Ratings based on 831 verified reviews

3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 24 Mar 2020
Comment from Hotel Management
30 Mar 2020 by Scott, GM , Hotel Management
Thank you for the excellent ratings! Please consider our hotel your home away from home! Best, Scott, GM
1 out of 5
by a verified traveller

Posted 23 Mar 2020
Couldn’t get a meal to go. Everything closed but was not advertised
Comment from Hotel Management
30 Mar 2020 by Scott, GM , Hotel Management
Thank you for staying with us. We're sorry for the frustration you experienced while trying to dine in Flagstaff. When here, if that happens again, let the team know so we can help find a solution. We're here to serve you! Best, Scott, GM
4 out of 5
by a verified traveller

Posted 3 Mar 2020
Comment from Hotel Management
10 Mar 2020 by Mark, GM , Hotel Management
Thank you for staying at Best Western Pony Soldier Inn & Suites! We look forward to welcoming you back the next time your travels bring you to Flagstaff. Safe travels! Best, Mark, GM
4 out of 5
by a verified traveller from tucson

Posted 23 Feb 2020
It was very noisy in this hotel and when I complained, the staff moved me to a room on the top floor at the end which I very much appreciated. Still, walls are paper thin and woke at 3 am to a couple having fun next door.
Comment from Hotel Management
28 Feb 2020 by Mark, GM , Hotel Management
Thank you for choosing Best Western Pony Soldier Inn & Suites! We hope that you'll think of us the next time you're looking for comfortable and clean accommodations in Flagstaff! Best, Mark, GM
4 out of 5
by a verified traveller

Posted 19 Feb 2020
Indoor hot tub was nice, pool was heated. Bathroom door didn’t lock, room felt small.
Comment from Hotel Management
23 Feb 2020 by Mark, GM , Hotel Management
Thank you for the excellent ratings! We sincerely appreciate the mention of our hot tub and pool. Looking forward to welcoming you back to Pony Soldier Inn & Suites! Best, Mark, GM
5 out of 5
by a verified traveller

Will return

Posted 15 Feb 2020 on Hotels
We had a great stay. The room was clean. Everything worked. I turned the fan on full time to cover the train noise and it didn't bother at all. The beds were exceptionally comfortable and we slept well. Kaytlin the night clerk was extremely helpful with restaurant suggestions. We will stay there whenever we are in Flagstaff.
Comment from Hotel Management
18 Feb 2020 by Mark, GM , Hotel Management
Thank you for choosing Best Western Pony Soldier Inn & Suites! We appreciate the generous reviews and ratings. I'm glad to hear you were comfortable and felt the warm welcome of our team. It's an honor to be your hotel of choice in Flagstaff! Best, Mark, GM
5 out of 5
by a verified traveller from Phoenix

Posted 10 Feb 2020
I liked the set up of the room. It was pwrfect for my family. I loved the breakfast options.
Comment from Hotel Management
11 Feb 2020 by Mark, GM , Hotel Management
Thank you! We appreciate the wonderful review and are so glad that everything worked out well for your family. Please consider Best Western Pony Soldier Inn & Suites your hub for Flagstaff adventure! Best, Mark, GM
4 out of 5
by a verified traveller from Mesa AZ

Posted 8 Feb 2020 on Orbitz
We had a king handicap room for three adults. It was very nice to have a room with two bathrooms, kinda like a suite with an extra room. The bed wasn’t what I am used to but I slept pretty well. Breakfast was good. Enjoyed the stay.
Comment from Hotel Management
11 Feb 2020 by Mark, GM , Hotel Management
Thank you for staying with us and taking time to share your experience. We appreciate the excellent comment about your suite and breakfast. Please consider Pony Soldier your Flagstaff home away from home! Best, Mark, GM
5 out of 5
by a verified traveller

Pet Friendly/Great value

Posted 4 Feb 2020 on Hotels
Pet friendly, clean and a very good breakfast. Quiet and a good price. Very good value
Comment from Hotel Management
5 Feb 2020 by Mark, GM , Hotel Management
Thank you for the wonderful ratings! We appreciate the compliments on cleanliness and our complimentary breakfast. Looking forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Best, Mark, GM
5 out of 5
by a verified traveller

Posted 1 Feb 2020 on Hotels
Awesome property. Great breakfast. Throughly enjoyed.
Comment from Hotel Management
5 Feb 2020 by Mark, GM , Hotel Management
Thank you for the wonderful ratings and compliments! Please consider our Best Western your home away from home in Flagstaff. Safe travels! Best. Mark, GM