Terrace/patio

Reviews of Best Western Pony Soldier Inn & Suites

2.5 out of 5
Best Western Pony Soldier Inn & Suites
3030 E Route 66, Flagstaff, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 431 out of 1008 reviews" "
Rating 8 - Good. 312 out of 1008 reviews" "
Rating 6 - Okay. 156 out of 1008 reviews" "
Rating 4 - Poor. 72 out of 1008 reviews" "
Rating 2 - Terrible. 37 out of 1008 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Holly

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under a thick layer of room air freshener the room had a slight smell of funk, I’m assuming an animal had gotten sick in there. The refrigerator didn’t work and we lost the food we had put in there. The one elevator as far as possible from our room was very inconvenient. The check in staff were friendly and helpful. I like the convenience of the location. The stairwells were nice and wide.
Stayed 1 night in Mar 2024
Response from Scott, GM on 25 Mar 2024
Thank you for your recent stay and review. While it sounds like you experienced the friendly and welcoming service that we are known for, I am sorry there were other areas of your stay that fell short. Had we known you were experiencing room dissatisfaction, we would have looked into a remedy or an alternate. We take extra time to clean pet-friendly rooms, so smells are usually not a problem. To that end, I am reviewing your comments with the appropriate departments. We use all feedback to make the experience better. We hope you will give our hotel a chance to fulfill all your expectations the next time your travels bring you to Flagstaff. We are here to serve you! Best,Scott, GM

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott, GM on 25 Mar 2024
Greetings! Thank you for the excellent ratings. We are happy that your stay at the Best Western Pony Soldier Inn & Suites was all you hoped it would be. We aim to make your Flagstaff experience easy and effortless! Safe travels until next time! Best,Scott, GM

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Scott, GM on 22 Mar 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. It looks like this was an excellent hospitality experience. We aim to make staying in beautiful Flagstaff easy and effortless! Happy spring travels! Best,Scott, GM

10/10 Excellent

Laura, Des Moines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this property. The room was quiet, the pool was warm, and breakfast was fantastic. It was a charming place and one of our favorites from our trip where was stayed in nine hotels in nine different cities. If you stay here, do yourself a favor and head down the street to Fat Olives for dinner—fantastic! We would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Scott, GM on 22 Mar 2024
Wonderful! Thank you for the amazing recommendation. It sounds like this was a great experience. It is exactly the kind of hospitality we are always striving for. I am glad you made it to Fat Olives as well. Great local choice! We hope your travels bring you back to the Best Western Pony Soldier Inn & Suites! Best,Scott, GM

10/10 Excellent

Bernd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service by reception lady clerk and very nice breakfast daily constant attended by employee who made sure everything was well prepared and kep the area clean. congrats to the staff!
Stayed 3 nights in Mar 2024
Response from Scott, GM on 22 Mar 2024
Thank you! It was our pleasure to provide exceptional hospitality in Flagstaff. I look forward to sharing your generous regards to our team. They are superstars! We hope your travels bring you back to the Best Western Pony Soldier Inn & Suites again soon! Best,Scott, GM

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast I’ve had at a hotel in a long time.
Stayed 2 nights in Mar 2024
Response from Scott, GM on 9 Mar 2024
Wonderful! Thank you for the breakfast compliment. It sounds like you had a great experience at the Best Western Pony Soldier Inn & Suites! Safe travels until next time! Best,Scott, GM

8/10 Good

Annette

Travelled with partner
They were very helpful.
Stayed 1 night in Mar 2024
Response from Scott, GM on 4 Mar 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are glad to hear you felt the team was helpful. We aim to make your stay comfortable and convenient. Safe travels until we welcome you again! Best,Scott, GM

8/10 Good

Johnny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and helpful. Breakfast was also a good surprise with the amount and variety.
Stayed 2 nights in Feb 2024
Response from Scott, GM on 4 Mar 2024
Thank you! We are glad you enjoyed the welcoming service we are known for, along with the complimentary breakfast. Safe travels until next time! Best,Scott, GM

8/10 Good

Jay

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice people. Breakfast dining area was amazing & food was great.
Stayed 1 night in Feb 2024
Response from Scott, GM on 19 Feb 2024
Thank you for the generous ratings! We are happy to hear you enjoyed a welcoming experience at the Best Western Pony Soldier Inn & Suites. It is always our pleasure to host visitors to Flagstaff and make sure you have all you need. It sounds like the complimentary breakfast was a highlight. We designed it to fuel you up! Please consider our hotel your home away from home! Best,Scott, GM

