Junior Suite, 2 Queen Beds, Non Smoking, Kitchenette (with Sofabed) | Premium bedding, desk, laptop workspace, blackout curtains
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Reviews of Best Western Plus West Edmonton

3 out of 5
Best Western Plus West Edmonton
10017 179A St NW, Edmonton, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 720 out of 1209 reviews" "
Rating 8 - Good. 346 out of 1209 reviews" "
Rating 6 - Okay. 85 out of 1209 reviews" "
Rating 4 - Poor. 33 out of 1209 reviews" "
Rating 2 - Terrible. 25 out of 1209 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very loud above my room
Stayed 1 night in May 2024
Response from A.S Guest Services on 11 May 2024
Hello Rod , Thank You for being our guest . Your survey is truly appreciated and our apologies for the inconvenience you had . However for timely resolution we kindly request to please inform our staff anytime . Looking forward to welcome you back for a very pleasant stay and to serve you the very best .Thanks again !

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Hottub was on the cool side
Stayed 2 nights in May 2024
Response from A.S Guest Services on 7 May 2024
Hello Ethan , Thank You for being our guest . Your survey score is truly appreciated . As for the hot tub , the temperature is as per Alberta pool standards . However we shall address it . Also , for timely resolution we kindly request to please inform our staff anytime . Looking forward to welcome you back to serve you the best . Thanks again !

10/10 Excellent

Eric

Stayed 1 night in May 2024
Response from A.S Guest Services on 7 May 2024
Hello Eric , Thank You for being our guest . Your five star rating has delighted us all ! and we would love to welcome you back for another great stay and to serve you the very best . Thanks again !

10/10 Excellent

Anika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast wifi, large rooms.
Stayed 1 night in May 2024
Response from A.S Guest Services on 4 May 2024
Hello Anika , Thank You for being our guest . Your five star rating is highly appreciated and we are delighted to know that you loved our spacious rooms and wifi service . Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thanks again !

10/10 Excellent

tim, Wembley

Liked: Cleanliness, staff & service, property conditions & facilities
So nice to stay in a hotel with no rug. Much cleaner when there is no old rug in the room and is much better for allergies.
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 29 Apr 2024
Hello Tim , Thank You for being our guest . your survey is highly appreciated and we are delighted to know that you loved our laminated floors without carpet . Thank You ! It certainly helps more with cleanliness . Looking forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again !

10/10 Excellent

Joshua

Travelled with group
Liked: Amenities
good overall
Stayed 2 nights in Apr 2024
Response from A.S Guest Services on 29 Apr 2024
Hello Joshua , Thank You for being our guest . Your five star rating has delighted us all ! Thnak You !We would love to welcome you back for another great stay and to serve you the very best . Thanks again !

6/10 Okay

dennis

Travelled with partner
Liked: Amenities
I found the bed a little too hard for me and my travel companion Other wise it was fine Lots of small kids at the time we were there. I think the breakfast is a big draw and the pool for families
Stayed 3 nights in Apr 2024
Response from A.S Guest Services on 27 Apr 2024
Hello Dennis , Thank You for being our guest and appreciating our breakfast and pool . Our apologies for the inconvenience you had . For timely resolution we kindly request to please inform our staff and we shall give you another room to the best of your satisfaction . Although the beds are same in all rooms but at times some beds might be softer depending on the usage . Looking forward to serve yoiu the best . Thank You ,

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the spacious rooms.
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 27 Apr 2024
Hello Allan , Thank You for being our guest . Your five star rating is highly appreciated and we are delighted to know that you loved our spacious rooms . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind people. thank you
Stayed 1 night in Mar 2024
Response from A.S Guest Services on 25 Apr 2024
Hello Sabrina , Thank You for being our guest . Your survey is highly appreciated and has delighted us all Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Daphne

Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 20 Apr 2024
Hello Jamie , Thank You for being our guest . Your five star rating has delighted us all ! We look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Madison

Stayed 1 night in Apr 2024
Response from A.S Guest Services on 11 May 2024
Hello Madison , Thank You for being our guest . Your five star rating has delighted us all ! and we would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

