Exterior
Check availability

Reviews of Hotelux Oriental Coast Marsa Alam

4.5 out of 5
Hotelux Oriental Coast Marsa Alam
Km 35 Quseir – Marsa Alam Road, Oriental Coast, El Quseir

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 42 reviews" "
Rating 8 - Good. 13 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 4 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

8.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Hotel was totally terrible , when we arrived , they told us it is All inclusive but for soft drinks only , not hard drinks , they said that of you book online , they don't provide hard drinks , you should upgrade , we tried a lot with them and even through Hotels customer service , but there was no any solution. Other thing is our room , which had mosquitos and not matching to those photos showed on photos. The food was really bad and even if they have some varieties , it has low quality and refill it lately. Some emplyees are respectful but others have no good way for communication. Animation team was not bad , and little bit smiling.
Stayed 4 nights in Apr 2023
Response from Hotel Management Hotelux Oriental Coast on 4 Jun 2023
We would like to say that we appreciate your feedback about stay in our hotel. We focus very much to provide our guests high quality service. We were regretful to learn that your perception of our resort did not comply with the image of a five-star hotel. For your unfulfilled expectations we would like to apologize. Your comments are for us a valuable source of information, how we can improve our services in the future. Hotel Management Hotelux Oriental Coast

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice rooms
I stayed for six nights with my wife and teenage daughter. We were pleased with the hotel overall. The staff was friendly and attentive. They were always helpful if we had any type of request. The food was as expected: varied options at each meal, good flavor, probably as good as you’ll get at any all-inclusive resort in Egypt. It was a bit cool during January, but the hotel does have one heated pool. Other notes: -there’s a pharmacy on-site (prices are very high by Egyptian standards) -clinic on-site costs $100 for a visit -mini golf has a new 9-hole course -our water was off for 2 days, but it wasn’t the hotel’s fault; kinda normal for Egypt
Stayed 6 nights in Dec 2022
Response from Walaa Tarek on 27 Jan 2023
Dear Mr,JacobWe would like to thank you for sharing your hotel experience and we are happy that you enjoyed your stay with us. We all here look forward to welcoming you again.Hotel Management Hotelux Oriental Coast

8/10 Good

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is rather tired and in need of a bit of maintenance, but is clean. The staff are fantastic and very helpful. The food selection is ok, but not as wide as it used to be (though this could be due to the hotel being quiet and therefore a reduced offering due to a reduced number of guests)
Stayed 9 nights in Nov 2022
Response from Walaa Tarek on 23 Nov 2022
Dear Mrs,SophieWe would like to thank you for sharing your hotel experience and we are happy that you enjoyed your stay with us. We all here look forward to welcoming you again.Hotel Management Hotelux Oriental Coast

10/10 Excellent

Julie, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Hotelux Marsa Alam. The hotel is well appointed, great facilities, 2 tennis courts, 3 pools, 2 restaurants and a few drink stations. The staff was wonderful, made us feel welcome and gave us enough privacy. The room was clean and comfortable with a shower that needs some leak proofing! But the price for our stay was reasonable and we would love to go back!!
Stayed 2 nights in Dec 2021
Response from Hotel Management Hotelux Oriental Coast on 29 Dec 2021
Dear MrJulie, We would like to thank you for sharing your hotel experience and we are happy that you enjoyed your stay with us. We all here look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big area for walk, nice beach
I forgot my phone charger to take from the room. The hitel send it to me a few days later. I was very happy. It was so kind.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every department.
Nothing to complain about at all. Staff were very helpful at reception, in the restaurant, the room and the beach. Requested a flat screen tv so we could play our holiday videos and it was installed in our room before I got back there. Connected to wifi everywhere even on the beach. Definitely recommended for a wonderful relaxing holiday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best in this area
it was a great stay among lovely staff an great service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing except a little variety on kitchen and food

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!!
We have spent 6 nights at sentido, the hotel is very nice the staff were very friendly and dedicated.. Room was fine but not luxurious. Wish they had wider variety in food, however it was good in terms of quality and cleanliness and beach snacks were delicious. The beach was great and the annimation team were nice and professional. Yasser from the diving center was very friendly and helpful we went in a snorkeling trip with them in sharm fougani with our water guide Salem and it was great and very professtional! Also, yasser helped us booking very nice safari in a nearby area around the hotel and submarine trip in portghalib .. All of these trips were very well organized and of great value for money. The most annoying con of this hotel was the acess to the hotel itself from the highway. It took us 10+ minutes contionus walking with our luggage in the burning sun to reach the lobby as there is no golf car or even extra-charged taxi or shuttle or any other mean of transportation available for this purpose.. The same went with us after checking out, we had to walk ourselves with our luggage all that way at 3 pm to reach the highway to get into the bus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and nice condition
Clean hotel with nice night show and wonderful staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mcgirlie, prague

Nice non alcohol cocktails
This is a reasonable hotel with good sized rooms, a nicely filled fridge (bottled water free - as well as other drinks) and the real highlight for my kids were the non-alcohol cocktails offered at the bars. Gave a nice change from sprite or Fanta or cola. The location close to the airport and on a lagoon is really good. Snorkelling is fabulous. The food variety is good with alternative restaurants available to book. Nice model of all inclusive and better than the other hotel we stayed in - Coral Hills Resort. Only downside it is quite busy and meal times can be a bit ruck in the main restaurant. I would stay at this hotel again.