10/10 Excellent

susan

Liked: Cleanliness, amenities, property conditions & facilities
The area
Stayed 1 night in Jan 2024
Response from Scott, GM on 19 Feb 2024
Thank you! It sounds like our location was a highlight of your stay at the Best Western. We are near downtown and on the road heading to the east entrance of the Grand Canyon. There are several sights near us, such as Sunset Canyon. I hope you had the opportunity to explore while here, or plan to return. We would love to welcome you again! Best,Scott, GM

8/10 Good

Natalie Sanfilippo

Travelled with pets
Liked: Staff & service, amenities
Property is slightly outdated but in fair condition. Room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Scott, GM on 19 Feb 2024
Greetings! Thank you for choosing the Best Western for your recent stay. We appreciate the cleanliness and comfort compliments. It sounds like this was a successful Flagstaff stay. Safe travels until next time! Best,Scott, GM

8/10 Good

agnes

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are dated, bathroom small. Staff very friendly and helpful
Stayed 1 night in Feb 2024
Response from Scott, GM on 17 Feb 2024
Thank you for taking time to review your stay. We are glad to hear you enjoyed a warm and welcoming hospitality experience at the Best Western Pony Soldier Inn & Suites. We hope to welcome you again. And feel free to explore all our room types. We have several different configurations, including suites! Best,Scott, GM

8/10 Good

Ericka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the family suite. The room was comfortable and had plenty of space for our family of 5. The continental breakfast had great options and the staff were very helpful.
Stayed 1 night in Dec 2023
Response from Scott, GM on 9 Feb 2024
Greetings! Thank you for choosing the Best Western for your Flagstaff stay. It sounds like the family suite was perfect for you. Two bathrooms is most convenient! Also glad to hear that the complimentary breakfast hit the spot. Looking forward to welcoming you again. Until then, we wish you safe travels! Best,Scott, GM

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Scott, GM on 22 Mar 2024
Greetings! Thank you for choosing the Best Western. We are delighted that your experience at our hotel was worthy of an excellent rating. You can always count on us for exceptional hospitality and genuine caring. Looking forward to welcoming you again! Best,Scott, GM

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for four nights over the winter holidays. We had a suite which was basically an extra big room. It was clean and quiet. Breakfast was good. I recommend this hotel and would stay again
Stayed 4 nights in Dec 2023
Response from Scott, GM on 24 Jan 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We sincerely appreciate the recommendation and are glad your holiday visit was comfortable and clean. Please consider our hotel your home away from home! Best,Scott, GM

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was affordable and clean
Stayed 1 night in Dec 2023
Response from Scott, GM on 24 Jan 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. I am glad to hear you arrived to a clean hotel, and received good value. We aim to make staying in Flagstaff easy and effortless! Safe travels until next time! Best,Scott, GM

6/10 Okay

Brian

Stayed 1 night in Dec 2023
Response from Scott, GM on 24 Jan 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We hope you enjoyed a welcoming stay and all the amenities we offer. Our team is always here to serve you! Wishing you safe and happy 2024 travels! Best,Scott, GM

8/10 Good

Darrel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott, GM on 16 Jan 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. It was our pleasure to welcome you to beautiful Flagstaff. Please consider our property your home away from home! Best,Scott, GM

10/10 Excellent

Jocelynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly service, solid breakfast, warm inside the buildings, and safe for travelers with dogs
Stayed 1 night in Dec 2023
Response from Scott, GM on 16 Jan 2024
Thank you for the compliments! We are happy to hear you and your furry companion were comfortable and enjoyed the welcoming hospitality experience we are known for. Looking forward to welcoming you back to the Best Western Pony Soldier Inn & Suites! Best,Scott, GM

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was great. Staff was very friendly.
Stayed 8 nights in Dec 2023
Response from Donna, GM on 6 Jan 2024
New year's greetings! Thank you for choosing the Best Western for your recent stay. We are glad to hear you enjoyed a comfortable experience. Our team is known for being friendly and I am glad that was your impression too. We know what a difference a smile can make! Looking forward to welcoming you again! Best,Donna, GM

8/10 Good

Stanley, Albuquerque

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Scott, GM on 31 Jan 2024
Greetings! Thank you for being a guest of the Best Western Pony Soldier Inn & Suites. We are happy to hear you enjoyed a great experience at our hotel. You can always count on our team for welcoming hospitality. We want you to feel right at home here! Safe travels until your next Flagstaff stay! Best,Scott, GM

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Scott, GM on 22 Jan 2024
Greetings, and thank you for the excellent ratings. It was our pleasure to provide exceptional hospitality at the Best Western Pony Soldier Inn & Suites. Please think of our hotel as your home away form home! Safe travels until we welcome you again! Best,Scott, GM