10/10 Excellent

Anika

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms and best hotel on the west side.
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 15 Apr 2024
Hello Anika , Thank You for being our guest . Your five star rating is highly appreciated and its great to know that we are among your best hotels . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We sat in the room for about 15 minutes and there was a dog barking and kids running up and down the hall. The noise was constant and so loud it was like there was no noise insulation. When we called the front desk we mentioned what was going on and the girl told us that she would check us out at the front desk no problem. So we then looked for and booked another hotel. When we went to the front desk she told us that the bill was still charged to the credit card. We could not believe this as she made it sound over the phone that she would help us just get checked out she didn’t mention anything about billing us and in the meantime, I put another charge on my credit card for a new room. She told us that all hotels are super noisy and we should just expect that and she can’t do anything it hotel policy to still charge full price. We will never come back to this hotel and we will recommend everyone else not to. We found another hotel around the same price point and it was much cleaner and more quiet.
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 15 Apr 2024
Hello Stephanie , Thank You for your survey . Our apologies for all the inconvenience you had . We shall certainly address it and implement measures as required . As for the billing , the room charge has been refunded back to you . Looking forward to welcome you back for a very pleasant stay and to serve you the best . Regards

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We sat in the room for about 15 minutes and there was a dog barking and kids running up and down the hall. The noise was constant and so loud it was like there was no noise insulation. When we called the front desk we mentioned what was going on and the girl told us that she would check us out at the front desk no problem. So we then looked for and booked another hotel. When we went to the front desk she told us that the bill was still charged to the credit card. We could not believe this as she made it sound over the phone that she would help us just get checked out she didn’t mention anything about billing us and in the meantime, I put another charge on my credit card for a new room. She told us that all hotels are super noisy and we should just expect that and she can’t do anything it hotel policy to still charge full price. We will never come back to this hotel and we will recommend everyone else not to. We found another hotel around the same price point and it was much cleaner and more quiet.
Stayed 1 night in Apr 2024

6/10 Okay

Kara

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property, the room, the furniture, was old and outdated. And if you get put in a room that is among the swimming pool hallway, it is very noisy! However, the staff was very helpful and moved us to another room. The staff was great.
Stayed 3 nights in Apr 2024
Response from A.S Guest Services on 20 Apr 2024
Hello Kara , Thank You for being our guest . Our hotel is newly renovated in all aspect of room , furniture , decor . flooring . We are almost always complemented for the modern look . However , we understand that each guest have their own preferences Our apologies for the inconvenience with noise . Our pool is open until midnight . However , we are delighted to know that our staff was helpful in resolving the matter. Looking forward to welcome you back for a very pleasant stay and to serve you the best . Thank You

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean, staff were very nice, size of the room was great! A little noisy with people checking in and dogs barking inside the hotel by my room but settled quietly after.
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 15 Apr 2024
Hello Penny , Thank You for being our guest . Your survey is truly appreciated and we are delighted to know that you loved our spacious rooms and cleanliness and customer service . Thank You ! We look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

8/10 Good

Amarinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful, but somehow forgot to get requested Cot delivered to the room.
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 12 Apr 2024
Hello Amarinder , Thank You for being our guest . Your survey is truly appreciated and our apologies on missing cot . We shall address it . Looking forward to welcome you back for another pleasant stay and to serve you the very best . Thanks again !

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A.S Guest Services on 15 Apr 2024
Hello Henry , Thank You for being our guest . Your five star rating is highly appreciated ! Thank You ! Our staff is delighted and would love to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Tammy

Stayed 4 nights in Apr 2024
Response from A.S Guest Services on 12 Apr 2024
Hello Tammy , Thank You for being our guest . Your five star rating has delighted us all ! Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

8/10 Good

Rana

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and beside the mall.
Stayed 3 nights in Apr 2024
Response from A.S Guest Services on 12 Apr 2024
Hello Rana , Thank You for being our guest . Your survey is truly appreciated and we are delighted to know that you loved our hotel and location close to the mall . Thank You ! Looking forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again !

