Ratings based on 511 Verified Reviews

3.6 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Phx

Posted 17-Jun-2018
I believe these rooms were recently renovated and mine was nice...comfortable, quiet, no musty smell or humid feeling. Staff was wonderful, very welcoming, fast and very pleasant. Guests were friendly. thus I assume they were happy customers as well. I have no qualms about staying again.
Comment from Hotel Management
19-Jun-2018 by Mark, GM , Hotel Management
Wow! Thank you for the glowing and very descriptive review of our Best Western. My team does take a lot of pride in our work, hosting and sharing all that Flagstaff has to offer. I'm pleased to know the general 'vibe' was a good one and you felt cared for. Looking forward to welcoming you back! Sincerely, Mark, GM
4 out of 5
by a verified traveller

Posted 14-Jun-2018
Comment from Hotel Management
15-Jun-2018 by Mark, GM , Hotel Management
Thank you for the great rating. We hope your stay at best Western Pony Soldier Inn & Suites was everything you hoped. Looking forward to nex time. Safe travels until then! Sincerely, Mark, GM
3 out of 5
by a verified traveller from Flagstaff, Arizona

Posted 11-Jun-2018
Over all es good but expensive for the hotel it was
5 out of 5
by a verified traveller

Posted 28-May-2018
Great friendly staff
Comment from Hotel Management
04-Jun-2018 by Scott, GM , Hotel Management
Thank you for the great ratings! We're happy to hear you experienced our signature hometown friendliness. After all, we don't just work here, we live here too. Flagstaff is a great place and we're happy you stopped in. Until next time, we wish you happy travels! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by a verified traveller from Red River, NM

Great place to stay...pretty close to main hwy

Posted 03-Apr-2018
Bed and room was comfortable. I'm headed we stopped for the night.
Comment from Hotel Management
10-Apr-2018 by Scott, GM , Hotel Management
Thanks for choosing Pony Soldier Inn & Suites! We're glad you enjoyed a comfortable night's rest with us and appreciate the recommendation. Wishing you safe and happy spring travels! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by a verified traveller from atlanta

Convenient location

Posted 01-Apr-2018
The hotels in this area seem to be a little bit outdated but that also provides Charme. We had a room with two bathrooms. It was clean and the breakfast was great!
Comment from Hotel Management
10-Apr-2018 by Scott, GM , Hotel Management
Glad to hear you enjoyed our Family Suite, complimentary breakfast and location on historical Route 66! We look forward to welcoming you back. Until then - safe travels! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 31-Mar-2018
Very good, next shops and restaurants. Nice pool. Very good breakfast.
Comment from Hotel Management
10-Apr-2018 by Scott, GM , Hotel Management
Thank you for being a valued guest of Pony Soldier Inn & Suites! We're happy your stay was highlighted by our great location, nice pool and good complimentary breakfast. We revamped it a couple years ago and now it's our most complimented amenity. Gets the day started right! We hope to welcome you back! Best, Scott, GM
5 out of 5
Recommended
for Families
by a verified traveller from Burbank

Posted 30-Mar-2018
Pros: It seemed new. Loved the baskets in the lobby. Loved the sliding opaque door to the bathroom.
We got in late. Checking was easy and the staff was nice and helpful. We awoke to the fire alarm at 6:30 am. Again, the staff was helpful, and knew what was going on. Breakfast was ok. Not too many dairy free options, no forks, and coffee took a while. We would stay here again. You should think about installing a nightlight in the bathrooms.
Comment from Hotel Management
30-Mar-2018 by Scott, GM , Hotel Management
Thank you for your recent stay. We're happy it was a pleasant one and we appreciate your great ratings. We'll make sure to give your suggestions for improvement a review to make sure everything is perfect for your next visit. Happy travels until we welcome you back to Flagstaff! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by a verified traveller from Canada

location was excellent and very convenient for us.

Posted 29-Mar-2018
Best Western has a consistent level of comfort and q good quality breakfast. When travelling you know what to expect and the value for money is competitive.
Comment from Hotel Management
30-Mar-2018 by Scott, GM , Hotel Management
Thanks for goving our Best Western two thumbs up! We're happy your stay met expectations and was comfortable. Come and visit us again soon! Best, Scott, GM
5 out of 5
by a verified traveller

Nice Gem!!

Posted 21-Mar-2018 on Hotels
The best kept secret when traveling with your family to Flagstaff. The customer service was exceptional and the location is phenomenal. This hotel provides breakfast every morning in an area conducive to a family environment. It's an older hotel but the are, customer service and the room made up for it. I would stay here again. One hour drive to Grand Canyon and two hour drive to Antelope Canyon from this hotel.
Comment from Hotel Management
22-Mar-2018 by Scott, GM , Hotel Management
Thank you for taking time to give us a glowing review. Our convenient location combined with thoughtful amenities and service are what sets up apart from other Flagstaff hotels. Your comment that we're the 'best kept secret' made my day! Sounds like you had a great itinerary! The drive from our eastside location to the Grand Canyon is gorgeous and I hope it was fantastic! Looking forward to welcoming you back! Until then - happy spring travels! Best, Scott, GM