Desk, blackout curtains, free WiFi, bed sheets
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Reviews of Motel 6 Fancy Gap, VA

2 out of 5
Motel 6 Fancy Gap, VA
142 Kelly Road, Fancy Gap, VA

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 77 reviews" "
Rating 8 - Good. 25 out of 77 reviews" "
Rating 6 - Okay. 11 out of 77 reviews" "
Rating 4 - Poor. 8 out of 77 reviews" "
Rating 2 - Terrible. 8 out of 77 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Claude

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on my first drive to Florida and this was my mid-trip stop to sleep. Check-in was easy, the price was right, and our night went smoothly. Clean and comfortable.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 14 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Patrick

Travelled with family
Disliked: Property conditions & facilities
Dirty, old facility with broken sink, broken lighting fixture at sink, broken TP dispenser. Stay away!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Patrick,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

David

The heater turned off at that time and did not come on during the night. Quite a cold room in the morning. The front desk man had very poor english. I could not understand what he was saying.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi David,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly people running the hotel.
Stayed 1 night in Jan 2024

8/10 Good

Laura

After staying for a few day’s the service improved.
Stayed 1 night in Jan 2024

8/10 Good

Elwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting on hill overlooking nice area of woods etc
Stayed 1 night in Jan 2024

4/10 Poor

Laura

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to Ask for clean towels and cleaning supplies for the room. I have to stay because my truck is being repaired next door. Overall one of the worst places I’ve have ever paid to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable,friendly service
Fast check in clean comfortable room at a affordable price Mike the new own is friendly and is on point
Stayed 1 night in Jan 2024

4/10 Poor

SERGE, Athens

Travelled with partner
Disliked: Cleanliness, staff & service
Easy access to Interstate
Response from Brand Experience Team on 23 Dec 2023
Hi Serge, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners didn't understand English. Tv was working. First room didn't have any light bulbs in it and the was food on the floor. The room was dirty and not updated. Second room was not updated either and had dirty handprint on the back of bathroom door and urine all over bathroom wall. Flies everywhere and not enough towels. Also shower curtain was on inside out and no liner for shower. Blankets and towels looked dirty stuff on them. It doesn't look like nothing like pictures online. Worse motel I ever stayed at. Out dated and filthy.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 9 Dec 2023
Hi Wendy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient to interstate. Room was clean and you could tell it had been updated. When we arrived the staff was evidently having a computer issue, and while they conversed on the phone to another party I was left standing for a long time without them even acknowledging my presence. Once they were ready to check me in, their English was so bad , i could not understand much of what they said and they had a hard time understanding me. Our first room had no tv service, and they had to move our room to another
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Sandra,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Debra

Liked: Cleanliness, staff & service, room comfort
Was up all night pepole next door screaming
Stayed 1 night in Oct 2023

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
The room wasn't clean
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 7 Nov 2023
Hi David, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Gloria, Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean, comfortable bed. Staff very nice and helpful.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 7 Nov 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Teresa

Travelled with family, Business traveller
Liked: Cleanliness
The stay was good value ... $70 pnt for a place to crash and get going again. Not eleganrt nor a destination hotel.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 7 Nov 2023
Hi Teresa, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

4/10 Poor

Moon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Floor was not clean. Toilet tissues were not enough.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 7 Nov 2023
Hi Moon, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Friendly staff, free coffee, large room, great view.
Stayed 1 night in Oct 2023

10/10 Excellent

art

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, gracious hosts, at a very reasonable price.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Camila

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Sheets
Stayed 1 night in Oct 2023

6/10 Okay

Steven

Travelled with partner
It was well placed, but you get what you pay for. Overall, barely adequate.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Steven, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Dominic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For a property that was recently renovated, it was already falling apart and run down inside our unit. There were little bugs stuck to the caulking on the ceiling in the bathroom. The air quality was VERY bad. I strongly suspect mold. We did not see any bed bugs or roaches. The bathtub looked dirty, drain was full of patina and calcium deposits and the back of the bathroom door had what we're hoping was just ketchup smeared all over. The toilet paper roll holder had toilet paper stuck on the side. The mattresses were comfortable, though a few different types of hairs in the sheets and pillows. Maybe we just had a bad unit, but it was the worst motel we have stayed in. We filtered our search to 4 stars and up and sorted by price, so we do understand this is a budget hotel, but given the 4.1/5 ratings, we were horribly surprised by the results. We have stayed at budget hotels before, but never like this. I do not agree with its average reviews. Do keep in mind the few number of reviews in general. I will keep a close eye on the number of reviews made for future budget and review-friendly places.
Stayed 1 night in Oct 2023