10/10 Excellent

Alexander

Stayed 2 nights in Apr 2024
Response from A.S Guest Services on 29 Apr 2024
Hello Alexander , Thank You for being our guest . An absolute delight to be scored 5 on 5 ! Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A.S Guest Services on 12 Apr 2024
Hello Tara , Thank You for being our guest .Your five star rating has delighted us all ! and we look forward to welcome you back for another fabulous stay and to serve you the very best .Thanks again !

8/10 Good

William, Redcliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 12 Apr 2024
Hello William , Thank You for being our guest . Your survey is truly appreciated and we look forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again !

8/10 Good

Stacey

Stayed 2 nights in Apr 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Stacey , Thank You for being our guest . Your survey is truly appreciated and we look forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again !

8/10 Good

Robert (Allan)

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 2 nights in Mar 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Robert , Thank You for being our guest .Our staff is delighted by your survey and we look forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again !

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Beds and bedding was very comfortable
Stayed 1 night in Apr 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Susan , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you loved our cleanliness and found our beds very comfortable . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Weixi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Weixi , Thank You for being our guest . Your five star rating has delighted us all ! Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thanks again !

8/10 Good

Siu Fun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and friendly to everyone
Stayed 2 nights in Mar 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Siu Fun , Thank You for being our guest . Our staff is delighted by your survey and we look forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again !

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
I was charged extra fee for no reason and when tried to get my complementary breakfast it was a zoo with way too many people and no place to sit and enjoy our food.
Stayed 1 night in Mar 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Nicole , Thank You for your survey . Our apologies for any inconvenience you had . As for the breakfast , at times with high occupancy and peak hours breakfast does tend to get busy and we appreciate your patience with it . As for the billing , it is without any extra charge from our side . Please check your billing . Looking forward to welcome you back to serve you the best . Sincerely ,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything I needed to do during my stay.
Stayed 2 nights in Mar 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Chris , Thank You for being our guest . Your five star rating is highly appreciated and we are delighted to know that you appreciate our location close to all amenities . Thank You ! Looking forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from A.S Guest Services on 7 Apr 2024
Hello Derek , Thank You for being our guest . Your survey is truly appreciated and we look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an awesome revamp of this property, lots of upgrades. Definitely coming back. Staff is great, state of the art gourmet coffee machine, can't go wrong.
Stayed 2 nights in Mar 2024
Response from A.S Guest Services on 1 Apr 2024
Hello Charles , Thank You for being our guest . Your survey is highly appreciated and its great to know that you loved our renovated hotel , art and decoration , 24 hour complimentary coffee with variety and our customer service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and everything were great!!
Stayed 2 nights in Mar 2024
Response from A.S Guest Services on 31 Mar 2024
Hello Steven , Thank You for being our guest .Our staff is delighted by your survey and would love to welcome you back for another amazing stay and to serve you the very best .Thanks again !

10/10 Excellent

Danielle

Liked: Property conditions & facilities
Great in and out place when coming to west ed!
Stayed 1 night in Mar 2024
Response from A.S Guest Services on 27 Mar 2024
Hello Danielle , Thank You for being our guest . Your survey is highly appreciated and has delighted us all! Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Jerry

Response from A.S Guest Services on 12 Apr 2024
Hello Jerry , Thank You for being our guest. An absolute delight to be scored 5 on 5 ! Thank You ! We look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Svitlana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from A.S Guest Services on 24 Mar 2024
Hello Svitlana , Thank You for being our guest . Your five star rating has delighted us all and we look forward to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from A.S Guest Services on 15 Mar 2024
Hello Kimberly , Thank You for being our guest . Our staff is delighted by your survey and we look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

8/10 Good

Becky

Liked: Cleanliness, staff & service
I dont favor the hot tub it feels slimy
Stayed 3 nights in Mar 2024
Response from A.S Guest Services on 15 Mar 2024
Hello Becky ,Thank You for being our guest . Your survey is truly appreciated and our apologies for any inconvenience you had . As for the hot tub , we shall address it . However for timely resolution we kindly request to please inform our staff anytime . Looking forward to welcome you back to serve you the best . Thank You