4/10 Poor

SARAH

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I travel with my dog so appreciate a place that allows dogs but I was placed in an area where all the dogs were and all I heard all night and morning was barking dogs. I paid an extra $25 to have my dog so in the end it was a $230 for the night. This place is mediocre. Beds are uncomfortable and it’s outdated. On a good night they should be charging $100.
Stayed 1 night in Dec 2023
Response from Scott, GM on 6 Jan 2024
Thank you for choosing the Best Western for your recent stay. We appreciate your feedback and are sorry that experience was not all you hoped. Your comments are valued and will be used to make improvements. Regarding rates, they do change seasonally and with special events and holidays. However, we remain sharply competitive with area hotels. On a future occasion, I hope you'll give us another chance to win your loyalty! Best,Scott, GM

10/10 Excellent

Charles E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western treats me Well for Christmas getaway.
I have to give a special thanks to Nannette (front desk) for supplying me with a microwave (Microwave = no....Fridge = yes), some plates, bowls and utensils.  I knew nothing would be open on Christmas day, so I planned ahead with food, just nothing to heat it up with in my room.  I was skeptical about using the microwave in the lobby.  Thanks again Nannette! I didn't know the train came through Flagstaff so often.  Seems like every twenty (20) minutes.  I'm not complaining.  I grew up next to an Airforce base.  No snow in Flagstaff for December was the only disappointment for me.  A day trip after Christmas to Page to see Horseshoe Bend was amazing! Keep up the great work BW!
Stayed 4 nights in Dec 2023
Response from Scott, GM on 29 Dec 2023
Thanks so much! It was our pleasure to provide a great stay for the holiday. I will pass your generous compliments to Nannette and the rest of the team. Wishing you a happy new year! Best,Scott, GM

6/10 Okay

Wing Him

Travelled with partner
Liked: Cleanliness
The room is quite neat and tidy. However, it’s very cold that night and the heater doesn’t work. We asked the staff for a blanket and he said it’s not available. He handed us a very thin bed sheet instead.
Stayed 1 night in Dec 2023
Response from Scott, GM on 31 Jan 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. Please accept my apologies for not fulfilling your expectations during this visit. It is never our intention to disappoint guests. I am working with the team to determine what might have happened with your heater, and how we can eliminate this from happening again. On a future occasion, we hope to have another opportunity to win your loyalty! Best,Scott, GM

4/10 Poor

Megan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip especially if you have a pet.
The lady in the lobby was super nice and it seemed like a decent place but we ended up bringing our dog so we’re out into a dog room which was very dirty and gross. I would not stay here again with my dog nor my family. The rooms need painted and taken care of they have been very neglected even the carpet looked like it hadn’t been vacuumed in months. And if that’s how they treat owners then that’s not okay either. The one decent thing were the beds. They were comfortable and the pillows. But we purposely found something else to do so we weren’t in the room except to sleep.
Stayed 1 night in Dec 2023
Response from Scott, GM on 27 Dec 2023
Greetings, and thank you for choosing the Best Western for your recent stay. We appreciate the service and bed compliments. That being said, I am sincerely sorry to hear about the housekeeping concerns of the pet-friendly room you were assigned. It is our goal to provide a welcoming and comfortable environment for all our guests, including those with furry family members. That is definitely not up to our high standards, and is being reviewed as we speak. I understand your reluctance to stay with us again, based on this experience. However, I hope you will consider giving our hotel another chance to show you the kind of hospitality we are known for. Wishing you continued, safe travels! Best,Scott, GM

10/10 Excellent

Angelica

Stayed 2 nights in Dec 2023
Response from Scott, GM on 27 Dec 2023
Season's greetings! Thank you for taking time to rate your experience. It looks like this stay was a success. Please consider the Best Western Pony Soldier Inn & Suites your home away from home! Wishing you a happy 2024 and beyond!Best,Scott, GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott, GM on 22 Dec 2023
Season's greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are happy to hear you enjoyed a great stay. Please think of our hotel as your home away from home in beautiful Flagstaff! Best,Scott, GM