4/10 Poor

Dominique

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Die Anlage wäre wunderschön, ist aber am Zerfallen. Es wird VIEL zu wenig investiert. Zudem ist es schmutzig. Das Essen ist immer Geschmacksache, meins wars nicht. Das Perdonal gibt sich Mühe!
Stayed 6 nights in Jul 2023

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conosco questo hotel da piu' di 15 anni e ho li molti cari amici.Ci siamo sempre trovati molto bene e io e mia moglie continueremo ad andarci anche l' anno prossimo per almeno un mese
Stayed 28 nights in May 2023
Response from Hotel Management Hotelux Oriental Coast on 4 Jun 2023
We would like to underline that it is a pleasure for us to read such positive comment about our hotel. We’re looking forward to welcoming you again in our resort.

8/10 Good

Aboelmagd

Liked: Cleanliness, staff & service
Das riff war ziemlich abgestorben, die hotelanlage ist renovierungsbedürftig
Stayed 6 nights in May 2023
Response from Hotel Management Hotelux Oriental Coast on 4 Jun 2023
We would like to say that we appreciate your feedback about stay in our hotel. We focus very much to provide our guests high quality service. For your unfulfilled expectations we would like to apologize. Your comments are for us a valuable source of information, how we can improve our services in the future.

8/10 Good

Ida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto bella
Stayed 9 nights in Apr 2023
Response from Hotel Management Hotelux Oriental Coast on 4 Jun 2023
Thank you very much for such nice feedback & comments about our hotel. We are glad to know that you enjoyed your stay and hope that for the next holiday you will choose again Hotelux Oriental Coast.Hotel Management Hotelux Oriental Coast

8/10 Good

Erminia

Liked: Staff & service, amenities
Stayed 10 nights in Mar 2023

6/10 Okay

CRISTIANO

Travelled with partner
Liked: Cleanliness, staff & service
Ristorazione da migliorare Generalmente da ristrutturare anche se in discrete condizioni generali. Personale tutto molto gentile e disponibile
Stayed 7 nights in Mar 2023
Response from Hotel Management on 15 Apr 2023
We would like to underline that it is a pleasure for us to read such positive comment about our hotel. We’re looking forward to welcoming you again in our resort.

8/10 Good

Rita

Travelled with partner
Liked: Staff & service
Het moet dringend gerenoveerd te worden. Er zijn problemen en de jongens worden onregelmatig betaald. Het personeel is en blijft vriendelijk. Spijtig genoeg gaat het bergafwaarts op alle gebied ! Wij zijn er al ca 18x geweest en wij voelen ons daar goed omdat wij niet veeleisend zijn. We hopen dat er een nieuwe overname komt.
Stayed 14 nights in Mar 2023
Response from Hotel Management on 15 Apr 2023
Thank you for your feedback and that you have taken the time to describe your impressions. Our whole team is extremely committed to deliver the perfect vacation experience for each guest. We are sorry that we didn’t accomplish this for you. We noted all your constructive comments and shall consider corrective actions where needed in the benefit of the existing & future hotel guests.Hotel Management Hotelux Oriental Coast

10/10 Excellent

Katja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferien
Es war einfach traumhaft
Stayed 7 nights in Oct 2022
Response from Walaa Tarek on 23 Oct 2022
The Hotelux Oriental Coast team would like to thank you for the positive review. We are delighted to learn that you thoroughly enjoyed all the facilities and services that we provide to our guests in the resort. Our team is very focused on extending the highest level of service to all our guests. We certainly look forward to welcoming you back to Hotelux Oriental Coast

4/10 Poor

Rita

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 14 nights in Mar 2022

4/10 Poor

Rita

Disliked: Property conditions & facilities
Stayed 14 nights in Feb 2022

2/10 Terrible

Giusy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non adatto per famiglie , sporco ,personale non sempre cortese in reception.meno male che almeno era presente Mimmo il cuoco italiano. Vacanza deludente da non ripetere. Esperienza deludente.
Stayed 8 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura bellissima personale gentilissimo l unica pecca è il cibo tutti i giorni sempre le solite cose
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 14 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Preis-Leistungs Verhältnis!
Alles wunderbar. Sehr schöne gepflegte Anlage!
Stayed 11 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2018

8/10 Good

Михаил

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2017

8/10 Good

Silvano

Liked: Staff & service, property conditions & facilities, room comfort
Hotel bello, personale gentile
tutto bene, tranne che per le pulizie della camera, non erano perfette, il terrazzo non è mai stato pulito in una settimana, ed essendoci vento era pieno di sabbia, per cui si portava sempre dentro in camera la sabbia.