10/10 Excellent

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful, and the hotel was very clean
Stayed 2 nights in Mar 2024
Response from A.S Guest Services on 9 Mar 2024
Dear Shannon , Thank You for being our guest . An absolute delight to be scored 5 on 5 ! and to know that you loved our rooms and cleanliness . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

8/10 Good

Madelynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the stay.
Stayed 2 nights in Feb 2024
Response from A.S Guest Services on 2 Mar 2024
Hello Madelynn, Thank You for being our guest . Your survey has delighted us all ! and we would love to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

William, Saskatoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Everything you need in that area and walking distance away. Modern hotel that is highly maintained
Stayed 2 nights in Feb 2024
Response from A.S Guest Services on 2 Mar 2024
Hello William , Thank You for being our guest . Your five star rating is highly appreciated and its great to know that you enjoyed the stay in all categories and service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All in all I would have been 5 stars across the board except I’m still waiting on my emailed receipt. I would really like to know what my final bill is before I get it in the mail
Stayed 5 nights in Feb 2024
Response from A.S Guest Services on 26 Feb 2024
Hello Cathy , Thank You for being our guest . Your survey has delighted us all ! Thank You !As for the receipt , we need your email to send your invoice . Looking forward to welcome you back for another enjoyable stay and to serve you the best . Thanks again !

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from A.S Guest Services on 26 Feb 2024
Hello Jessica , Thank You for being our guest . Your survey is truly appreciated and we look forward to welcome you back for another pleasant stay and to serve you the very best . Thank You

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring staff. Definitely will stay again thank you!
Stayed 3 nights in Feb 2024
Response from A.S Guest Services on 25 Feb 2024
Hello Norma , Thank You for being our guest. Your survey is highly appreciated and we are delighted to know that you loved our customer service. Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again !

6/10 Okay

Tracy

Travelled with family
Suite with a kitchenette is a great option however the cookware & supplies were not good. The stovetop hot plate is too small and the sink is too deep. A family of 5 should be given the appropriate amount of plates/bowls/silverware and towels! Because we were given enough for only 2 people I constantly had to ask the front desk for more supplies. The hotel overall was comfortable and clean and the staff was helpful
Stayed 5 nights in Feb 2024
Response from A.S Guest Services on 24 Feb 2024
Hello Tracy , Thank You for being our guest . We truly appreciate your survey and are delighted to know that over all you had a comfortable stay with us . Thank You !The kitchenette is as per BW Standards . As for the supplies , we have the kitchenette kit available at front desk . However , if you require more please inform our staff anytime . Looking forward to serve you the best . Thank You Looking forward to serve you the best .

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are courteous and accommodating. The rooms are modern and pleasant.
Stayed 1 night in Jan 2024
Response from A.S Guest Services on 24 Feb 2024
Hello Steven , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you loved our customer service and newly renovated modern rooms . Thank You ! We look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the complementary breakfast, beverages, and soup of the day! The standard rooms were very large, clean and they had a great modern look!
Stayed 4 nights in Feb 2024
Response from A.S Guest Services on 24 Feb 2024
Hello Josie , Thank You for being our guest . Its great to be scored 5 on 5 ! and to know that you loved our renovated spacious rooms and cleanliness and enjoyed the breakfast , soup and all hours complimentary coffee with variety . Thank You ! We would love to welcome you back for another enjoyable stay and to serve you the very best . Thanks again !

8/10 Good

Jeffrey

Stayed 3 nights in Feb 2024
Response from A.S Guest Services on 24 Mar 2024
Hello Jeffrey , Thank You for being our guest . Your survey is truly appreciated and we look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from A.S Guest Services on 24 Feb 2024
Hello Amanda , Thank You for being our guest . Your five star rating is highly appreciated and has delighted us all ! Thank You ! We look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again !