17378.Hotel-Information) > > [Hotel La Scaletta Al Ponte Vecchio](https://www.expedia.co.uk/Florence-Hotels-Hotel-La-Scaletta-Florence.h1604285.Hotel-Information) > > [QK Costa58 Home Tower](https://www.expedia.co.uk/Florence-Hotels-QK-Costa58-Home-Tower.h21056347.Hotel-Information) > > [Plus Florence - Hostel](https://www.expedia.co.uk/Florence-Hotels-Plus-Florence-Hostel.h4125332.Hotel-Information) > > [Cellai Boutique Hotel](https://www.expedia.co.uk/Florence-Hotels-Cellai-Boutique-Hotel.h6167.Hotel-Information) > > [La Torre Del Cestello](https://www.expedia.co.uk/Florence-Hotels-La-Torre-Del-Cestello.h11925245.Hotel-Information) > > [Mercure Firenze Centro](https://www.expedia.co.uk/Florence-Hotels-Mercure-Firenze-Centro.h9727633.Hotel-Information) > > [Croce Di Malta Hotel](https://www.expedia.co.uk/Florence-Hotels-Croce-Di-Malta-Hotel.h17851.Hotel-Information) > > [Hotel Machiavelli Palace](https://www.expedia.co.uk/Florence-Hotels-Hotel-Machiavelli-Palace.h521248.Hotel-Information) > > [Corona D'italia](https://www.expedia.co.uk/Florence-Hotels-Hotel-Corona-DItalia.h799996.Hotel-Information) > > [Hotel Ville sull'Arno](https://www.expedia.co.uk/Florence-Hotels-Hotel-Ville-SullArno.h521255.Hotel-Information) > > [Casual Rinascimento Firenze Hotel](https://www.expedia.co.uk/Florence-Hotels-Casual-Rinascimento-Firenze-SPA.h89410886.Hotel-Information) > > [Orto De Medici Hotel](https://www.expedia.co.uk/Florence-Hotels-Orto-De-Medici-Hotel.h849839.Hotel-Information) > > [Hotel La Fortezza](https://www.expedia.co.uk/Florence-Hotels-Hotel-La-Fortezza.h899824.Hotel-Information) > > [c-hotels Ambasciatori](https://www.expedia.co.uk/Florence-Hotels-C-Hotels-Ambasciatori.h1829.Hotel-Information) > > [Hotel Kraft](https://www.expedia.co.uk/Florence-Hotels-Hotel-Kraft.h27795.Hotel-Information) > > [Hotel Cantoria](https://www.expedia.co.uk/Florence-Hotels-Hotel-Cantoria.h10939902.Hotel-Information) > > [MH Florence Hotel & Spa](https://www.expedia.co.uk/Florence-Hotels-MH-Florence-Hotel-Spa.h13066303.Hotel-Information) > > [Velona's Jungle Luxury Suites](https://www.expedia.co.uk/Florence-Hotels-Velonas-Jungle-Luxury-Suites.h16306284.Hotel-Information) > > [Hotel Santa Maria Novella](https://www.expedia.co.uk/Florence-Hotels-Hotel-Santa-Maria-Novella.h920451.Hotel-Information) > > [Palazzo Lorenzo Hotel Boutique & Spa](https://www.expedia.co.uk/Florence-Hotels-Palazzo-Lorenzo-Hotel-Boutique-Spa.h15547248.Hotel-Information)