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"Needs a refurb and some TLC"

"The staff we met were all helpfull and changed us to a better room which suited our needs but was suprised to hear no lift available and for 3 months would have been helpfull to know this in advance either in email or on their website for all visitors to know but we had our bags taken up for us and down thankfully the room was clean and huge bed all you needed in the room robes not slippers and drinks pepsi and fridge . very central to all and train station enjoyable stay "

"The staff were warm, friendly and super helpful. Room was immaculate! Wine was wonderful! Room service amazing and the pool just made our morning!"

"Good breakfast selection. Restaurant evening menu is limited "

"Excellent "

"Wonderful breakfast! "

"Lovely staff and breakfast. The room itself was good but cleanliness could be improved. Mould around shower and hairs on floors esp in corners with dust. Glass doors covered in bird poo. Comfortable bed but lumpy pillows. Very lively hotel in the centre of Exeter so do take earplugs if you want a quiet nights sleep. "

"On arrival the reception and main areas looked grand and slendid. Helped with luggage to room. Deluxe king with sea view. Very dated ,balconcy ,paint flaking off handrail ,chairs no table ,patio doors needed a good clean. Not enough sockets,no bathrobes or slippers as advertised. Food at breakfast ok,but Lounge Bar food very pricey and poor.Not enough staff.Charge for towel rail in bathroomto be put on.Heating worked only in evening.Asked for a mini fridge before arrival ,which was in room for us but should be standard nowadays.Menu in Lounge and Restaurant needs changing ,the same thing everyday.Extra charges for this and that.No room service menu in rooms.No menus in room.Only real on info everywhere was about spa treatments. Which cost more on Friday,Saturday. Outdoor pool out of action,which has been like that looking at reviews for over a year.Needs money sent on rooms and outside.Photos shown on website are 6 to 9 years old.Stayed in better hotels in Turkey ,Spain with less stars So Breakfast OK, Bed Comfortable. "

"Modern property. Lovely staff. Good breakfast."