4/10 Poor

Crystal

Travelled with family
Liked: Staff & service, room comfort
Might come back
The front desk was great - no issues there. Went back into my car to drive around to the side entrance since that was easier for us to unload. We walk into the building and start walking down the hall and there is the most horrible smell ever. Luckily, when we entered our room, the smell wasn't in there. But that sliding bathroom barn style door is a pain to try to open and close, not even my teen was able to do it herself and my youngest definitely couldn't, it kept getting stuck on its track. Was not looking forward to having to step outside of our room again because that smell was awful. Next morning, we were able to catch breakfast. It's not within the hotel, it's next door which had plenty of room for several tables and food was stocked - luckily, it was delicious and glad it was included. Overall, not bad, I'm just hoping that smell was a one time thing and not all the time.
Stayed 1 night in Dec 2023
Response from Scott, GM on 19 Dec 2023
Thank you for choosing the Best Western Pony Solider Inn & Suites. We appreciate you taking time to share your overall experience. It sounds like you had a comfortable stay, and enjoyed our breakfast, after a less than stellar start. I will review your comments with our team to determine the source of the smell. We never want you to be uncomfortable. On a future occasion, we hope to welcome you again. Until then, enjoy the season! Best,Scott, GM

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Scott, GM on 5 Feb 2024
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. I am happy to hear you enjoyed a good stay in beautiful Flagstaff. We take pride in offering comfortable accommodations. Safe travels until next time! Best,Scott, GM

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok, so let's start with the fact that this was a reservation that was booked earlier on the Friday of our stay. One should expect that it would be busy. What we didn't expect was the complete shutdown of some of the facilities for anyone over 12 years of age. Was so looking forward to a hot tub. There had to be 50 screaming kids inside the pool house, 10 of which were in the spa. At least one of those kids was right above us later in the evening and would not stop running/pounding on the floor. Even after 2 calls and a visit to the front desk, past 10:30PM, it continued. I did get to sleep eventually, but was awakened at 3AM by the same noisy kid running around the room upstairs. All in all the facility was great, staff was friendly and the value was fine. Just hope you don't end up in Disneyland like we did.
Stayed 1 night in Dec 2023
Response from Scott, GM on 15 Dec 2023
Thank you for your feedback about this experience. We appreciate your taking the time to review your stay. I am sorry for any disturbance you experienced while with us. It is never our intention to disappoint our valued guests. I will review your comments with the team to determine how we could have improved upon your time here. We always look for ways to make the experience better. Until next time, enjoy all that the season brings!Best,Scott, GM

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Having to go outside for breakfast.
Stayed 1 night in Dec 2023
Response from Scott, GM on 15 Dec 2023
Thank you for choosing the Best Western for your recent stay. We hope you enjoyed all that we offer. If it is chilly outside in the morning, you can always come to the lobby first, as the breakfast room is just steps from our door. We look forward to welcoming you back. Enjoy the season! Best,Scott, GM

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay several times a year an always clean , great service,an great people ,a always clean .
Stayed 3 nights in Dec 2023
Response from Scott, GM on 15 Dec 2023
Thank you for your loyalty. Next time you are here, don't hesitate to reach out to my office if you need assistance with anything. We are always here to serve you! Enjoy the season!Best,Scott, GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott, GM on 8 Dec 2023
Season's greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are happy to hear you enjoyed a great hotel stay. We designed the property to make traveling easy and effortless! We look forward to welcoming you again. Until then, enjoy all that this season brings! Best,Scott, GM

10/10 Excellent

MARJORY

Travelled with pets, Travelled with partner
Liked: Amenities
We stayed here one night with our dog and would stay here again. Good cooked breakfast, clean comfy room, small dog area outside.
Stayed 1 night in Nov 2023
Response from Scott, GM on 4 Dec 2023
Season's greetings! Thank you for choosing the Best Western for your recent visit to Flagstaff. We are happy that you and your furry companion enjoyed a comfy stay, and good breakfast. Come and see us again! Best,Scott, GM

6/10 Okay

LEVI

Travelled with family and small children
Liked: Staff & service
The sliding door for our bathroom did not work well. The pillows were too fat. We could easily hear noise from the hallway. The room had a slight odor. The parking lot is tight and limited. I would advise against anyone pulling a trailer. With that said, the staff were nice. The protein breakfast was okay. We didn’t try the pool.
Stayed 1 night in Nov 2023
Response from Scott, GM on 29 Nov 2023
Autumn greetings! Thank you for choosing the Best Western Pony Solider Inn & Suites. It sounds like service was a highlight, and breakfast was good as well. I have also noted your suggestions for next time. We listen to guest comments and make improvements where we can, especially when we invest in the hotel. Looking forward to welcoming you again! Enjoy the season! Best,Scott, GM

4/10 Poor

Kjell

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
FD Pers. vey nice. Bedding in very bad (sorry) shape; new mattress needed, bed linen needed. At arrival, Bath towel, soaking wet (truly!).
Stayed 1 night in Nov 2023
Response from Scott, GM on 29 Nov 2023
Thank you for choosing the Best Western Pony Soldier Inn & Suites. We appreciate your feedback about this experience, and are sorry for any inconveniences. Your comments will be reviewed by the perspective departments for improvement. In the unlikely event something like this happens again, please let the front desk know. We are happy to assist you! Wishing you continued, safe travels! Best,Scott, GM