10/10 Excellent

anne anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une oasis paradisiaque
Notre séjour était paradisiaque sur une oasis de la côte orientale.Cuisine excellente buffet et 2 restos à la carte en all inclusive.Feliciations au personnel de cuisine surtout au chef exécutif qui se soucie de rendre ses invités satisfaits de leurs services, cuisine...bref nous y retournerons

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel direkt am Stand
Hauslagune super zum Schnorcheln, sehr nette deutschsprachigeTauchbasis direkt vor Ort. Wunderschöne Tauchgebiete in der Nähe mit Schildkröten und Seekuh und vielem mehr. Weitläufige ruhige Anlage mit niedrigen Gebäuden (teilweise renoviert), 3 Poolbereichen und großem Strand. Freundliches Personal, große Auswahl beim Buffet, sehr leckeres Essen.

8/10 Good

Britta, Bremen

Liked: Cleanliness, staff & service, room comfort
Schönes,ruhiges Hotel mit tollem Service
Sind nach der Tauchsafari noch für 4 Tage im Sentido abgestiegen.Der Service und das Essen hat uns sehr gut gefallen.Es gab frisches Obst und immer genug Abwechslung.Die Zmmmer sind schön geräumig und die Anlage sehr hübsch angelegt.

10/10 Excellent

Anto, Lomazzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellente Resort
Consigliatissimo!! posto organizzato e ben posizionato. grazie

10/10 Excellent

Linda och Fouad, Gothenburg, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa hotellupplevelsen ever!
Jättefint hotell med perfekt läge. Vi bodde i ett familjerum med strandläge, det var fantastiskt att somna och vakna upp till vågornas brus. Väldigt nöjda med aktiviteter för barnen. Den uppvärmda poolen var också ett stort plus. Maten var helt klart enastående! Ett extra tack till den underbara personalen som gjorde vår semester så underbar. Väldigt professionella och tillmötesgående allihopa. Hotellet rekommenderas varmt.

6/10 Okay

Verified traveller

Liked: Staff & service
Nette Anlage mit Strand und Riff zum Schnorcheln

8/10 Good

thierrymarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel très bien situé pour du snorkeling, personnel aux petits soins, hotel et jardins propres, nourriture variée.Dommage que pour du all inclusive le minibar de la chambre ait des boissons payantes......

10/10 Excellent

Jörg

Liked: Cleanliness, staff & service, room comfort
Relaxen pur
Man kann sich den Aufenthalt hier wirklich ganz individuell gestalten. Es werden einige Ausflugsmöglichkeiten angeboten, aber auch in der Anlage ist von Reiten, über Tennis und Minigolf eigentlich alles geboten. Die Animationsteams und das wirklich überaus freundliche und hilfsbereite Personal helfen da auch immer gerne mit Auskünften und Anregungen. Ich persönlich hatte einen Relax-Urlaub im Sinn und auch den kann man hier wunderbar genießen. Die Anlage ist sehr großzügig gestaltet, so dass man wirklich genügend Rückzugsmöglichkeiten findet und entspannen kann.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sentido a marsa alam egypte
Excellent hotel, personnel chalereux et acceuilant. Tres belle situation au bord d une superbe plage ds une baie avec une magnifique vie sous marine. Temps tres bon pr janvier, peu de vent Nous y retournerons pr sur.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentido Oriental Dream resort
Alles zeer goed, alleen waren de koralen moeilijk bereikbaar om te snorkelen. Je moest ver in zee over de koralen om dan in een ondiep,gedeelte te snorkelen.

4/10 Poor

Fabrizia, NYC

Disliked: Cleanliness, property conditions & facilities
Ristorante / Pulizia camere
Buffet male organizzato con grande riciclo del cibo avanzato. Pasta soddisfacente ma senza idee.Dolci gelatinosi, cremosi...una apple-tort sarebbe sufficiente per rompere la monotonia. Ref buffet del CORAYA o meglio SHERATON SOMA BAY. Il gap qualita-prezzo è negativo. Pulizia nei bagni tra le piastrelle del pavimento e doccia nessuno è mai passato a togliere il nero che ristagna con germi. Ho pulito con un piccolo asciugamano che era nero per lo sporco. Consiglio di portarsi un CILLIT BANG spray per igiene personale.In fuga romantica tutto questo non si vede. Hotel in posizione ottima, mare ed accesso barriera stupendo. Vicinanza aeroporto.