Ratings based on 483 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2018
Clean place with friendly staff. Room was big with room for the kids to play.
Comment from Hotel Management
19-Jan-2018 by Scott, GM , Hotel Management
Thank you for staying iwth us! I'm go glad you enjoyed your stay. Our suites are perfect for the family that likes to play! We hope you'll come to beautiful Flagastaff again soon and recommend us to friend and family! Enjoy all your 2018 travels! Best, Scott, GM
2 out of 5
by A verified traveller from laguna niguel, ca.

Great staff.

Posted 08-Jan-2018
Noise level unacceptable from room above. Staff very friendly. Breakfast good.
Comment from Hotel Management
10-Jan-2018 by Scott, GM , Hotel Management
Thank you for your feedback. It's a disappointment to hear your stay was disrupted by a neighbor. If anything similiar happens during a future stay, please don't hesitate to call the front desk. We'll find the best remedy, ensuring you go on to experience the comfortable and hassle-free hospitality we're known for. We're here to serve you! Enjoy your 2018 travels! Best, Scott, GM
4 out of 5
Recommended
for Families
by A verified traveller

Dog-friendly hotel with pleasant staff.

Posted 04-Jan-2018
We had a pleasant stay here for 2 nights between Christmas and NYE. The hotel was clean and had ample parking. It was a dog-friendly hotel with a very nominal pet fee (charged per stay, not per night). My husband enjoyed the hot breakfast (I didn't have a chance to try it) and the staff were friendly. The pet area was not terribly clean (though that is the fault of the owners and not really of the staff) but it would be useful to add another bad and trash station on the other side of the pet area so there is less incentive for pet owners without their own bags to just leave the feces on the ground.
Comment from Hotel Management
08-Jan-2018 by Scott, GM , Hotel Management
Thank you very much for leaving us such a great review! We do know that furry ones love to travel too and appreciate you pointing out that our fee is per stay, not per night. We hope you'll come and visit again next time your travels bring you to Flagstaff! Enjoy the gifts this year brings! Best, Scott, GM
3 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Flagstaff hotel

Posted 21-Nov-2017
Pros: Hotel Staff, Breakfast
Cons: Bed, Noise from Freight train
Location: On route 66. Lowell Observatory, Walnut Canyon, Wupatki National Monument.
Staff was very helpful and friendly. Location is good and bad. It is good because convenient to get to the parks and we got to see the sun rise from our room. Bad because it's 200 yards from an active freight train route and the bed was in need of replacement (U shaped).
Comment from Hotel Management
27-Nov-2017 by Scott, GM , Hotel Management
Autumn greetings! So happy to hear the staff offered you the warm responsive service we're known for. Thank you for taking time to leave a review highlighting our staff and complimentary breakfast. I think you'll also find that all Route 66 hotels are built upon the tracks. A couple years go though, the city of Flagstaff was able to stop the trains from blowing their whistles at night which quieted things down a lot. We hope you'll choose to visit again. We're here to serve you! Best, Scott, GM
4 out of 5
by Ronald

Posted 15-Nov-2017 on Hotels
Comment from Hotel Management
27-Nov-2017 by Robert, Hotel Management
Thank you for the excellent rating. We work hard to give our guests a great hospitality experience and it looks like we've succeeded. Looking forward to welcoming you back to Pony Soldier Inn & Suites! Best, Scott, GM
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location, helpful staff

Posted 15-Nov-2017
Pros: Staff, value
Location: On a main road like many hotels in Flag. Easy 10 min drive to good restaurants.
Like many hotels in Flagstaff, it's on a busy road and very close to the railroad. It appears an older hotel but rooms are fairly up to date, clean and well equipped. Excellent friendly and courteous staff at reception and in the dining room where a good complimentary breakfast was available. Good value at the November time we stayed.
Comment from Hotel Management
17-Nov-2017 by Scott, GM , Hotel Management
We're always concerned when we receive a three-star satisfaction rating but it sounds like everything was on point. Thank you for mentioning the room updates, friendly staff, complimentary breakfast and the overall value. I think you'll find that many of Flagstaff hotels are built along the tracks. A few years ago, the city arranged to they don't blow their whistles at night when going through town. We hope you'll stay again next time you're here. In the meantime, enjoy the holiday season! best, Scott, GM
4 out of 5
by A verified traveller

Excellent Budget Stay

Posted 13-Nov-2017 on Hotels
Stayed 1 night while passing through Flagstaff. We were definitely placed in a lesser-quality room due to booking on a discount site. The room had tile floors which made it quite cold and there was only a thin blanket on the queen bed. Aside from the lack of "coziness" the accommodations were great. Excellent service at check-in, pool and spa were available until 11pm, and the included breakfast was outstanding. We felt very safe at this location and didn't mind the "cheap" room being that this hotel overall was much nicer than others we have booked in Flagstaff for a similar price.
Comment from Hotel Management
14-Nov-2017 by Robert, Hotel Management
Thank you for letting us know you were provided excellent value at Pony Soldier Inn & Suites! We're delighted you noticed the warm service offered, good amenities and delicious breakfast. Sounds like we won your loyalty and look forward to welcoming you back. Look for our suites next time. They do offer a little more room to stretch out! Enjoy the beautiful autumn season! Best, Scott, GM
3 out of 5
by A verified traveller from California

Basic, but needs improvement

Posted 26-Oct-2017
Pros: Shampoo/conditioner dispensers are eco-friendly.
Cons: Rates seemed high for essentially 2-star motel. Needs plumbing, heater, pool upgrade and healthier breakfast fare.
Location: Very much a '50s motel-strip location. Outdoors-lovers might want to stay outside of town; to enjoy Flagstaff more, stay in town (at a higher rate).
I was first placed in a "pet-friendly" room with no carpet that smelled overwhelmingly of deodorizing spray. Rooms are small and very close to each other, so I also encountered my neighbor with a friendly dog; unfortunately, my partner has asthma and this was not comfortable. Staff cheerfully changed my room, but I didn't appreciate the placement when I had no pet. Our secondary room had a noisy heater that didn't allow controlling the fan, and emitted a sickening burnt smell; the water pipes thumped like someone was jumping up and down over our room. Chose this hotel because it had a pool/hot tub, but the hot tub looked dirty so didn't use. There is breakfast, though.
Comment from Hotel Management
02-Nov-2017 by Scott, GM , Hotel Management
Thank you for your feedback! We're looking into your comments to determine corrections and I apprecaite you pointing them out. Although the team changed your room assignment, I regret to hear this didn't solve your concern. We hope you'll give us another chance to win your loyalty! Best, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Posted 22-Oct-2017
Excellent hotel with all expected facilities. Quite a few freight trains passing nearby but once you've heard the first one you tend to switch off to the rest.
Comment from Hotel Management
02-Nov-2017 by Scott, GM , Hotel Management
Thank you for being a guest of Pony Soldier Inn & Suites! We're happy to know you enjoyed the hotel and amenities! We hope to welcome you again soon! Best, Scott, GM
2 out of 5
by A verified traveller

Posted 05-Oct-2017 on Hotels
Last minute booking we had a lot of luggage no elevator- sneaky floor on second floor and dirty shower curtain......will give this one a miss next time
Comment from Hotel Management
09-Oct-2017 by Robert, Hotel Management
Sorry to hear your stay was not all you hoped. When our occupancy allows, we're happy to work with you on room location. In addition, the team will assist with luggage. Just ask. Thank you for the feedback so we can work to make your next experience better! Best, Scott, GM