8/10 Good

Dena, Waxhaw

Stayed 1 night in Oct 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
The staff there was great you walk in and they greeted you with a big smile
Stayed 1 night in Oct 2023

8/10 Good

Simon

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Sam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The number posted online was incorrect/invalid. I attempted to call for early check in off my phone and girlfriend's phone to no avail. When I did get to the property, I inquired about changing the sheets because the housekeeping doesn't always change all the sheets at hotels/motels, and the manager looked super perplexed and didn't understand why I was asking for new sheets and called my request weird that I wouldn't take it at her word that the housekeeping always changed sheets. She gave us one additional sheet and nothing fitted, blanket, cover, etc. The room had a few moths flying around, thin walls, and the sink and tub struggled to drain the water efficiently.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 14 Oct 2023
Hi Sam, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

2/10 Terrible

ken

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate this place a 0 I would. The most disgusting and filthy rooms ever. I was over an hour away from home and here for a wedding close by. First room reeked of cigarette smoke and the lights did not work. I HAD TO SWITCH ROOMS 3 TIMES AFTER MY FIRST DUE TO BUGS. Bugs on the ceiling. Bugs in the corners. Bugs crawling across the floor just disgusting!!!! Before going into the 3rd room the receptionist warned me that the TV did not work. In the 4th room, I told the receptionist that I was not willing to pay full price for the room due to the fact that I had to switch rooms THREE TIMES. She and her mother insisted on the fact that I pay full price even though they knew that their rooms were dirty and infested with bugs. The receptionist even walked into the rooms with me and saw with her own eyes that there. Greedy, disgusting and infested with dirty bugs. If you have to drive 30 miles out of the way to get a room DO IT! Do not stay in this motel!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 14 Oct 2023
Hi Ken, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

8/10 Good

Wendy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the Price
This was sufficient for our needs. No in room coffee but a quick trip to the Dollar General around the corner provided instant and some creamer for morning. Don't be fooled by the "only" restaurant - Pit Stop - the food was very good. All in all a satisfactory one-night stay.
Stayed 1 night in Oct 2023

8/10 Good

Grant, Wilmington

Liked: Staff & service
Stayed 3 nights in Sep 2023

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Older property, but things were clean.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 6 Oct 2023
Hi Dennis, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 night's girl at front desk was excellent. Very friendly and helpful i was very pleased with the room would definitely stay again..
Stayed 3 nights in Sep 2023

8/10 Good

Michelle

Stayed 1 night in Sep 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
area seemed safe. very quite. good place to stay for a night.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 26 Sept 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Rhonda

Stayed 2 nights in Sep 2023

6/10 Okay

Kurt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Photos don’t match.
We found the hotel last minute, to get out of a terrible thunderstorm. The room in the pictures on hotels.com look nothing like the one we stayed in. The first room had not been cleaned at all. The second room was cleaner.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

john

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Staff was great rooms dated and in need of update but price was cheap and room was clean.
Stayed 3 nights in Aug 2023
Response from Brand Experience Team on 12 Sept 2023
Hi John, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Quiet, easy check in and out.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 12 Sept 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Roger

Liked: Staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect, clean and well maintained. Staff was friendly and efficient.
Stayed 1 night in Aug 2023

8/10 Good

Nancy

Stayed 2 nights in Aug 2023

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, for a motel 6, this property is pretty good. The woman who checked us in was very helpful and polite. The room was clean, the bed was comfortable, the property is quiet. The only complaint, if you could even call it that, was that the a/c didn't get very cold, but, I prefer "icebox" temperatures. The only bugs I saw were one ant and one small spider (perfectly normal). I check all motels/hotels for bugs as soon as I walk in.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Lindsay,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, room comfort
Disappointed due to false adverstising
The hotel was very nice, but we were disappointed and very inconvenienced that there was no wifi as free wifi was advertised. Also, there was not a 24 hour front desk as promised.
Stayed 1 night in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Aug 2023

6/10 Okay

Bruce

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad location unclean towels
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 15 Aug 2023
Hi Bruce,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful night
Very pleasant and accommodating staff, clean, well kept facility. I gave a four star because the air conditioning in the room didn't work very well.
Stayed 1 night in Aug 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023