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy check in, delicious breakfast, property clean
Stayed 1 night in Nov 2023
Response from Scott, GM on 25 Nov 2023
Thank you for the recommendation! We are glad to hear you enjoyed a comfortable and welcoming stay, and a delicious breakfast. Please think of the Best Western Pony Soldier Inn & Suites as your home away from home in Flagstaff!Best,Scott, GM

10/10 Excellent

ANTHONY, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
All went well, nice place
Stayed 1 night in Nov 2023
Response from Scott, GM on 25 Nov 2023
Autumn greetings! Thank you for choosing the Best Western for your recent stay in Flagstaff. We are glad to hear the experience left a good impression. It is our highest priority that guests remember us with positive memories. We hope you will think of us the next time your travels bring you to Northern Arizona!Best,Scott, GM

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service
Friendly, easy check-in after a long day's drive.
Stayed 1 night in Nov 2023
Response from Scott, GM on 18 Nov 2023
Autumn greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are happy to hear you arrived to a warm welcome after a long day of travel. You can always count on the Best Western! Best,Scott, GM

8/10 Good

Alexander

Stayed 1 night in Nov 2023
Response from Scott, GM on 8 Dec 2023
Season's greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are happy to hear you enjoyed a great stay. Please think of our hotel as your home away from home! Best,Scott, GM

8/10 Good

Guy, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Scott, GM on 18 Nov 2023
Thank you for choosing the Best Western Pony Soldier Inn & Suites! It was our pleasure to provide comfortable and welcoming hospitality. Please think of our hotel as your home away from home! Best,Scott, GM

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Scott, GM on 18 Nov 2023
Autumn greetings! Thank you for choosing the Best Western. We are happy to hear this was an experience worthy of five stars! Please think of us the next time your travels bring you through Flagstaff! Best,Scott, GM

10/10 Excellent

Dafne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Scott, GM on 13 Nov 2023
Autumn greetings! Thank you for choosing the Best Western Pony Soldier inn & Suites. We are glad to see this stay was a success! Please think of us the next time your travels bring you to historic Flagstaff! Best,Scott, GM

8/10 Good

Grace

Stayed 1 night in Nov 2023
Response from Donna, GM on 1 Dec 2023
Autumn greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are delighted to see that your stay was worthy of a great rating. You can always count on us for welcoming service and all the comforts of home. We look forward to welcoming you again. Enjoy the season! Best,Donna, GM

10/10 Excellent

Scott

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating for dogs, which is a must
Stayed 1 night in Nov 2023
Response from Scott, GM on 10 Nov 2023
Autumn greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are happy to hear you and your furry family member enjoyed a clean and comfortable stay. You can always count on us for welcoming hospitality! Safe travels until next time! Best,Scott, GM

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff with great dining suggestions
Stayed 1 night in Nov 2023
Response from Scott, GM on 10 Nov 2023
Autumn greetings! Thank you for choosing the Best Western Pony Soldier. We are happy to hear you received our signature hometown hospitality from the front desk. I am proud of our team, and the genuine caring they show guests! Please think of our hotel as your go-to place in Flagstaff! Best,Scott, GM

10/10 Excellent

Beth

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the entry to rooms were inside the building with key card access.
Stayed 2 nights in Oct 2023
Response from Scott, GM on 6 Nov 2023
Autumn greetings! Thank you for taking time to share your experience. It sounds like this was a comfortable, convenient stay. You can always count on the Best Western! Safe travels until we welcome you again! Best,Scott, GM

10/10 Excellent

Gary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and quiet. Comfortable and the Cracker Barrell is nearby.
Stayed 1 night in Oct 2023
Response from Scott, GM on 6 Nov 2023
Wonderful! Thank you for recommending the Best Western Pony Soldier for clean, quiet and comfortable rooms. It sounds like our location was convenient as well. Please think of our hotel as your home away from home in beautiful Flagstaff! Best,Scott, GM

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room. On the small side, doable for 1 night stay. Always happy when "continental breakfast" is avertised, but you actually have hot items biscuits and gravy, eggs, and bacon are offered along with pancakes and waffles.
Stayed 1 night in Nov 2023
Response from Scott, GM on 6 Nov 2023
Autumn greetings! Thank you for choosing the excellent ratings. We are glad to hear you enjoyed a great stay, including the tasty complimentary breakfast we offer. Please think of the Best Western Pony Soldier Inn & Suites as your home away from home! Best,Scott, GM